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Complaint Details
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Initial Complaint
06/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Nexum Group has placed a derogatory remark on my credit file for a bill that was not mine. I have never set foot or heard of the business they represent. My credit has been frozen since 2017 from identity theft. Nexum knows this isn't my debt and it is either identity theft or another person with the same name but has chosen to defame my credit file anyway to make money. I have had no response from the corporate email address for Nexum and no documents have been sent to me explaining why they tagged me for this debt.
Business response
06/29/2022
Consumer Response /* (2000, 6, 2022/06/15) */ I just received an email from Nexum group stating that they did post to my credit report in error and would be removing it.Initial Complaint
04/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a call today from Twila at Nexum Group stating that I have an account in collections from ACE Handyman service (their client) due to non payment. I explained to her that it was actually handled through Wells Fargo as a dispute which was closed out in my favor as they didn't respond. Twila as well as her manager became very aggressive as I was trying to explain what happened and kept talking over me. I told her the dispute was due to her client not completing the service. She would not let me speak and continued to hang up on me when I told her I would not pay as it has already been settled through Wells Fargo/visa.Business response
08/03/2022
Business Response /* (1000, 5, 2022/04/22) */ All disputes need to be sent through *********@nexumgroupinc.com. There is no way to verify such a dispute over the phone. I am aware credit cards sometimes side with the debtor. We can provide documentation upon request or review what you have to come to a decision. Best, Consumer Response /* (3000, 7, 2022/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent a reply as well as the necessary information to Nexum group regarding this matter (information on what transpired as well as the outcome from Wells Fargo). I even asked Twila as well as her supervisor if they would like for me to provide them with pictures of the job that was done by their client to show that the job was not completed. I agree you cannot verify a dispute over the phone especially when you are yelling, screaming, berating and hanging up on the person when they are simply trying to give you information. This is exactly what I experienced dealing with Twila and her supervisor. This whole ordeal has caused me emotional distress. Business Response /* (4000, 13, 2022/05/10) */ Nexum is in correspondence with the debtor to come to a resolution. - Mike ****** - Nexum Group President Consumer Response /* (4200, 15, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm still waiting on the final outcome so I can close this case. I received the following reply from Mike on 5/10. Once I have been assured that this matter has been closed and Nexum will no longer contact me regarding this, I will close the case and accept the business' proposed resolution. Ok thanks for your response, I will get with them immediately. Going to let them know that your dispute does seem valid and we will remove from collections and credit. Best,g Business Response /* (4000, 17, 2022/05/25) */ We have reviewed the dispute and are deleting this from her credit report. The job was indeed not completed Consumer Response /* (4200, 19, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm still waiting on the final outcome so I can close this case. I received the following reply from Mike on 5/10. Once I have been assured that this matter has been closed and Nexum will no longer contact me regarding this, I will close the case and accept the business' proposed resolution. Ok thanks for your response, I will get with them immediately. Going to let them know that your dispute does seem valid and we will remove from collections and credit. Best,g Business Response /* (4000, 32, 2022/06/23) */ I have gotten with the debtor and advised the file is to be deleted from the credit bureaus. After reviewing the docs she sent it appeared there was some validity to what she was saying so we are closing the file. That is all we can do at this point. It takes 2-4 weeks for it to be deleted from the credit bureaus.Initial Complaint
04/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with North Bloomfield Properties and do not have a contract with Nexum Group Inc. They did not provide me with the original application or documents like I askedBusiness response
05/03/2022
Business Response /* (1000, 5, 2022/04/11) */ Good day ****, Please forward your dispute to [email protected] so I can either forward you the documents proving what you owe or validating your dispute. Sometimes people do have valid disputes and we will address them if you send it through. Though the result my not be favorable sometimes, we do try and address them fairly for both clients and debtors.Initial Complaint
10/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Nexum Group is attempting to bully me into paying a debt that is not mine. I have tried communicating with different representatives on multiple occasions and they are not listening. They are attempting to scam me out of money. They are using bully and predatory tactics to collect bogus debts.Business response
11/03/2021
Business Response /* (1000, 5, 2021/10/11) */ Good day, Nobody is bullying anyone, we make people aware of the debt and give them the option to handle it with us. You can always dispute it with the credit bureaus when we report. We will be responding when we get the dispute. Best,
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Customer Complaints Summary
15 total complaints in the last 3 years.
8 complaints closed in the last 12 months.