ComplaintsforOnpassive LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/30/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 9th I requested a refund. It is the 30th of March and still no refund. For anyone wanting to know how this company works I will explain. When asking for a refund in my back office click on it you are automatically locked out your back office. Then after that I received two emails wanting me to detail why I want my money. I shouldn't have to explain why I want my money back I think they should know why after being locked into this for two years. And making $0. And let me add that once you send the email your done communicating. Try to send another email its blocked. You would think after two years people may receive a new debit card meaning the one they have on file, which is how you get your money back, will not work. They do not allow an option of how you want your money back. This is clearly a case of them dodging me. $97 that's all I want back.Business response
05/13/2022
Consumer Response /* (2000, 14, 2022/05/05) */ From:********************************* Date: Wed, May 4, 2022 at 10:10 PM Subject: Re: BBB Complaint Case# ******************************************* To: Better Business Bureau ********************** I received my refund today. Thanks for everything. Its resolved now just glad I got my money back.Initial Complaint
02/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Unfortunately, I'm one of MANY people who paid $97 to become a "GoFounder" (now being referred to as "O-Founder") with the OnPassive company. Even worse, on April 12, 2021 I sent $1,000 worth of Bitcoin for the GoFounders ICO (Initial Coin Offering) shortly after Id received their invitation email. Later that evening, the GoFounders telegram page said that this GoFounders opportunity was a scam because they'd been "hacked", and that my money could not be retrieved. I was then advised to contact their online support team. I placed a ticket with their online support team (along with proof of funds, and a copy of their email of their ICO opportunity), but they stated "that's not what they do". Thus far, I've been getting deferred for 10 months with no resolution in sight, and I'm sure several other people were duped as well. I am interested in starting a class-action lawsuit.Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have requested a refund of my membership and my husbands membership from this company. Despite a guaranteed refund and zero money made with this membership the only thing I have gotten is blocked from their "back office" and promises of a refund with multiple standard responses of a promised refund.Business response
01/28/2022
Consumer Response /* (2000, 10, 2022/01/15) */ They have refunded the membership money. Thank you!!Initial Complaint
11/18/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
User ID: XXXXXXXXX GMAIL: *******@GMAIL.COM I bought a founding position for $ 102 on November 8, 2021 and after a few days I see a lot of comments about the business which is a scam and I sent a request for a refund subject to the company rules within 30 days but they answer why you leave and all kinds of messages and do not return the money I am also trying to understand why the police do not prevent such scamsInitial Complaint
11/11/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On October 24, 2021, I came across a website claiming to be releasing a new digital marketing platform very soon. As this is my business, I was quite interested. Inside their website they were offering "Founder" positions to anyone who would purchase a Founder position for $97usd. They claimed that with this purchase I would become a Founder and that I would get access to all their marketing applications for free, and that I would earn commissions for anyone who I introduced. The website stated VERY CLEARLY that this was an opportunity that was disappearing quickly, as they were set to launch the product soon, and that there was no risk because it came with a 30 day money back guarantee. This sounded like a great opportunity to get access to products I would actually use, so with the 30 day risk free trial, I gave it chance. Very quickly upon signing up I realized that this company had been claiming they were releasing this digital marketing platform since 2018, and yet it still hadn't launched to the public. I very quickly realized that this was a company operating dishonestly and they have no intention of releasing any product anyone could actually use. On October 27, 2021, I filed my first complaint to their support and I politely asked for a full refund as this was not what I expected and that it wasn't for me. For the next 3 days they gave me a complete run-around and never honored the guarantee they gave me when I signed up initially. By November 1st I had enough of their game playing and I told them I would be contacting the BBB if they didn't honor the guarantee. They replied saying they would get back to me in 7-10 days and they locked me out of the dashboard (that at this moment I still payed for). This company is a complete scam and should not be allowed to operate with such deceit. All I want is a FULL REFUND as I am entitled to, as it is now the end of the 10th day. Thank youInitial Complaint
11/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was introduced to Onpassive by someone I knew who stated that the company is selling shares with $102 in which the person becomes invested and thereby will be making passive income for life and the company will go public in few months. I paid $102 on 8/11/2020 i register for myself. As soon as I paid the fees, I did a research on them and found out that this company is not what they said they are. They have been misleading and scamming people for money. I sent them an email on 10/25/2021 requesting for a refund of the entire money I paid. Neither the CEO/Customer service responded to my emails and all calls to 650-290-3562 and 650-488-8394 were unreachable. When I went through there customer service they keep closing my case and saying I'm not providing a valid reason on why I want my money back.Business response
11/22/2021
Business Response /* (1000, 5, 2021/11/05) */ Hello Dear ***************, Complaint Case #: ******** Consumer: ****** ******* We can confirm 100% that there was refund issued back customer in the same mode of payment on Nov 5, 2021 You may see a proof of the refund here: ************************************** and you will see payment in fact was made on Jan 5, 2021, 4:22 PM It shows the refund details and was successfully completed 100% The payment was returned to **** ending with **** ****** ******* should have received the payment Perhaps we never received refund request from this customer according to our system take a look *************************************** Kindly close this case, Thank you and have a nice day!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
19 total complaints in the last 3 years.
3 complaints closed in the last 12 months.