ComplaintsforAlpha Wear, Inc.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have ask on several times to cancel the order, they refuse to answer or do so. This company is a sham and should not be able to continue business.

  Business response

  06/21/2024

  This is not a customer of our business. As reported to both the state as well as Meta, there is a brand out there on Instagram that has completely copied our name and likeness. Our attorneys are currently assisting with this issue as well. Kindly note that this customer does not have and has not ever placed an order with our business. The BBB needs to open a new file for this other company pretending to be our brand, as this is not the first time we have heard about them doing things incorrectly. Thank you. This can be closed.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business is a complete scam and ****** needs to be taken down for fraud. He as well as Alphawear are both a complete joke and disgrace to the entire fitness industry. I as well as many others have been verbally assaulted by this sorry excuse of a man. He reaches out with offers of being an ambassador and official athlete but when you don't respond within an hour or tell him after research this doesn't feel like a real opportunity instead of being welcoming and supportive to provide secureness in his business he proceeds to say "You're dumb, inexperienced, and now have no future in the fitness industry after I let everyone know how much of a waste of time you've been to me." I am so glad that I have never spent a single dollar on this company and I would advise nobody to ever. ****** is a complete FRAUD. My thoughts go to anybody who has been affected by the distaste this company leaves in your mouth.

  Business response

  05/31/2024

  This person has absolutely zero relation to our business. We paused our athlete program on boarding months ago, so we have no idea who this person is or why they are making up utter nonsense based solely on already debunked fake reviews by individuals that play no role in or with our business. This is a sad problem with todays internet, unfortunately. People with nothing going for them often find the need to post negatively about successful people/company's when they have clearly never built anything on their own. We have no idea who this person is and this person has never, ever been associated with our long established and respected brand of 11 years. Luckily, the BBB is helping us resolve any fake or made up complaints. Whomever you are, do better. Thank you. 

• Initial Complaint

  03/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered product in November was to be shipped in 7-10 days. I was notified that product would arrive January 14th of 2024. Package did not arrive and I email Alphatech Apparel. Alphatech Apparel replied two days later with tracking number saying it was shipped. Tracking number was useless because package had never left their warehouse. I received jacket on February fifth after asking on January 19th to cancel order. The order was sent back and was acknowledged of its return with no refund.

  Business response

  03/20/2024

  This customer has the wrong business. All of orders are shipped and this customer has never purchased from our website. Our company name is Alpha Wear and we have been a long established and respected brand for over 10 years in this industry. We dont sell jackets and we arent familiar with the brand name mentioned in this complaint. Please close this asap as these inaccurate complaints should not be happening on our profile. Thank you.

• Initial Complaint

  02/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Never received product. Never received refund. They challenged the credit card charge back and provided proof of shipment delivery- completely false. It was never received. This company is a scam.Ordered hoodie Dec 6 Order number **** $189.95

  Business response

  02/17/2024

     This customer has the wrong business. We have no orders in our system for this name or order number. More so, our order numbers are in the ****** range. We also dont sell hoodies currently.
  

     There is however another company from another country that has recently copied our entire brand name, likeness, and instagram. We have reported it over 600 times to Meta and they are helping us get them removed or at least have them change their name back. 

     This complaint has nothing to do with our business and needs to be closed promptly. Thank you in advance and we hope this customer is able to get what they paid for from that other company. 

  Customer response

  02/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is called alpha. It should be called beta. At 10:01 am ****** reached out to me for the first time. As the owner here at Alpha Wear. It is very rare that I reach out to an athlete applicant directly, but we have a few athlete managers away at an event and we think there may have been some sort of breakdown in communication. I am going to do my best to help get you set up today while Im here in the headquarters with the athlete team. 11am Generally we hold a voice call, but for the sake of time Ill be sending over a voice recording with all details now since we are against time today. The voice text said I needed to purchase 6-8 items (around $300+). Mentioned nothing of how I would get paid or anything informative. I didnt respond. 2pm I see that my text was read and ignored. It's now past 5pm EST (i am in La) and you're the only athlete we aren't receiving communication from. You're also the last athlete we are here in the headquarters waiting on. I responded that I am reviewing. And then Thank you for the strong communication. Like all major multi million dollar brands, we too have timelines that have to be upheld. We have an hour left. I respond that I am not interested and to stop contacting me. We contacted you almost 5 hours ago. I can tell youre inexperienced in the fitness industry based on your reply, but thats okay. We all have to start somewhere. Here in the fitness industry, all major brands like ours are going to require timelines and guidelines to be upheld. We still wish you the very best of luck with the smaller brands moving forward, just be sure to avoid applying for sponsorship in this industry or youre likely going to find yourself in the industry sponsorship phishing list, and trust me when I tell you, you want to avoid that at all costs.(Im so scared) No one here has ever been negative, to be clear. Then says he is sending in for sponsorship phishing officially (after me asking him to stop contacting me).

  Business response

  01/04/2024

  This individual clearly has trouble with professional communication, but thats okay. We choose not to work with this individual after noticing her complete lack of professionalism. Unfortunately, she blatantly wasted our time and we needed to share this experience within our group of sister brands. In the future, simply handling herself like a professional would have gone much smoother for both parties. Luckily, we will not be working with this individual. To be clear, she is NOT a customer nor an athlete to our brand. She was simply an applicant that didnt have the industry experience we were seeking at the time. Thank you. 

  Customer response

  01/04/2024

   
  Complaint: 21093966
  
  I am rejecting this response because:
  

  clearly this man is delusional and mentally ill. *** posted the text message correspondence showing how he harassed me and demanded I make purchases within a few hours. The text messages also show that I passed on you. Not the other way around. This person ****** is so pathetic and arrogant. He is blatantly lying to try to save face, which is just even more pathetic. The text messages show I chose not to work with you. Not the other way around. You even still said you would be patient and wait in the office until I made the purchases. Even after I said Im not interested. So just stop. You are correct. I am not a customer and not apart of your brand. Nor do I want to be affiliated with any of your ************** You need to seek mental health treatment. And any more harassment, lies and character assassination from this company I will be filing a restraining order and lawsuit. I have the text messages to prove everything you said and did with all time stamps. I also am confirming with proof what all these other people have complained about you with evidence. If you continue to attack my character and lie, you will be hearing from my lawyer. 

• Initial Complaint

  07/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  June of 2022 just like the rest of the comments I applied for sponsorship for the athlete position I had to make a purchase of certain amount. Out of all the items I received three I been missing the other 3. I have sent I don’t even know how many text message send a message to the so called owner which said reach out again it’s been a year still no supplies not only did they get there money of over 200 dollars but have no consideration. As a business you don’t do that you either refund because items are not in stock or idk have the respect to reach to customers. I turned down the sponsorship I’m glad I did because why should I have to beg for supplies I never got. It has to reach this point . Very sad I would never recommend anyone to do business with this company because of how poorly they have treated me . I paid for things I never got .

  Business response

  08/04/2023

  This is actually highly inaccurate in many ways, but we always want to help, even if a customer is incorrect here.

  We have sent multiple emails to this customer and have been ignored every single time. More so, our team reached our via text and voice call, only to be ignored again. There are only a few items that were not shipped, as these items were in back order. When reaching out to this customer, we offered either a refund or a bonus with the remaining shipment, but never heard back. 

  Next, this individual was not offered a position on our athlete team, so that is also inaccurate. While she was brought on originally for our athlete team, she failed to communicate with us completely, leaving us no other option than to replace her. We also want to point out that 80%+  of these complaints are not from people we have every done business with, making them completely fake complaints. These are currently being addressed with our new file manager, Miguel. Buying into these fake complaints and attempting to “piggyback” a complaint on top of that with incorrect information is not something we find fair in any way, so we will absolutely push back here.
  

  Lastly, we have tried to reach this customer many times without any success because we do not have ability to refund her until she responds back to us with accurate information due to our changing payment gateways. Please have this customer email [email protected] with her order number and we will be more than happy to help conclude this transaction, as that has been our goal for a very long time now. In the future, contacting our dedicated support email first is always going to yield much faster results. Thank you. 
  

• Initial Complaint

  09/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Albert the ceo of alphawear fitness reached out to me about being an ambassador of his company. Little did I know he was a established scammer. He said I had to buy 6-8 items to be a ambassador so I purchased them which costed around 200 dollars. 4 months later I have not received what I paid for and when I texted Albert the ******* behind this, he threatened me and was a ****** bag.

  Business response

  10/25/2022

  Business Response /* (1000, 5, 2022/09/24) */ This individual seems to be buying into the same fake complaints that the BBB has failed to remove, which is why we have decided to involve legal at this point. This person clearly has very little basic business experience, given that we have been a long established brand for over 9 years in this industry. More so, Albert is our owner and he did not reach out to this person randomly. This individual applied to be an athlete here for our brand and was selected to move forward after not owning or supporting the brand. We do not randomly reach out to athletes here, to be very clear. They have to apply and be selected by our athlete team. Our owner, Albert, simply reached out to assist with the process while athlete managers were out of the office. This individual has failed to communicate or handle himself like a professional. We have removed him from our team and issued a full refund. We will not be working with this person moving forward as his professionalism lacks deeply. You should be able to see this by the way he wrote his message. We won't be spending any further time responding to this individual at this point, as he ignores our email contact. So, this can be closed in full as resolved.

• Initial Complaint

  09/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had applied to become an ambassador for this company's apparel line, and they reached out a few weeks later. After getting into some money issues, I forgot to respond to his text stating that I couldn't be in the program, as they wanted me to buy 6-8 items for me to join. After which he started threatening me that he would report me for sponsorship phishing and that I would never go anywhere in the industry. The next day I text him stating I could not due to an emergency, as it's not his business, and he kept prying into asking why when I told him that I do not wish to further the opportunity. To which, he keeps texting me saying he will report me. I again stated, that I do not wish to further the opportunity and to stop messaging me.

  Business response

  10/20/2022

  Business Response /* (1000, 5, 2022/09/19) */ The details in this complaint are quite skewed. Rather than "outting" this individual for being dishonest, we chose to simply move forward with another athlete. In the future, we suggest honesty moving forward. Our team was very patient in waiting late for this individual after spending hours on his athlete set up, while he seemingly blatantly wasted our time. This is why we are only able to work with adult professionals here. Best of luck, and this can be closed, as we will not be working with this individual moving forward.

• Initial Complaint

  09/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After being recruited as a sports athlete the manager of this position made me order clothes at a certain hour of the day that I was not able to do and harassed me to the point that I changed my mind the next day. I was not going to sponsor or let others know of this product if I did not like it or agreed to their conditions, again I did not sign anything. The only reason I was up for this project was to be an athlete, not because i liked their product. I called my bank the next day to get my money back. Nothing was sent to me yet nor did I receive any type of notification that my order got shipped. After letting customer service know that I will not be doing this sponsorship they argued with me with emails back and forth - I told them I got in touch with another business to get sponsored with and instead of accepting it, they told me straight up that we just got in touch with that business and your name was not brought up, leaving me to disgust that they would invade my privacy to contact another business. I decided to just return the items itself and leave it like that, I waited for all my items to arrive, only 4/6 of them arrived so I decided to wait a little longer until i RECIEVED emails and threats regarding my dispute to put me through a lawsuit and charge me by the minute of a charge back and $1400 that I DO NOT HAVE. I canceled the order 10 hours prior of ordering. I messaged back to how they harassed me, they explained I have till 5pm to pay back the charge or be filed in court and they would show up at my work or house. That's one of the things that terrified me, I was about to pay back the amount because of the fear I had until I found this link where this is not the first time. There are many incidents just like this. I wish i can file the audio but basically said he would come to my home or work to serve me justice for what happened. Bringing me to court. I am scared because i work at a gym with many members who know of the concern and my own home.

  Business response

  10/26/2022

  Business Response /* (1000, 5, 2022/09/16) */ This has to be one of the most outlandish, made up stories we have ever heard in our 9 years of business. Luckily, we have FULL proof that this is a complete lie, fully protecting our business. Let's start from the top here. ****** applied to be an athlete and worked with one of our athlete managers to gain sponsorship with our brand. Since she did not yet own and support our brand, she went on the website to complete her purchase. In absolutely NO WAY, SHAPE, or FORM did we "make" or "force" this young woman to do anything. This blatant lie is highly concerning, just like the rest of the information we received from this person. We work with professionals all over the world and rarely have issues like this. Next, while our website states a clear no refund and no order cancelation policy, this order was shipped long ago and delivered in full. Deliver date shows August 26th. ****** knows this, because she received the package. Tracking can be found here: ****************************** By opening a chargeback with her bank, ****** has committed blatant buyer fraud. We then reached out to ****** letting her know that we received the chargeback and would need to move forward with legal action if we didn't have repayment for her debt to our company for already delivered items by end of day. ****** then reached out and asked us for an additional hour so that she could "get the money from her father to pay back her debt" for the buyer fraud that was committed. We waited an additional few hours only to see that she blocked us on social media and failed to respond to the manager in which she was working with. The same manager that reached out ONLY to help her after she committed such fraud. Almost everything written above is completely inaccurate, and we will not stand for this. It is unfair that young individuals who lack professionalism have the right to post such complete and utter lies about about a long established brand of over 9 years whom did everything right in this situation. Not only will we easily win this dispute with the bank, we are now moving forward with legal action to ensure that this doesn't happen to any other brands moving forward. ****** thought she could pull a "fast one" here, but she has failed. We will be letting our partners know about our poor experience with this individual at this point to ensure that no other brands have to share this same experience with her moving forward. She has been dishonest from the start and we would hate for any other brands to have to go through this again. Again, we have done absolutely everything right here, so this can be closed as resolved in full. If she continues, we will be posting all screen shots showing exactly how this individual has handled herself. Do better, ******. Thank you. Consumer Response /* (3000, 7, 2022/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never met a company to ever talk like this. The man who works for this company of fraud literally sends voice memos so we can't provide textual evidence. I have been waiting for half of my order to come in and I personally spent my own money to ship it out, my bank is known of the situation. A million dollar known company does not need to worry about 200$ asking for a return and exchange. If I do not support a business I want to sponsor then I will not purchase the items, this man spammed with messages and voice memos on Saturday evening to buy items which I gave in then when I texted the next day he said it's family day and to not bother him. I do not have to prove myself anymore, just look at the way this customer service responds? Business Response /* (4000, 11, 2022/10/07) */ Not only is everything this young lady says untrue, but now she's blatantly making up lies. Luckily, we have a fantastic attorney and have already moved forward with legal action for her blatant buyer fraud. We have also alerted the industry to ensure that other brands don't share this same experience with her moving forward. We hope this helps save other brands time and money. People like this should not be allowed to use debit cards, and we are seeing to it that her bank is fully familiar with the fraud she has committed. This person received her product AND commuted buyer fraud by opening a chargeback. She has bought into fake complaints and has piggybacked her replies off of them due solely to her lack of industry and business experience. It takes 10 minutes to scroll our company Instagram and see tens of thousands of people around the world tagging our brand while wearing our apparel and accessories. We won't be going back and forth with this individual any longer and we have already moved forward with legal action to the fullest extent of the law. Hopefully this young lady is able to learn a valuable lesson here. Thank you. Consumer Response /* (4200, 13, 2022/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have learned my lesson. Never trust a man calling me 10 times to purchase items for his company. I did not sign anything to be in a contract with you , I returned my items with my own money with FEDEX to their so called address. They told me they would return it so they can acuse me buyer fraud. I do not have to prove myself anymore, does anyone understand how this boy responds? You sit down and target girls like me or people so young, that is how you make your million dollar business money. Unreal, In fact This BOY has sent my email to disgusting porn and sex websites and I have recieved disgusting spam emails and I can tell who has sent my emai to subscriptions. Nice try but you will not keep ruining me. Grow up please. This is unreal of a company approaching with nasty words ike you.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased items from AlphaWear on September 2nd, 2022. Both orders were never fulfilled or shipped and refused to refund. Order numbers 21767 and 21768. I read online about how this is a scam and now I am being threatened via text message from their owner "Albert" on how I am missing an opportunity to be a brand ambassador for them.

  Business response

  09/19/2022

  Business Response /* (1000, 5, 2022/09/14) */ We would like to help clear up some confusion since this individual hasn't responded to us or hasn't been able to follow directions. First, buying into fake complaints without asking questions generally isn't how professionals handle themselves. We understand that****** is still very new to the fitness industry after this experience, but her communication or lack there of has been very hard to deal with. Always ask questions, never assume. Next, this order is well within our shipment times and clearly within the FTC 30 day timeframe set forth by the FTC. If****** would have followed directions in reading her athlete set up email, she would know that this order was not late in any way. More so, we just returned from a company trip that she very well knew we were attending based on our athlete communication. Lastly, this order has already been shipped. While we don't expect an apologize from******, we are sure her mind will change quickly upon receiving her order. Tracking can be found below for your reference and this "complaint" can be closed as resolved, as it should have never been posted in the first place. Buying into fake complaints and piggy backing off of them is a poor decision, but we all have to learn at our own pace. The BBB should do a better job at handling this as well, but we are now in contact with them. Tracking: ****************************** Feel free to contact us via our dedicated support line if anything else is needed. Our customers always come first and we will continue to provide top notch customer service for our athletes as well. Consumer Response /* (3000, 7, 2022/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your response. I will be taking this case further on my own off of the BBB. Professionalism is lacking, but it is not on my end. Best of luck to you and your business! Business Response /* (4000, 10, 2022/09/16) */ We have now received an order dispute from the customers payment provider. This customer is completely in the wrong and has been fully removed from our athlete team per her fraudulent behavior. We have been nothing but professional throughout this entire process and are already working with affirm, as they have assured us that trying to pull a "fast one" here isn't going to work with them. They have confirmed that we have done absolutely everything right here, in fairness. We are of course fully protected and this order has been long shipped. In the future, we hope****** is able to do a better job at handling herself like a professional and asking questions before making outlandish assumptions. If anything further is needed, we are more than happy to help. This can be closed as resolved. Consumer Response /* (4200, 12, 2022/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Albert, Allow me to take the time to provide a professional response, something you have failed to do at every juncture of our communications. Thank you for confirmation that I've been removed from your athlete team. I fail to recall signing any contract or agreement to join said team but nonetheless feel reassured knowing I'm in no way associated with your brand. I'll share this feedback and quotes with affirm directly. I'm disappointed they chose to use those choice of words to describe a user of theirs. Regarding your description "long been shipped," it's an important distinction to note you've merely created a label with USPS after my initial complaint. I'm happy you allowed a chance for me to elaborate on that so it can remain on your BBB page and others will be able to understand this tactic. I feel compelled to also tell you that BBB does not remove complaints. They have even gone out of their way to note this on your page. The choice to mark this resolved lies with me the consumer. I think you're capable of understanding which route I will take.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩