We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Builders

Century Homes LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a new build and moved in June of 2023. The day we moved in, we put in a warranty claim about the front and garage door not closing/sealing properly. It is now January **** and they are STILL not correct. A variety of workers have been to our house at least 5 times. They "fix" it but make it worse in the process. Everyone agrees it isn't correct but cannot figure out how to fix it and passes it on to the next person. The doors don't shut properly, they pop open, and light can be seen through (even after adjusting the weather stripping). They entirely replaced the 2 doors because they were the wrong size, and it still isn't correct. Holding a level lengthwise to the wall on each side of the door shows that the walls are not straight. One side sticks out half an inch and the other sticks out an inch. Additionally, upstairs floors creak, squeak, and pop. The contractor they sent out basically said there was nothing to be done and floors will creak. Unacceptable in a less than a year old home.Our master bathroom floor was uneven. The contractor swore it wasn't his subfloor, just the luan being warped. The shower was removed and it was in fact the subfloor. The issue is, they didn't fix the entire thing and the patches they made caused more issues. And again, it took 3+ months for that to even be "fixed" to what it is. It's been 2 months since and our trim still hasn't been replaced that they removed. Additionally, they cracked our bathroom sink and have yet to fix it. Our downstairs bathroom shower had a crack the day we moved in. We submitted a claim. It took 3 months for them to send someone out to fix it, even with us following up multiple times. In the meantime, we were told we couldn't use that shower/bathtub. Our floor is uneven in the kitchen and dining room. It's sloped and has humps. It took months for them to send someone out and verify it is out of code and needs to be corrected. Still waiting for it to be fixed.

    Customer Answer

    Date: 01/05/2024

    I reached out with no response but I tried to get this changed. I clicked on the wrong company and didn't realize it until after submitting my claim. I do not have an issue with this company.

    Business Response

    Date: 01/08/2024

    Good afternoon,

    I spoke with Ms. ******* and based on my conversation Ms. ******* realized we are NOT the builder she intended to file a complaint about.

    The correct builder is Century Complete.

    Should you have any questions please don't hesitate to contact me.

    Thank you,

    ***********************

    ************

    Customer Answer

    Date: 01/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/23/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a small leak in my roof and they are telling me it's out of warranty and suggested that I go find my own roofer for repair. The house is only four years old.

    Customer Answer

    Date: 11/30/2022

    Here is the response from Dream Finders who purchased Craft Homes/Century Homes.

    Hello Arik and Good Afternoon-


    Unfortunately the roof is out of warranty. I am still trying to find out the original roofer for you. However, you can also use any other qualified roofer to inspect your roof leak if you prefer do move in that direction. If you have any other questions, please do not hesitate to reach out.



    Happy holidays to you and your family!


    Thank you.



    Regards,





    Dream Finders Homes

    *****************************

    Customer Service Representative

    ************************************ Homes

    a: ********************************************** 32827

    o: ************

    e: ********************************************************************

    w: www.dreamfindershomes.com

    Business Response

    Date: 01/05/2023

    Good afternoon,

    we met with ********************* to review his concern. We stand by and honor our warranty. Unfortunately this issue fell outside of the warranty period.
    Thank you,
    ***********************

    Customer Answer

    Date: 01/06/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    The roof is only 4 years old, how does it fall out of their warranty period?

    Business Response

    Date: 01/09/2023

    Good afternoon,
    The warranty period is for a year.
    Thank you,
    ***********************

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** Property Management handles building *** living miami, located at ****************** Miami, FL 33126, which is owned by Century Home Builders... I completed tenant contract on 07/25/2022 and left unit 227 in perfect conditions. Aside from the fact that i have no received, as of today 09/12/2022, my refund, I was also told that they deducted big portion of my down payment due to painting and cleaning. I am 48 years old men responsible and decent. They are a complete fraud. I cant tell how much money they are keeping since i have not received my refund. I feel hopeless and disappointed. I want my full down payment.

Century Homes LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.