Business ProfileforMiTech Systems Inc

I have been a loyal customer for a few yrs. I have also spent a lot of money purchasing security equipment from this company. I have had problems with the security system and had to have the company come back out for repairs. I ordered a natural gas detector 600 + dollars, only to have a sensor fail within 2 hrs of having it installed. Because the company has 1 person doing installs It took a week for the company to have the failed gas detector removed and then I was told the gas detector had to be inspected for damage?. The gas detector was found to have a failed sensor. This was equipment that was made at the residence that the install was at . I was told that the equipment was new and they are the only company that offers a natural gas detector like this. It took at least 2 -3 weeks to receive a refund. CJ, the installer is a very nice guy. I purchased all equipment, paid for monitoring in full. I felt doing business with a small company is showing support for small businesses owners. Mitech wants business, wants to sell equipment, however it can be challenging to schedule service. I moved to another residence so I had to call accounting in order to receive refund for monitoring. I received a check , after multiple phone calls because it was past the 60 day period Mitech states it takes to receive the refund. It took 60 days and 3 weeks. The check was for less then expected. I was told customers are required to provide a 60 day notice in order to receive full refund????? I spent a lot of money while using Mitech. This company is short handed, so the installer is at times in a hurry which has resulted in me needing to have the guy come back out. This company is obviously out for what they can make off the customer . I was told from the beginning that if I move out of their service area they would help me find another vendor. Other vendors do not want to use another company's equipment, so Mitech's equipment becomes void