ComplaintsforDynasty Auto Service

• Initial Complaint

  10/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went to dynasty automotive to test fit a new strut (suspension component) for my car to see if my current strut was the reason for a knocking noise I was hearing. After test fitting, the noise was still present so I had the mechanic put my original strut back on. This is where the problem begins. There's a component in a car's suspension system called a spring coil. The spring coil has to be inserted correctly to ensure that the strut it taking the force of the road sufficiently. Before putting my original strut back on, the mechanic at dynasty automotive started to say that he believed that my spring coil was slightly bent, which was causing the knocking noise I was hearing. However, he installed my spring coil UPSIDE DOWN without telling me and then tried to persuade me that the reason it looked weird was because it was bent. Immediately after putting my strut back on, the mechanic took me for a test drive in my car (which was now in critical condition due to the spring coil on the right side being upside down). When we went over a bump we heard a new metal to metal clunking noise, much more violent than the dull knocking I was hearing. The worst part about this is, they let me drive off with the car in that condition. A day later they tried to claim that they installed it upside down because the spring coil couldn't go upright anymore, which was a lie, as I was went to another shop and they placed it upright, but dynasty had already caused damage to the assembly. The new shop I went to, *****, then informed me that this incorrect installation could've resulted in my death had I gone over a railroad track wrong, or a pothole at the wrong angle. My spring coil was literally hitting the inner housing of my car, when it was supposed to be snug under the upper insulator instead. I paid $240 in total on October 10th. $120 for them to take off and replace my original strut to test fit the other one, and then another $120 to repeat this process. I just want a refund

  Business response

  11/22/2022

  Business Response /* (1000, 5, 2022/11/01) */ To Whom it may concern, Mr ***** bought in his vehicle for a clunking noise from the passenger front suspension due to the customer went off road incident, the noise only could be heard when the vehicle is going over bumps, it make the diagnostic difficult because the noise only happens under heavy load. We decided to schedule Mr ***** to come in to have the front passenger taken apart to see what exactly is broken. We informed Mr ***** whatever the labor is involve to disassemble and reassemble the suspension he will be responsible for and he agree before we started. We understand has been a difficult process for Mr ***** because he has taken the car to multiple shop and then no one was able figure it out, for the same reason we even allowed Mr ***** to be in the service bay area (which normally not open for customers) for the whole repair process so he can understand exactly what's involved. Parts that are in questions are #10, #9 and #1 in (Fig 1) On the first disassembly we could not see anything that was damaged but since it was apart us and Mr ***** had decide to put a new strut mount (#10) to see if it would take care of the noise but unfortunately it didn't so we have we had to do the same process again but this time we replace the strut (#1) to see if it took care of the noise but it also didn't. At this point we had invested two remove and install of the front strut and multiple test drive after of course Mr ***** has been up to date on this because he watched the whole process and was even on those test drives. On the third disassembly we really pay close attention to all parts on the strut and realized that the coil spring #7 is actually bent. Since it was already later on in the day and the coil spring was not available we recommend Mr ***** to leave the vehicle here and wait till the new spring arrives so we could assemble the suspension correctly once and for all. But Mr ***** insisted that he will need the vehicle for school the next day. We informed him because of how the spring is bent it will cause problems, we told him at some full lock turn the spring might even come in contact with the chassis of the vehicle but he insisted to have the vehicle put back together so he could drive it so the temporary solution was to add some grease on the spring (Photo A) so in case if it comes in contact with the chassis it could minimize the damage and he agrees. At this point the charge should have been three remove, dissemble and install of the strut but we ended up only charging Mr ***** two times totaling $240 since he will be bringing the vehicle back for the new spring installation, on top of that Both strut mount (#10) and Strut (#7) that we try was removed from his car and the old part was reinstalled to save Mr ***** some money, Please understands that both new parts now no longer can be resell or return because it has been install but we decided that Dynasty Auto will absorb the cost which is about ($215) since Mr ***** has been a customer of ours. The next day Mr ***** came back saying that we are the one who bent the coil spring (#7) and demand us to replaces it for free and along with #10, #8 and #6 that is now damage from driving on the vehicle. His acquisition is unfair because there's no way that could happen from just removing and installing the front strut and because we use a wall mount spring compressor (photo B) on the install, when the install is done that way the coil spring actually never leaves the spring compressor only the piece around does. But non the less we offer Mr ***** to bring a new spring and we will do the install on top of replacing #10, #8 and #6 at free of charge all he is responsible is the spring and labor at GOOD WILL. But he walked out. Mr ***** watching the repair process (Photo C) Us showing Mr ***** the spring is bent (Photo E) Mr ***** watching the tech putting the grease onto the spring (Photo D) Consumer Response /* (3000, 8, 2022/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) They're lying about a couple of things here, first I'll tell you what they are telling the truth about. They did in fact offer to pay for the parts that they had damaged, personally I didn't want anything to do with the shop after they caused further damage to my car, so after initially wanting them to pay for the parts I opted out and bought everything myself. They also did tell me that they believed that the spring coil was slightly bent. They put the grease on there because they thought that the original knocking noise I was hearing was my spring hitting my car, this wasn't the case as my spring wasn't the culprit of any noise before they flipped it upside down, which caused the problems I've stated in my previous prompt. Here are where the lies start. Dynasty Automotive never once stated that my car would be unsafe to drive, nor did they tell me I should leave my car at the shop. And they NEVER told me that they would "have" to install my spring coil upside down. The mechanic who worked on my car, actually took me on a test drive after he installed my spring coil incorrectly. Why would the mechanic take me on a test drive if my car was in critical condition? (Which it was) He did this because he believed that he had installed the spring coil correctly, but he didn't. You saw how dynasty didn't even bring up the fact that they "had" to install my spring coil upside down in their response? The biggest factor that proves that they never informed me of my car being in critical condition, is the fact that the mechanic who worked on my car, took me on a test drive after working on my car, with me in the passenger seat. And if we were to dig, there would undoubtedly be video evidence of him driving me around in the car from the shop's cameras. But here are few claims that make this case swing in my favor. I have proof from the next shop I went to that states that they installed my spring coil incorrectly. The files attached include my invoice from dynasty automotive on the 10th of October. And my invoice from Midas Auto Service on the 19th of October. You can clearly see in the invoice from Midas that they note "Another shop put suspension spring upside down when reinstalling strut" and that this invoice was to flip the spring back the correct way. In the other files, you can see that they clearly installed my passenger side spring coil upside down, when compared to my spring coil on my left strut. Dynasty automotive isn't refuting the fact that the picture I took was their work, because they know that they installed the coil incorrectly. Look at the pictures I provided from both invoices to the pictures of the spring installations. It's clear that dynasty is responsible for further damage to my car. I just want a refund of $120 (labor to put my strut back on). As they installed the strut assembly incorrectly with my spring coil being placed upside down. The day after they installed my spring coil incorrectly, I had a phone call with Chi (worker at Dynasty) where he stated that the spring coil being installed upside down was their fault, and this is what prompted them to offer paying for the parts and labor. Business Response /* (4000, 13, 2022/11/21) */ To resolve this problem, Out of Goodwill we are willing to refund the $120 that Mr ***** is asking. Which covers any labor/parts that's related to this issue and it will withhold Dynasty Auto Service from any further obligation related to this matter. If except please provide contact info so we could send refund to the original credit card Consumer Response /* (2000, 15, 2022/11/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes this is all I wanted, Thank you for your cooperation. My contact info is the following. Phone:************* Email:**************************

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I brought my truck to this mechanic on 3/21/2022 and told the guy at the desk that the car was vibrating very badly at highways speeds and I could hear a grinding sound occasionally a squeak, from my driver's side front tire. I was very specific about where to check the car. I have worked on my car myself many times and know what Im doing. I even told him that I haduneven wear on my rotor on the front driver's side. I also mentioned a gas smell when I first turn on the car but I stressed that the vibration and wheel issue was priority. 3/23/2022 I get a link to a website with a diagnostic from the tech that I was to approve certain work. I only saw one issue on there that even sounded like what I complained about, which was change out breaks and drum on both rear wheels. There was also another charge merely for a 4 tire rotation, indicating that I had to approve this cost, before they could diagnose anything further. I approved both of these, then immediately realized they had my information wrong on the issues. The quote had my engine wrong, and the issue I complained about wrong. I IMMEDIATELY called them to tell them. The guy on the phone told me my engine didn't exist. And that the noise was in the back. I stressed, it was in the front. He said he would notify the tech right now bc the car was on the lift and call me back. He never called me back. After two hrs I call him. Same guy. I asked if he spoke to the tech and he said yes. Work on the back was done. I said you were supposed to tell him it was the front. He said the tech said he checked the car and there was 'nothing' wrong with the front. I told him he needed to check himself bc I was certain. He once again, hangs up. This time he does call me back. Saying yes I was 100% right. The fronts were terrible and needed to be serviced immediately. I asked for a discount on the unwanted work. He told me he would send a new quote with the discount and adding the CORRECT repair. The rest is inthesnapshotsIuploaded

  Business response

  04/27/2022

  Business Response /* (1000, 5, 2022/04/04) */ The customer bought the vehicle in on 3/21/2022 10:47am, the customer concerns were "vibration at highway speed and grinding noise in rear when applying brakes also fuel smell when starting", so after the inspection the tech found that tires needed to be balances, rear brake drum and brake shoe was scored which will cause noises while the brake is applied and few other maintenance item needed, the inspection/estimate was send over via text message on 3/23/22 at 09:34AM, customer viewed the estimated and approved the tire balanced and rear break job at 10:12AM on the 3/23/22, shortly after she called and said she thinks there's might be a miscommunication from when she dropped off the vehicle and she thinks the noise is coming from the front, at that time the repair on the rear brakes had already started but we told her we will take a look at the front brakes as well, at 12:34pm on the 23rd, we found that the front brakes pads and rotor are also scored and will need to be replace another updated estimate with the fronts were send over at 12:38pm on the 23rd. at this point the rear are 90% done, the customer does not have enough funds to have both brakes done, she ask if we could take off the labor for the rears if she were to do that fronts we declined but offered her $50 off for whatever possible miscommunication might have happened in good will if she were to have the fronts done, she declines and said she will just pay for the works that's done and come pick up the vehicle, at the time of her arrival, we expanded to her that she needed both front and rear brakes so it is not like we sold her something that the vehicle does not needs which she agreed, even if we checked the fronts first she would've still needed the rears because they were scored as well, but she still wanted to have us take the labor off for the job that's done which we declined because we cant afford to fix peoples vehicle for free... but after some discussion we agreed to taking $35 off her bill which does not includes the front brakes just the rears to keep the customer happy and offered her if she want to have the front repair the $50 off will still apply on top of the $35, she declined and picked up the vehicle

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