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Business Profile

Banking Services

Sunrise Bank

This business has applied for BBB accreditation.

Complaints

This profile includes complaints for Sunrise Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunrise Bank has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C 1681 section 602 A States the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 USC 1692c: Communication in connection with debt collection Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. 15 USC 1692b: Acquisition of location information

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/11/16) */ Contact Name and Title: Rachel N****** Contact Phone: 4077352061 Contact Email: ************************ Hello, We have searched our customer records and do not see that Sunrise Bank has ever had any accounts to you. Please provide a Sunrise Bank loan number or copy of the credit report you are seeing us reporting you on so further research can be done. Please review to confirm you are contacting the correct financial institution, as there are a couple of banks with similar names. Thank you,

    This business has applied for BBB accreditation.

    pending BBB accredited business seal

    Sunrise Bank has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

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