Complaints
This profile includes complaints for Ruben's Tires's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the Ruben's Tires located at ******************************* on early February for an oil change. I inquired about a diagnostic for a check engine light. They quoted me at more than $900 for a catalytic converter. I was in another area later that month and decided to call the Ruben's Tires located at *************************************** *******, FL *****. They gave me a quote for a little over $600. I had the part ordered and brought the car in. They charge me a little additional due to an exhaust manifold replacement. In total I spent almost a $1000.00. About a week later the check engine light turned on again, so I went back to the location at *************************************** They only put the *** II scanner and told me that there wasn't an issue. Yesterday 03/07/24 my car gave out on the highway with the same issue and loud exhaust noise and loss of power. I am towing my car and taking my business elsewhere.Customer Answer
Date: 03/08/2024
Today I took my vehicle to a Pepboys and was quoted for $3,640. They stated that Ruben's Tires only welded and looks like they didn't do a good job.
Business Response
Date: 06/14/2024
To whom it may concern, **************** came and we did replace the catalytic and exhaust manifold on February the third .The difference in prices between our locations was due to the parts being after market like we explained to the customer.
The second time customer came we did a scanner, and no codes or misfire were present at the time, so we suggested if the problem persist then we will have to go forward with original parts from dealership.All our jobs has warrranty and we will love that **************** give us the opportunity to check the car again and resolve the problem.
Thank you in advance,Business Response
Date: 06/17/2024
To whom it may concern, **************** came and we did replace the catalytic and exhaust manifold on February the third .The difference in prices between our locations was due to the parts being after market like we explained to the customer.
The second time customer came we did a scanner, and no codes or misfire were present at the time, so we suggested if the problem persist then we will have to go forward with original parts from dealership.All our jobs has warrranty and we will love that **************** give us the opportunity to check the car again and resolve the problem.
Thank you in advance,Customer Answer
Date: 06/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, I would need my money back since I got stranded on the highway and had to go get it serviced elsewhere.
Sincerely,
*************************Customer Answer
Date: 06/18/2024
Date Sent: 6/18/2024 8:30:13 AM
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, I would need my money back since I got stranded on the highway and had to go get it serviced elsewhere.
Sincerely,
*************************Business Response
Date: 06/27/2024
Dear *************************: We don't offer refunds it is our policy. We do warranty all our jobs with 90 days on labor.
We are sorry for any inconvenience we didn't have the chance to check the car and determinate what happened. If you want, we would love to check the car and see what best we can do to help you and solve this problem.
Thank you on advance,
Ruben's Tires.
Customer Answer
Date: 07/01/2024
Complaint: 21403516
I am rejecting this response because:I was stuck on the highway, I did take my vehicle to the Ruben's Tires days prior because the check engine light came on again, they put the scanner and deleted the code. I had to take my car to Pepboys and had the service completed at over $3,000 because of the negligence of this business. It's ok I will contact an attorney for legal litigation.
Sincerely,
*************************Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 20 I went to Rubens Tires and ask for a tuneup, they asked me what was going on with the car and I describe the symptoms and they said they recommend that I get an inspection. I agreed to get the inspection and they came back and told me that my spark plugs and engine coil one needed to be replaced. I agreed to except those replacements so therefore I pay for an inspection, the spark plugs, and a new engine coil. When I arrive to pick my car back up, immediately as soon as I drove off the lot I knew it was not repaired. I didn't have time to take the car back at that moment so I called him and we agreed I would return the following day. The following day I went back and at this time after Ruben inspect the car he informed me that there was one of the spark plugs out of the set a four that was replaced and so they just replace all four spark plugs . I did not get any documentation from Ruben at that time because none was given. Although the spark plugs had now been replaced I was still having the same symptoms with the car. So I decided OK well I'll go to********* and have them hook it to the machine to see what the issue is since this was continuing. The machine diagnose a misfire detected in cylinder one. I take the car back to Ruben to let him know I'm still having that same issue and it's telling me that the misfire is coming from engine coil one which should be replaced. At this time he does another inspection on the car and tells me that not only is it engine coil one coming up, he proceeds to tell me what if I've done the spark plugs and I fix the engine coil then it must be the fuel injection system. My problem with all of this is if he's an expert mechanic in the business for many years, Why was a proper diagnosis not given initially. Second of all if engine coil one is still defective and it showing that not only on the machine at********* but also his machine why is he not replacing that when I'm still under warranty?Business Response
Date: 12/14/2022
Business Response /* (1000, 5, 2022/11/16) */ ---------- Forwarded message --------- From: Ruben's Tires FInitial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a transmission from this business and they initially offer that my vehicle was going to be ready on November 2, they were supposed to have everything ready when the new transmission arrives and it arrived on Oct 31 and they didn't have started to work on my vehicle. When I came to the shop on Nov 2 the car wasn't ready. ************** told me the car was going to be ready on Nov 5 and the car wasn't ready this day then they said the car was needing programming of the transmission and the bring the car to another place to be this job done and they offer to me the car to be ready no later than Nov 8 and when I went to the place to pick up my car the car wasn't ready they didn't make the appointment on advance or prepare everything to my car be ready. They told to me the car was ready on Nov 14 but when I went to the shop they raised the prices on my invoice and the car wasn't totally ready also I had to call the police in order to they release my vehicle after I made the payment I'm requesting a compensation for all the time that my vehicle was in the shop and the damages caused for their negligenceBusiness Response
Date: 12/09/2022
I am attaching documents sent to the ******* ********** of *********** and Consumer Services. This case was resolved in favor of my Company, Thanks
See Attachment/File: Case 2211 - 47102.pdfCustomer Answer
Date: 12/14/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The bussiness response is not for the BBB claim. Please check the response and ask them for the correct responseInitial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to get a full synthetic oil change. I noticed my engine sounded funny and after driving 40 miles smelled oil. I went to look under the hood and the oil cap was not replaced properly after the oil change.Business Response
Date: 12/12/2022
HI IS ME ***** FROM RUBENS TIRES I CK BUT I DID NOT SEE HIS WORK ORDER I DO NOT KNOW WHICH LOCATION HE BROUGHT IT BUT SOMETHING WE DOD NOT DO IS GIVING MONEY BACK TO THE CUSTOMER BUT WE DO GARANTEE OUR JOB SO IF IS SOMETHING WE DID WE ALWAYS ASK FOR THE CUSTOMER TO GIVE US THE CHANCE TO FIX THE PROBLEM IF ANY QUESTION THEY CAN TALK TO ME IM ALWAYS ON THE ALTAMONTE LOCATION
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