Complaints

• Initial Complaint

  02/20/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I visited a website that looked like it was the venues own website. The ******************. I purchased three tickets for a little over $400 and after I clicked the payment I was directed to a confirmation page that said Id been charged over $1700. I had a friend go through the steps and discovered this wasnt the venues website and the system of buying these tickets was very deceptive in its presentation of what I was signing up for. Im very angry as this is a too much money for my household and even right away I could not get a refund.I feel Ive been cleverly scammed.

  Business response

  02/28/2025

  Thank you for reaching out to us. At Tickets On Sale, we value our customers and would like to take the time to address our customers concerns. It should be noted that Tickets On Sale is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers.   
  
  Once the customer selected the event they were interested in, Justice, they navigated to the ticket listing page. The top of this page clearly notifies customers, We are a resale marketplace. ********************** prices may exceed face value. This site is not a primary ticket seller or box office.. After customers select the ********************** listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. The customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, the customer is able to see a complete itemized breakdown of the customers order including the price per **********************, all fees, and the total price of $1,727.94 was displayed in bold text on the right-hand side of the page. The customer is then able to input their payment and billing information. Please note that the itemized breakdown was fully disclosed before the customer was asked to enter any payment or billing information. Above this itemized breakdown, the customers are displayed the message, Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value. Additionally, on top of the place order button it states By clicking Place Order, you agree to the sales terms and conditions. I have reviewed the Order Summary above and understand that I am not purchasing directly from the venue box office and that tickets may be above face value. All sales are final. All prices are listed in US Dollars (USD). Customers are then prompted to select the Place Order", at which time their order was processed.  
  
  Due to the nature of our business on the secondary marketplace, Tickets on Sale is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets on Sale, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing *********************** owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an all sales are final policya standard throughout the industry.    
  
  Please note that this is the first we have heard of our customer's concerns regarding their order. Regardless, it's important to mention that we have issued a full refund to our customer's original payment method as of 2/23/25; as such we consider this matter closed. 
  
  
  
  Regards,   
  Ticketsonsale.com    
  
   

• Initial Complaint

  02/19/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered tickets thinking I was selecting *********, ** vs **********, **. Within minutes of seeing my mistake, I contacted the seller for a refund. Their only suggestion was to resell the tickets. I can only do so at a loss. This is unlike any other purchase i make as a consumer.

  Business response

  03/03/2025

  Thank you for reaching out to us. At TicketsOnSale, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketsOnSale is an independent ticket market place specializing in leveraging the latest technology and security to deliver the best tickets at low prices. We are not associated with any venue, box office, or primary supplier and web prices may be above or below face value. 
  
  Once the customer selected the event they were interested in, **** *******, they navigated to the ticket listing page. The top of this page clearly notifies customers, We are a resale marketplace. ********************** prices may exceed face value. This site is not a primary ticket seller or box office. After customers select the ********************** listing they desire, they provide an in-depth description of their ticket information, event details, ticket quantity, delivery method and any other notes related to the tickets. Once they select the quantity of ticket(s) they want, they are directed to the checkout page. Here, customers are provided with an order summary that again displays the event details including the location and date, as well as the ticket location and price per ticket. The customer is then prompted to provide an email address and select a delivery method. After a delivery method is selected, the customer is able to see a complete itemized breakdown of the customers order including the price per **********************, all fees, and the total price of $238.50 is displayed in bold text on the right-hand side of the page. The customer is then able to input their payment and billing information. Please note that the itemized breakdown was fully disclosed before the customer is asked to enter any payment or billing information. Above this itemized breakdown, the customers can view the following displayed message:, Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value. Additionally, on top of the place order button it states By clicking Place Order, you agree to the sales terms and conditions. I have reviewed the Order Summary above and understand that I am not purchasing directly from the venue box office and that tickets may be above face value. All sales are final. All prices are listed in US Dollars (USD). Customers are then prompted to select the Place Order", at which time their order was processed. 
  
  Due to the nature of the secondary marketplace, we do not own any of the inventory displayed on our site. Since customers are purchasing *********************** owned and listed by individual resellers, policies are designed to be fair to both parties. As such, in compliance with the terms agreed to at the point of purchase, we are unable to offer refunds and must adhere to an all sales are final policy. We assert that through this process all order details and relevant terms, including those that apply to the customer's concern, were sufficiently displayed and agreed to when our customer placed their order. As it stands we consider this matter closed. If our customer has any additional concerns we welcome them to contact our customer service department 
  
  Regards,
  TicketsOnSale 

• Initial Complaint

  02/04/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This third party ticket seller allowed me to purchase five tickets to a concert. Now theyre telling me that purchasing that many tickets is against their policy. But they wont cancel the order. Also, in the initial order confirmation, they said my tickets will be available special delivery the day of the event. Seems fishy.

  Business response

  03/03/2025

  Thank you for reaching out to us. At TicketsOnSale, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketsOnSale is an independent ticket market place specializing in leveraging the latest technology and security to deliver the best tickets at low prices. We are not associated with any venue, box office, or primary ticket supplier.
   
  As an independent marketplace TicketsOnSale merely facilitates transactions between ticket buyers and ticket sellers; as such, we do not control details of the ticket listing including the available quantity, as well as the ticket delivery method or ticket format. Prior to receiving this claim the customer's order has been under review and we have been attempted to contact our customer numerous times to address this matter. The customer has been unavailable and has not returned our calls. Since all orders place through our site are covered by a 100% Buyer Guarantee we will continue contacting this customer to address their concern. We strongly encourage the customer to return our contacts so that this matter may be resolved. 
  
  Regards,
  TicketsOnSale 

• Initial Complaint

  02/04/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of transaction 1/3025 - I thought I as purchasing tickets from the Argyle Theatre website for a show which should've cost $190 for 2 tickets. Somehow ticketsonsale popped up and when I went I purchased it came out to $435 TOTAL and the seats are with an obstructed view. The show is Saturday 2/8/25. I immediately contacted them and they said sorry all sales are final. They were not upfront about the hidden service fee of $175 and that the tickets were for seats with an obstructed view. I filed a dispute for fraud with my credit card company.

  Business response

  03/03/2025

  Thank you for reaching out to us. At TicketsOnSale, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketsOnSale is an independent ticket market place specializing in leveraging the latest technology and security to deliver the best tickets at low prices. We are not associated with any venue, box office, or primary supplier and web prices may be above or below face value. 
  
  In this case in addition to this claim the customer has opened a dispute with their financial institution regarding their order. In the interest of customer service we have addressed this and confirmed the closure of the dispute in the customer's favor. This means our customer has been provided their desired resolution through the dispute process. As an amicable resolution has been provided we consider this matter resolved. If the customer has any questions regarding their dispute we recommend they contact their financial intuition.  
  
  Regards,
  TicketsOnSale 

• Initial Complaint

  01/29/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 1/28/25 I purchased tickets to a concert, ****** Mannequin at The Pageant on Monday, June 16, 2025. I was unaware that this was a ticket reseller. The price I was quoted per ticket was $106. After clicking through the full purchase cost was $453.53. The $110 service fee is exorbitant and the price listings deceptive. The concert is not yet on sale, I realize now. And I have no ticket or e-ticket yet. Given that I have not received the tickets I paid for, I would like a full refund immediately. Their customer, the seller, still has plenty of time to sell these tickets.

  Business response

  02/20/2025

  Thank you for reaching out to us. At Tickets On Sale, we value our customers and would like to take the time to address our customers concerns. It should be noted that Tickets On Sale is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers.   
  
  Once the customer selected the event they were interested in, Jacks Mannequin, they navigated to the ticket listing page. The top of this page clearly notifies customers, We are a resale marketplace. ********************** prices may exceed face value. This site is not a primary ticket seller or box office.. After customers select the ********************** listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. The customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, the customer is able to see a complete itemized breakdown of the customers order including the price per **********************, all fees, and the total price of $453.54 was displayed in bold text on the right-hand side of the page. The customer is then able to input their payment and billing information. Please note that the itemized breakdown was fully disclosed before the customer was asked to enter any payment or billing information. Above this itemized breakdown, the customers are displayed the message, Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value. Additionally, on top of the place order button it states By clicking Place Order, you agree to the sales terms and conditions. I have reviewed the Order Summary above and understand that I am not purchasing directly from the venue box office and that tickets may be above face value. All sales are final. All prices are listed in US Dollars (USD). Customers are then prompted to select the Place Order", at which time their order was processed.  
  
  Due to the nature of our business on the secondary marketplace, Tickets on Sale is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets on Sale, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing *********************** owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an all sales are final policya standard throughout the industry.    
  
  Prior to receiving this claim, we thoroughly discussed this matter with our customer and we maintain that our customer will receive valid *********************** for their event, aligning with our terms. As such, we consider this matter resolved. Aside from this claim, the customer also filed a financial dispute, which remains active. If the customer has further concerns regarding their dispute, we encourage them to contact their financial institution so they may be addressed.   
  
    
  
  Regards,   
  Ticketsonsale.com    

• Initial Complaint

  01/28/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased tickets to a concert in Sep 24 and when I went to use them on 24 Jan 25, the venue said the tickets had already been used. The seller must have sold them to multiple buyers. ***** is unable to assist because the transaction is over 60 days old. The merchant has not responded to my multiple requests for a refund.From: TicketsOnSale <*************************************************************************>Date: September 23, 2024 at 3:26:14PM MDT To: ******************** Subject: Your Order Summary (Order #********)**** Top (18+ Event) Grizzly ********* Fri. Jan 24, 2025 8:00 PM Section Section: General Admission Row: 1 Quantity 2 Delivery Email Delivery Notes N/A Billing Details Address ** ******* ************************************************************************ Order Total $442.37 ?

  Business response

  03/05/2025

  Thank you for reaching out to us. At TicketsOnSale, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketsOnSale is an independent ticket market place specializing in leveraging the latest technology and security to deliver the best tickets at low prices. Because customers are purchasing *********************** owned and listed by individual resellers, we must ensure that our policies are fair to both parties. As such, upon receiving this claim we opened an investigation into our customer's concern. At this time we have concluded this investigation and have provided our customer a resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.  
  
  Regards,
  TicketsOnSale 

• Initial Complaint

  01/27/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased tickets from this site not knowing they were a third party and when it came time to receive the tickets they could not help me get the tickets for ****** on Ice. I was told it went to Apple Wallet I do not have Apple Wallet and when I asked the girl on the phone that I would set it up she told me no and directed me to go to Will **** and pick up the tickets. Of course will call did not have my tickets. When I requested money back they stated that they sent me the tickets that is impossible because I do not have Apple Wallet it was all just a run around there was no supervisor available you can read the ****** reviews online they are horrible what this company does to people and scams them out of so much money. They have already been sued and had to payout $4.1 million and they need to be shut down they are liars and scammers to the public and many have become victims of their scams.

  Business response

  03/05/2025

  Thank you for reaching out to us. At TicketsOnSale, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketsOnSale is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers. As such, TicketsOnSale does not control the delivery of electronically transferred tickets. Rather, tickets are transferred to our customer directly from the original ********************** holder. In this case tickets for our customer's event were delivered to the email address associated with the order shortly after the order was confirmed on 1/7/2025. 
  
  Despite the order being properly fulfilled, and in addition to submitting this claim, the customer filed a dispute with their financial institution regarding this transaction. We have addressed this, and the dispute was ultimately ruled in the customer's favor. As such, no additional compensation may be provided for the order. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. As it currently stands, we consider this matter closed. 
  
  Regards,
  TicketsOnSale

• Initial Complaint

  12/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business is selling parking pass that you cannot use. I did not receive the parking pass right in time for the event. They insist on saying they dis but I never received one. I asked for refund since I did not receive the parking pass and they would not refund. This site is a scam.

  Business response

  01/09/2025

  Thank you for reaching out to us. At TicketsOnSale, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketsOnSale is an independent ticket market place specializing in leveraging the latest technology and security to deliver the best tickets at low prices. We are not associated with any venue, box office, or primary supplier.
  
  Due to the nature of the secondary marketplace, TicketsOnSale does not set or control the ticket delivery method or date. Rather, ticket delivery is controlled by the individual seller of the tickets and may be dependent upon the event or primary supplier. We'd like to note that all orders placed on our site are covered by a 100% Buyer Guarantee, which ensures that the tickets or parking are authentic and will arrive before the event. In this case we have reviewed our customer's order and can confirm that PDF parking passes were sent to the email address associated with the order on 12/25/2024. Furthermore, our records reflect that the passes were downloaded on the 25th, 27th, and the 28th prior to the start of the customer's event. As it stands we cannot substantiate the customer's claim and maintain that the order in question was appropriately fulfilled in accordance with all agreed upon terms of sales. As such, we consider this matter closed. 
  
  Regards,
  TicketsOnSale 

• Initial Complaint

  12/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction 12/9/24 Purchased 2 tickets to the ************* at $175 each. Prior to purchasing the tickets, there was no viewable cost for me see and accept as the service charge. Only after purchasing the tickets and sending an email for explanation was I able to see the service fee of $114.62. Had this fee been presented prior to purchasing the tickets, I would likely not have purchased them. My sole problem is that the customer is not able to see exactly what the service fee is until after the tickets are purchased. The customer is not given a choice as to whether they accept the fee and wish to pay it. I feel that this practice is deceptive to consumers and that there were laws in place against these undisclosed fees. Either way, I have accepted the tickets. I hope that this practice of undisclosed fees can be better regulated, or laws put in place to protect the consumer from being robbed like I was in the future. Subtotal (Ticket Price): $175.00ea X 2 = $350.00 These below fees were not made available for me to see or agree on until after the sale was complete and I emailed the company asking for an explanation. Delivery Fee: $7.50 Service Fee: $114.62 Sales Tax: $0.00 Order Total: $472.12

  Business response

  12/26/2024

  Thank you for reaching out to us. At TicketsOnSale, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketsOnSale is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at low prices. We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value. 

  
  Once our customer selected the event they were interested in, Osceola Magic at ******************, they navigated to the ticket listing page. The top of this page clearly notifies customers, ********************** is a resale marketplace. Ticket prices may exceed face value. This site is not a primary ticket seller or box office. After our customer selected the ********************** listing, they desired, they were directed to the checkout page where this information is further reiterated on the right-hand side of the page. "Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value." Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. 
  Our customer was prompted to provide an email address and select a delivery method. After a delivery method was selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customers order including the price per **********************, all fees, and the total price of $472.12 was displayed in bold text. This information was fully disclosed before our customers were asked to enter any payment information. Below this order summary, our customers are presented with the message stating, By clicking Place Order, you agree to the sales terms and conditions. I have reviewed the Order Summary above and understand that I am not purchasing directly from the venue box office and that tickets may be above face value. I understand that I will be charged $472.12 to my selected method of payment. All sales are final. All prices are listed in US Dollars (USD). 

  
  Due to the nature of our business as an independent ticket marketplace, TicketsOnSale is not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third-party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf. All orders are protected by ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, **** and special delivery, depending upon the specific listing. This means that we are unable to offer refunds and must adhere to an all sales are final policya standard throughout the industry.  

  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  
  TicketsOnSale.com. 

• Initial Complaint

  12/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought tickets to a concert 2 weeks before event. They were deposited by Ticketsonsale.com into the phone application. The tickets were in the app the night before. I checked. The day of the event, 12/15, we were in line 1 hour before the event started. I opened the phone app to get to the tickets for entry and they were gone. Not there. I called Ticket master and they said I need to call Ticketsonsale since it was their sale. Now we are 30 minutes from start of show. I called Ticketsonsale and was on hold up until 5 minutes before event started. I had to hang up to buy another set of tickets at event counter to get in. Ticketsonsale is not refunding my money because they say I did not call them the day of event and try and sort this out. Total CRAP!! I explained the situation and they still said no. This is as plain as day this is purposfull FRAUD!!! This company should be thoroughly investigated!!!

  Business response

  12/26/2024

  Thank you for reaching out to us. At Tickets On Sale, we value our customers and would like to take the time to address our customers concerns. It should be noted that Tickets On Sale is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers.   
  
  
  During the checkout process, customers are able to view the delivery format for their tickets. The selection the customer made was electronic transfer, where sellers transfer the tickets using the platform that the venue has issued tickets through. Customers receive an email with instructions on how to access their tickets, as well as a separate email which contains a link to claim their tickets, advising them to do so. If a customer does not see the transfer that was sent to the email address they provided at checkout, the email they received with instructions on how to access their tickets advises them to contact the customer care team immediately. Furthermore, if customers encounter any issues with accessing their tickets through their link, they are welcome to contact the care team for troubleshooting.   
  
  
  
  On 12/16/24 our customer service agents spoke with the customer, who explained that the *********************** were cancelled prior to their event which took place on 12/15/24. The records indicate that the original ticket transfer was sent to the email address on file on 12/1/24 and no issues were detected. Please note that had our customer contacted our customer service team prior to their event regarding their tickets no longer being in their account, we could have attempted to troubleshoot further to resolve the matter. However, as we do not hold any inventory of tickets, we needed to open an investigation with the seller to get more insight. At this time, we have documentation showing the tickets were claimed by our customer's email address on file. As such, we maintain the customers order was successfully fulfilled and aligns with the Buyers Guarantee. 
  
  
  
  Prior to receiving this claim, we thoroughly discussed this matter with our customer and we maintain that our customer has received valid *********************** for their event, aligning with our terms. As such, we consider this matter resolved. If our customer has further concerns regarding their tickets after their event, we encourage them to contact our customer service team.   
  
  
  Regards,   
  Ticketsonsale.com    

  Customer response

  01/02/2025

   
  Complaint: 22692884
  
  I am rejecting this response because: Their claim is absolutely false!  The tickets were transferred to the Ticket Master platform which is what they use. As a customer, you have no choice. I accepted the tickets on 12/1 and then the tickets were transferred to my account on 12/2. I checked every few days and they remained in my account. I last checked my account on the evening of 12/14, the night before the event just to make sure everything was ok, tickets were there. The day of the event, 12/15, I checked about 5 hours before the event, which was around 9am. The tickets were there in the account still. The event was at 2:30 pm on 12/15. We drove to the event and got in line as the doors were not open yet. It is now around 1 - 1:30pm. I go to the account once again on my phone, because they make it very clear you need to use the electronic ticket as entry, and the tickets were not there. They were cancelled and the tickets went back to Ticketsonsale.com. So they, and only they had the capability to cancel my tickets and take them back right before the event started. I called Ticketmaster and even though it is their platform, they made it very clear that Ticketsonsale controls these tickets. This is absolutely a scam!!!!  They are lying to you. I can even send you a receipt for the tickets I had to buy at the event, at the ticket sales booth. I was talking with some of the event employees once we got inside, and they even said they have been hearing alot of this problem later. Bottom line, Ticketsonsale is scamming peopleand the worst part about this is they refused to refund my $$$$$ because they said I should have called them. I did!!! The day of the event, which now is only about 30 minutes before the event started, and no answer at all. When I eventually got a hold of them the following day, the guy on the phone refused to forward me to a manager, and actually said to me, "Looks like you had an unlucky day" and hung up. 100% this company is a fraud!!
  
  Sincerely,
  
  ***** ******

  Business response

  01/10/2025

  Thank you for responding. As previously stated, our records indicate the original ticket transfer was sent to the email address on file on 12/1/24 and no issues were detected. Therefore, we are unable to offer our customer any compensation, as we provided valid tickets in time for their event, abiding by the agreed upon terms. It's important to note that once the customer claims the ********************** transfer, which we have documentation our customer did, the seller no longer has access to the tickets.  
  
  
  We regret our customer's experience at the event, however had we been informed of the issue prior to the event, our team would have assisted our customer in accessing their ***********************, but they contacted us the day after. In addition to this claim, our customer filed a financial dispute, which was resolved in their favor, thus they will be refunded by their financial institution. As such, we consider this matter closed.  
  
  Regards,     
  Ticketsonsale.com  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩