Complaints

This profile includes complaints for Airport Chrysler Dodge Jeep, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Airport Chrysler Dodge Jeep, LLC

  5751 Eagle Vail Drive Orlando, FL 32822

• 

  Airport Chrysler Dodge Jeep, LLC

  5751 Eagle Vail Dr Orlando, FL 32822-1529

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2016 ***** MX-5 from this dealership on October 30th, 2024. From the outset, there has been very little communication. Over the phone, we agreed on an out-the-door price of $12,500 cash. At this time, I was told wire transfers were preferable and prepared my bank account. After arriving at the ****************************, the salesman told me that because it was past 3:00 it was too late to perform a same day wire. Had I known this information before leaving **, I would have booked an earlier flight. Due to this, and not wanting to sign their finance contract, I stayed the night in ******* on my own dime after pushing a wire transfer request at my bank for the $12,000 as I had paid a $500 deposit on the day of my inquiry. The next day, I waited nearly 6 hours at the dealership for the transfer to hit their bank and to release the car to me. At this time, I was given a 30-day temp Florida tag and told that the dealer would "handle" my registration back in **. No timetable was given, nor information on how the out-of-state title transfer process worked. I had no issues with the car on my drive home, and the next 28 or so days passed by, but without any communication from the dealer. I had to call them myself and inform them that my temporary tag was about to expire and they promptly sent another 30-day Florida tag, informing me that the transfer process usually "takes ***** days" and that they could only give a maximum of two temp tags. Frustrated, but wanting to remain patient, I waited into December. Again, NO communication was initiated by the dealer. Those 30 days came and went, no update, and I again called. The finance department told me I had reached my tag limit, my salesman was unaware and didn't respond to my texts, and the title clerk said she hadn't sent my title yet. This purchase price contained $524 of registration filing fees, yet over two months later now, I "own" a car that I cannot register or legally drive due to STILL not having a title.

  Business Response

  Date: 01/22/2025

  Our third party has processed the registration. Please accept our apologies for this inconvenience.

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I hope this request of complaint find you well!I am writing since I need some help with a purchase for my new vehicle Jeep Wrangler Willys 2024 at Airport Jeep, ******* On the say September 15 2024, I get my new car a realize that was added to the price of the car (loan) an Fidelity amount ($2,532.00) for supposedly maintenance for car service. The Manager for Finance (***** ********) and the *************** Consultant (*** *****) was the persons that did the sales for me. Also, I ask to the Finance Manager that if the amount was necessary and he told me yes, however, I found on **** website that all the new vehicles does not need extra amount for maintenance, since the Jeep Wave program is charge free and its included in all new car including my new car Jeep Willys 2024. (I am attaching both the paperwork from the Dealership and also the information for the Jeep Wave program). However, since my new vehicle is automatically enrolled in the program Jeep Wave (at no charge) that amount or service that the dealership added to the loan is not necessary. Also, with the *** program I saw the amount was only $1,495, however, in the summary the amount charged for that service the dealer did $2,919.00. Also, I did not received the detailed or preparation of my new car to be handled to me as new buyer. That cost me that I need to get back to the dealership and more time and money, (gas, miles) something, that was supposed to be done before the car was handled to me. I really hope this situation will be fixed since I am not happy at all with the experience. Thank you so much in advance!

  Business Response

  Date: 09/17/2024

  Customer has been contacted to cancel product. 

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22290039
  
  I am rejecting this response because:

  Nobody contacted me to ave some information about this complaint (basically for the maintenance service) also, what about the amount for the 3% charged to my credit card since I paid the down payment with my credit card.  
  

  And also, I want some information about the *** amount that differs from the original amount to the amount that was presented to the bank  

  And also, the service that I not received at all for the detailing and the amount was added to the loan. 

  I would like to be contacted and revised the loan in general. 
  

  Thank you so much in advance!

  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Airport Chrysler, I saw on an online add listed for $14,979 on Feb. 2021. With a rate of 7.99%, finance charge of *******, amount financed $24,712.78, total of payments &*********. Then two days after they had me come in to sign another contract (dont know why) with a rate of 4.50%, finance charge $4,869.92, amount financed $27,634.72, total of payments $32,504.64. They added other charges on the second contract as well. I do not understand why they charged so much extra money. I also had a trade in for which gross trade in allowance was $11,000.00, payoff made by seller was $12,249.17. I believe there is a big discrepancy in this transaction and they charged me more than what they were supposed to. I can send you copies of my papers. I am paying $27,634.72 for a car that was advertised for $14,979.00. I like them to adjust the balance and refund me the money they charged in excess. Can you please help me make this right?

  Business Response

  Date: 08/20/2024

  This transaction is from three years ago. If the customer would like to cancel product they need to come into the dealership and fill out paperwork.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my car a 2021 Kia ** for a 2023 Dodge Charger GT on April 26, 2024 at Airport Chrysler Jeep Dodge. The dealership mailed the payoff check to the wrong financial company **************** financial when it should have gone to ***************** **************** received the check and deposited it on May 9. ***** at Airport sent me a copy of the check made out to ****************. They found the check and told me I had to contact ***** who then had to contact southeast ****** for a refund so that ***** could make out the check to ****** financial and send it to them. That was on June 7, 2024 and I supplied ***** the overnight address to ****** financial. As of today June 18,2024, my account with ****** financial is still open and we are now getting collection calls. I had never been late on this car loan since I had the car April 2022. I have tried to call ***** at Airport but either he is not getting my messages or refusing to speak to me. I need some assistance reconciling this account. Thank you.

  Business Response

  Date: 07/03/2024

  This situation has been handled. Unfortunately, our ***************** System was hacked nationally, impacting ****** dealerships.

   

  The new check has been sent to the correct lender.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a very bad experience at this dealer despite being a regular customer of theirs since I have already bought 2 cars at this dealer. In January I went to cancel some extended warranties that I had mistakenly purchased on my Jeep Compass. guarantees that I don't need in any way. Talk to the financier ****** who is in charge of that department at that dealer. He told me that he was going to cancel them but we are in May and still at this point I don't even have the refund of the money for the canceled guarantees. I know that by law I have up to 90 days to receive a refund but more than three months have passed and nothing has happened. I went to the dealer a second time and spoke to ****** again at financial and he didn't give me a specific answer as to why they hadn't refunded my refund but he told me to find out. Well, another time passed and I went to the dealer again and spoke with ******** boss, another higher-ranking financier, who has his office next to ********. That man is tall and has black hair, I don't remember his name, and he told me not to worry that he would solve the problem the next day. That was more than three weeks ago and nothing about the refund of the money. I think they are liars and they shouldn't act like that. I had a business with my car and as a result of waiting for that money I have not been able to do it and it is very possible that I will not be able to do it now. I want my refund since the first time I went in January. I want my money retrospectively from the first time I went and signed. After this experience I don't think I will buy anything from that dealer again. Very bad work by the financiers except for the seller ******, of Cuban origin, who was very kind. The seller was good but the financier has done a very bad job. I think the dealer in *************** is better than that one. I hope you can help me. thank you

  Business Response

  Date: 05/28/2024

  The cancellation has been processed. We have requested the cancellation to be expedited.

• Initial Complaint

  Date:04/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother and I went to the dealership and was lied to about NO CREDIT CHECK AND GUARANTEED APPROVAL. They did pull out credit, and they didn't use the voucher they were supposed to use to help us. This happened on Saturday March 30, 2024. Also we wanted to try and get the 2014 ****** Crosstrek that was on their website. We want them to fulfill their advertisement and get us the vehicle we want. NOT THE 2019 ****** CROSSTREK!!!!!!

  Business Response

  Date: 05/09/2024

  We may not have had the vehicle available due to it not being available.

  Customer Answer

  Date: 05/09/2024

   
  Complaint: 21513305
  
  I am rejecting this response because: they did have the vehicle we wanted.  They are not telling the truth.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/14/2024

  We have many dealerships that sell out of each others PREOWNED inventories. This changes daily. 

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21513305
  
  I am rejecting this response because:  I should have been told this before wasting money for Uber rides to and from the dealership.  My brother and I are on a fixed income, and it costed us over $100.00 for our rides there and back.  I will never shop at the dealership, and will tell all my friends to stay clear of them.  THIS WAS DEFINITELY FALSE ADVERTISING.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the problem is they require me to pay ******* which they didnt meet the requirement as recondtion fee. didnt check lock lug which not matched what i have currently on my tire while i am driving . and i found full of leaves between cab and bed can cause fire. i dont think they did do nothing with recondtion fee. i want it back

  Business Response

  Date: 03/12/2024

  We have offered to clean the vehicle and also provide a tank of gas to the customer.

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21386878
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 3/12/2024 9:56:12 AM
  I demand to know what recondition fee checklist they refuse show me .why I pay ******* for 

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AIRPORT Chrystler Dodge Jeep Ram charges **** for a reconditioning fee. They do NOT perform the services or recondition the vehicles, it is simply a way to make more money. When confronted due to their negligence causing health issues, they offered a refund but only if I signed away complete legal rights to my truck. I did nothing wrong yet I have to sign something to get a refund. Will be contacting local news outlets and a lawyer.

  Business Response

  Date: 01/05/2024

  Spoke with customer, Offered to send him a replacement air filter.  After refusal we agreed to reimburse the money and to sign a release, customer agreed.  ******** stated he will not sign it.  Followed up with the cusomter today and solved the issue to customers satisfaction and customer remains happy.

  Customer Answer

  Date: 01/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  dealership agreed to refund $1,000.00 for fee and did not have to sign agreement 
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2022 Dodge Ram 2500 Longhorn. I SIGNED A PAPER STATING I ONLY WANTED MY CREDIT RAN BY PARTNERS. Credit is ran 17 times and apparently partners didn’t approve my loan. I went to partners 1 week later to speak with them about refinancing and they informed me there was no record of an application for the loan or that it was even attempted. We purchased the full maintenance package. The first time we went was for an oil change and fuel filter swap. They did the oil change and supposedly had done the fuel filter and informed us we had a free wash included with our package. When we got the truck back the door handle was damaged. We spoke with Jesse the service manager and he attempted getting us set up to get it fixed. i he said we could only go that Friday I t’s very inconvenient to only be given one option for a mistake they made. On top of that, we own a business. We work 7 days a week, but We went Friday 03/24/23 to get the door handle replaced and IN ADDITION, the truck had a check engine light on. When we got there it was excuse after excuse on why the door handle couldn’t be fixed that day and we have to come back another day (more time being wasted on a mistake the service department did). When we asked about the check engine they informed us it was the fuel filter (that we had asked to get replaced the first time we went for an oil change) and they charged us $480 for it. So we agreed, despite all these inconveniences and series of unfortunate events we still paid them for the filter. So after that they gave us another free wash since it’s included in our package. The first thing we did was check the vehicle for any type of scratches or damage. When they brought back the vehicle the fender damaged. They began to deny damaging the vehicle so we requested video footage. They showed us ONE image where obviously the quality of the camera at the distance it was at could never pick up something like a deep scratch on the fender.

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-11-2023 went to Airport Chrysler Dodge Jeep Ram service department for scheduled oil change My personal property was removed Upon contacting dealership later Service Manager said to give him a couple of days to take care of problem Several days later contacted General Manager Eric who said he would E-Mail Service Manager Randy to correct situation Tried to contact Randy on 3-22-2023 hasn't returned call.