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Business Profile

Car Rentals

Renta Fácil E. Rental Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pay for a vehicle rental, the company notified me the total amount I had to pay. Today the called me asking me to pay $560 or I will loose the money I pay for the reservation according to what they told me previously. They are charging me tolls (which I have not used because the reservation is starting on the 25 of December. And charging me another day even thought they already told me a price for the same days and time. The company is a scam to take other people money. I want my money back and the cancelation of the contract without penalties because of the scam.

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    El pasado 30 de Julio contraté con la empresa relacionada, un servicio de alquiler de un vehículo para 7 pasajeros, de la siguiente forma: Entrega del vehículo en el aeropuerto internacional de Orlando el 21 de Septiembre a las 2 am y la devolución en el Aeropuerto Dulles de Washington DC el 26 de Septiembre a las 10 am. El valor cotizado y contratado fue de USD $558 de los cuales se abonaron inicialmente USD $150 y los USD $408 de saldo se pagan contra entrega del vehículo. La empresa genera una reserva con la agencia Dollar Ren a Car con código *********** con los datos errados, a lo que solicito inmediatamente la corrección sin obtener una respuesta clara. Luego de mucho insistir, el pasado 22 de Agosto se comunican conmigo de la Gerencia de Renta Facil, quienes me informan que el valor cotizado corresponde a un solo día del alquiler y que para obtener el servicio que inicialmente me cotizaro y contraté debo pagar un poco más de USD $1.000. Yo les manifiesto mi molestia con la situación porque nunca me dieron respuesta a mis reclamos, que el error no es mio, que la información que se me dio fue clara y en base a ellos, tomé una decisión de compra. La empresa me contesta que no hacen devolución del dinero (USD $150). Señores Better Business Berau, solicito de su ayuda para que la empresa Rentafacil o Viajafacil me responda de una de dos maneras: 1. Prestando el servicio tal como fue cotizado en primera instancia o 2. Haciendo la devolución de los USD $150 que inicialmente les pagué. De todo lo anterior, cuento con los soportes de cotización, pago y cadena de mensajes y correos que soportan lo anteriormente expuesto, los cuales relaciono en los adjuntos. Agradezco de antemano su atención y colaboración. Translated by BBB Staff Last July 30, I contracted with the related company, a vehicle rental service for 7 passengers, as follows: Delivery of the vehicle at the Orlando International Airport on September 21 at 2 am and return at the Airport Dulles in Washington DC on September 26 at 10 am. The quoted and contracted value was USD $558, of which USD $150 was initially paid and the USD $408 balance is paid upon delivery of the vehicle. The company generates a reservation with the Dollar Ren a Car agency with code *********** with the wrong data, to which I immediately request the correction without obtaining a clear response. After much insistence, last August 22, the Easy Rent Management contacted me, who informed me that the quoted value corresponds to a single day of rent and that to obtain the service that was initially quoted and contracted, I must pay a little. more than USD $1,000. I express my annoyance with the situation because they never gave me an answer to my complaints, that the error is not mine, that the information that was given to me was clear and based on them, I made a purchase decision. The company tells me that they do not refund the money (USD $150). Gentlemen Better Business Berau, I request your help so that the company Rentafacil or Viajafacil responds to me in one of two ways: 1. Providing the service as it was quoted in the first instance or 2. Making the return of the USD $150 that I initially paid them. From all of the above, I have the supports of quotation, payment and chain of messages and emails that support the above, which I relate in the attachments. I thank you in advance for your attention and collaboration.

Renta Fácil E. Rental Group is NOT a BBB Accredited Business.

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