ComplaintsforNexum Group Inc

• Initial Complaint

  06/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Nexum Group Inc, I do not have a contract with the Nexum Group Inc, they did not provide me with the original contract as I requested.

  

  Business response

  06/17/2024

  Nexum Group is sending agreement on this account and validating the debt with the consumer. 

   

  Best, 

• Initial Complaint

  04/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  NEXUM GROUP: Greetings,I recently reached out to NEXUM GROUP about a fraudulent account on my file. As a consumer, I am aware that it is a violation to verbally state that you are a debt collector. Because you are stating that you are a debt collector, I am requesting that NEXUM GROUP submit their errors and omissions policy number proving that you are in fact a debt collector, their chain of title proving that they purchase this debt, and the original contract proving the agreement is sufficient. A statement or account summary is not acceptable per the law. This account is fraudulent and has been stated numerous of times. If you cannot provide the following documentation, delete the account listed **************************** - U39828D3XXXX

  

  Business response

  04/29/2024

  Nexum Group has reported this to TransUnion to be deleted. 

  Best, 

• Initial Complaint

  03/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with North Bloomfield Properties. I do not have a contract with Nexum Group Inc. They did not provide me with the original contract as requested.

  

  Business response

  05/22/2024

  Business

  Most Recent Message

  Date Sent: 5/22/2024 8:10:44 AM
  

  Good Day, 

   

  We have proof that they owe the money, in a situation like this it can be better to close it out which is what we are going to do. I apologize I did not see the complaint until today, it was buried under emails and it will not happen again. I have been with the BBB since 2017 and have appreciated the benefit of being accredited with the BBB. This account has now been closed and reported to the credit bureaus as such. 

  Best, 

  *********************

• Initial Complaint

  03/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with At Your Service Heating and Cooling. I do not have a contract with Nexum Group Inc., they did not provide me with the original contract as I requested.

  

  Business response

  05/13/2024

  Nexum Group has sent notification to TransUnion to have this deleted from the credit bureaus. 

   

  Best, 

• Initial Complaint

  09/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Called me at 743 am mst for someone named Jesus. When I said i didnt know that person and pointed out it was before 8 am they hung up. I called back and they tried to say no one called me and hung up. There are debt collection laws preventing calls before 8am and after 9 pm. They just broke the law.

  

  Business response

  10/11/2023

  I will search the file and make sure the time zones are correct and there is no system error. Please email [email protected] if you are having any further issues. 

  
  Best, 

• Initial Complaint

  05/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Nexum group contacted myself and my wife over a debt that was filed by a contractor that was paid by us. this company had taken this contractors word on what he is saying. this contractor was paid for the work he did, we did not pay him for the work he did not do but he wants to be paid for that, this contractor had made threats against my wife straight from his company page, we are in process of getting restraning order, this company "Nexum Group" is threatening my wife that her credit will be severaly impacted, I have documentation on what this contractor did not do and what had to be re done. This company did not give me a choice to dispute this even when i sent them all the documents that this contractor my false claims on the debt

  

  Business response

  05/31/2023

  Mr. ***** 

   

  Everyone has a chance to dispute. I will take your dispute seriously but I need you to send me what you are talking about so I can discuss it with the client and see your side. As you can probably imagine, many people say they do not owe the money even with all the proper documentation proving they owe the money. Please send an email to [email protected] and I will address your dispute and we can both move forward. I will respond letting you know I received your email and take a look at your dispute. 

   

  Best, 

• Initial Complaint

  12/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This unlicensed debt collection company is attempting to collect a "phantom" debt from me as a ********** resident. They are not licensed with the ******************* and DFPI. They are violating my rights as ********** resident. They are also violating federal law as it is written under Fair Debt Collection Practices Act.I've reported them to the following regulatory agencies and I suggest you do the same - ************************************** ******* ****** of ********* Regulation - Florida State Attorney General - Your State ************************* They are

  

  Business response

  01/03/2023

  We have sent the documents regarding this account to the debtor and haven't contacted him in over a year. He filed with our attorney general and we are responding. Contact us if you would like to pay for the services you received and get it removed from your credit.

  Customer response

  01/03/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not except a response from an unlicensed debt collection company. Your license expired with the **************** violating the state laws in which you do business from.
  
  You've also not shown that you have properly notified me of this so called debt.
  
  You're also not licensed in the ******************* and broke state laws in 2 states.
  See Attachment/File: 3568C59D-0EFB-48BE-B53E-7F6B790D2566.jpeg

  

  Business response

  01/23/2023

  I have removed this debt  and have been in contact with the *** here in *******. Our license expires at the end of each year and we have to renew the license which was done on January 4th, the first business day of the new year. We haven't contacted this person in over a year, he is trying to get something off of his credit. 

• Initial Complaint

  06/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Nexum Group has placed a derogatory remark on my credit file for a bill that was not mine. I have never set foot or heard of the business they represent. My credit has been frozen since 2017 from identity theft. Nexum knows this isn't my debt and it is either identity theft or another person with the same name but has chosen to defame my credit file anyway to make money. I have had no response from the corporate email address for Nexum and no documents have been sent to me explaining why they tagged me for this debt.

  

  Business response

  06/29/2022

  Consumer Response /* (2000, 6, 2022/06/15) */ I just received an email from Nexum group stating that they did post to my credit report in error and would be removing it.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call today from Twila at Nexum Group stating that I have an account in collections from ACE Handyman service (their client) due to non payment. I explained to her that it was actually handled through Wells Fargo as a dispute which was closed out in my favor as they didn't respond. Twila as well as her manager became very aggressive as I was trying to explain what happened and kept talking over me. I told her the dispute was due to her client not completing the service. She would not let me speak and continued to hang up on me when I told her I would not pay as it has already been settled through Wells Fargo/visa.

  

  Business response

  08/03/2022

  Business Response /* (1000, 5, 2022/04/22) */ All disputes need to be sent through *********@nexumgroupinc.com. There is no way to verify such a dispute over the phone. I am aware credit cards sometimes side with the debtor. We can provide documentation upon request or review what you have to come to a decision. Best, Consumer Response /* (3000, 7, 2022/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent a reply as well as the necessary information to Nexum group regarding this matter (information on what transpired as well as the outcome from Wells Fargo). I even asked Twila as well as her supervisor if they would like for me to provide them with pictures of the job that was done by their client to show that the job was not completed. I agree you cannot verify a dispute over the phone especially when you are yelling, screaming, berating and hanging up on the person when they are simply trying to give you information. This is exactly what I experienced dealing with Twila and her supervisor. This whole ordeal has caused me emotional distress. Business Response /* (4000, 13, 2022/05/10) */ Nexum is in correspondence with the debtor to come to a resolution. - Mike ****** - Nexum Group President Consumer Response /* (4200, 15, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm still waiting on the final outcome so I can close this case. I received the following reply from Mike on 5/10. Once I have been assured that this matter has been closed and Nexum will no longer contact me regarding this, I will close the case and accept the business' proposed resolution. Ok thanks for your response, I will get with them immediately. Going to let them know that your dispute does seem valid and we will remove from collections and credit. Best,g Business Response /* (4000, 17, 2022/05/25) */ We have reviewed the dispute and are deleting this from her credit report. The job was indeed not completed Consumer Response /* (4200, 19, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm still waiting on the final outcome so I can close this case. I received the following reply from Mike on 5/10. Once I have been assured that this matter has been closed and Nexum will no longer contact me regarding this, I will close the case and accept the business' proposed resolution. Ok thanks for your response, I will get with them immediately. Going to let them know that your dispute does seem valid and we will remove from collections and credit. Best,g Business Response /* (4000, 32, 2022/06/23) */ I have gotten with the debtor and advised the file is to be deleted from the credit bureaus. After reviewing the docs she sent it appeared there was some validity to what she was saying so we are closing the file. That is all we can do at this point. It takes 2-4 weeks for it to be deleted from the credit bureaus.

• Initial Complaint

  04/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with North Bloomfield Properties and do not have a contract with Nexum Group Inc. They did not provide me with the original application or documents like I asked

  

  Business response

  05/03/2022

  Business Response /* (1000, 5, 2022/04/11) */ Good day ****, Please forward your dispute to [email protected] so I can either forward you the documents proving what you owe or validating your dispute. Sometimes people do have valid disputes and we will address them if you send it through. Though the result my not be favorable sometimes, we do try and address them fairly for both clients and debtors.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩