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Business Profile

Jewelry Stores

Glamira.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Glamira.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date purchased 9/18/2024 Purchase type 14K white gold ring Purchase price : $568.00 Glamira has been deceptive and misleading about the status of my order. Their chatbot says it was delivered on Ocotber 2nd. Glamira did not provide a tracking number. Fortunately I have *** my choice. They confirmed the package has NOT been **************** still has the package containing the ring in their possession. *** Tracking Number 1ZE8K972D940349377. At this point I feel like Glamira is commiting fraud.

    • Initial Complaint

      Date:09/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The order was late. I was no longer going to be at the location so I reached out to change the delivery address. I was told they would try. They never did. They told me to try. I reached out to *** by phone and their website. I sent Glamira proof twice that only they, the shipper, could make changes. We went around and around in circles with no real help being offered. I had to send someone to the old address and have them reship the package to me at my current address. I think it is only fair they refund me the amount I had to pay for the trouble they caused. If the order was on time or they changed the address before it shipped, or changed the address during shipment this would have never happened. they had three chances to make it right and instead they spent a lot of time writing useless emails.

      Business Response

      Date: 09/07/2024

      Dear Better Business Bureau,

      Thank you for reaching out regarding Ms. ********** concerns. We would like to clarify that our delivery dates are provided as estimates, not guarantees. As each of our products is carefully handcrafted, production times may vary depending on the specific characteristics of the item, which can occasionally affect the delivery timeframe.

      Upon reviewing our records, we can confirm that the order was delivered to the correct address without any errors on our part. As such, we are unable to issue a refund for any additional costs incurred. It is important to note that no specific delivery dates are guaranteed when orders are placed through our website.

      Should you require any further information, please feel free to reach out.

      Best regards,
      GLAMIRA

       

       

    • Initial Complaint

      Date:09/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for an earring with Glamira on August 15th. The men's "Mosto" earring, made of white gold and a sapphire stone, cost me $383.00 which was charged to my **** card. I received an email on August 24th saying that the item was ready to ship. But it still hasn't shipped and I've received no tracking number. I have sent many inquiries and have only been told to be patient, with no explanation of the delay. After each inquiry I received an email the following day stating, "Our Support *** has indicated that your ticket has been Resolved." I reply that it has not been resolved, but no one will tell me what's going on. They do not take phone calls: you are put on hold for about half an hour and then the call is disconnected. This has been very aggravating and at this point I would just like to receive a full refund of my payment.

      Business Response

      Date: 09/07/2024

      Dear Better Business Bureau

      Thank you for contacting us regarding the situation with Mr. *******,  we would like to clarify that our delivery dates are estimated and not guaranteed. This is because each product is handcrafted with care, and production times may occasionally fluctuate. While we strive to meet the estimated delivery timeframe, unforeseen factors can sometimes lead to changes.

      Checking our records our customer was already informed that the product it will be shipped soon, we are a worldwide company and we have several procedures to complete for all orders, we kindly ask him to contact our customer support who will be glad to provide more details.

      Best Regards

      GLAMIRA

       

      Customer Answer

      Date: 09/11/2024

      Two days ago, I was informed by Glamira that my purchase was shipped. They gave a phony tracking number that got this response from UPS:



      Currently, we are not able to provide the tracking details. We cant locate shipments if we havent received information from the shipper yet, or if the package information is older than 120 days.

      Customer Answer

      Date: 09/11/2024

       
      Complaint: 22250265

      I am rejecting this response because:

       

      Two days ago, I was informed by Glamira that my purchase was shipped. They gave a phony tracking number that got this response from UPS:



      Currently, we are not able to provide the tracking details. We cant locate shipments if we havent received information from the shipper yet, or if the package information is older than 120 days.

       


      Sincerely,

      ******* *******

      Business Response

      Date: 09/25/2024

      Dear Better Business Bureau

      Thank you for contacting us regardig the case of Mr. ******* *******, we want to inform that GLAMIRA works with estimated delivery dates and the tracking information is shared automatically through our system once the package is given to *** but will see movements until they have scanned the order, also we want to confirm that today Mr. ******* was informed about the estimated date of this order accoding to the *** information.

      In case you have other questions please do not hesitate to contact us again.

       

      Best Regards

      GLAMIRA

    • Initial Complaint

      Date:09/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Aug 20, 2024 with estimated delivery date of 09/03/24 via **** The status of the order now shows as Tracking and Shipped in the GLAMIRA system, but I have not received anything from them since I first ordered the item. The item has not been delivered to me or anyone nearby. There is no Tracking number or any information to follow up on. Both email and phone inquiries to GLAMIRA have been met with no response, and the AI assistant on their website could not provide any information as tot he status of the order. As of now, I have spent $3,822.96, and there is no follow up for my order.

      Business Response

      Date: 09/05/2024

      Dear Better Business Bureau,

      Thank you for bringing ********************************* case to our attention. We would like to clarify that our delivery dates are estimates, not guarantees, as all of our products are handcrafted, and the production timeline may occasionally change. At present, the order has been completed and shipped. The tracking information will be sent via email today, allowing ************ to monitor the shipment until it arrives.

      Regarding the phone inquiries, we acknowledge that ************ had difficulty reaching us. Currently, we are managing a high volume of inquiries, but we are always committed to addressing each one as promptly as possible.

      Should you have any further questions, please dont hesitate to let us know.

      Best regards,
      Customer Satisfaction Team
      GLAMIRA

      Customer Answer

      Date: 09/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They claimed as a jewelry company they were out of a particular stone I needed in a custom ring I had made to plan for an engagement. They said it would take up to 15 days to get them in stock. I gave them about 7 days before I couldnt wait any longer my engagement plans were coming very soon and I was already past my estimated shipping date for the order. Ive tried every possible way to try to cancel this order but this company provides phone numbers that doesnt work and every single way to get in touch for any kind of service is ALL A.I. *** sent numerous emails only to get a literal 2 second immediate reply saying its not able to do my request and even the live chat will not let me talk to a representative no matter what angle I use. I even stated Im disabled and need actual human assistance just for it to claim that request isnt possible. So now Im sitting here potentially seeming legal advice because glamira is an impenetrable fortress of A.I to contact anyone from the company. Their claim was I cant cancel the order when production has started but that is an absolute lie because they dont even have the stones for production! Ive checked the status already. I should have the right to cancel any order I place on anything before its sent out to be shipped. All I want to do is simply cancel the order that hasnt even been started yet and get my money back so I can get another ring and get engaged at my planned timeframe.

      Business Response

      Date: 05/27/2024

      Dear Better Business Bureu

      Thank you for contacting us regarding this case. We want to inform that the cancelation and refund of the order was completed already on May 15, the money should reach the customer within 5-7 business days; we want to apologize for the delay during the process.

      In case you have other questions, please let us know.

       

      Best Regards

       

      GLAMIRA

      Business Response

      Date: 06/08/2024

      Dear Better Business Bureau

      Thank you for contacting us regarding this case, we want to confirm that the order was canceled and refuned on May 15/2024 at the moment we do not have an active order, can you please advise the customer to check the refund with his payment provider.

       

      Best Regards

       

      GLAMIRA

    • Initial Complaint

      Date:04/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two items and the expected delivery date was 5th April 2024 I had ordered them for someone who was visiting us until the 20th April but glamira did not keep up to its commitments and delivered the items after the 23rd April. So in the first place I do not need them anymore.Also the quality of the jewelleries are of substandard quality and I am not happy with the quality at all. Thirdly; they offer free 60 day returns - which is very misleading. In one of their policy screenshot they have clearly mentioned that they will arrange courier to pick up and that could be an option.When I reached out to them I was appalled by their lack of professionalism A) they do not answer their calls and has an automated voice to lead you back to emails B) they have a website that gives you an impression that they are locally present but to my surprise there is no ****** of their location anywhere except that they send you a return label based in ******** - this to me is very Misleading and deliberately duping the customer.If I had known that they have no local presence, they are unreachable on their number and they will haggle about arranging courier pick up I would NOT HAVE made these purchases.Also, when you chat on their website they insist on the order number and then totally ignore and abruptly ignore chats.They took ages to respond to my emails and then they keep copy+pasting the same reply. Despite sending them screen shot of their commitment and reasons behind the legitimate return they keep asking us to arrange the courier. Giving me lame excuses saying the courier is not willing to pick up the return etc..I need the return to be arranged by ******* and refund the full amount period!

      Business Response

      Date: 04/30/2024

      Dear Better Business Bureau,

      Thank you for contacting us regarding this matter. Upon review of our records, we were unable to locate any order placed through our US website using the name and email address provided. Without the correct information, it is challenging for us to verify the details or proceed further.

      For your information, GLAMIRA is a global company with sales in over 75 countries and maintains 8 international offices. Each of our regional websites operates under specific procedures aligned with local requirements, including our 60-day return policy. In the *************, customers who wish to initiate a return must submit a request via our website. Upon approval, they receive a confirmation email with instructions on how to return the product. It is the customers responsibility to send the item back to us using their preferred courier, as our US website does not provide shipping labels for returns.

      *********************************************


      We also apologize if the customer experienced difficulty reaching us by phone. We strive to provide responsive and effective customer service and regret any inconvenience this may have caused.

      We encourage the customer to follow the detailed instructions available on our website for returning products within the 60-day window. Once the correct information is provided, we are more than willing to assist further with this case.

      Best Regards,

      GLAMIRA

    • Initial Complaint

      Date:03/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 3rd 2024, I purchased an engagement ring with a promised arrival date of March 15th 2024. It is now March 28th and I have not received my ring and Glamira is not able to provide a new ETA or refund since its in production

      Business Response

      Date: 03/29/2024

      Dear Better Business Bureau,

      Thank you for your message regarding ******************************* concerns. At GLAMIRA, we pride ourselves on crafting each product from scratch, tailored to our customers' preferences. This personalized approach means our delivery dates are estimated rather than guaranteed, as the production timeline can vary based on the complexity of each piece.

      We understand ******************** reluctance to continue waiting and acknowledge his request for cancellation, communicated through both our customer service email and this discussion. We wish to assure you that we are taking immediate action. Our team will respond directly to ******************** most recent email to confirm the cancellation in order to resolve this matter to his satisfaction.

      We regret any inconvenience this situation may have caused and are committed to ensuring a smooth resolution.

      Best regards,

      GLAMIRA

      Customer Answer

      Date: 04/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/07/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a bridal set from this website as i have planned and rented an airbnb so i can propose to my girlfriend. The ring set looks beautiful on the website. So I ordered and even took off from work the day it was supposed to come, just to make sure i can be here to sign for it. It was delivered to me and i was extremely excited, so i decided to open the packaging as soon as i went back into my house. So the first thing i see is the wedding band. i thought this looks nice, now for the engagement ring. I opened the case where it should be and there was nothing inside!!! I Have called the company countless times and not one single answer. it just has me in waiting until it hangs up on its own after about an hour. I have emailed and gotten nothing in return. I am freaking out. I am supposed to be proposing next week. Im thinking this is some sort of scam website or something because this is ridiculous. I need HELP. This all started yesterday, and still no ones gotten back to me from my email.

      Business Response

      Date: 03/08/2024

      Dear Better Business Bureau,

      We appreciate you reaching out on behalf of ******************** regarding his order #********** placed on February 24, 2024, for a Bridal Set Crinkly. At GLAMIRA, we take great pride in crafting bespoke jewelry that caters to the unique preferences and tastes of our customers. This meticulous process is supported by a dedicated team of skilled artisans, gemologists, and designers, ensuring that each piece of jewelry we produce stands distinct from mass-produced items.

      We acknowledge that the ************** of our creations, coupled with the dedication to quality and craftsmanship, can sometimes extend the production timeline, especially for items with intricate specifications like the bridal set chosen by **************. We understand that this has caused some concern, compounded by communication delays due to time zone differences and our customer service team's inability to provide timely updates regarding the split shipment of his order.

      Furthermore, we extend our apologies for any inconvenience ************** experienced in trying to reach us by phone during peak times. We are committed to improving our communication channels to better serve our customers.

      We are pleased to inform you that the second ring of ****************** order is currently en route to our dispatch office in *******. Upon arrival, it will be promptly shipped to the address provided by **************. We encourage him to continue utilizing our written communication channels for any further inquiries or updates regarding his case, ensuring a continuous and comprehensive exchange of information.

      Once again, we apologize for any inconvenience this situation may have caused and appreciate ****************** understanding and patience as we work to fulfill his order to our high standards.

      Best Regards

       

      GLAMIRA

       

      Customer Answer

      Date: 03/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received the second shipment in the mail. Thank you for reaching out

      Sincerely,

      *********************

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from this company on February 27 and still have not received my product. I paid $129.00 and I was told Id receive in 3-days, its been 7 days.

      Business Response

      Date: 03/05/2024

      Dear Better Business Bureau,

      We appreciate your outreach concerning the delivery details for a specific order. We wish to inform you that the email address in question is not associated with any registered account in our system. Due to stringent security measures and privacy regulations, we are unable to disclose or discuss order details with unregistered or unrecognized email addresses.

      For general awareness, we emphasize that our delivery timelines are estimated, not guaranteed. This is due to the ************** of our products, which are crafted from scratch based on each customers personalized selection. Upon placing an order, customers receive a confirmation email that includes the estimated delivery date. Additionally, customers have the ability to log into their accounts at any time to access the latest updates regarding their order's production status.

      We advise the concerned customer to reach out directly to our customer support team, who are well-equipped and eager to assist with providing updates and addressing any inquiries related to their order.

      Should there be further questions or if additional assistance is needed, please do not hesitate to contact us. We are committed to ensuring satisfaction and resolving any concerns with the utmost care and professionalism.

       

      Best Regards

      GLAMIRA

       

    • Initial Complaint

      Date:02/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent a ring back for a refund. They received it on February 15th. I have tracking info and proof of delivery .I have not received any information about my refund . They are saying it takes a few days to process the inspection . It has been 8 days with nothing. Not even a confirmation on their portal as ring being received . Ring was sent back in perfect condition . You can not even get anyone on the phone. I am worried about losing my money

      Business Response

      Date: 03/09/2024

      Dear Better Business Bureau,

      We appreciate your inquiry concerning ******************************** and her refund request for order #**********, placed on January 16, 2024, totaling $2,088.00. At GLAMIRA, we value the importance of addressing our customers' needs promptly and with the utmost diligence.

      We would like to clarify that our process for handling customer requests, including refunds, involves a systematic approach to ensure accuracy and fairness. Upon the arrival of returned items, each package is meticulously logged into our system alongside others received on the same date. This initial step is crucial for maintaining order and efficiency. Subsequently, our dedicated team conducts a thorough inspection of the items, categorizing them based on the nature of the request before proceeding with the necessary updates and processing in our system.

      Upon review of our records, we are pleased to confirm that *********************** refund was processed on February 27. Given the completion of the refund process from our end, we recommend ******************* reach out to her payment provider for further details regarding the transaction's status.

      Should ******************* have additional questions or require further assistance, we encourage direct communication with our customer support team. We are committed to providing comprehensive support and resolving any concerns that *** arise.

      Thank you for bringing this matter to our attention. We are dedicated to ensuring a satisfactory resolution.

       

      Best Regards

      GLAMIRA

    Glamira.com is NOT a BBB Accredited Business.

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