Business ProfileforEconomy Rent a Car Orlando

On 6/12/24 I pre-paid a car rental at a guaranteed rate. I used my debit card to prepay. The Hotwire website specified that Economy would not accept debit cards for deposits. This was no issue for me, as I had a credit card I intended to use for the deposit, and the transaction I used my debit card for was a prepayment, not a deposit. They processed my debit card and the payment went through.On 6/15/24, I arrived in Orlando to pick up the rental. The young man at the desk informed me that they would not accept my credit card for the deposit because I pre-paid with a debit card. The prepayment and the deposit are two different things, but he was insistent that they have to be on the same card. Not only was this not reflected at the point of sale, it's not reflected anywhere in the terms and conditions of the sale. ******, he insisted that it was. I pulled up the Hotwire page on my phone and anyone could see that this was not reflected anywhere. Why does this matter? Since they would ONLY accept my debit card for the deposit, they believed this gave them the right to charge me an enormous fee for each day that I had the car. This added $110 to my bill.Essentially, I was held hostage unless I agreed to use my debit card for the additional transaction. The pre-paid bookings are non-refundable, and he refused to accept my credit card. All the while, he was rude and passive-aggressive. It was clear that he didn't mind being confrontational for the sake of squeezing the additional funds out from under **** reached out to customer care directly, and they told me I had to email the customer care inbox. I've since emailed customer care 5 times with no reply. Please refund.