Complaints

This profile includes complaints for Damage Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Damage Control, Inc.

  750 S Orange Blossom Trl Ste 42 Orlando, FL 32805-3138

  
• 

  Damage Control, Inc.

  Oviedo, FL 32765-9358

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a leak in my guest bathroom ceiling. A plumber recommended this company to do water remediation. ************************* of Damage Control, Inc. (DC) arrived on 02/05/2024, noted the damage and advised me of the $1700 total to do the job. He required 50% ($850) down which I paid. His team came later and removed a section of the ceiling and installed dehumidifier and fan to dry the area. While removing the ceiling the workers knocked the soap dish and several tiles off the wall. I spoke with ********* from DC on 2/15 and told her about the damage done. She said shed speak with her boss and get back. I had to follow-up several times to see what was going on. Boss was either sick, not in the office, on vacation, and never called me. There was one time that ********* had finally called me and told me that they would send out a team to repair the damages the following week, but no one called or came over. I have not paid the $850 balance and have never received a bill for the balance. I told ********* that I wasnt going to pay unless they fixed the damage to my bathroom walls. She said that *** would call me back which he has not done. 1) if they wont fix this, then they should agree to wipe out my balance because Ill have to pay someone else to fix their damage, 2).if they do fix the damage, I will pay them the balance if the repairs are satisfactory. Ive called this office on the following days: 2/15, 2/21, 2/25, 2/26, 3/1, 3/18, 3/20, 3/28, 4/29 & 5/23. I was promised that they would fix the damages and havent done so which is the reason for my complaint.

  

  Business Response

  Date: 06/06/2024

  We plan on fixing situation. I am trying to understand how we knocked tile and a a soap dish off wall. We will contact consumer and schedule sight visit.

  Customer Answer

  Date: 06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/28/23 I paid a plumber to repair a leak. ******* contacted Damage Control who came out, told me I had damage in my walls & base boards & had to replace carpets & rebuild ****************** The closet carpet was damp, minimal water on bathroom floor. He said the damage was unseen. I told him I couldn't afford rebuilding. He instructed me to file a home insurance claim. I was very skeptical. He kept telling me he knows what he is doing & it's urgent this get repaired right away. I was freaking out so I signed the agreements & filed the claim. The insurance adjuster called & informed me of a $5,000 deductible. I told **** to stop setting up his equipment. I couldn't afford it. He assured me of no out of pocket costs when he submits the claim to the insurance company. It implied insurance fraud. I told him to take his equipment. He argued with me & would not remove it. I was so stressed, my chest started to hurt. I wanted him to leave & told him finish & go. I contacted my family who told me I was swindled by Damage Control & grossly overcharged by plumber. Since ******** contacted Damage Control directly, that suggests coercion. Immediately I called **** & told him I did not want his ************** all unplugged & ready to pick up. He picked it up on 7/31/23. I received an invoice for $925.88 for the time his equipment was at my home since I cancelled the claim. I told the company they violated several of my ********** was not paying the invoice. They threatened me with litigation, interest, court costs, attorney's fees, collections, & a lien on my home. I explained everything to them. They said I signed the contracts & the work already began when **** set up the equipment. So, I couldn't cancel. I have since paid $100. They contacted me & told me that is not acceptable. I am not on a payment plan & unless I pay it in full, they will add interest. I am a 67 year old veteran and a widow. I would hope you can stop this company from doing this to others.

  

  Business Response

  Date: 03/18/2024

  First and foremost we have never committed insurance fraud. We submitted the invoice to carrier and we get payment from insurance.  Secondly saying she was swindled is libelous at best. We are not in the business of strong arming people as is suggested. Suggesting she was afraid of **** is ******** for **** is a senior citizen himself. ***************** has filed complaints with Attorney Generals Office,the FTC, ******* **** of ******************** Sevices, ******* Insurance Fraud,******* ******** of ELDERS AFFAIRS,BBB, and left bad reviews on ******* **** AND CHANBER OF COMMERCE. i will see you in Court

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21446489
  
  I am rejecting this response because:  I feel this company is unreasonable and unwilling to resolve this issue with mutually agreeable options.  The person who wrote the response was not present when **** was in my home and did not, therefore, observe what really happened.  When I brought this to their attention, she blatantly denied my claim and implied I was lying.  This is very disrespectful and unwarranted.  ****'s status as a senior citizen as nothing to do with his character and how he made me feel.  I never wanted his equipment to be left but he argued that it needed to be there.  I cancelled all agreements within 2 hours after he left and asked him to pick up his equipment that I had already unplugged and prepared for pick up.  He waited 3 days to pick it up.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/02/2024

  I have already stated my position. We will settle this in court. Customer has already filed numerous complaints with numerous agency's and never allowed us an opportunity to respond to her concerns. I will not be strong armed into settling this. I will see you in court.

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21446489
  
  I am rejecting this response because: Their statement is false.  I have tried to resolve this issue and make them understand how they wronged me.  Because I am tired of dealing with them, I decided to pay their bill.  Unfortunately, I live on a budget and can not pay the entire $925.88 all at once.  I sent them a check for $100 labeled "Payment #1" on 3/1/24.  They emailed me when they received it and told me that was not acceptable and wanted to know when the rest would be paid.  I told her I have no choice but to make payments.  With that answer, she cashed my check and told me she was taking me to court and adding interest on the unpaid balance of $825.88.  There is no reasoning with this company.  They feel they are not wrong in anything they have done.  I still feel bullied even though I am paying their bill as best as I can even when I don't feel I should have been charged.  They are only about the money.  They want their money so bad but is not willing to let me make payments?  They were very nice until I cancelled the insurance claim they told me to file.  I need to know when I will be served with papers to go to court so I can stop making payments.  Otherwise, I will continue to make the $100 a month payment until paid.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/03/2024

  $100 WAS NOT AGREED UPON. HER CONTINUEING  TO DISPARAGE MY COMPANY IS UNACCEPTABLE.

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 21, 2023 I schedule a plumber appointment with ***************** services regarding a leaking at the garage ceiling . After detecting the leaking origin plumber informed me that in order to proceed with any repair the affected area need it to be dry so he contacted Damage Control 911. A representative from Damage Control arrived around 5:15pm and around 5:30PM he proceed to installed several machines to dry the garage ceiling. He said that those machines need it to be ON all the time to dry the ceiling. Due to the high power of the machines the electricity at the garage was shutting down consecutive times. I contact Damage Control representative who installed the machines explaining him that the electricity was shutting down due to the hight power they had. And many connected at the same time.After 3 days the machines were removed from my house . My insurance paid directly to Damage Control . But I been receiving letters when the insurance has already paid them. I had send two emails to Damage Control owner explaining the situation but they insist I have to pay when the insurance has already paid them .Thank you

  

  Business Response

  Date: 02/20/2024

  We billed ***************** $2058.15 for work received. We we're paid $1430.88. A difference of $627.27. We asked ****************** to submit $300.00 and we would write off remaining $327.27. We have not received a dime, yet she decides to write BBB when we have not harrassed her  at all. I guess she believes she doesn't have to pay for services rendered. We all have submitted medical bills and not every ***** is covered by insurance. We will consider this matter closed. We will eat the remaining $627.27

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a recap of events to additional invoice and paperwork. I had discussed bills with******** at ********* Now accounts receivable. She was going to discuss concerns with John R Manager who I was going to follow up with me but never did. ******* was very helpful and was going to make an adjustment on the time for one of the items on the invoice we discussed. Her email is ********************************************

  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/11/14) */ The invoice was for $2,260.31 for the EMS. We have not received payment for the services and are still in negotiations with the Insurance company for payment. Consumer Response /* (3000, 7, 2022/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) If I understand this correctly. They are in atill in negotiations with the Insurance company for payment. Are they willing to revise the invoice at all? Any update on Asbestos charges from Central Florida Testing? Business Response /* (4000, 9, 2022/11/18) */ We use xactimate pricing which is the standard pricing and the same system used by the insurance company the bill is still in negotiations with the insurance company for payment and we will accept the payment agreed to with the insurance company. The homeowner is wanting a discounted bill but not saying why we should discount his bill what is he stating wasn't done? Consumer Response /* (4200, 11, 2022/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Some of the issues were explained in the original complaint. #6 As indicated $95.00 for plastic gloves? You can buy a box of 100 gloves for approximately $14 to $25 depending on amount and the quality of the gloves. They did use plastic gloves, however not $95 worth. Maybe $5.00 #10 ************************ was going to make an adjustment based on our converstaion regarding time of item #10 to 1.5 hours. Never received this billing adjustment. # 8 & 9. I dont know the exact time but was billed 4 hours each day 4 hours. I dont think they were here for 4 hours each day. I Would like Damage Control to provide additional documentation records breakdown of recorded time per invoiced charges in addition actual travel time? If they cannot provide documantion, would like adjustment to be made 2 hours for #8 which would be $125.00 and 1.5 hours for #9 $93.75. #11 What exactly is monitoring & review $269.00 I would like to see actual breakdown of how theses charges and how they are determined? Damage Control wants all the documentation from customers I would like to see actual backup paperwork for theses additional charges. I would think the company would have backup paperwork for times charged etc. Business Response /* (4000, 14, 2022/11/29) */ In an effort to come to a conclusion we have revised our invoices, and they were submitted to Mr. **** on 11/23/22 which he just acknowledged today but will not discuss without everything being submitted through the BBB the new invoice amounts are EMS - $1330.76 and Asbestos testing - $650.00. This is our final offer to settle this complaint and payment is requested. Consumer Response /* (4200, 18, 2022/12/02) */ See attachment

• Initial Complaint

  Date:06/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company billed us an invoice for 56 labor hours, after reviewing our security and camera footage, they were here only 2 days. We are requesting a billing adjustment the office keeps ignoring us.

  

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 5, 2022/06/17) */ Contact Name and Title: Jim A***** - VP Contact Phone: 407-448-0048 Contact Email: [email protected] Spoke to customer and we came to an agreed resolution, we are sorry for any inconvenience. Sincerely, Jim A***** Damage Control Consumer Response /* (2000, 7, 2022/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)