Business ProfileforYourInsuranceSpot.com

I put $494 down towards my auto insurance around March and was given a certain amount of time to make my initial payment. Within that timeframe I called the agency to make the payment and add a second vehicle to my policy. I spoke with an agent and she let me know that she was unable to accept my payment because I have a payment on hold. OK, so I texted her the *** number for the other vehicle and my contact information and she sent me my declaration page and ID cards via email. This was April 5th. I called the agency a second time later in April to attempt to make a payment again and was given the same information by the agency that I have a payment on hold. So the start of May, I decided to call the actual insurance company and they told me I was canceled due to nonpayment. They had already refunded me for the down payment I put on the second vehicle ($241) . But they will not refund my initial down payment. I dont think its fair that I was canceled when I attempted to pay twice. I was never notified that I was being canceled or refunded despite me speaking to the agency twice in the timeframe and providing my contact information. Both companies refuse to refund me and bank didnt approved my dispute.