ComplaintsforCDS Contractors, Inc.

• Initial Complaint

  12/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted CDS Construction, Narcoossee Road, Orlando, Fl thru my insurance company, Citizen's Property Insurance, to repair an extensive water leak in our master bathroom. The claim was reported on 11/6/20 and has not been repaired, completed according to specifications. We, the Insurance Adjuster. Marilou Stones, Mr. Steve ******, Owner, and George, a right hand man of Mr. ******, on October 8, 2021, at which time Mr. ****** gave "his word" that all repairs and mistakes would be corrected by October 22, 2021; in addition he would supervise all details to ensure our satisfaction. Mr. ****** failed to stabs by his "word" corrections still have not been made according to specifications. There is so much that has gone wrong with the "leak repair", shoddy workmanship and failure to follow thru with stated "word"! I would like the name of a Construction Law attorney to help me resolve this issue. CDS Construction us asking for an additional $12K+ for work that is not done correctly, estimates that are wrong; and the Only Estimate I personally approved was the first one sent. They have received two bank checks totaling $12,000, which is what their Estimate, I approved and signed, stated was to be our "Out of Pocket" expense. The original claim was filed 11/6/2020. I was h as harassed by Cory ********* the Project Manager, now Estimator, on numerous occasions as to when the construction could start. Finally in May, 2021 the project began, numerous Project Managers, numerous complaints to the Project Managers, as well with Mr. ******. and still no resolution. I am at my end of trying to get a project done, done correctly. My Insurance Adjuster has tried to get resolution as well. All to no avail. All I want is to part ways, amicably at this point. Both my husband and I are Senior Citizen's, my husband is disabled and I work just to make ends meet. Please refer me to a Construction. Law Attorney that will bring this matter to a close. If all things had been done correctly, as requested, this would be a whole different matter. Orders were wrong, told on June 24. 2021 I wanted frosted shower doors and frosted wall in the bathrooms, as well.ad barnwood fixtures on the shower doors. Marilou Stones, Stones Design LLC, was told on June 24, 2021 it was too late. On November 8, 2021 clear doors were delivered, not what was requested, over 4 months later. I am at my wit's end. I seriously need help. I look forward to your response. I do not feel I owe CDS Construction another penny all due to failure to perform and produce. Even the toilet in the Master Bathroom, seated in the first week of July is not completed. Please help this tired, worn down Senior Citizen. Thank you, Pamela and Stanley ******* *** ******** ****** *** ****** Fl. XXXXXX XXX XXX XXXX Sent from Pamela ******* (*************@gmail.com)

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2021/12/27) */ Contact Name and Title: George *********, Manager Contact Phone: XXXXXXXXXX Contact Email: [email protected] Mrs. ******* originally filed her insurance claim on November 6, 2020. Corey Osborne, our insurance estimator, worked with Mrs. ******* from November 6, 2020, to provide a total scope of work which included the insurance company estimate as well as additional out-of-pocket expenses requested by Mrs. *******. Although the original total for out-of-pocket expenses was $13,212.37, the amount was subsequently increased to $20,614.73. Mr. ******* spent many hours working with Mrs. ******* both in person, on the phone and via text to optimize the scope of work which Mrs. ******* approved. CDS Contractors finally got the go ahead to start on this project on December 22, 2020. We were ready to start, however Mrs. ******* was not. On May 11, 2021, Mrs. ******* provided us with a check for $7,000 which was when CDS officially started the project. Steve ******, the owner of CDS Contractors, did meet with Mrs. ******* on October 4, 2021, and promised that the work would be completed to her satisfaction. Steve assigned employees who would make the necessary corrections. Unfortunately, we did not have the correct project manager in place to deal with Mrs. ******* from the start of the project. At this time all work has been completed, in addition to items not in the scope of work and not charged for. Although Mrs. ******* requested the frosted shower glass for the bathrooms, we never had an approved change order for frosted shower glass doors and therefore installed clear shower doors. The clear shower glass panels were installed on November 9, 2021. In addition, Mrs. ******* made several demands throughout the project which we worked on as best we could without charging her any additional money. We installed ten (10) pullout shelves in the bathroom vanities which were not included in her out-of-pocket expenses. On a separate note, Mrs. ******* even approached Steve and asked if he would reduce the invoice as she had run out of money. Mrs. ******* has paid us a total of $12,000, however she still owes us $9,614.73 for the balance of her out-of-pocket expenses. On November 16, 2021, we sent Mrs. ******* an email reducing her amount owed to $8,000. This reduction was offered in lieu of the issue she is claiming with the frosted shower glass doors. Unfortunately, we have not had a response from Mrs. ******* regarding final payment. With that in mind, we will be forced to place a lien on her home for the out-of-pocket amount that is owed to us by Mrs. *******. Please do not hesitate to contact us with any questions or should you require additional information.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩