ComplaintsforNationwide Exteriors, LLC

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Oct 2022 I signed a contract with Nationwide Exteriors for a new roof after Hurricane ***. I gave them a deposit of $43,950 ion Aug 5 2023 after my insurance agreed to pay the claim because this company was higher than their preferred vendor. It is now March 2024 and I have no roof, they have my money and they refuse to answer the phone, I want my money back.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Nationwide has failed to meet the terms of our contract, primarily attempting to install the wrong shingles, failing to provide an in house crew that is licensed and insured per the contract, and sourcing out the job to a different contractor. We have tried to rectify the situations multiple times, with poor communication from the company end, being ghosted with no communication when requesting a refund. The company has our deposit of $28,490.00. Dec 2023: dumpster and wrong shingles delivered (Ikos, not Landmark), no communication the job was starting, we still had not determined drip edge material and pricing. Next morning crew shows up, don't speak English, we don't speak Spanish, and start to tear the roof up. We tell them "no trabajar" until they finally come down. This repeats over next 2 days. We are unable to get a hold of NW until Dec 18. Project manager said he will investigate, do not hear back for weeks. Attempt to reach them by phone/email for the next month to no avail. Went to trailer office to speak with someone Jan 17. Spoke with the manager, found out project given to a partner contractor, crew would be there next week. We expressed that we want to see all their paperwork. No call, no show. 1-24 crew shows up randomly, start tearing up the roof prior to ringing doorbell. We still do not have the right shingles. Speak with *******, production manager from new contractor, he promises the shingles will be delivered the same day. After some time, crew tarped up and left. No shingles received until 1-25. 26th crew is back with unacceptable paperwork, no in-house workers. Subcontractor DVS is not a roofing contractor. Find out shingles have not been paid for. Attempted to rectify with *******, who works under ************************** not NW, with no success. Spoke about getting refund, no communication from ******* or NW for weeks, no refund issued. 1/28 receive email from NW stating job complete, and balance $2,000 due. No work has been completed.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Nationwide Exteriors stole our deposit to replace the siding on our home; they provided no materials or work. The owner, *****************************, will not provide a refund. He is committing fraud and has left a wake of swindled customers in at least two states (******* and ********). He should not be allowed to continue as a business owner in this field. When we hired this company, they had an A rating on your website.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  June 7th 2023 I signed a contract with nationwide for a full roof replacement. I was told **** weeks for completion. I received a letter from my home insurance saying my home insurance would be canceled due to no proof or repairs. I called nationwide (*************************** on August 15th 2023 he informer me it was a permit and product issue another 3-4 weeks. September 15th 2023 I spoke with nationwide (******) he told me it was a production issue and it would be another 8 to 10 weeks. I called the main office and spoke to *********************************** to try to resolve the issue, and she told me the same thing I had no choice, but to cut ties with the company because of my house insurance. I asked for a refund because they went past the 90 days and I felt like they had abandoned my roof replacement. I spoke to the owner of the company, ***************************** on December 6th 2023 and he said I would get my full refund back I sent him all the information and I have yet to receive any kind of contact from them. I am now working with the department of financial services and I have an investigator working with me.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Nationwide replaced the roof on our home in May 2023. They did not replace the flashing at that time so we continues having leaks and even had more leaks than before. They finally agreed to do the flashing work and that was completed in October 2023. November and December have brought rain and we have even more leaks than before and have reached out to ******** at Nationwide to see if they will stand behind their work and fix this and make it right but we have gotten no response. We have been dealing with this company since January and have had nothing but issues with dealing with them. We just want to enjoy our home without our roof leaking every time it rains.

• Initial Complaint

  12/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Nationwide replaced our roof through an insurance claim in October of 2022. The job was delayed a little and started later than expected but they did eventually come and complete the job in about 2 days. We were paid by the insurance company. Made the initial deposit to Nationwide before the project began. Then made second payment to them after job completed. We have receipts. Where they were paid in full. The roofing supply company is now SUING US (my husband and I, the home owners) because they were never paid by Nationwide. We were issued a letter about a lien on 12/12/22 from the supply company. We immediately called nationwide and they claimed they were handling it. We then got another letter 01/10/23 from an attorney saying it still wasn't resolved. AGAIN spoke with several people at nationwide and they said they were handling it. We didn't hear anything else and we thought it was resolved. We were just contacted by someone in the 5th judicial court circuit saying we're being sued by Suncoast Roofers supply bc they still have not been paid. THIS IS ABSOLUTELY UNBELIEVABLE. We have no contact for the company now bc our project manager no longer works there and people are not answering their phones. The 877 number goes unanswered as well.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  March 22, 2022 we contracted with Nationwide Exteriors to reroof our home after they determined that we had hail damage from a hail storm on March 16, 2022. We received a check for $22,400 from our insurance company on February 3, 2023 for the claim. Nationwide requested $11,000 deposit to purchase materials, on March 3, 2023, we gave *******************, Project Manager a check for $11,000 stating the project would start in 6-8 weeks per the installation agreement. We have called them numerous times and have been told that they couldnt get the materials or it had to be assigned to a new project manager who kept stalling stating they would be out in 2-3 weeks the last time we called we were hung up on. After reviewing the complaints on the BBB Site we do not trust the company and want our money back so we can find a reputable company to do the job!

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Last February one of their employees, Mike J****, came to our house and convinced us to have our roof replaced. The insurance issued the check and I gave it to Mike amounting to $15k+ and ever since nothing happened. Once in a while I called him to asked for an update but he never gave me an answer to when to start the work. Our roof damage is getting worse, the company did not even offer tarp over our roof. We could deal with that but because of the delay from their side, we end up being dropped by our insurance company because we could not show them completed work and yet they issued a check. Lastly, now without the insurance we are being forced to obtain hazard insurance for a higher price and all of these are not our fault. What do you think should be done? I am hoping that you will take action about this issue.

  Business response

  10/13/2023

  Dear ******
  
  Thank you for sharing your experience with us. We are sorry to hear that it didn't meet both of our expectations. Our company values care and quality in our services and we understand how important it is to stay in contact with our clients and provide updates during the process. Our CEO has tried to reach out to you and Mrs. ******* regarding the matter, but we have not been able to establish contact. When you have the chance, please contact us at *************************** and let us know what is the best way to contact you. We sincerely apologize for any inconvenience caused and we hope to connect with you soon to resolve the issues mentioned.
  
  Sincerely, 
  
  NGC Client Experience Team
  
  

  Customer response

  10/24/2023

  
  Complaint* ********
  
  I am rejecting this response because: This statement is not truthful in a sense that we never received any communication since we gave the check to Mike J**** who said that the roof will be done within 12 weeks as stated on the agreement. We were the one initiating communications via phone calls which were not answered at all. I also called Mike J**** multiple times and texted him multiple times but he never gave any answer to when the work will be done, initially he says in a few weeks, few weeks comes and go, but no work ever started until he himself will not answer my call anymore.  One time he provided us with an email address which we use, sent message to this person who is supposed to be one of the managers, never received a response.  Because of this unprofessionalism, it cost us the insurance coverage of our house, insurance dropped us because of the damage roof which never gotten fixed as promised. 

  ***** ******* 

• Initial Complaint

  09/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  On 10/26/2022 we signed a contract with Nationwide Exteriors to replace our barrel tile roof. The total cost was to be $47,600. On 10/26/2022 we gave Nationwide a deposit of $23,800. Chris Lamb, a Nationwide representative, also signed the contract and told us construction would begin in 12 weeks and 18 weeks at the very latest. We selected the Eagle tiles that he recommended as they were the most readily available. I began trying to reach Chris starting on March 15th by calling and texting and leaving messages with the Nationwide office in Orlando. .No response. On 3/23, I reached out to Carrington Jones the Attorney who handled our original insurance claim. They reached out to Nationwide and I got a text from Chris Lamb saying that he spoke with his production manager. and construction would begin in the middle of April. On 4/24 I tried to reach Chris Lamb and his phone was disconnected. I reached out to the main office several times with no response. On 4/24 I reached out to Carrington J**** ***. I got a call from Dustin H***** General Manager for Nationwide. He told me we were scheduled for May 22nd. On May 22nd I reached out to Dustin asking when construction would begin. He texted back that he was going to reach out to Eagle Tile to find out when the tiles would be shipped. On 6/12 I texted for an update, no response. Again on 6/19 and 6/30. On June 30th I reached out to Carrington J**** **** and got a text on 7/3 from Dustin saying that we were rescheduled for 11/10 asking if we would like to make a different selection. I texted back and asked him to send over a selection of tiles and we would make a selection. No response. On 8/28 we were notified by the city of Port St. Lucie that our building permit had expired. I tried to reach Dustin by phone and text asking what we should do. I had left countless messages with the home office. On 9/4 I tried to reach the Nationwide home office and the phone is no longer a working number. Please advise..

  Business response

  10/13/2023

  Dear ****** 
  
  Thank you for sharing your experience with us. We are sorry to hear that it didn't meet both of our expectations. Our company values care and quality in our services, and we understand how important it is to stay in contact with our clients and provide updates during the job process. Our CEO has tried to reach out to you, but we have been successful in establishing contact with you yet. When you have the chance, please contact us at [email protected] and let us know what is the best way to contact you. We sincerely apologize for any inconvenience caused, and we hope to connect with you soon to resolve the issues mentioned.
  
  Sincerely, 
  
  NGC Client Experience Team
  
  

  Customer response

  10/18/2023

  
  Complaint: ********  
  I am rejecting this response because: Nationwide has my cell phone as well as my wife's cell phone. They have both of our e-mails, They have our address and there has been 0 attempts to reach us. We have tried to reach out to Dustin many times but his voicemailbox is full. The main number for Nationwide is no longer working. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  09/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Signed initial contract with company on April 27, 2023 which stated work would start within 30 days. Signed follow up contract after insurance May 20, 2023. Made down payment of $8,400.00 on May 23, 2023. I was unable to get a response from Nationwide Exteriors from any calls to the office and sales staff until August 22, 2023. Sent an e-mail requesting a refund on August 18, 2023. I was able to communicate with Sales Staff on August 22, 2023 who stated work would start within 2 weeks. September 5, 2023 I requested a scheduled date by end of day with no response. As of September 10, no communication has occurred, no work has been started, no material has been placed at the property, and to my knowledge n permit has been requested.

  Business response

  10/13/2023

  Dear *****
  
  We sincerely apologize for the delay in services and communication. First and foremost, we appreciate the opportunity to assist you with your primary concern. Our company strives to provide the best customer service, and we understand that we have fallen short in this instance.
  It has been brought to our attention, and our CEO, Jonathan D*****, is actively working to resolve and fulfill your request. We are committed to resolving this issue as soon as possible. Please contact us at *************************** and let us know the best way to stay in contact with you.
  
  We look forward to speaking with you
  
  Sincerely,
  
  NGC Client Experience Team
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩