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Find a Location

Orlando Credit Union has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Orlando Credit Union

      945 S Orange Ave Orlando, FL 32806-1212

    • Orlando Credit Union

      1229 State Road 436 Casselberry, FL 32707-6402

    • Orlando Credit Union

      2150 S Semoran Blvd Orlando, FL 32822-2702

    • Orlando Credit Union

      400 S Orange Ave Orlando, FL 32801-3360

    • Orlando Credit Union

      4500 S John Young Pkwy Orlando, FL 32839-8628

    Business ProfileforOrlando Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Orlando Credit Union formerly known as Orlando Federal Credit Union Financial products and services.

    Products & Services

    This company is a full service financial institution.

    Business Details

    This is a multi-location business.

    Find a Location

    Orlando Credit Union has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Orlando Credit Union

        945 S Orange Ave Orlando, FL 32806-1212

      • Orlando Credit Union

        1229 State Road 436 Casselberry, FL 32707-6402

      • Orlando Credit Union

        2150 S Semoran Blvd Orlando, FL 32822-2702

      • Orlando Credit Union

        400 S Orange Ave Orlando, FL 32801-3360

      • Orlando Credit Union

        4500 S John Young Pkwy Orlando, FL 32839-8628

      Location of This Business
      945 S Orange Ave, Orlando, FL 32806-1212
      BBB File Opened:
      12/1/1996
      Years in Business:
      88
      Business Started:
      1/1/1936
      Business Management
      • David Duncan, Vice President of Marketing
      • Marina Owens, Marketing Specialist
      Contact Information

      Customer Contact

      • David Duncan, Vice President of Marketing
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Yes I am Orlando Credit Union member and honestly I have had the worst services here. In August I purchased a car threw them and nobody wants to give me the information to a higher up . My problem has not been resolved. Im not even suppose to leave the lot without full coverage of Insurance. The employers said I was okay . Now Im paying triple the amount on my car and it was only $7000 not to mention I made payments back in August. I started at $****** and still at ****** I should have $1,000 off by now. I need someone who knows what they doing to help me please. This not fair . I will literally take this court if this car mess up on me . I have proof of negligence all over my car . Now they are saying my car is not fully covered . if I was not fully covered leaving the lot would be illegal right . I have spoken to over five employers . I am literally just shock by the business. Please send higher up email please and thank you to fix this negligence . I want these fees fix and all please somebody help me

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Leroy J

      1 star

      02/07/2024

      Despite ocu's "policies" I have also had not one, but 2 "overdraft fees" when my account was in the positive.Tried to get it fixed and im told they did me a favor for reversing the two overdraft fees - I am lost as to how it is a favor to return money they basically stole from me.32 dollars per overdraft fee in **** is outrageous - its almost like OCU wants people who are down bad to stay poor.There are plenty of other banks out there that do not charge overdraft fees!

      Local BBB

      BBB Serving Central Florida

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