ComplaintsforVybe Interior
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Complaint Details
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Initial Complaint
03/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a paining from Vybe Interior on March 9th and selected 7-10 business day shipping. It is now March 26th and I haven't even gotten a tracking number which means the art work hasn't even been shipped and it's been over 10 days. When I contact I finally got in contact with the representative to gain clarity on when my item will be shipped I wasn't given an exact date I keep being told it will ship "soon". Very disappointed and at this point I should have the painting and a refund. Do not purchase from here! You're better off shopping elsewhere if you want good art and reliable service. This was very expensive and not worth it considering the hassle to get it.Business response
04/22/2022
Business Response /* (1000, 5, 2022/03/31) */ Hi******** Thank you so much for bringing this to our atttension. We're so sorry to hear about the delay with shipping. This is definitely not the kind of experience we wanted you to have with Vybeinterior. We understand that the expectation set for shipping was at least 7 days, however, it went beyond the normal delivery timeframe and we apologize for that. Upon checking, I see that your order is currently in transit. Here's your tracking link: ************************************************************************************* I've also issued a partial refund for tthe delay. I know htat this is not enough but please acceptt our apologies. Thank you for giving us a chance to make this right for you. Please do not hesit=tate to reach out to us if you need further assistance. Again, Thank you! Best, TrayInitial Complaint
02/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a pair of prints about two weeks ago and only received one of the two. I have emailed the company daily since 1/30. I heard back on 1/30 saying they'd get back to me and they haven't yet. There is no number to reach them and I need supportBusiness response
03/22/2022
Business Response /* (1000, 5, 2022/02/05) */ Hi******, Thank you for bringing this to our attention. Seeing our customers happy is truly the reason we went into this business! We want to get better and make our customers happy so specific feedback is welcome and appreciated. Upon checking, the ttracking details show that your second canvas has also been delivered. Here's your tracking link: ************************************************************************************* We have reached out to you on a separate email to confirm receipt. We're sorry that this has to go through BBB to have your issue resolved. We would gladly help you on this issue until it gets resolved. Please do not hesitate to reach out to us at [email protected] if you need further assistance. Thank you, Tray Consumer Response /* (3000, 7, 2022/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have sent countless emails since receiving this information to inform them that I only received one of the two prints. I sent them pictures of the box it came in and the weight of the package. The first email they sent saying it was in the queue and they then sent the email saying it was already received; this is conflicting information. I have asked that they respond to my email or call me (my preferred way to solve an issue) but have not heard back at all. They don't provide a phone number to get in touch but their email responses are lacking. I just want to speak with someone to get this resolved because I spent a lot of money on these and would like a resolution. Business Response /* (4000, 11, 2022/02/24) */ Hi******, We're so sorry for the mix-up. It appears that there was an issue with shipping causing the canvas not to get delivered ttoyour address. We were told that it got damaged while in transit. We have created a replacement order for you and we will expedite shipping. You should gett an updatet on the tracking details within the next 48 hours. Thank you for giving us a chance to make this right.Initial Complaint
01/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
The painting I purchased for my daughter gave off a toxic smell (sort of like turpentine). It took us a while to realize that the source of the smell was the painting but we were getting headaches. The smell would be stronger some days than others. I contacted Vybe Interiors. They had me return the painting. They never reimbursed me. Now they have my painting and my money. While they state they use water based products on their canvases, it may be that the smell is from the wood. I am not a scientist, but I do know that it made us sick and it gave us headaches, We moved the painting from the living room into the bathroom and closed the door. Suddenly the bathroom had the overwhelming smell. As soon as the painting was returned, we never smelled the smell again. I would like a refund immediately. I returned the painting ***** on December 27th. Attached is the receipt from the ***** return, as well as the email thread between myself and VYBE INTERIORS related to the problem and the return. Also attached is the original order. I would like to be reimbursed $277.83 back to my original form of payment,****************** Thank you.Business response
02/23/2022
Business Response /* (1000, 8, 2022/02/05) */ Hi *********, Thank you for bringing this to our attention. Seeing our customers happy is truly the reason we went into this business! We want to get better and make our customers happy so specific feedback is welcome and appreciated. As previously mentioned in our email correspondence, the chargeback you have submitted through your bank is preventing us from issuing a full refund. We have submitted all information to your bank and since they have withdrawn the payment for this purchase, we will need to wait for your bank's decision before we can proceed with the next steps. YYou can either reach out to your bank to cancel the chargeback or just wait for their decision. We're sorry that this has to go through BBB to have your issue resolved. We would gladly help you on this issue until it gets resolved. Please do not hesitate to reach out to us at [email protected] if you need further assistance. Thank you, Tray Consumer Response /* (2000, 10, 2022/02/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) After speaking with my credit card company, it is not true that I need to withdraw my dispute in order for VYBE Interiors to refund the original method of payment, or that the chargeback is preventing them from issuing a full refund. They simply need to refund the credit card. I am not sure why they think they cannot do this. Once I withdraw the complaint I cease to have any protection. In any case, I will pursue this with my credit card company rather than the BBB at this point. Thank you, BBB for your assistance in this matter.Initial Complaint
12/01/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order and the order was duplicated. One order was one charge the other was another charge. I immediately requested to cancel the order. A customer service agent named Chris reached out to me to clarify my cancel request. Before I got a chance to get back to him my credit card was charged and the items were shipped. I don't need two of the same items.Business response
12/22/2021
Business Response /* (1000, 5, 2021/12/03) */ Hi Todd, I hope you're doing well. We're sorry to hear you had to submit a complaint for your concern to be addressed. We're here to help you. Upin chekcing, both orders were not yet shipped, although a label was created, these orders can still be cancelled. Please respond to the email we have sent you and let us know how you wish to proceed wherther or not you'd like one of the orders shipped. We hope to hear from you soon. Best regards, Tray
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Customer Complaints Summary
16 total complaints in the last 3 years.
0 complaints closed in the last 12 months.