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Business Profile

Hotels

Red Roof PLUS+ Orlando-Convention Center/ Int'l Dr

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Mary K

    Date: 01/16/2024

    I am shocked that this hotel has never been reviewed here. Absolutely unacceptable hotel. Roaches were in my room - I saw at least 10. The amount of rust on doors, dust on lamp shades, and dirt in the bathroom (floor not swept or cleaned, I had to clean the tub before I could shower) The air conditioner had no filter. Other reviews on ****** have stated similar or same issues. Unfortunately, I booked before I saw reviews, come to find out I was not the only one with this experience. This hotel needs to be shut down, completely repaired, and exterminated. My room clearly had previous water damage, I saw the repair that was attempted, however the ones who repaired were careless and left gaps in the walls for roaches to fester. I have never in my life experienced a hotel this disturbing.

  • James N

    Date: 12/26/2023

    Hello, I'm a pastor and normally wouldn't even bother leaving a review. But I think this needs the attention of the corporate heads because this kind of thing should not happen to paying customers. We come to our room (229 -11 day reserved) and you can clearly see that some kind of construction has taken place. There's drywall dust everywhere and even some mold in places. We call the front desk to let her know and she hangs up on us. We go to the front desk and there's another customer complaining that the 2 rooms they reserved were dirty and yhe clerk gets her another room. The clerk comes back and hears our concern and she tries to give us one of the rooms the last customer complained about. We were in line and heard the conversation. So she takes us to another room (115 -king size) and it's cleaner than the last but not even close to what we saw in the photos (false advertising) and while in here I saw 2 roaches. I believe Red Roof is better than this and I hope this reaches who it needs to reach (corporate). So we ask to just stay the night and cut the reservation short and get a refund of the balance. The clerk states it will take up to 7 business days to complete. So now we're stuck in this room. I hope this can be fixed. This just isn't right. And here are the photos to give you a visual. I've also noticed that the previous complaints which span months are pretty much the same and the response is always.....We're sorry and we'll look into this. Obviously they don't care!!! The Better Business Bureau needs to hear about this!!! Pastor James! Trip type: Vacation · Couple Rooms:1.0 Service1.0 :Location : 1.0 Rooms:Terrible! I have photos as well to show the proof but I don't see a place to upload them!

Red Roof PLUS+ Orlando-Convention Center/ Int'l Dr is NOT a BBB Accredited Business.

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