Business ProfileforScooterbug Inc.

Rented a resort evc scooter on 5/17-5/19, had it delivered to ***************************** on ****** property. Picked up the scooter from the bell stand at 4pm was told it was fully charged. Rode the scooter back to the room and then food court area of the resort to eat dinner and the scooter battery completely died. We only had the scooter at this point for 1 hour and had not used it since bringing it to the room. Called customer service phone # on the key chain of the scooter immediately to report the issue. The only solution offered was to find an outlet and charge it again. If we still had issues, they could bring another one out the next day but no promises when it could be delivered! We were tired and just wanted to eat and go back to the room! My husband had to drag it across the food court to an outlet and wait for an hour for it to charge enough to get it back to the room. We charged it over night, as we had reserved plans the next day we couldn't miss. The next morning we took the scooter again, made it down to the pool area from the room (15 minutes tops, and it died again! ??) Unacceptable! This scooter was supposed to last 4-6 hours on a full charge. We charged it overnight!!! And still not working? Completely useless! Battery was defective and not charging! Once again my husband had to drag it back up to the room to plug in again, had reserved plans the rest of the day could not wait for another scooter! Reported this to scooter bug again when we left telling them not to rent that scooter to anyone else! I filed a complaint for a refund....almost 2 weeks,3 employees, and a supervisor later...their only offer was a 20% discount of $24.00 on a $126.00 two day un-useable rental! UNACCEPTABLE..I want a full refund. The ONLY reason I rented here was due to their contract with ******. If you're going to provide to ******, you better be the best and have top notch scooters and customer service. Your company had neither!