ComplaintsforGreenway Hyundai Orlando

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to greenway Hyundai west in Orlando ******* and was under the impression that my car had all the updates and maintenance for the warranty extension and qualified for an engine replacement. Then after more than a month of waiting I get a confusing answer from the service advisor (***************************) that they cant warranty my car. My car qualifies and has every recall updated prior to engine failure. I would like that the class action settlement be applied to this situation. Not only that but after a few more weeks I get a certified letter from a towing company that my car has been there for several days and that I owe $800 because it got towed out of greenway hyundai west. No one called me, left a voicemail, or sent a text message to pick up my car prior to getting towed. I contacted my service advisor (***************************) and he didnt know anything about my car being towed and/or was on vacation at some point. His lack of knowledge or vacation time shouldnt be a problem that I should have to pay for. I would like my $1056 ($800 towing fee and $256 engine diagnostic fee from greenway Hyundai west) also be reimbursed.

  Business response

  06/15/2024

  repair order opened on 03/29/23, vehicle was diagnosed in the same day HMA declined engine replacement Pa# ****** on 4/11/23. 

  diagnose charge was waived for the customer. dealership informed customer that he needs to come and pick up his car multiple times or it will be towed out, but guest never did.

  lien company applied for his title and vehicle was towed out the dealership. 

   

   

   

  Customer response

  06/17/2024

  I would like to know why my repairs were denied. All updates and recalls were completed prior to any engine failure. I dont see any reason why my car was denied when I have had another car repaired in this same dealership under the same exact issue. Even after I got my car out of the tow yard Ive put at least ********************************************************************************************** noise and speed. All I have to do is slam the gas petal one hard time to really blow the engine but I thought it would be best to bring it to the dealership with the engine knocking. *** attached the conversations I had with my service advisor (***************************) and you can see that he admits to not knowing why my car was towed or that no one informed me or him about picking up my car. All he recommended after* my car was towed to contact one of the managers *** or ***** about my towing issue. 

  Customer response

  06/20/2024

  I would like to know why my warranty extension was denied. All recalls and updates were done prior to engine failure. I don't understand why engine repairs were denied when I have had the same exact repair done on a different car. Even after picking up the car from the impound yard I put about 50 miles on the car. The engine is knocking really bad and I drive it very carefully, but I know if I drive too fast that my engine will blow and I will be left stranded. Id prefer not to be in that situation but if thats what I need to do to get it car repaired then Ill break down in the car if thats what it takes. I would like to know why my car with a super loud engine knock is denied. All updates and recalls are done so I dont understand what the issue is. I also attached some screenshots of me and my service advisors (***************************) and our conversation. Clearly in the conversation you can see that my service advisor didnt have any idea about my car getting towed or anyone communicating with me to pick it up. Very unprofessional and I would like that reimbursed. 

  Customer response

  06/30/2024

   
  Complaint: 21838743
  
  I am rejecting this response because:
  I would like to know why my warranty extension was denied. All recalls and updates were done prior to engine failure. I don't understand why engine repairs were denied when I have had the same exact repair done on a different car. Even after picking up the car from the impound yard I put about 50 miles on the car. The engine is knocking really bad and I drive it very carefully, but I know if I drive too fast that my engine will blow and I will be left stranded. Id prefer not to be in that situation but if thats what I need to do to get it car repaired then Ill break down in the car if thats what it takes. I would like to know why my car with a super loud engine knock is denied. All updates and recalls are done so I dont understand what the issue is. I also attached some screenshots of me and my service advisors (***************************) and our conversation. Clearly in the conversation you can see that my service advisor didnt have any idea about my car getting towed or anyone communicating with me to pick it up. Very unprofessional and I would like that reimbursed. 
  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came to look at a vehicle. I drove over an hour, spoke with someone the whole way there about a car, got there and it was sold a different day. After test driving and getting numbers, I asked for my car keys twice and the salesman ***** wouldnt give them to me. I had already forgotten that he took my ID also because it was so long. Why did he even take my ID? I wasnt driving a car anymore.. he took it after I drove. It was to hold me thereWhile I was alone with my 3 kids. I saw a card in the table after he was sitting with me, I asked him if it was his and he took it but once I got to my car it was indeed my card he took out of my car. That I had for another salesman. He wouldnt return to give me my keys. They had pizza delivered and everyone on the floor left to go eat. I asked for my keys yet again to an employee and she said oh theyll be back soon theyre just eating pizza. They were to provide an estimate for me to show my husband, they gave me one that wasnt anything near what we spoke about. Untruthful. I wasnt buying from them after all this anyway. Finally got my keys after over an hour of asking and waiting for them to be honest and do so and to of course finish their pizza. I couldnt get out of there fast enough. I Left, was 2 hours away and got a phone call he still had my ID. Its now been a week and I have called every single day asking for them to mail it to me. Everyday they say jokingly I have to come in to buy the car to get it or they have also said they promise they will mail it and it still has not been mailed. I need my ID and theyre truly holding my ID hostage. Unreal experience.

  Business response

  06/07/2024

  We apologize for your experience and the car being sold. We have overnighted your Driver's license. You will receive it 6/8

   

  *******************

  General Manager

  Business response

  06/10/2024

  We apologize for your experience and the car being sold. We have overnighted your Driver's license. You will receive it 6/8

   

  *******************

  General Manager

• Initial Complaint

  06/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Agreed on price for a 12k a year 36 month lease, then numbers were changed last minute on final paprwework and was not disclosed.Did not discover untill after a later review. The original paper that was signed was not given to me , only the adjusted final paper, in full disclosure I did not notice the switch but it was done In a deceitful manner

  Business response

  06/18/2024

  We cancelled the deal and voided the agreement. We worked the entire deal at 10k miles, the customer felt he had negotiated 12k which was not the case. We rescinded the transaction. 

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi my name is *******************, Im at technician up in ***************************************** fianc and Ibought a new car at Greenway Hyundai, a 2021 veloster N when we where about to go for a test drive the sales man smacked the curb and scratched the entire rim, put a hole in the tire and dented the exhaust broke some interior damage scraped up a lot of paint, also he took out the whole interwell, then they were supposed to give us a discount for the damage and also give us a employee discount for being a employee. which they never did , they showed us the discounted papers which they swapped out , then at the end of the day the finance Manager said he gave us his discount on gap insurance which he never did. Then we called 2 days latter with my dad and my Fianc to talk to the sales manager, ******************* up on my dad and my fianc 16 times and transferred twice during the calls. Then we talked to ****** and he said he would get back with us by Friday and he did not. He accused us of saying that we would pay for the damages which we did not say. now we are paying for a car that is 50 grand with interest that they messed up on. We went down there to talk to the financing manager and told us that he was supposed to give us a check and cancel fabric and paint and to take off the wheel plan that he still hasnt done. When I had to fix my fiancs tire I scanned the whole car and I found that there where no tpms sensors in any of the tires and her car was throwing codes like crazy .The car is still not in our name yet and its been about 3 months now. Itsbeen about 3 weeks to a month now since my dad and myself have contacted and still no follow up. As of Wednesday we will be contacting the better Business Bureau because we still havent had anything fixed. We do have all the names and other important documents that we saved and we will be hiring a lawyer soon. I am expecting an immediate response. I would like to get this resolved as soon as possible.

  Business response

  05/16/2024

  I have reached out to the customer and resolved!

  Business response

  05/27/2024

  We have spoken with the customer and resolving with a cash settlement!

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2023 Hyundai Sonata in December of 2022. I've had the vehicle for less than 16 months and the vehicle has just over ***** miles. *** battery completed died on 4/19, and would not start even with a jump. Because I could not get the car going, I had to call AAA and they told me I needed to replace the battery. In line with the Hyundai warranty, I need to get reimbursed for the battery which costed me $278.49. I contacted the dealership 9 times across phone calls, voicemails, emails, and chats, and never received a callback and was constantly ignored. It's extremely disappointing given I just purchased the car not long ago and the battery has already completely died. More frustrating was their unwillingness to abide by their own warranty and their refusal to even speak to me about it. I'm seeing to get reimbursed for the full amount.

  Business response

  05/15/2024

  Good afternoon, 

  we do apologize for any inconvenience this may have caused, our management team has been trying to reach out to you for the past few days regarding this matter to let you know that we contacted our Hyundai representative in regard to your concern and he is working on a resolution to the matter at hand. Regardless of Hyundai decision, here at Greenway Hyundai we will assist to make sure your concern is resolved in the proper manner. 

   

   

   

  Customer response

  05/25/2024

  Why was the case closed? I'm still waiting on a response from Hyundai. They have not approved the case yet and I have not been refunded. At least warn me before closing it out. Please reopen as I'm waiting for them to respond, not the other way around.

  Customer response

  06/12/2024

  Why was the case closed? I'm still waiting on a response from Hyundai. They have not approved the case yet and I have not been refunded. At least warn me before closing it out. Please reopen as I'm waiting for them to respond, not the other way around.

  Business response

  06/24/2024

  We apologize for the inconvenience this battery issue has caused you. We will issue you a check of ****** for the battery.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dec. 28, 2022 a hyundai employee reaches out to me to confirm my appointment for dec. 29, 2022. I ask them do they have any Elantra Ns in stock as that is the only vehicle i was interested in to which she tells me they have 3 in on the lot. The next day when i go in i tell my sales person im looking for an elantra he to which he tells me he hasnt seen one come in, in 3 MONTHS. After which he shows me a 2021 elantra limited which i purchased. The next day while trying to set up my information on the car i realize they never erased the information from the previous owner & the cup holders of the car were extremely dirty and even still had hair in them from the previous owner. As well as the car had to windshield wiper fluid in it. On Feb 6 2023 i went back to hyundai to purchase another car, me and my sales person spoke about a red elantra with a black interior, however due to how late it was we decided to reschedule for monday, but they assured me they would file all of the paper work on the red elantra. When monday comes my sales person calls me to tell me he got the approval on the car and that i just need to come in and sign the paperwork, i confirm with him that its the red car, he tells me no its a black elantra with a gray interior but that since he already got the approval he couldnt try again with the red elantra. So i go with the black car elantra even though its the wrong car, when i get to the dealership they dont even tell me how much the total amount financed if nor do they explain paperwork theyre having me sign they just pulled out and ipad and had me sign. Then they didnt even give me my paperwork they just handed me a flash drive. They finally show me the car i find out they had just tinted the windows when i specifically told my sales person not to because i will not be able to see out of the windows. The next morning i woke up to find that the cars battery was dead. As well as for MONTHS my sales person never gave me my second key to the car

  Business response

  05/23/2024

  We give flash drives with paperwork, we will be more than happy to cut another key at no charge.

  Business response

  06/03/2024

  I have spoken to the customer and provided her all the information. Her previous car was not paid off by ************* according to her. That can only be resolved by Hyundai Finance.

  Thank you,

  *******************

  General Manager

• Initial Complaint

  04/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My 2016 Hyundai Veloster was towed on my behalf to Greenway Hyundai on what was stated to be a "free diagnosis" before I even arrived. The diagnosis revolving around the car providing various safety concerns and issues pertaining to exact code, P1326. Hyundai's flow chart for this code provides free diagnosis to begin with, which should then follow through on an exact answer to customer. ********************** made it very clear that unnecessary repairs are taking place for this code constantly, just for customers like myself to leave and then return for "more repairs" under exact code. While the suggested unnecessary repairs prior, if made, won't be refunded or considered Goodwill for the customer. While the mechanic(s) and dealership will be paid more than once around a warranty recall. Customers are also not educated on VIN being potentially blacklisted due to "PA" being sent in with a misdiagnosis on technician's end. My VIN was not blacklisted, the proof is in the writing as to why. Greenway Hyundai stated to replace Knock Sensor for code on the first day my vehicle arrived, 03/22/2024, but the Knock Sensor was already replaced in July 2022 for such said lawsuit requirements for premature engine failure. Service Manager proceeds to tell me the Knock Sensor was replaced 03/22/2024 as if it was a courtesy, but Hyundai Motor America states my original Knock Sensor was placed back into my vehicle. The original Knock sensor was actually detecting the said issue. Greenway Hyundai tried to push a "proper diagnosis" onto me days after no answer to issue, while being lied to about completely unnecessary repairs. The "free diagnosis" became a $450 fee, to still admit that no answer may be given, ultimately. Service Manager(s) was beyond unprofessional, degrading to women and their knowledge about cars and what appears to be uneducated and or fraudulent about the repairing approaches for warranty repairs. The paper work given isn't even accurate. This is only a portion.

  Business response

  04/11/2024

  Guest call prior to 3.22.24 speaking with ***************** Manager stating vehicle was making noises, rod knocking and shut off while driving. ***** was furious with *** stating that we would be replacing engine at no cost and taking care of concerns. *** advised guest to tow vehicle to dealer and we would inpsect rod bearings, knock sensor per HMA tsb. 
  Vehicle arrived at dealer on 3.22.24. Service manager and ***************** Manager walked to vehicle and inspected oil level (full), under oil cap (no sings of sludge). At that point SM started vehicle, no rod knock noise heard however upper end noise was heard. SM with ASM drove vehicle from back lot to service drive, dispatched vehicle to engine tech. Bearing clearance test was performed,(pass) verified latest software was up to date for knock sensor and replaced knock sensor per TSB. 
  Knock sensor was not replaced, July of 2022. During that visit to FL124 RO#***** engine noise test (recall) was performed (pass) and Engine update was installed. At that time knock sensor was not part of TSB or replaced. Attached is RO # ***** with documentation of recalls performed. *** also does not show any warranty history of knock sensor ever being replaced until we replaced after performing BCT test on RO ***** per updated TSB. 
  SM then advised guest that bearing test is passing and noise is coming from upper end of motor. At this time, I requested for $450.00 diag for teardown to determine exact cause of failure to upper end of motor. I then advised after we determine exact cause that I would submit claim to HMA for possible goodwill.However, there was a good chance that claim would be denied and if so, we would then be looking anywhere from $1500.00 -$2,000.00 depending on repairs needed.This was advised as I was not trying to take advantage of customer concern or customer feel like she was on hook for $450.00. 
  Service technician sent all photos and video to Hyundai Techline. Techline as well advised that engine replacement would be needed for piston slap/ Tappet and or valve. I spoke with guest on 3.29.24 and that we could submit PA but again this may be declined as it is not related to engine TSB replacement. Originally guest advised not to submit as the fear for us both would be that HMA would flag vin for upper end failure. I advised guest that I would tow vehicle back to her location on 3.29.24 at no charge. ***** then reached out to Hyundai Case Manager who called me stating that guest now wants to go ahead and submit PA for goodwill. I then reached back out to guest verifying request. At that time i submitted PA for engine replacement due to upper end noise with HMA techline case#. PA ****** was declined (attached) I then reached out to my DPSM requesting for any goodwill assistance in attempts to help guest with concerns.HMA rep was unable to ***** any goodwill assistance. I advised guest that I went through all channels in attempts to assist and at this point there was nothing more we could do without HMA participating or guest agreeing diagnostic fee in order to find exact problem. I explained that I could not remove upper end of motor, taking apart with no diag approved. Even if I approved diag on dealer behalf vehicle engine would be apart. HMA already declined and guest was not willing to approve any time. I exhausted all options I could for guest. I did advise guest that she is more than welcome to seek a 2nd opinion for a local Hyundai store as well.  On April 6th vehicle was towed back to guest at no charge. I have attached all service visits from guest to Greenway Hyundai.2016 Veloster, vehicle current mileage ******, no warranty applies for concern. PA and HMA both declined any assistance. Repairs needed are unrelated at this time to lower end rod bearing failure. Code P1326, knock sensor is setting due to upper end engine noise. 
  Guest call prior to 3.22.24 speaking with ***************** Manager stating vehicle was making noises, rod knocking and shut off while driving. ***** was furious with *** stating that we would be replacing engine at no cost and taking care of concerns. *** advised guest to tow vehicle to dealer and we would inpsect rod bearings, knock sensor per HMA tsb. 
  Vehicle arrived at dealer on 3.22.24. Service manager and ***************** Manager walked to vehicle and inspected oil level (full), under oil cap (no sings of sludge). At that point SM started vehicle, no rod knock noise heard however upper end noise was heard. SM with ASM drove vehicle from back lot to service drive, dispatched vehicle to engine tech. Bearing clearance test was performed,(pass) verified latest software was up to date for knock sensor and replaced knock sensor per TSB. 
  Knock sensor was not replaced, July of 2022. During that visit to FL124 RO#***** engine noise test (recall) was performed (pass) and Engine update was installed. At that time knock sensor was not part of TSB or replaced. Attached is RO # ***** with documentation of recalls performed. *** also does not show any warranty history of knock sensor ever being replaced until we replaced after performing BCT test on RO ***** per updated TSB. 
  SM then advised guest that bearing test is passing and noise is coming from upper end of motor. At this time, I requested for $450.00 diag for teardown to determine exact cause of failure to upper end of motor. I then advised after we determine exact cause that I would submit claim to HMA for possible goodwill.However, there was a good chance that claim would be denied and if so, we would then be looking anywhere from $1500.00 -$2,000.00 depending on repairs needed.This was advised as I was not trying to take advantage of customer concern or customer feel like she was on hook for $450.00. 
  Service technician sent all photos and video to Hyundai Techline. Techline as well advised that engine replacement would be needed for piston slap/ Tappet and or valve. I spoke with guest on 3.29.24 and that we could submit PA but again this may be declined as it is not related to engine TSB replacement. Originally guest advised not to submit as the fear for us both would be that HMA would flag vin for upper end failure. I advised guest that I would tow vehicle back to her location on 3.29.24 at no charge. ***** then reached out to Hyundai Case Manager who called me stating that guest now wants to go ahead and submit PA for goodwill. I then reached back out to guest verifying request. At that time i submitted PA for engine replacement due to upper end noise with HMA techline case#. PA ****** was declined (attached) I then reached out to my DPSM requesting for any goodwill assistance in attempts to help guest with concerns.HMA rep was unable to ***** any goodwill assistance. I advised guest that I went through all channels in attempts to assist and at this point there was nothing more we could do without HMA participating or guest agreeing diagnostic fee in order to find exact problem. I explained that I could not remove upper end of motor, taking apart with no diag approved. Even if I approved diag on dealer behalf vehicle engine would be apart. HMA already declined and guest was not willing to approve any time. I exhausted all options I could for guest. I did advise guest that she is more than welcome to seek a 2nd opinion for a local Hyundai store as well.  On April 6th vehicle was towed back to guest at no charge. I have attached all service visits from guest to Greenway Hyundai.2016 Veloster, vehicle current mileage ******, no warranty applies for concern. PA and HMA both declined any assistance. Repairs needed are unrelated at this time to lower end rod bearing failure. Code P1326, knock sensor is setting due to upper end engine noise. 

  Customer response

  04/11/2024

  My experience with Greenway Hyundai has been nothing short of a nightmare. My vehicle was in Greenway Hyundai's care just 2 months prior to this said issue. Notes previously do not even mention suggested repairs as stated in new paperwork, ,meanwhile ****** has been broken since last visit, as mentioned previously on recorded calls. There is a form of picking and choosing how cars are being diagnosed, if there ever are. My original complaint hasn't even scratched the surface on the concerns and most importantly safety liabilities when it comes to this recall and dealership, alone. I explained from the very first contact with ***************** Manager *****, that myself had experienced a very scary and dangerous situation in the car, with accelerating extremely high RPMs, engine knocking, stalling and idling. While not allowing the car to accelerate anything over 45mph, if that. Ultimately giving code P1326, placing vehicle into said limp mode. All before my car arrived, this was thoroughly explained to Greenway Hyundai and Hyundai Motor America. I was then swindled into the doors by *****, promising me an answer from a legitimate and properly done diagnosis, for free. As mentioned, I towed myself in my own expense to the dealership. All communications were done via phone calls.
  The first day my car arrived 03/22/2024, ************ the Service Manager -also known as ***- called to explain about the knock sensor that was already updated in July 2022, was replaced, again. While failing to mention that my original knock sensor WAS ultimately placed back into my vehicle because the results did NOT change from code P1326. Indicating the knock sensor was actually detecting the literal knocks, not "tapping." ************ suggested at that point the issue COULD be a "top end noise," and not the said recall of premature wear of the connecting rod bearings. He stated he knew immediately UPON the vehicle just being started, without performing proper diagnosis, driving the vehicle or literally anything, that the issue was a "top end noise." ************ gave examples such as values, tappet or lifters. Discrediting entirely my experiences and knowledge driving this beyond hazardous car, while in the same breath mentioning his own family has experienced the same situation. ************ repeatedly mentioned to me how this is happening to many customers weekly, with Code P1326, while Greenway Hyundai is throwing unnecessary repairs at vehicles. Just for the customer to turn around with the same issue and their money gone. As mentioned, no reimbursement will be made to customer for previous repairs, even if it leads to ultimate engine failure. Still leaving me with no proper diagnoses, which is why I towed myself in. At this point, many questions were raised for honest repairs to be made, the accuracy of this diagnosis, and the knowledge being learned of backdoor schemes to gain extra money into Greenway Hyundai's pocket for a warranty recall. Most importantly knowing what I had personally experienced driving this car as Hyundai's crash dummy, that it was definitely not a top end noise. ************ also mentioned several times  to "blow my own motor and come back for the warranty repair," and that he has plenty "of guys willing to put in a motor for commission." ************ also mentioned that my car appeared to be serviced well including oil, for "what it is" and yet notes show otherwise through PA. The first suggested PA that ************ wanted to send in for "Goodwill" only mentioned repairs of top end noise. Knowingly that the PA would be denied through HMA for not being a justifiable repair for engine replacement, which leads the custmoer's VIN to being "blacklisted" for future repairs when engine fails, even under warranty. This was never ever mentioned on Greenway Hyundai's behalf to me, only by Hyundai Motor America, after several questions of concerns. ************ was shocked I knew about the procedure of blacklisting a VIN through a PA and mentioned how he double checked my VIN after PISTON SLAP PA was sent. - Not yet mentioned- Greenway Hyundai had every intention of twisting my arm into PA that made no sense for approval and knew I would be denied based upon technical verbiage, and blacklisted for ultimately bogus suggested repairs for engine replacement. Also known as their job as a technician to properly diagnosis the vehicle, not bypass procedures to benefit their own pockets. My VIN was never blacklisted because somewhere along the way it was made clear to someone bigger than myself and Greenway Hyundai, that I was being lead astray. From the knowledge I have gained in this atrocious situation, the only reason I wasn't blacklisted was if the dealership, Greenway Hyundai and or HMA did something wrong.
  Days after my car arrived, the promised "get you into the doors" diagnosis (which is required by Hyundai's ******************* not a dealership courtesy, for Code P1326) turned into trying to ******* me again, into a previously mentioned charge of $450 for a "proper" diagnosis to be performed. If I did not pay, I was told to come get my vehicle, that was still in the same position before paying on my expense for a tow. It wasn't until I got my paperwork and car back 15 days later, that Greenway Hyundai renamed the diagnosis, into "Multi Point Inspection," while not even accomplishing that. I was given a list with my paperwork 04/06/2022 that had suggested "repairs" that were never once mentioned on any recorded call. Drive belt(s) were documented as suggested replacement and were mentioned as "ripped." My vehicle returned with flat tires, a nail in my tire, "ironically" the tire they don't suggested for replacement, the engine splash shield dangling, indicating my car was touched underneath, which wouldn't be necessary in these series of events, if "no diagnosis" was ever performed. The tow truck driver also mentioned that *****, the ***************** Manager, drove my car to him, on flat tires, meanwhile also having to RESET code P1326 to even take vehicle out of limp mode to be driven.
  On 03/29/2024 I called ************ to redeem what was offered as a "free tow" back to my house. ******** of him, by his "friend" for free, that the dealership would not pay for this or have affiliation to this tow. This tow was ONLY offered after restating the safety liability at hand after ************ told me he was denying my service for not paying $450 and to come pick up my vehicle, after questioning the logic of his "never properly perform diagnosis." My vehicle didn't need to be a Greenway Hyundai as long as it was, if protocol was done correctly. I was never even offered a loaner during this experience, which is also protocol for Code P1326. In the ultimate last rebuttal, 03/29/2024, ************ proceeded to ask what my intentions were with the car now, stating the obvious that the car is still in limp mode, not able to be driven, and will only sit in my driveway. I was also told several times the vehicle isn't worth anything and it's time for a new car, yet I've spent almost $25,000 for this car, alone. While he is still expecting somewhere, somehow, that trust still even exists with any Hyundai vehicle and or dealership, especially Greenway Hyundai. It was made clear that for someone who wanted my vehicle removed after denying $450 misdiagnosis had something left to say. ************'s final rebuttal was mentioning the vehicle has PISTON SLAP, not previous suggestions of values, lifters and or tappets. Negligence at it's finest. Pistons connect to rod bearings, not the previously stated top end noise. From the notes to the recorded calls, nothing factual is being offered from Greenway Hyundai. ************ knew that the prior PA, HE wanted to send in about VALUES, TAPPETS, AND LIFTERS, the one he tried to trick me into, would definitely be denied and I would be in a worse position financially with the car, ultimately. As well as my VIN being blacklisted, once again. I immediately called Hyundai Motor America to update my almost closed case on the NEW suggested repair, piston slap. The whole situation changed dramatically and entirely as ************ tried to convince me that the PA suggestion previously about values, tappet and lifters, was what I "denied" to be done. I denied a PA being sent in based upon "top end noise" NOT piston slap. I had HMA step in and contact ***** F to follow through with the proper PA being sent in for specifically piston slap, which is not top end noise. Without asking proper questions or having proper education, most customers are not made aware of all the technicality, blacklisting and negligence on the said mechanics.  ************ had no intentions on mentioning piston slap until no money was going to be made by me, getting towed back to my house. ************ was unwilling to explain any reasoning behind any of his suggested repairs, "repairs" that NEVER made the list I received when my car was finally returned to me, 04/06/2024. Not even the dates provided in paperwork are accurate. ************ even stated on our LAST call that he apologized, "I didn't get the answer I wanted, but it is still valves, tappets or lifters. NOT piston slap." Which brought me back to bigger concerns of a proper PA being sent in on the behalf of a piston slap issue, not top end noise and or the car being tampered with at this point from unprofessional technicians. The technicality behind this lawsuit has had both Greenway Hyundai and Hyundai Motor America admit that if the lawsuit was not active, my engine would be replaced. Way easier said than done to customers who have already spent thousands of dollars for something that should be reliable. The vehicle wasn't even used as a daily driver, meaning that if it was, the engine would have failed much sooner, potentially before the lawsuit. Leaving myself and many others responsible for replacement and repairs. Specifically ************ stated that Greenway Hyundai would have loved to help me out here, but couldn't because of Hyundai Motor America. HMA has stated otherwise. It has been made very clear that HMA and every dealership is separate from one another and can make their own decisions, independently. Greenway Hyundai has no intentions on helping any of their customers, unless you help fill their wallets. Once Greenway Hyundai realized that the embellished repairs were not adding up and I had questions, the scrambling started. If you're a trustworthy technician, mechanic and or human, you have no issue with explaining what a proper diagnosis would share. Not attempting to belittle your customer and or women into believing the complete opposite of what the final PA was sent in for, in this case.
  
  No individual should place any sort of trust, whatsoever into ANY individual at Greenway Hyundai. ******************* was also contacted several times during these series of events and left unanswered by him. The customer is last on the list of importance and treated as bottom of the barrel, especially if you're unwilling to invest into the lies, another poorly equipped vehicle, scams and or unnecessary repairs suggested.
  
  As mentioned previously, Greenway Hyundai stated, they would love to replace my engine for what is known for a common issue with this specific code P1326, but their hands are tied by corporate, HMA. Hyundai Motor America has once again made it clear you're a franchise that can make their own decisions. Please finish the job entirely, with accuracy, professionalism, and also including repairs to the nail in my tire, engine splash shield, and repairs never ever mentioned previously before delivered paperwork, 04/06/2024.

  Customer response

  04/17/2024

   
  Complaint: 21557757
  
  I am rejecting this response because:

  My experience with Greenway Hyundai has been nothing short of a nightmare. My vehicle was in Greenway Hyundai's care just 2 months prior to this said issue. Notes previously do not even mention suggested repairs as stated in new paperwork, ,meanwhile ****** has been broken since last visit, as mentioned previously on recorded calls. There is a form of picking and choosing how cars are being diagnosed, if there ever are. My original complaint hasn't even scratched the surface on the concerns and most importantly safety liabilities when it comes to this recall and dealership, alone. I explained from the very first contact with ***************** Manager *****, that myself had experienced a very scary and dangerous situation in the car, with accelerating extremely high RPMs, engine knocking, stalling and idling. While not allowing the car to accelerate anything over 45mph, if that. Ultimately giving code P1326, placing vehicle into said limp mode. All before my car arrived, this was thoroughly explained to Greenway Hyundai and Hyundai Motor America. I was then swindled into the doors by *****, promising me an answer from a legitimate and properly done diagnosis, for free. As mentioned, I towed myself in my own expense to the dealership. All communications were done via phone calls.
  The first day my car arrived 03/22/2024, ***** F the Service Manager -also known as ***- called to explain about the knock sensor that was already updated in July 2022, was replaced, again. While failing to mention that my original knock sensor WAS ultimately placed back into my vehicle because the results did NOT change from code P1326. Indicating the knock sensor was actually detecting the literal knocks, not "tapping." ************ suggested at that point the issue COULD be a "top end noise," and not the said recall of premature wear of the connecting rod bearings. He stated he knew immediately UPON the vehicle just being started, without performing proper diagnosis, driving the vehicle or literally anything, that the issue was a "top end noise." ************ gave examples such as values, tappet or lifters. Discrediting entirely my experiences and knowledge driving this beyond hazardous car, while in the same breath mentioning his own family has experienced the same situation. ************ repeatedly mentioned to me how this is happening to many customers weekly, with Code P1326, while Greenway Hyundai is throwing unnecessary repairs at vehicles. Just for the customer to turn around with the same issue and their money gone. As mentioned, no reimbursement will be made to customer for previous repairs, even if it leads to ultimate engine failure. Still leaving me with no proper diagnoses, which is why I towed myself in. At this point, many questions were raised for honest repairs to be made, the accuracy of this diagnosis, and the knowledge being learned of backdoor schemes to gain extra money into Greenway Hyundai's pocket for a warranty recall. Most importantly knowing what I had personally experienced driving this car as Hyundai's crash dummy, that it was definitely not a top end noise. ************ also mentioned several times  to "blow my own motor and come back for the warranty repair," and that he has plenty "of guys willing to put in a motor for commission." ************ also mentioned that my car appeared to be serviced well including oil, for "what it is" and yet notes show otherwise through PA. The first suggested PA that ************ wanted to send in for "Goodwill" only mentioned repairs of top end noise. Knowingly that the PA would be denied through HMA for not being a justifiable repair for engine replacement, which leads the custmoer's VIN to being "blacklisted" for future repairs when engine fails, even under warranty. This was never ever mentioned on Greenway Hyundai's behalf to me, only by Hyundai Motor America, after several questions of concerns. ************ was shocked I knew about the procedure of blacklisting a VIN through a PA and mentioned how he double checked my VIN after PISTON SLAP PA was sent. - Not yet mentioned- Greenway Hyundai had every intention of twisting my arm into PA that made no sense for approval and knew I would be denied based upon technical verbiage, and blacklisted for ultimately bogus suggested repairs for engine replacement. Also known as their job as a technician to properly diagnosis the vehicle, not bypass procedures to benefit their own pockets. My VIN was never blacklisted because somewhere along the way it was made clear to someone bigger than myself and Greenway Hyundai, that I was being lead astray. From the knowledge I have gained in this atrocious situation, the only reason I wasn't blacklisted was if the dealership, Greenway Hyundai and or HMA did something wrong.
  Days after my car arrived, the promised "get you into the doors" diagnosis (which is required by Hyundai's ******************* not a dealership courtesy, for Code P1326) turned into trying to ******* me again, into a previously mentioned charge of $450 for a "proper" diagnosis to be performed. If I did not pay, I was told to come get my vehicle, that was still in the same position before paying on my expense for a tow. It wasn't until I got my paperwork and car back 15 days later, that Greenway Hyundai renamed the diagnosis, into "Multi Point Inspection," while not even accomplishing that. I was given a list with my paperwork 04/06/2022 that had suggested "repairs" that were never once mentioned on any recorded call. Drive belt(s) were documented as suggested replacement and were mentioned as "ripped." My vehicle returned with flat tires, a nail in my tire, "ironically" the tire they don't suggested for replacement, the engine splash shield dangling, indicating my car was touched underneath, which wouldn't be necessary in these series of events, if "no diagnosis" was ever performed. The tow truck driver also mentioned that *****, the ***************** Manager, drove my car to him, on flat tires, meanwhile also having to RESET code P1326 to even take vehicle out of limp mode to be driven.
  On 03/29/2024 I called ***** F to redeem what was offered as a "free tow" back to my house. ******** of him, by his "friend" for free, that the dealership would not pay for this or have affiliation to this tow. This tow was ONLY offered after restating the safety liability at hand after ************ told me he was denying my service for not paying $450 and to come pick up my vehicle, after questioning the logic of his "never properly perform diagnosis." My vehicle didn't need to be a Greenway Hyundai as long as it was, if protocol was done correctly. I was never even offered a loaner during this experience, which is also protocol for Code P1326. In the ultimate last rebuttal, 03/29/2024, ************ proceeded to ask what my intentions were with the car now, stating the obvious that the car is still in limp mode, not able to be driven, and will only sit in my driveway. I was also told several times the vehicle isn't worth anything and it's time for a new car, yet I've spent almost $25,000 for this car, alone. While he is still expecting somewhere, somehow, that trust still even exists with any Hyundai vehicle and or dealership, especially Greenway Hyundai. It was made clear that for someone who wanted my vehicle removed after denying $450 misdiagnosis had something left to say. ************'s final rebuttal was mentioning the vehicle has PISTON SLAP, not previous suggestions of values, lifters and or tappets. Negligence at it's finest. Pistons connect to rod bearings, not the previously stated top end noise. From the notes to the recorded calls, nothing factual is being offered from Greenway Hyundai. ************ knew that the prior PA, HE wanted to send in about VALUES, TAPPETS, AND LIFTERS, the one he tried to trick me into, would definitely be denied and I would be in a worse position financially with the car, ultimately. As well as my VIN being blacklisted, once again. I immediately called Hyundai Motor America to update my almost closed case on the NEW suggested repair, piston slap. The whole situation changed dramatically and entirely as ************ tried to convince me that the PA suggestion previously about values, tappet and lifters, was what I "denied" to be done. I denied a PA being sent in based upon "top end noise" NOT piston slap. I had HMA step in and contact ***** F to follow through with the proper PA being sent in for specifically piston slap, which is not top end noise. Without asking proper questions or having proper education, most customers are not made aware of all the technicality, blacklisting and negligence on the said mechanics.  ************ had no intentions on mentioning piston slap until no money was going to be made by me, getting towed back to my house. ************ was unwilling to explain any reasoning behind any of his suggested repairs, "repairs" that NEVER made the list I received when my car was finally returned to me, 04/06/2024. Not even the dates provided in paperwork are accurate. ************ even stated on our LAST call that he apologized, "I didn't get the answer I wanted, but it is still valves, tappets or lifters. NOT piston slap." Which brought me back to bigger concerns of a proper PA being sent in on the behalf of a piston slap issue, not top end noise and or the car being tampered with at this point from unprofessional technicians. The technicality behind this lawsuit has had both Greenway Hyundai and Hyundai Motor America admit that if the lawsuit was not active, my engine would be replaced. Way easier said than done to customers who have already spent thousands of dollars for something that should be reliable. The vehicle wasn't even used as a daily driver, meaning that if it was, the engine would have failed much sooner, potentially before the lawsuit. Leaving myself and many others responsible for replacement and repairs. Specifically ************ stated that Greenway Hyundai would have loved to help me out here, but couldn't because of Hyundai Motor America. HMA has stated otherwise. It has been made very clear that HMA and every dealership is separate from one another and can make their own decisions, independently. Greenway Hyundai has no intentions on helping any of their customers, unless you help fill their wallets. Once Greenway Hyundai realized that the embellished repairs were not adding up and I had questions, the scrambling started. If you're a trustworthy technician, mechanic and or human, you have no issue with explaining what a proper diagnosis would share. Not attempting to belittle your customer and or women into believing the complete opposite of what the final PA was sent in for, in this case.
  
  No individual should place any sort of trust, whatsoever into ANY individual at Greenway Hyundai. ******************* was also contacted several times during these series of events and left unanswered by him. The customer is last on the list of importance and treated as bottom of the barrel, especially if you're unwilling to invest into the lies, another poorly equipped vehicle, scams and or unnecessary repairs suggested.
  
  As mentioned previously, Greenway Hyundai stated, they would love to replace my engine for what is known for a common issue with this specific code P1326, but their hands are tied by corporate, HMA. Hyundai Motor America has once again made it clear you're a franchise that can make their own decisions. Please finish the job entirely, with accuracy, professionalism, and also including repairs to the nail in my tire, engine splash shield, and repairs never ever mentioned previously before delivered paperwork, 04/06/2024.
  
  Sincerely,
  
  ****************

  Customer response

  04/18/2024

  Complaint: 21557757
  
  I am rejecting this response because:
  
  My experience with Greenway Hyundai has been nothing short of a nightmare. My vehicle was in Greenway Hyundai's hands just 2 months prior to this. The previous documents given to me do not even mention suggested repairs as stated in new paperwork, meanwhile my e-brake has been broken since my last visit. There is a form of picking and choosing how cars are being diagnosed, if there ever are at this specific dealership. My original complaint hasn't even scratched the surface on the concerns and most importantly safety liabilities when it comes to this recall and dealership, alone. I explained from the very first contact with ***************** Manager *****, that myself had experienced a very scary and dangerous situation in the car, with accelerating extremely high RPMs, engine knocking, stalling and idling. While not allowing the car to accelerate anything over 45mph, if that. Ultimately giving code P1326, placing vehicle into said limp mode. All before my car arrived, this was thoroughly explained to Greenway Hyundai and Hyundai Motor America. I was then swindled into the doors by *****, promising me an answer from a legitimate and properly done diagnosis, for free. As mentioned previously, I towed myself in my own expense to the dealership. All communications were done via phone calls.
  The first day my car arrived 03/22/2024, ************ the ** -also known as ***- called to explain about the knock sensor, that was already updated in July 2022, was replaced, again. While failing to mention that my original knock sensor WAS ultimately placed back into my vehicle because the results did NOT change from code P1326. Indicating the knock sensor was actually detecting the literal knocks, not "tapping." ************ suggested at that point the issue COULD be a "top end noise," and not the said recall of premature wear of the connecting rod bearings. He stated he knew immediately UPON the vehicle just being turned on, without performing proper diagnosis, driving the vehicle or literally anything, that the issue was a "top end noise." ************ gave examples such as values, tappet or lifters. Discrediting entirely my experiences and knowledge driving this beyond hazardous car, while in the same breath mentioning to me how this is happening to many customers weekly, with Code P1326. While Greenway Hyundai is throwing unnecessary repairs at vehicles that are not complimentary, by far. Just for the customer to turn around with the same issue and their money gone. As mentioned, no reimbursement will be made to customer for previous repairs, even if it leads to ultimate engine failure, under this code. Still leaving me with no proper diagnoses, which is why I towed myself in. Many questions were raised for honest repairs to be even made as days went along, the accuracy of this diagnosis, and the knowledge being learned of backdoor schemes to gain extra money into Greenway Hyundai's pocket for a warranty recall. Most importantly knowing what I had personally experienced driving this car as Hyundai's crash dummy, that it was definitely not a top end noise. ************ also mentioned several times  to "blow my own motor and come back for the warranty repair," and that he has plenty "of guys willing to put in a motor for commission." 
  The first suggested PA that ************ wanted to send in for "Goodwill" only mentioned repairs of top end noise. Knowing that the PA would be denied for TOP END noise, by HMA for not being a justifiable repair for engine replacement, which leads the customers VIN to being "blacklisted" for future repairs when the engine fails, even under warranty. This was only mentioned to me by Hyundai Motor America, not Greenway Hyundai. This being mentioned to me made decisions even harder when it came to trusting a proper PA was being sent in when the information being relayed to me was inaccurate, while ************ hoped I didnt understand the basics of a engine. Greenway Hyundai had every intention of twisting my arm into PA that made no sense for approval by HMA and knew I would be denied based upon technical verbiage, and blacklisted for ultimately bogus suggested repairs that will still ultimately result in Code P1326. My VIN was not blacklisted because somewhere along the way it was made clear to someone bigger than myself and Greenway Hyundai, that I was being lead astray. From the knowledge I have gained in this atrocious situation, the only reason I wasn't blacklisted was if the dealership, Greenway Hyundai and or HMA did something wrong.
  Days after my car arrived at the dealership, the promised "get you into the doors" diagnosis (which is required by Hyundai's ******************* not a dealership courtesy, for Code P1326) turned into trying to ******* me again, into a previously mentioned charge of $450 for a "proper" diagnosis to be performed. While mentioning once again, how technical the verbiage became, only along the way. Please see attachments for Hyundai ******************* an accurate breakdown of requirements for Code P1326. I was told if I did not pay the $450, to come get my vehicle, that was still in the same position before paying on my expense for a tow. It wasn't until I got my paperwork and car back 15 days later, that Greenway Hyundai renamed the diagnosis, into "Multi Point Inspection," while not even accomplishing that. 
  On 03/29/2024 I made the decision not to approve the PA the ** wanted to send in for a TOP END noise, by an improperly done diagnosis. I called ************ to redeem what was offered to me as a "free tow" back to my house. ******** of him, by his "friend" for free, and mentioned that the dealership would not pay for this or have affiliation to this tow. This tow was ONLY offered after restating the safety liability at hand after ************ told me he was denying my service for not paying $450 and to come pick up my vehicle, after questioning the logic of his "never properly perform diagnosis." My vehicle didn't need to be at Greenway Hyundai as long as it was, if protocol was done correctly. I was never even offered a loaner during this experience, which is also protocol for Code P1326. In the ultimate last rebuttal, 03/29/2024, ************ proceeded to ask what my intentions were with the car now. Stating the obvious that the car is still in limp mode, not able to be driven, and will only sit in my driveway. I was also told several times the vehicle isn't worth anything and it's time for a new car, yet I've spent almost $25,000 for this car, alone. It was made clear that for someone who wanted my vehicle removed after denying $450 misdiagnosis had something left to say. ************'s final rebuttal was mentioning the vehicle has PISTON SLAP, not previous suggestions of values, lifters and or tappets. Negligence at its finest. Pistons specifically connect to rod bearings, not the previously stated top end noise. This exact code relates to rod bearing failure, going back to previously stated knock sensor replacement to detect this issue. From the notes to the recorded calls, nothing factual is being offered from Greenway Hyundai. ************ knew that the prior PA, HE wanted to send in about VALUES, TAPPETS, AND LIFTERS, the one he tried to trick me into, would have definitely been denied and I would be in a worse position financially with the car, ultimately. As well as my VIN being blacklisted, once again. I immediately called Hyundai Motor America to update my almost closed case on the NEW suggested repair, piston slap. The whole situation changed dramatically and entirely as ************ tried to convince me that the PA suggestion previously about values, tappet and lifters, was what I "denied" to be done. That is incorrect, I denied a PA being sent in based upon "top end noise" NOT piston slap. I had HMA step in and contact ***** F to follow through with the proper PA being sent in for specifically piston slap, which is not a top end noise. A *** -also known as a ***** Service Engineer- was finally involved, which wouldnt need to take place if the technicians were confident in their education and or certificate. A *** steps in when the story does not add up. I was enlightened by Hyundai Motor America on my engine being tore down entirely and rebuilt again during the *** involvement, determined literal Piston Slap. Not any other suggested repairs by ** ************** Which also includes repairs, on the paper work placed inside my vehicle, not ever mentioned previously. Any new repairs that have been documented and not documented by Greenway Hyundai have happened under their watch and labor. 
  Without asking proper questions or having proper education, most customers are not made aware of all the technicality, blacklisting and negligence on the said mechanics. Most will not question a technicians suggestions if they are not educated themselves, which is the constant revolving door financially for this dealership instead of building trust with their customers. ************ had no intentions on mentioning piston slap until no money was going to be made by me, getting towed back to my house. I was given a list with my paperwork 04/06/2022 that had suggested "repairs" that were never once mentioned on any recorded call. Drive belt(s) were documented as suggested replacement and were mentioned as "ripped." My vehicle returned with flat tires, a nail in my tire, "ironically" the tire they don't suggested for replacement, the engine splash shield dangling, indicating my car was touched underneath, which wouldn't be necessary in these series of events, stating once more, if "no diagnosis" was ever performed. The tow truck driver who brought my car also mentioned that *****, the ***************** Manager, drove my car to him, on flat tires, meanwhile also having to RESET my vehicle from code P1326 to even take vehicle out of limp mode to be driven.
  
  
  ************ even stated on our LAST call that he apologized, "I didn't get the answer I wanted, but it is still valves, tappets or lifters. NOT piston slap." Which brought me back to bigger concerns of a proper PA being sent in on the behalf of a piston slap issue, not top end noise and or the car being tampered with at this point from unprofessional technicians. The technicality behind this lawsuit has had both Greenway Hyundai and Hyundai Motor America admit that if the lawsuit was not active, my engine would be replaced. Way easier said than done to customers who have already spent thousands of dollars for something that should be reliable. The vehicle wasn't even used as a daily driver, meaning that if it was, the engine would have failed much sooner, potentially before the lawsuit. Leaving myself and many others responsible for replacement and repairs. Specifically ************ stated that Greenway Hyundai would have loved to help me out here, but couldn't because of Hyundai Motor America. HMA has stated otherwise. It has been made very clear that HMA and every dealership is separate from one another and can make their own decisions, independently. Greenway Hyundai has no intentions on helping any of their customers, unless you help fill their wallets. Once Greenway Hyundai realized that the embellished repairs were not adding up and I had questions, the scrambling started. If you're a trustworthy technician, mechanic and or human, you have no issue with explaining what a proper diagnosis would share. Not attempting to belittle your customer and or women into believing the complete opposite of what the final PA was sent in for, in this case.
  
  No individual should place any sort of trust, whatsoever into ANY individual at Greenway Hyundai. ******************* the ** was also contacted several times during these series of events and left unanswered by him. The customer is last on the list of importance and treated as bottom of the barrel, especially if you're unwilling to invest into the lies, another poorly equipped vehicle, scams and or unnecessary repairs suggested.
  
  As mentioned previously, Greenway Hyundai stated, they would love to replace my engine for what is known for a common issue with this specific code P1326, but their hands are tied by corporate, HMA with a lawsuit. Hyundai Motor America has once again made it clear the dealership is a franchise that can make their own decisions. Please finish the job entirely, with accuracy, professionalism, and also including repairs to the nail in my tire, engine splash shield, and all the repairs never ever mentioned previously before delivered paperwork, 04/06/2024. Ebrake included. 
  
  Sincerely,
  
  ***************************

  Customer response

  04/18/2024

  Hyundai ******************

  Flow Chart ForCode P1326

  Customer response

  04/18/2024

  Additional pages to Hyundais ****************** protocol flow chart. 15 pages. 

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  .Had a car accident on November 28th 2023 and was told by the insurance to get ahold of the dealership where I purchased the car because I had other coverages. the dealership never even told me that I had Gap and maintenance insurance until Geico and the lending company informed me. I went to the dealership and spoke to the same financing man I bought the car from and he wanted me to pick a car from the dealer and that he would handle all the paperwork, but if I did not purchase from them it would be a few weeks. I did not see anything I liked so being that said I declined the offer. I was never even given a paper to cancel the maintenance coverage until it was asked for by the loan company I had to return to the dealership On December22nd 2023. I returned to the dealer to cancel the maintenance coverage. will the loan company is still charging me for the car because they dealership has yet to send the check for the balance of the maintenance coverage we are now in late February. I still have to pay on the car until this is resolved. I never used the maintenance to change my oil because they kept giving us a run a round so I took it elsewhere and had my oil changed.

  Customer response

  03/06/2024

   the dealership Has yet to resolve the matter

  Business response

  03/22/2024

  The customer submitted the cancellation request on 12/22. Our accounting team issued the product refund of $1,615.83 to the customer's bank, ******************** on 1/4/2024 (Check number ******, copy provided). When this complaint was originally received on 2/20/2024 we found that the original check had been lost in transit as it had not yet been cashed. We placed a stop on the original check and issued the replacement check (check ******, copy provided) on 2/26/2024. That check was cashed by the customer's bank on 3/13/2024.

  Customer response

  03/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  $500 deposit placed to hold a car during negotiations. Deposit was confirmed to be refunded after sending a check for $45000 and financing the balance for the full car purchase price. Deposit was never refunded. Still no clarity on how to get the deposit back.

  Business response

  02/05/2024

  Shan ****,

  We apologize for the the delay, the money is refunded.

  Thank you,

  *******************

• Initial Complaint

  01/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Notified that a payment by the Dealer was mailed to HMF on 12/4/2023 and one month later still no adjustment to my account.This issue dates back to 8/3/2023 when vehicle was purchased.Dealer Staff do not respond to Texts or Emails to update on this issue since 12/4 when refund check was supposedly sent to HMF.

  Business response

  01/04/2024

  We have sent the check, it was not cashed by HMF. We issued another check to HMF and provided customer the tracking #

  HMF has received the check!

  Customer response

  01/18/2024

  The issue has been finally resolved.

  Business response

  01/18/2024

  We have re issued the check and it should be resolved.

  We had issued a check earlier but it was not cashed by Hyundai.

  This should be resolved.

  *******************

  Customer response

  01/18/2024

  The issue has been resolved.

  Customer response

  01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  The issue has been resolved.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩