Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a vehicle through ********* for 10/14/2022-10/18/2022 which ********* noted was through NU Car Rentals/AKA ********** Rental located at 3719 McCoy Road Orland, FL 32812 with a total charge of $233.36 for 4 days. This was for a daily rate of $40.96x 4 days and "taxes and fees" of $69.53. We picked up the rental by 10:30am on 10/14/22 and returned the vehicle to NU Car Rental company before 9:30am on the date we were supposed, 10/18/22 with no issues with return or the car. Upon returning home from vacation, we saw that the NU Car Rental charged us in addition to *********. NU Car Rental NEVER answered our calls, never returned calls and at times would just hang up the phone if someone did answer. In addition to *********'s charges, NU charged us for a DAMAGE WAIVER, ROADSIDE ASSISTANCE, STATE TAX AND CONCESSION FEES for an additional total charge of $196.68. This would make the rental now a total of $430.04 for the four days between *********'s charges of $233.36 and NU's extra $196.68 incurred charges they tacked on! We do not argue the prepaid tolls charge as we did add this to our rental upon picking it up, but the other items (waiver/roadside assistance/TAXES AND FEES) were things that should have been covered under *********'s pre-paid rental that we purchased. A ********* representative actually informed us that NU told us they charges us less in taxes than they did so they lie about everything. Also, the taxes and fees percentage do NOT add up to whatever extra charges they tack on. They write 10% for some concession fee which somehow they add up to $36.71. 10% of $196.68 DOES NOT ADD UP TO THAT. The whole place is a scam and they need to be cited and fined with their business shut down for the lies and fraud they practice there.

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/11/02) */ We do apologize for the inconvenience. Please be advised that we will forward this complaint to our MCO Affiliate. Rest assured that we will give you an update as soon as we receive a response from the Car Rental Location. Consumer Response /* (3000, 7, 2022/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still awaiting updates from business Business Response /* (4000, 9, 2022/11/10) */ We are still waiting for the response of our MCO Affiliate. We do apologize but as you know, they were affected by Hurricane Nicole. We will let you know once we receive their updates. Consumer Response /* (4200, 11, 2022/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) We continue to wait fora response from the MCO office.

• Initial Complaint

  Date:10/07/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $84.54 for toll charges on my rental car, but I explained to them that I used my Sunpass for all tolls. My reservation # was ************ They promised to email me a copy of the toll charges and as of today they have not done it. 8/24/22 Called Local Office & spoke to Mirta. She said that YaYa will email me a copy of my toll charges by Friday 8/26/22. I never received it 8/29/22 Called Local Office & spoke to Mirta again. She transferred the call to Sandy & she said that she will email my toll charges to me in the next 30 minutes. Again I never received it 9/1/ 22 Put another email ticket in on the company website. 9/8/22 Called Main Office & spoke to Larmie & she put me on a 3 way call with the Local office. Mirta answered & again promised to email me my toll charges by tomorrow, which was Fri 9/9/22. 9/10/22 I Emailed this - My issue has not been resolved yet. Even though nobody ever got back to me, I was able to find the direct phone number for the Orlando Airport office (407) 240-2700 regarding the $84.54 for toll charges they charged my credit card. As I already explained, I used my Sunpass to pay all toll charges. All I am asking for is for the toll charges to be emailed to me at***********************. I called there Orlando location and they promised to email the charges to me on two separate phone calls and still no email. Can I please have someone address this issue. Thanking you in advance. 10/3/22 Called Main # again & left message & I also emailed again. 10/7/22 Called Main office again & was put on hold for 30 minutes. I hung up & called the Main 877 # & waited on hold, then spoke to Laurmey - she connected me to the Main Office & they answered & hung up on our 3 way call. The agent called them back again and they hung up again. The local Orlando office refuses to respond.

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/10/14) */ We do apologize for the inconvenience. Please be advised that a follow-up has been made to our MCO Affiliate. Rest assured that we will give you an update as soon as we receive a response from the Car Rental Location. Consumer Response /* (3000, 7, 2022/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received the same response from them weeks ago and still no follow up. I even called them and I received the same verbal response from them with no follow up. Business Response /* (4000, 11, 2022/10/29) */ The customer was informed on 10/27/22 that our MCO Affiliate has not provided with us yet the toll fee copy. Consumer Response /* (4200, 13, 2022/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response because they have been saying the same thing over and over again for months with no resolution.

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off. When arriving at mco there was no marked area to wait so lost travelers where standing around like lost soles. Second once at the rental place have to say the check in was fair. Did purchase the toll package cause we went all over and since covid there are not as many people working the booths. What we didn't know is I had to have a 200 dollar deposit in which it was stated no deposit was required. Ok whatever. Paid the deposit got the car. Poorest excuse of a 2020. Dash was so scratched that could barely see the speedometer. Stunk. Ok so our 6 days have gone by we have to return it a day earlier because of flight change. We understand no refunds and was ok with that what I was not ok with was the fact they tried to charge me 41.50 because I came back early. Got through that mess they did refund me the 41. But here i am now 8 days past and still have no return of my deposit in which I got the all good everything was perfect apon returning. I have just spent the last hour trying to call first time waited through my que. I was 4th in line as soon as I was 1st they said someone will be with me and the phone went click so I immediately called back was 2nd in line got to first and same thing has happened

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 5, 2022/09/27) */ We do apologize for the inconvenience. As for your concern, may we have the following so we can check the rental details? 1. Signed Rental Agreement 2. Final Rental Agreement

• Initial Complaint

  Date:08/04/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arrived at 11:30pm to pick up my rental car. Had proof of insurance in hand. Had rented with this company in the past and they also had my policy on file- which had collision coverage and still did. I live on MA, it's required. I explained this to the guy several times. Due to the late hour, was unable to reach anyone at the insurance company to verify. I had my son with me and we needed to leave to still drive to our destination. I finally agreed to just pay for their collision coverage due to the late hour and the only other option was to ride back to the airport and hope someone had cars. I called the car company several times to discuss this with a manager but they were "never there or never available." Was finally told to just email customer care. Have emailed consistently since July 18th with no response. Sent a picture of my coverage and a screenshot of the chat with the****** agent.

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/08/09) */ We do apologize for the inconvenience. As for the insurance issue, may we have the following so we can pull up the right account? 1. Confirmation # ending in NU 2. Rental Location 3. Pickup date/time 4. Signed Rental Agreement 5. Final Rental Agreement Consumer Response /* (2000, 7, 2022/08/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response /* (3000, 9, 2022/08/09) */ Confirmation#: ************ Rental Location: NU Car Rentals, 3719 Mccoy Rd MCP Airport, Orlando, FL 32812 Pick Up Date/Time: 7/7/22 11:30pm Signed Rental Agreement: Do not have in hand Final Rental Agreement: Do not have in hand

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservation number********** made on April 26, 2022 with your agency for a pickup truck, for June 17, 2022 thru June 20, 2022. I called your customer service number the day I made the reservation to ask if their were any restrictions since I was a local resident and was informed their weren't any. However, the morning of June 17, 2022 when I went to pick up my rental I was informed by the agent at the counter that they had my reservation but was unable to accommodate it because I was a local resident and they were unable to rent a pickup truck to me. I advised him I had called because I paid upfront and was non refundable so I wanted to be sure before I did the reservation and was informed their were no restrictions, he apologized and said I could contact the third party I did the reservation through for a refund. I'm currently working with********* Travel for a refund. However, I'm requesting reimbursement for the additional expense I've incurred due to your agents mistake and misinforming me when I called to ask if their were any restrictions to me since I was a local resident. I had to find another rental company to rent a pickup that same day as were leaving town and absolutely needed a truck to haul our belongings. We already had paid reservations for a camp spot in Show Low AZ and would've lost out on that money and cancelled our family reunion trip that we've had plan for months. Since I had to get a rental truck last minute it cost me $724.17 for the same truck. I sent your agency a email requesting compensation on July 6, 2022, you responded July 16th asking for phone records and I responded with the information requested on July 18th but still have not heard back. I called today August 2, 2022 about 5 times and each time the rep disconnected the call. You can pull those calls too. This is unacceptable. I can't believe how I've been treated and that you conduct business in this manner. I will NEVER conduct business with this agency again

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 8, 2022/08/23) */ We understand your frustration. Before we will forward your reimbursement request to our Phoenix Affiliate, may we have a copy of the Final Rental Agreement from the other car rental company?

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a rental car with Nu rental car company on July 7, 2022 to be picked up on July 9th, 2022 and returned on July 14th,2022 through ******. According to my receipt from ******, I owed $189.82 at the time of pickup and this included all mandatory taxes and fees. I purchased a collision damage plan through ****** before I was able to speak to my insurance agent. I carry full coverage through *************** Insurance and I verified coverage in Puerto Rico with my agent prior to my arrival in San Juan. When I arrived at the counter to pickup my vehicle I was informed the collision and damage plan I purchased through ****** would not be honored. I was ok with this since I verified coverage with my insurance agent prior to arriving. ****** did provide a refund for that collision and damage plan. I was also informed I would not be able to use my insurance without a declaration page. I told the employee at the counter that I verified coverage with my agent before I arrived and my agent did not know what they meant by a declaration page. I provided proof of insurance but they didn't seem to care about that. I asked my agent about the declaration page and he was unaware of what they were asking for. Stranded with no other option but to pay for their insurance, I paid $357.54 at the counter vs the $189.82 ****** made me aware of. I called the corporate support number and spoke to someone named Anna the next day. She informed me to submit my proof of insurance and a copy of the rental agreement AFTER my trip to [email protected] in order to get a refund. I did so and was denied a refund. I would like a refund in the amount of $167.72. The difference between what ****** told me I owed vs what I actually paid.

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/07/22) */ We do apologize for the inconvenience. As for your concern, may we have the following so we can further assist? 1. Signed Rental Agreement 2. Final Rental Agreement 3. Copy of the declaration page Please see below the full details of the Puerto Rico Policy which can also check on our website (https://www.nucarrentals.com/print_policy?location=SJU). Insurance Coverage Loss Damage Waiver-LDW is optional only when presenting a major Credit card that extends coverage to Puerto Rico or with proof of personal insurance at the counter with a letter stating it is valid in Puerto Rico and vehicle covered is less than 5 yrs old. Credit card and Insurance presented are subject to verification and acceptance at the rental counter. Otherwise LDW is required. LDW and SLI are mandatory on Luxury SUV and Premium SUV or Car. LDW is available for the following amounts and deductibles: $16.95/day with a $500.00USD deductible up to full size vehicles $21.95/day with a Zero deductible up to fullsize vehicles. $29.95/day $1000 deductible Luxury/Premium vehicles and Trucks $16.95/day $1000 deductible Commercial/Cargo/Pick-up Trucks For trucks - the Cargo Compartment is not covered by LDW. The renter is responsible for the full value of the compartment in case of damages, accident or loss whether or not at fault. If repair estimate less than the deductible. difference credited Glass and Window Protection is $1.95/day. Loss of use is $2.95/day. Tire and Rim Protection is $2.45/day. PAC-Personal Accident Coverage -10USD/day-10000USD coverage. SLI Supplemental Liability is 10.95USD/day. Fees are taxable. Consumer Response /* (3000, 7, 2022/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is what my insurance agent just sent me when I asked for a declaration page. Is there someone my agent can call to clear this up? Business Response /* (4000, 9, 2022/07/31) */ Before we will send another follow-up to our SJU Affiliate, are you able to give us a call history copy wherein you talked to Anna about this concern? This is to check which Customer Support Team advised you to submit a copy of the insurance information. Consumer Response /* (4200, 11, 2022/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called on 7/10/22 at 1:24PM EST

• Initial Complaint

  Date:07/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car from the agency and prepaid. Upon arriving we were told that car was unavailable and would have to $20 more per day for a bigger vehicle. I chose not to get the toll pass. Paid cash for all tolls and was charged $52.34 for 2 tolls they say I did not pay. I have tried to contact them and ask them to request video footage of tolls being paid but they will not do it. I have tried to call Central Florida Expressway and they will not talk to me because I am not the owner of the vehicle. Please help me. Thank You

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/18) */ We do apologize for the inconvenience. To further assist, may we have the following so we can pull up the right account? 1. Confirmation # ending in ** 2. Pickup date/time 3. Pickup location

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30 my wife and I booked a prepaid Nu Car rental through ******* for 07/04 - 07/19. On 07/04 we flew from Denver to Orlando on United. After waiting over one hour for a shuttle bus, we arrived at the Nu Car off-property site and presented our reservation with our Colorado driver's licenses. We were asked where we were taking the car. When we said FL, GA, SC, and NC we were immediately denied the rental on the basis that Nu Car does not allow cars to be taken out of the state of Florida. We had to return to the airport, book a car with Thrifty at a higher rate, and, because it was so late and we were tired, ended up spending a night at the Marriott Courtyard at the Orlando airport. When we attempted to get our $830.15 back from *******, ******* called Nu Car Rental to confirm that we were not allowed to rent a car. Nu Car confirmed that was true, but blatantly lied to ******* telling them the reason was that, as Florida residents, we were not allowed to take a Nu Car out of state. My wife has been a permanent resident of Colorado since 1965; I have been a permanent resident of Colorado since 1970. Nu Car is a duplicitous company that will do and say anything to anyone in order to steal money from unsuspecting out-of-state tourists who rent their cars. They not only stole our $830.15, but also made additional profit off someone else who rented the car that was reserved for us. If we were residents of Florida we would hire an attorney and seek financial compensation for the car, the additional hotel expense, the additional meal expense, and the additional emotional stress. Thank But because we live in Colorado, we cannot afford the expenses associated with seeking legal redress from thousands of miles away. Please do something to protect other car renters from a business that lies to customers and lies to other travel companies when seeking redress.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/07/09) */ We are sorry to hear you are unable to rent the car. However, based on the Terms and Conditions of our MCO Affiliate, Vehicles may not leave the state of Florida regardless if the renter is a local resident or non-local. You can also check this policy through our website, https://www.nucarrentals.com/print_policy?location=MCO under the Geographic Restrictions. If you need a refund, please coordinate with your booking source *******. There will be no compensation given. Consumer Response /* (3000, 7, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Whenever a business takes money from a customer -- in our case $830.15 -- and does not provide the service or product purchased, that is an example of a scam. We can prove NuCar Rental is a scam operation. NuCar has contracts with 3rd parties such as *****************************, etc. NuCar is fully aware that -- unlike hotels and airlines -- the 3rd party travel agency does not reveal the car rental company until AFTER a customer pre-pays for the service. In other words, a pre-paid customer does not know anything about the rental company's policies until the customer attempts to pick up the car. In our case, we first learned of NuCar's rental policies on July 4 when we showed up at the Orlando Airport offsite rental office with our ******* reservation. We found out we were trapped in a classic Catch 22 situation. If a pre-paid customer is a Florida resident (i.e., "local,"), the customer is denied a car. If a customer is a resident of another state, the customer is denied the car because the car cannot be taken outside the state of Florida. In our 50 years of renting cars for both business and personal travel, no other rental car company has the policy of not allowing a car to be driven to another state. (We were told the NuCar vehicle would shut down when we crossed the Florida state line. Whether this technology is truly available and is used by NuCar should be investigated by the Orlando BBB. It may be an outright lie.) The Catch 22 refund policy of NuCar also is a scam. When we called NuCar Customer Service to request a refund, we were told to contact *******. Upon contacting *******, we learned NuCar had already been paid and our only recourse is NuCar. We are not alone nor are we the first customers scammed by NuCar. If we lived in Orlando, we could prove that, on a daily basis, NuCar is a company that fraudulently takes money from pre-paid customers who book through one of the 3rd party travel companies. Since we do not, we hope the Orlando BBB hires a local news organization to investigate the company. If an investigator would spend a day at the NuCar shuttle stop at the Orlando Airport and ask each returning customer if they booked a pre-paid NuCar through a 3rd party, but were denied the car and denied a refund, the investigator would find that ours is not an isolated case. We strongly urge the Orlando BBB to follow up with an investigation. Because we were denied our pre-paid rental car, we had to rent a car from Thrifty at the higher price of $1,293.07. We have the receipt to prove this. Also, because we spent the entire day of July 4 at the airport and were stressed to the max, we had to spend a night at the Orlando Marriott Courtyard instead of driving directly to Savanah, GA as we had planned to do. We also have this receipt to prove this statement as well. Since we live in Colorado, we have no recourse. We hope, therefore, that the Orlando BBB acts in our behalf to investigate what is clearly a disreputable business. Failure to do so means that NuCar will continue to perpetuate its fraud. Submitted at 10:18 p.m. MDT. Business Response /* (4000, 9, 2022/07/24) */ We understand your frustration. We are also frequent travelers and are also using a third-party website to go on vacation. But, we also make sure to check the policy of the company other than the broker. If we may verify, did you check the list of the policies of NU Car Rentals through *******? Were you able to receive a confirmation email that has a list of the Terms and Conditions? Consumer Response /* (4200, 17, 2022/07/26) */ ******* never sent us any information on NuCar Rental other than the notice we submitted to the BBB advising us to check to see if the agency was open when our flight arrived. Since we were picking up the car on July 4, we did call in advance to confirm the off-site office was open -- which it was. The file contains three items: The only notice we ever received in advance from *******. Note that ******* did not inform us in advance of NuCar's onerous policies. The NuCar explanation of why we did not qualify to rent the car -- an explanation that we did not receive until July 7 -- 3 days after we attempted to pick up our pre-paid rental! If we are out-of-state, we are not allowed to pick up a pre-paid rental. If we are in-state ("local"), we are not allowed to pick up a pre-paid rental. It is a Catch-22; a classic case of Bait and Switch. The receipt from Thrifty that proves how much more we had to spend on a rental car in addition to the $830.15 we were charged by ******* for the pre-paid NuCar rental we were denied. ***** ****** Business Response /* (4000, 19, 2022/07/31) */ We are so sorry to hear that. On the 1st page of the attachment, there is a link to View the Booking (View Booking), can you please share with us what's on it?

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/19/2022-07/24/2022 $554 The rental car place states that they will provide clean and safe vehicles, yet there are multiple claims (thousands) stating the cars they are being given through their rentals are damaged (car accident damage), seatbelts don't work, and that there's even cockroaches in the vehicles. We have tried cancelling due to safety and health concerns, particularly since we will have a baby on board throughout the usage of this rental, but have been unsuccessful. Called multiple times already, one was today on 6/27/2022 at 11:26am, but have been extremely unsuccessful. The condition of these cars are a serious concern for us, and we would prefer not to take that risk. Confirmation **************

  Business Response

  Date: 08/10/2022

  Business Response /* (1000, 5, 2022/07/09) */ Please be advised that the cancellation and refund request was approved and completed in our system. Please allow your bank/card company time to process the funds into your account as this is dictated by their policies and the type of card used. Please see the attached file as proof. You may provide the Auth code to your bank as a reference.