Business ProfileforBuena Vista Scooter Rentals

I rented a wheelchair for my handicap mom and they gave me a broken wheel chair when I went to pick it up. What a poor quality company that immediately lost my trust!! I called they says they had 24 hours to call me and to pick it up the wheelchair to inspect it. They also said they would have a manager call me. No call received!! Nope I had to call several times. No call back. Being on vacation for only 3 days instead of losing the entire day at a park we couldn’t wait and I was forced to make new plans. Park tickets cost a lot of money for 4 people and waiting hours or a day was not an option. They ruined our first vacation day! Upset my mom a lot too. I needed to make different arrangements!! Why was I given a broken wheelchair? Why is that ok? Why am I charged for it I didn’t use it and refuse more broken equipment from this company. I no longer trust!! I never ever should have been give a broken chair in the first place for a handicap person. Don’t they have quality control? .I didn’t want my mom to fall, is that what they wanted? They delayed our trip dealing with the broken equipment they delivered to me. I called many times to get my money back and they refused. They said each time some one would call me yet they waited until a week later once I was back home to call me. Awful to charge for a broken product!! Scam company taking advantage of visitors on vacation!!