Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother bought a vehicle from this location. After going back and forth over the phone, I was sent over payments via text message from a salesman regarding purchasing the vehicle we inquired about. It was late on a Monday and we were going to be unable to pick it up that night after going back and forth all day. Of course we were already on our way to the dealership and it was about an ***** minute drive. After being jostled back and forth that the car would be ready, then not be ready, we decided to continue on in to get the paperwork signed. We got there about 15 minutes b fore they closed and sat there until 9:30pm before being brought into the finance dealership to sign the paperwork. At no point during the negotiations was it disclosed that the dealership added $6,000 worth of prepaid maintenance and an extended warranty. After doing some research, it appears that this is a fairly common practice. While it may be questionable legally, it's very inappropriate ethically. It also is required to be disclosed when in the finance manager's office, the option has to be given to the customer. The craziest part is that when we tried to call the dealership after receiving the paperwork for the loan and the amount not matching what we expected, we received the worst customer service ever. Between being told they were too busy to talk to us, being hung up, being yelled at, the dealership told us they would cancel the stuff that wasn't supposed to be included. It took 4 days just to speak to someone who would "agree to cancel it."Apparently, this dealership likes to try and take advantage of customers and pull stunts like listed above.

  Business Response

  Date: 04/07/2025

  We apologize for the inconvenience and misunderstanding. We have paperwork showing customers approval. On request we have cancelled the products.
  

  Business Response

  Date: 04/18/2025

  We have cancelled all products as requested for $5580 and sent the check to the lien holder Canvas Credit Union.

   

  *** ******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice in the mail stating that my Hyundai Elantra had a camera repair recall. Since my camera completely stopped working, I came into Greenway Hyundai and showed Hyundai pictures of my camera. I waited at Hyundai for 2 hours and the service representative told me that my car was good to go. However, when I checked the camera, it still didn't work and when I checked the actual camera, nothing was changed. The dealership lied to me and told me that they replaced the camera and completed the recall. I then called and scheduled another appointment to get it done. I waited for 3 hours while I thought my car was being repaired but the service representative told me that 1) the camera was not replaced the first time, 2) the recall has already been closed out so I would have to pay $1500 to get my camera replaced, and 3) there is nothing that can be done. Before I pursue legal action, I want to try and solve my problem with the BBB. This is unacceptable and unfair and legally wrong.

  Business Response

  Date: 04/08/2025

   

   Sorry to hear about your frustrations with your recent visit with us. Unfortunately, TSB 25-01-002H and part number installed for your back up camera does not fall under replacement camera. I know we spoke on phone on 4.3.25 and I was able to submit a goodwill claim for replacement camera, part# *****-AA210. *** approved goodwill replacement for you. We have an appointment scheduled for 4.11.25 at 9am to get this rectified for you. Again, I do apologize for the inconvenience. I look forward to getting this resolved and working with you. 

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23153134
  
  I am rejecting this response because:
  

  I did more research and I have contacted Hyundai Corporate to verify the information that we talked about over the phone. And according to Hyundai Corporate, I shouldn't have to pay anything for the repair to my backup camera

  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/16/2025

   Dear ******* ******,
  Thank you for bringing your concerns to our attention, and we appreciate the opportunity to address your complaint.
  We understand your frustration regarding the deductible you were initially informed you would need to pay for the installation of your rear-view camera. After reviewing your case and speaking with our team, we recognize the importance of making this right and ensuring you are satisfied with the resolution.
  We are pleased to let you know that the deductible will be waived in full. You will not be responsible for any out-of-pocket expenses related to the camera installation.
  Customer satisfaction is very important to us, and we apologize for any confusion or inconvenience caused during this process. If you have any further questions or need additional assistance, 

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the Greenway Hyundai dealership on 09 Nov. 2024 for an appointment to look at the 2025 ****. When I began discussing sale options with ****** *****, I had asked about the $1500 off when you upgrade that was mentioned over the phone when I booked the appointment. We also discussed the refunding of my last service bill (as was offered via email). Both of which were agreed upon by the Finance manager at the time, Brand ******. This was all written down and signed on the page when we discussed which vehicle I would be purchasing (2025 Kona SEL with convenience) and how much I would get for my trade in($18,500). The Finance Director has stated that these documents are not kept.I had checked with ****** and ****** several times that the $1500 and the service refund would be included in the deal and was assured that they would be issued as a separate check after the main transaction that would strictly handle the trade-in of my vehicle and the purchase of the Kona.Before I left the dealership, I returned to ************** and watched him input the check request for $2134.53 ($1500 offer + $634.53 service refund). One would expect there to be record of this request that can confirm that this was indeed offered and approved by ******, no longer with the company.After 5 months of not receiving the above mentioned check I finally get a call back from who I assume is the Finance Director, though I did not catch his name to be sure. I was then informed that they have no record of the $1500 being part of the agreement and the best they could do was the refunding of the service bill. ******, confirmed over the phone that he remembered the situation and that it was an error relating to why ****** was fired. This leads me to believe the check that he put into their system was cancelled/denied (presumably there should be record of this as well) when his employment was terminated. I was never notified that this did not go through. I was never notified of any error.

  Business Response

  Date: 04/01/2025

  Customer was given special APR in lieu of the rebate. We have explained this multiple times. Customer then arrived on March 31st, was disruptive and disrespectful to multiple employees. 

  She does not receive the 1500 as she received a lower interest rate. We are in the process of refunding the service bill. 1500 was a conditional rebate in lieu of the rebate.

   

  *** ******

  Customer Answer

  Date: 04/05/2025

   
  Complaint: 23141131
  
  I reject the response from Mr. ******************* was told at the time of the sale that the rate I received was because of my credit score (780+). At no point during the transaction was I told that the rate was "special" or that by accepting the rate I was forfeiting any other offers. 

  
  After four months of trying to contact the Greenway Hyundai finance department, I was finally able to inquire about the status of my rebate check over the phone on 28 March and that was the first time I heard the story about the lower APR rate.  I went into the dealership in person on 31 March to review all the paperwork of the deal and to explain what happened on 09 Nov when I purchased the car.  The dealership management did not acknowledge the agreement made by their finance team or the rebate check request (it should be in their system). Mr. ****** did not introduce himself, he talked over me, and treated me disrespectfully. I was calm but firm while in their office and they continued to belittle and ultimately yell at us without even considering any sort of resolution other than maintaining that I was wrong and publicly kicking us out. 

  
  In closing, a member of their team offered me a low finance rate due to my good credit score; NOT because of a choice between a special APR rate or a discount. At no point was such an offer ever mentioned regarding a higher rate if I took the $1500. To claim so over 4 months later is a lie without any supporting evidence. Their employee made and approved a rebate offer, whether he should have or not, he still approved of it and their finance system should have a record of this as additional evidence of the original agreement. They have fired the employee and thrown out documentation of the original agreement cut sheet that I signed along with the sales manager (undisputed fact). At the very least I deserve a refund for the service visit as offered via email. Additionally, the dealership should honor the offer of the $1500 that was part of the original agreement and that I personally witnessed being requested in their system by finance at the time all contract paperwork was signed. Greenway Hyundai cancelled it after the fact without ever providing me with proper notification or explanation. Greenway Hyundai Orlando has lost my business, and the business of my family based on their methods of conduct regarding sales, finance, and issue resolution.
  
  Sincerely,
  
  ****** St ****

  Business Response

  Date: 04/14/2025

  Firstly, there was no $1500 refund in the deal, only rebates can be used in a deal or cash back to customer. The rebates are conditional offers, meaning a lower APR or rebate in lieu of the APR. Of course all low APR's require good credit and are available to all with good credit or rebate with a higher rate. While prime rate was at 7% , ****** was given a special APR of 3.49%. There is no rebate with special APR. Normal rate is 6.99 with a rebate on a Kona.

  Business Response

  Date: 05/03/2025

  There is no error, $1500 rebate or special rate. Offers cannot be combined. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in purchasing a vehicle went through the whole process of signing never obtained the vehicle I ended up backing out and not purchasing to do my father passing. They advise me that they would cancel the contract and return my deposit. The vehicle had been sold off currently *********** says I have a payment coming due for a car that I never bought dont have, has been sold off to someone else, *********** advise me the dealership has to contact them and cancel the contract the dealership has not done so because the contract is still in affect. The dealership has not contacted them or made an attempt to cancel the contract! Ive called numerous of times dont get a answer I just need them to contact *********** and cancel the contract that I never went through with now I have a loan for a car I dont have someone else has it and its impacting my credit!

  Business Response

  Date: 03/28/2025

  We have cancelled and paid the contract. This deal was voided.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased Hyundai ******** SEL 2024 on 3/11/2024 .Then only three months later, I started to experienced significant issues with the transmission and car rolling back. Trusting in Hyundai's reputation for quality, I approached Greenway Hyundai with high expectations.Unfortunately, I feel deceived by the information I received, which appears to have been motivated by a desire to finalize the sale rather than to serve my needs as a customer. The part owner of ********************** told me because I had negative equity that *******'s warranty would not cover my vehicle and I would have to pay off the negative equity first, in desperation of urgently needing a working car with a school starting in a couple weeks from that time. And the exhaustion of being in loaner vehicles, back-and-forth to the dealership trying to figure out what was happening .The information given to me made a big impact on my decision. On Aug 1, 2024 I was told that I needed to put a $4000 down payment to trade in my the 2024 Hyundai Santa Fe that was just sitting at the dealership, due to safety hazard to get the 2024 Hyundai Palisade.The part owner provided me with incorrect information regarding the warranty terms, leading me to make a decision that has put me $4,000 in debt. This situation arose primarily because I was under the impression that the warranty wouldn't adequately cover my needs, and it wouldve been impossible for me to pay the negative equity like I was informed. Also, it raised my payments another $200 a month, which was going to be hard to afford with the rising cost of living. Shortly, three days later, HYUNDAI warranty called me and said that they were going to buy the car back. After I had already traded the car in And paid $4000 down payment just to get a working car. The dealership knew my situation and took a vantage of me being stressed out, and trusting their information instead of having my best interest as a valued customer since 2022.

  Business Response

  Date: 01/24/2025

  Customer's Santa Fe had a transmission issue, ofcourse she knew it was under warranty as we even gave her a loaner. She was frustrated as the transmission was on back order and we provided her information for buyback. She came back again and said she would rather have a Palisade like the one she had before. We advised her trading would have negative equity. Maybe she has Lemon Law and trade in mixed up. The customer's car was in service at no charge to her. She didn't want to wait.

  Customer Answer

  Date: 01/25/2025

  Yes my car was in service and I was frustrated about it, especially since I was put in a car that didnt even have Ac in the third row and I became even more inpatient because the people from the dealership insisted that THE ONLY thing that warranty would do is change out my transmission. And they insisted that warranty wouldnt ever buy my car back because of the negative equity which was completely false information. On August 1, 2024, I went into the dealership with only intentions to go pick up my badge ID because I work for a school and it was in the vehicle that was in service. One of the sales people approach me with this supposedly great deal and they had all these supposedly incentives and that he would be able to get me into a nicer car paying the same that I was paying for my 2024 ********, after they ran the prices, everything changed and now became a different price all of a sudden. Once I was given me the paperwork to look at what I would be paying, and I was sitting on a table contemplating what to do. I already had my mindset that I dont think I would be able to do this. Then I asked one of the sales managers ***, again about the warranty, and he said in front of another employee that could verify which was another sales person Hyundai warranty is not going to buy your car back because you have negative equity even if they buy the car back you would have to pay off the negative equity first and cut a check for it, My negative equity was about ******. It was obvious I could not afford that. Again, this is why I say that because of this advice from somebody, I thought had my best interest as a valued customer, I went along with the deal, then shortly, three days later HYUNDAI warranty called me saying that they would buy back the vehicle. By that time, it was too late.I also spoke to a person from HYUNDAI warranty and they explain that because of the situation they could bring my payments down to what it was before because the previous vehicle of the 2024 Hyundai Santa Fe transmission giving out was obviously not my fault. And they would be able to adjust my payments to what I was paying previously. All of this is on a recorded line by Hyundai cooperate this person is a caseworker which I have all his information, including emails, this caseworker ******* informed me, I would have to reach out to the dealership that they would be able to help me, calls after calls, and voicemails,they never answered or returned any of my phone calls how convenient? all this information that I am giving has been documented by Hyundai corporate everything on recorded lines. I ended up going to the dealership to be able to speak to someone and they also said the same thing that warranty wouldnt Buy back the car because  who was going to pay the negative equity Which I also have documentation of. 
  Again, this was all false information from the dealerships behalf and it is very disappointing, to me as a supposedly valued Customer , especially going through such a difficult situation of not having a reliable vehicle. And having no choice, but to put a down payment that I honestly could not even afford it was either that or pay off negative equity.

  Warranty would  have bought my car back with or without negative equity. 
  

  Not only that it was very disappointing and surprising that every time I went to the dealership, they were still selling the 2024 Santa Fe after being well aware that they have issues with the transmission and according to articles that I read, they were to be put a stop sale on the 2024 Santa Fe. To avoid customers dealing with the same issues. 

   

   

   
  Complaint: 22852050
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 02/13/2025

  We informed the customer, she could call ********************** and wait for a buy back or trade. At no point was she forced to buy. As a matter of fact she left and came back another day to purchase. She was informed on money down and moved forward with it. She must have heard from Hyundai much later on a buyback when she didn't own the car any more.

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 11, 2024, I visited Greenway Hyundai to purchase a ***** Cruze that I had seen on the dealership's website. As part of the purchase process, I placed a $1,000 deposit. That day, I left the dealership with the used ***** Cruze, under the understanding from the manager that my loan through *********** had been approved.However, after a full month of having the vehicle, I was informed that *********** did not actually approve my loan. As a result, I was forced to return the car on December 16, 2024. At that time, I requested the return of my $1,000 deposit, which I was verbally assured would be refunded because the issue was not my fault.Since December 23, 2024, I have contacted Greenway Hyundai multiple times via phone, text message, and in-person visits to follow up on my refund request. Each time, I have been met with delays, lack of communication, and contradictory information. Despite these efforts, the dealership has failed to return my deposit as promised.

  Business Response

  Date: 01/21/2025

  We have refunded $300 on your card and mailed a check for $700.

  We apologize for the delay.

  Customer Answer

  Date: 01/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they actually send the check because so far I only have the $300. If I don't receive the $700 I will reopen the case. Thank you.
  
  Sincerely,
  
  ***** ******* *****

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a domestic violence survivor with legally protected identity (SSA-issued). I owned a functioning vehicle with no intention of purchasing. I visited Greenway Hyundai Orlando solely due to their mailer's two false claims: (1) I won "$2,500 INSTANT CASH" and (2) "EVERYONE GETS APPROVED - NO DOWN PAYMENT NEEDED."December 6: Upon arrival, they ignored the prize claim and made 8 unauthorized credit pulls through third-party salespeople. When distressed about these pulls, they manipulated my new credit situation, claiming 8.19% was "a really good rate." Relying on their approval guarantee, I surrendered my working vehicle and signed with Hyundai Motor Finance.December 18: Finance Manager ***** called about needing to resign the "registration paperwork." December 19: While on my lunch break, I went to the dealership and he Seized vehicle, claimed sudden identity verification needed, concealed loan denial - proving their "everyone approved" guarantee false. Sales Manager ***** arranged through Enterprise rental after witnessing deception.December 20: Made 6 more unauthorized pulls, attempted switch to Ally (16% rate) which was already done on 12/6, then Finance Director ***** Elksibi aggressively presented email from **** D'***** from HCA falsely claiming "synthetic profiles" despite my legal documentation. Created hostile environment, detained Enterprise rental that was on my credit card, withheld belongings (still unreturned).Violations:- False prize advertising - Fraudulent approval guarantees - FCRA (14 unauthorized pulls)- Florida victim protection laws - Consumer protection statutes Their predatory tactics started with false advertising (nonexistent prize, fake approval guarantee), escalated to unauthorized credit pulls, and culminated in false fraud accusations against a protected domestic violence survivor. They exploited my situation of rebuilding credit under a new, legally protected identity, causing severe financial and emotional harm.

  Customer Answer

  Date: 01/02/2025

  Thank you Here are the attachments that were not included with my original, it shows the full details and my formal complaint and the letter that was emailed to Greenway Hyundai Orlando  For some reason it was missed with my submission.

  Business Response

  Date: 01/05/2025

  This sale was not false advertising and had a winner with the right winning number.

  ********* had signed a credit application and authorized Greenway Hyundai to secure financing, so the credits pulls were completely authorized. Unfortunately bank retracted its approval and per our delivery agreement, it was contingent on bank approval. We made numerous attempts to secure financing to get this deal finally approved.

  Upon no approval we rescinded the agreement. ********* had done this deal with no money down. We paid for a rental while trying to get it approved.

  With no complete approval we had to cancel this transaction.

  Customer Answer

  Date: 01/15/2025

  Why was this closed? Nothing has yet to be resolved and nothing has been given to me in writing as requested, PLEASE HELP. These people are scamming people. Where is the proof of anything I signed? How about all the credit pulls? This is an absolute out rage. I need help. I still have not received any proof of anything I signed!

  Customer Answer

  Date: 01/15/2025

  I just saw this message without any chances to reply. Where are the "signed" documents authorizing all the credit inquires? Why would my file be submitted to the same banks multiple times? Where is there any proof of the fraud they are claiming? There is NON you can clearly see the lies being told here!

  Customer Answer

  Date: 01/15/2025

  Please accept this formal response

  I formally dispute these claims and request the following documentation:
  Please provide copies of all signed credit applications and authorization forms that allegedly gave permission for multiple credit inquiries.
  Please explain and provide documentation showing why my application was submitted to the same financial institutions multiple times, as this appears to be unnecessary and harmful to my credit score.
  I categorically deny any allegations of fraud and request evidence supporting these serious accusations. No such evidence has been provided because none exists.
  The dealership has failed to produce any of the requested signed documentation despite multiple requests. This inability to provide basic documentation calls into question the validity of their claims.
  Regarding the "delivery agreement contingent on bank approval" - I was told I was denied due to fraud as I provided proof please provide proof of the fraud as I have not received it.
  I maintain that multiple unauthorized hard credit pulls were made without my consent, damaging my credit score. I am formally requesting all documentation related to this transaction, including but not limited to:
  All signed credit applications
  All authorization forms
  The complete delivery agreement
  Documentation of alleged fraud
  Records of all credit submissions to financial institutions

  Why would my file be sent to the same Banks within 2 weeks apart? Were is my signature for this?
  

  Customer Answer

  Date: 01/15/2025

  Please accept this formal response

  I formally dispute these claims and request the following documentation:
  Please provide copies of all signed credit applications and authorization forms that allegedly gave permission for multiple credit inquiries.
  Please explain and provide documentation showing why my application was submitted to the same financial institutions multiple times, as this appears to be unnecessary and harmful to my credit score.
  I categorically deny any allegations of fraud and request evidence supporting these serious accusations. No such evidence has been provided because none exists.
  The dealership has failed to produce any of the requested signed documentation despite multiple requests. This inability to provide basic documentation calls into question the validity of their claims.
  Regarding the "delivery agreement contingent on bank approval" - I was told I was denied due to fraud as I provided proof please provide proof of the fraud as I have not received it.
  I maintain that multiple unauthorized hard credit pulls were made without my consent, damaging my credit score. I am formally requesting all documentation related to this transaction, including but not limited to:
  All signed credit applications
  All authorization forms
  The complete delivery agreement
  Documentation of alleged fraud
  Records of all credit submissions to financial institutions

  Why would my file be sent to the same Banks within 2 weeks apart? Were is my signature for this?

  I just saw this message without any chances to reply. Where are the "signed" documents authorizing all the credit inquires? Why would my file be submitted to the same banks multiple times? Where is there any proof of the fraud they are claiming? There is NON you can clearly see the lies being told here!

  Thank you Here are the attachments that were not included with my original, it shows the full details and my formal complaint and the letter that was emailed to Greenway Hyundai Orlando  For some reason it was missed with my submission.

   

  Business Response

  Date: 01/16/2025

  Upon signing the credit application, you authorized us to submit to banks to secure financing. We do not require multiple applications to secure financing. We are not the bank , merely agents trying to secure financing. As we didnt have an approval we rescinded the transaction as per the delivery agreement.

  We apologize for any inconvenience this may have caused.

  Thank you,

  *** ******

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22736338
  
  I am rejecting this response because:
  ***, once again I am writing to formally request all documentation related to my account and recent interactions with your company. Specifically:
  All signed documents related to my applications, signed credit disclosures, Documentation supporting the fraud allegations made on December 20, 2024 at 7:17:16 PM EST by Finance Director ***** Elksibi regarding "synthetic profiles" and was treated like a criminal unnecessary. I am a domestic violence survivor and did NOT deserve that mistreatment due to FALSE allegations. You are claiming you couldn't "secure finance" WHY? Because I was accused of something that was NOT true and I have the evidence that proves.
  

  I need ALL Records of all credit inquiries made by your company with the a copy of the SIGN credit disclosures.
  An explanation for multiple loan application submissions to the same bank on 12/6 and 12/20 without my consent!
  I have evidence that my credit was checked without my authorization, as confirmed by your Finance Manager *****. This is a serious violation of consumer protection laws.
  Under applicable privacy and consumer protection laws, I have the legal right to receive copies of all documents and records related to my applications and personal information. I have provided all requested documentation on my end, yet I have received no supporting evidence for the allegations made against me.
  Please provide these documents within 5 business days. If I do not receive a satisfactory response, I will be forced to escalate this matter to the appropriate regulatory authorities.
  I expect a prompt and thorough response addressing each of these points. SEE ATTACHMENT
  
  Sincerely,
  
  ********* *********

  Business Response

  Date: 02/04/2025

  Customer signed a credit application and approved to secure financing. Authorization was provided by signing credit application for the same transaction. We are not in any violation by resubmitting to banks to secure financing while she was given possession of the car.

  We are merely agents, not the Bank.

  At this point we cannot do anything else.

   

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22736338
  
  I am rejecting this response because: I am once again exercising my rights to request all signed documentation pertaining to my application. Greenway Hyundai's actions clearly contradict previous statements, and I am not sure why fulfilling this request is proving so difficult.

  For the 7th time, I am requesting detailed copies of all signed documents, including clear credit disclosures. Your previous message contradicts all prior statements made, which raises even more concerns and proves all the detailed violations that I have outlined!

  All I am asking is for transparency & honestly, so if there is nothing to hide, I kindly ask that you provide the requested signed documents, including valid credit disclosures, as well as any denials along with their reasons. By law I have the rights to receive these documents.

  Thank you for your prompt attention to this matter. I look forward to receiving the requested information.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I began our journey with high hopes and excitement, looking forward to purchasing a Hyundai Palisade Calligraphy AWD from Greenway Hyundai Orlando, especially after receiving a text message directly from the dealership confirming the availability of the vehicle for $50,000 out the door. The link provided even listed multiple options available within our price range.The need for a larger vehicle became urgent and sentimental as we recently discovered we're expecting our third ****** after enduring the heartache of a miscarriage two years ago. We shared our story with a very kind sales agent, expressing how the Palisade was not just a car for us, but a beacon of our growing family's future.Unfortunately, our initial excitement was quickly overshadowed by confusion and disappointment. Upon our arrival, the only vehicle we were shown was priced at $57,000 far beyond the promise made to us. After expressing our concerns and showing the text message from the dealership, we were told the manager was unavailable to discuss the price we were promised.Persistence led to a call from *** ******, who first adjusted the price to $52,600, then just half an hour later at the dealership, increased it again to $54,200. Despite presenting the original message from the dealership, which he acknowledged, he dismissed his sales team's mistake as an error with their messaging app and unprofessionally told us to "take it or leave it" before walking ******* wife and I left the dealership not only without a new car but deeply upset by how we were treated. We had trusted Greenway Hyundai Orlando to respect us as customers, especially during such a significant and personal moment in our lives. Instead, we were met with indifference and mismanagement that turned what should have been a joyful purchase into a distressing ordeal.I've attached a screenshot of the dealership's initial promise to substantiate our experience.

  Business Response

  Date: 10/24/2024

  We told Mr. ****** last time he visited the text was an error, I quoted on a 2 wheel drive, not realizing Mr. ****** wanted a all wheel drive. We offered him $54200 which was saving 5700 from MSRP. We apologize for the misunderstanding and cannot do any better.

  *** ******

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in due to a warranty issue with the engine, my vehicle was dropped off at dealership 09/25/2024. They still have not fixed my vehicle, tried to return it not fixed. There are paint chips all over my car now, that were not there before.

  Customer Answer

  Date: 10/07/2024

  I was recommended to bring my Hyundai here for an engine warranty issue. Problems started upon arrival. My tow truck driver arrived at 1 PM on 9/25 to deliver my car to them, asked for my advisor ***** and handed him my car keys directly! ***** called me at 4 wondering where my car was and denying he was ever given my key!!! I was frantic, where was my car? My tow truck driver drove up to the dealership to take a photo of my car for me, ***** didn't ever call me back. I called him just before 8 pm and was told "oh yeah I found them" HE WAS HANDED THEM DIRECTLY!! I was told my car would be looked at same day(wed 9/25), it took them 3 days to get my vehicle assigned to a mechanic. I was told I'd be called immediately upon warranty approval so I could be put into a rental, I had to contact the company myself and was told it had already been approved and part was there yet I had not been contacted or in a rental. They drug their feet to put me into a rental, this was on the Tuesday (Oct 1st) after dropping off and they told me that my car would be ready the same day and no need for a rental, I was called and told itd be ready by Thursday..then called friday and said friday evening, it's Saturday (Oct 5th) and I just was told it's ACTUALLY ready. 
  
  
  
  
  
  
  
  
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  Greenway Hyundai Orlando
  4.3(4.7K)
  Hyundai dealer in Orlando, ************;? Closed
  
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  ***** ********
  14 reviews1 photo
  
  
  
  
  I was recommended to bring my Hyundai here for an engine warranty issue. Problems started upon arrival. My tow truck driver arrived at 1 PM on 9/25 to deliver my car to them, asked for my advisor ***** and handed him my car keys directly!  More
  
  
  
  *** ********
  Local Guide23 reviews29 photos
  
  
  
  
  2 months ago
  Best EV EVER!! I love my car and the buying experience was not as bad as its been in the past with other car dealerships. Ive owned practically every foreign brand there is. My salesperson (******) was the bomb! Patient, understanding  More
  
  
  
  1
  
  
  Greenway Hyundai Orlando (Owner)
  2 months ago
  ***, we're delighted to hear that ****** made your experience at Greenway Hyundai Orlando so positive and that you're loving your new Ioniq 5! Thanks for sharing this fantastic feedback. Enjoy the ride!
  
  
  ******* ********
  8 reviews8 photos
  
  
  
  
  2 weeks ago
  New
  First I wanna say I love my G70 all white red interior. I walked into the dealership and ** ***** helped me pick out the prefect car for my wife we went on a test drive and I was in love right away ** ***** took his time with helping me he  More
  
  
  
  
  
  
  Greenway Hyundai Orlando (Owner)
  a week ago
  Thank you for sharing your experience! We're delighted to hear that ***** and the Greenway Hyundai Orlando team made your visit enjoyable and seamless. Enjoy driving your G70, it sounds fantastic!
  
  
  ***** *****
  3 reviews3 photos
  
  
  
  
  a week ago
  New
  My overall experience at Greenway Hyundai was an amazing one. My sales consultant ****** was knowledgeable, patient and extremely nice. I wasnt sure which color I wanted, and then I got distracted by other vehicles on the lot, and although  More
  
  
  
  
  Greenway Hyundai Orlando (Owner)
  a week ago
  *****, we're delighted to hear that ****** and the Greenway Hyundai Orlando team made your car-buying experience so smooth and enjoyable. Thanks for sharing your positive feedback! Enjoy your new vehicle!
  
  More user reviews
  
  Web results
  DealerRaterhttps://******************* ...
  Greenway Hyundai Orlando - Dealership Reviews
  
  
  Our team at Greenway Hyundai Orlando has consistently impressed you with their professionalism and personable service since 2007.
  4.2(1,342)
  SureCritichttps://****************** ...
  Greenway Hyundai Orlando | Orlando, ** | Verified Customer Reviews
  
  
  Terrible customer experience, refused to answer any messages, and would not honor warranty. Avoid this business at all cost.
  4.7(10,721)
  DealerRaterhttps://******************* ...
  Greenway Hyundai Orlando - Dealership Ratings
  
  
  I saw ****** on a Friday and he was great great. Very detailed on what I need. I also appreciated that he took a look at my car when I bought it in on ...
  4.2(1,342)
  Better Business Bureauhttps://****************************** co...
  Greenway Hyundai Orlando | Complaints
  
  
  We had our car towed to Greenway Hyundai and was told we should be compensated for all the rental fees that have occurred due to being without a car and our car ...
  Cars.comhttps://************ re...
  Greenway Hyundai Orlando Reviews
  
  
  The people are really nice, and I've have had a great experience with the service department. My biggest challenge was with the buying process.
  4.3(1,648)
  Cars.comhttps://************ re...
  Greenway Hyundai Orlando Reviews
  
  
  Our last purchase of a new vehicle was a horrible experience. We also were there late, but we were rushed through with very unfriendly service. The experience ...
  4.3(1,635)
  Better Business Bureauhttps://****************************** cu...
  Customer Reviews - for - **********************
  
  
  Numerous calls to Greenway's Manager, finance manager and sales were never answered. In addition I believe the car was overpriced. I am paying $732.32 monthly!
  SureCritichttps://****************** ...
  Greenway Hyundai Orlando | Orlando, ** | Verified Customer Reviews
  
  
  We like honesty and integrity and felt that was obvious. The sales staff in general is pleasant and it appears to be a happy work environment, which also ...
  4.9(389)
  Facebook  Greenway Hyundai Orlando2.8K+ followers
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  Greenway Hyundai Orlando, Orlando, *******. 2658 likes 8 talking about this ... 78% recommend (421 Reviews). Greenway Hyundai Orlando profile picture.
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  I was recommended to bring my Hyundai here for an engine warranty issue. Problems started upon arrival. My tow truck driver arrived at 1 PM on 9/25 to deliver my car to them, asked for my advisor ***** and handed him my car keys directly! ***** called me at 4 wondering where my car was and denying he was ever given my key!!! I was frantic, where was my car? My tow truck driver drove up to the dealership to take a photo of my car for me, ***** didn't ever call me back. I called him just before 8 pm and was told "oh yeah I found them" HE WAS HANDED THEM DIRECTLY!! I was told my car would be looked at same day(wed 9/25), it took them 3 days to get my vehicle assigned to a mechanic. I was told I'd be called immediately upon warranty approval so I could be put into a rental, I had to contact the company myself and was told it had already been approved and part was there yet I had not been contacted or in a rental. They drug their feet to put me into a rental, this was on the Tuesday (Oct 1st) after dropping off and they told me that my car would be ready the same day and no need for a rental, I was called and told itd be ready by Thursday..then called friday and said friday evening, it's Saturday (Oct 5th) and I just was told it's ACTUALLY ready. Upon arriving I immediately noticed all of the grease all over my white vehicle, they did not even bother wiping down their hand marks from working on my car. It wasn't one little spot, it was all over my hood, all over both the driver and passenger door and on my front seats!!!! How do you expect me to get grease stains out of that?? There are also paint chips in multiple spots on my vehicle, that were NOT there upon arrival. Besides the cosmetic damage they caused, taking my test drive I noticed immediately that there is a problem with the acceleration, it is jumping up too high in RPMs. I was making a turn from a stop and accelerating up to 30 mph and my RPMs were jumping up to *****, Jafar said I was gunning my vehicle and that's why it was doing that.. I was simply accelerating like I normally would, and my car has never behaved that way. I have never been treated so poorly, or belittled by disrespectful employees. I was explaining my concerns to ***** and instead of him just apologizing, I was told to take it down a notch with hand gestures and everything. Do not recommend this place at all, do not use ***** he will not call you when needed and he will belittle you when you call him out on issues. My car is still sitting there, I told them they need to check everything out and figure out why it's not accelerating properly, I will not be left with another blown engine or transmission issues in a month because of their faulty work. I will be contacting the BBB, corporate, and their boss *** Monday morning when I can finally get a hold of someone else.

  Business Response

  Date: 10/15/2024

   

  Guest brought vehicle to dealership for engine concern on 9.25.24. Dealership inspected and verified engine replacement needed for concern. PA submitted for engine replacement and approved by *** on 9.30.24. Upon pick up, guest returned right away stating RPMs are now revving to 3.5/4k when shifting from 1st to 2nd gears. Guest went on a test drive with our assistant manager who was unable to detect any drivability concerns. Guest is stating that this was not happening prior to engine being installed and at that time our shop ******* went on a drive, verifying concern of higher sift pattern advising guest that we would further inspect. During further inspection we remove exhaust system and inspected inside catalytic convertor which showed slight signs of clogging that could prevent exhaust from allowing air out. Dealer then submitted claim to *** for goodwill assistance on parts (approved) and replaced part. At that time Service Manager now speaking with guest informed senior shop ******* to drive vehicle confirming all repairs. No issues found during test drive. I informed guest that vehicle was ready and not drivability concerns found. Guest arrived for pick up and returned back stating concern still happening. I then went on a drive with guest allowing her to drive and asked if her concern was higher RPMS when shifting or shift flares. Concern is for higher shift pattern since engine being replaced. I then drove vehicle and advised that I was not seeing or feeling any abnormal concerns. I attempted to advise that when we replace engine, we have to reset all modules back to factory settings and that could be that cause of shift pattern changes as clutches inside transmission have ****** miles on them changing shift point to higher RPMS as they have wear compared to a new transmission. Transmission is shifting smoothly between all gears; no further repairs are needed. Driving habits, shift points will change now that new motor was installed. 

  Paint claim was submitted for multiple affected panels. *** announced warranty extension on paint TSB TXXW from 3 years to 5 years. Guest vehicle is over 6 years old however I advised that I submitted claim for goodwill approval on hood, left front fender, left front door. *** approved 75% of all affected panels. Guest portion is $485.00. Paint peeling on hood and all panels is due to paint material defect and now shop related, rust beneath one of the affected areas on hood is aged and not new which is why there is rust beneath surface. That said, *** is willing to assist up to 75%. 

  No further repairs are needed for vehicle at this time. 

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22384258
  
  I am rejecting this response because:

  I was recommended to bring my Hyundai here for an engine warranty issue. Problems started upon arrival. My tow truck driver arrived at 1 PM on 9/25 to deliver my car to them, asked for my advisor ***** and handed him my car keys directly! ***** called me at 4 wondering where my car was and denying he was ever given my key!!! I was frantic, where was my car? My tow truck driver drove up to the dealership to take a photo of my car for me, ***** didn't ever call me back. I called him just before 8 pm and was told "oh yeah I found them" HE WAS HANDED THEM DIRECTLY!! I was told my car would be looked at same day(wed 9/25), it took them 3 days to get my vehicle assigned to a mechanic. I was told I'd be called immediately upon warranty approval so I could be put into a rental, I had to contact the company myself and was told it had already been approved and part was there yet I had not been contacted or in a rental. They drug their feet to put me into a rental, this was on the Tuesday (Oct 1st) after dropping off and they told me that my car would be ready the same day and no need for a rental, I was called and told itd be ready by Thursday..then called friday and said friday evening, it's Saturday (Oct 5th) and I just was told it's ACTUALLY ready. 
  
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  Greenway Hyundai Orlando
  4.3(4.7K)
  Hyundai dealer in Orlando, ************;? Closed
  
  419+
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  DealerRater4.2/51,342 reviewsSureCritic4.7/510,721 votesFacebook3.9/5293 votes
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  4.3
  
  (4,709)
  
  Reviews
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  service advisor79
  recall62
  lease44
  finance *********
  +6
  
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  ***** ********
  14 reviews1 photo
  
  I was recommended to bring my Hyundai here for an engine warranty issue. Problems started upon arrival. My tow truck driver arrived at 1 PM on 9/25 to deliver my car to them, asked for my advisor ***** and handed him my car keys directly!  More
  
  *** ********
  Local Guide23 reviews29 photos
  
  2 months ago
  Best EV EVER!! I love my car and the buying experience was not as bad as its been in the past with other car dealerships. Ive owned practically every foreign brand there is. My salesperson (******) was the bomb! Patient, understanding  More
  1
  
  Greenway Hyundai Orlando (Owner)
  2 months ago
  ***, we're delighted to hear that ****** made your experience at Greenway Hyundai Orlando so positive and that you're loving your new Ioniq 5! Thanks for sharing this fantastic feedback. Enjoy the ride!
  
  ******* ********
  8 reviews8 photos
  
  2 weeks ago
  New
  First I wanna say I love my G70 all white red interior. I walked into the dealership and ** ***** helped me pick out the prefect car for my wife we went on a test drive and I was in love right away ** ***** took his time with helping me he  More
  
  Greenway Hyundai Orlando (Owner)
  a week ago
  Thank you for sharing your experience! We're delighted to hear that ***** and the Greenway Hyundai Orlando team made your visit enjoyable and seamless. Enjoy driving your G70, it sounds fantastic!
  
  ***** *****
  3 reviews3 photos
  a week ago
  New
  My overall experience at Greenway Hyundai was an amazing one. My sales consultant ****** was knowledgeable, patient and extremely nice. I wasnt sure which color I wanted, and then I got distracted by other vehicles on the lot, and although  More
  
  Greenway Hyundai Orlando (Owner)
  a week ago
  *****, we're delighted to hear that ****** and the Greenway Hyundai Orlando team made your car-buying experience so smooth and enjoyable. Thanks for sharing your positive feedback! Enjoy your new vehicle!
  
  More user reviews
  
  Web results
  DealerRaterhttps://******************* ...
  Greenway Hyundai Orlando - Dealership Reviews
  
  Our team at Greenway Hyundai Orlando has consistently impressed you with their professionalism and personable service since 2007.
  4.2(1,342)
  SureCritichttps://****************** ...
  Greenway Hyundai Orlando | Orlando, FL | Verified Customer Reviews
  
  Terrible customer experience, refused to answer any messages, and would not honor warranty. Avoid this business at all cost.
  4.7(10,721)
  DealerRaterhttps://******************* ...
  Greenway Hyundai Orlando - Dealership Ratings
  
  I saw ****** on a Friday and he was great great. Very detailed on what I need. I also appreciated that he took a look at my car when I bought it in on ...
  4.2(1,342)
  Better Business Bureauhttps://****************************** co...
  Greenway Hyundai Orlando | Complaints
  
  We had our car towed to Greenway Hyundai and was told we should be compensated for all the rental fees that have occurred due to being without a car and our car ...
  Cars.comhttps://************ re...
  Greenway Hyundai Orlando Reviews
  
  
  The people are really nice, and I've have had a great experience with the service department. My biggest challenge was with the buying process.
  4.3(1,648)
  Cars.comhttps://************ re...
  Greenway Hyundai Orlando Reviews
  
  
  Our last purchase of a new vehicle was a horrible experience. We also were there late, but we were rushed through with very unfriendly service. The experience ...
  4.3(1,635)
  Better Business Bureauhttps://****************************** cu...
  Customer Reviews - for - **********************
  
  
  Numerous calls to Greenway's Manager, finance manager and sales were never answered. In addition I believe the car was overpriced. I am paying $732.32 monthly!
  SureCritichttps://****************** ...
  Greenway Hyundai Orlando | Orlando, ** | Verified Customer Reviews
  
  
  We like honesty and integrity and felt that was obvious. The sales staff in general is pleasant and it appears to be a happy work environment, which also ...
  4.9(389)
  Facebook  Greenway Hyundai Orlando2.8K+ followers
  Greenway Hyundai Orlando
  
  
  Greenway Hyundai Orlando, Orlando, *******. 2658 likes 8 talking about this ... 78% recommend (421 Reviews). Greenway Hyundai Orlando profile picture.
  3.9(293)
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  Apopka, *******
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  Update location
  
  I was recommended to bring my Hyundai here for an engine warranty issue. Problems started upon arrival. My tow truck driver arrived at 1 PM on 9/25 to deliver my car to them, asked for my advisor ***** and handed him my car keys directly! ***** called me at 4 wondering where my car was and denying he was ever given my key!!! I was frantic, where was my car? My tow truck driver drove up to the dealership to take a photo of my car for me, ***** didn't ever call me back. I called him just before 8 pm and was told "oh yeah I found them" HE WAS HANDED THEM DIRECTLY!! I was told my car would be looked at same day(wed 9/25), it took them 3 days to get my vehicle assigned to a mechanic. I was told I'd be called immediately upon warranty approval so I could be put into a rental, I had to contact the company myself and was told it had already been approved and part was there yet I had not been contacted or in a rental. They drug their feet to put me into a rental, this was on the Tuesday (Oct 1st) after dropping off and they told me that my car would be ready the same day and no need for a rental, I was called and told itd be ready by Thursday..then called friday and said friday evening, it's Saturday (Oct 5th) and I just was told it's ACTUALLY ready. Upon arriving I immediately noticed all of the grease all over my white vehicle, they did not even bother wiping down their hand marks from working on my car. It wasn't one little spot, it was all over my hood, all over both the driver and passenger door and on my front seats!!!! How do you expect me to get grease stains out of that?? There are also paint chips in multiple spots on my vehicle, that were NOT there upon arrival. Besides the cosmetic damage they caused, taking my test drive I noticed immediately that there is a problem with the acceleration, it is jumping up too high in RPMs. I was making a turn from a stop and accelerating up to 30 mph and my RPMs were jumping up to *****, Jafar said I was gunning my vehicle and that's why it was doing that.. I was simply accelerating like I normally would, and my car has never behaved that way. I have never been treated so poorly, or belittled by disrespectful employees. I was explaining my concerns to ***** and instead of him just apologizing, I was told to take it down a notch with hand gestures and everything. Do not recommend this place at all, do not use ***** he will not call you when needed and he will belittle you when you call him out on issues. My car is still sitting there, I told them they need to check everything out and figure out why it's not accelerating properly, I will not be left with another blown engine or transmission issues in a month because of their faulty work. I will be contacting the BBB, corporate, and their boss *** Monday morning when I can finally get a hold of someone else.

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 10/25/2024

  Thank you for sharing your concerns with the Better Business Bureau. We sincerely apologize for not providing a rental car immediately upon discovering the engine was covered under warranty. We understand the inconvenience this caused and should have acted more promptly.
  
  Upon taking your vehicle back, our team took extra precautions to ensure its proper functioning:
  
  ?  ?Conducted thorough testing and scanning for all error codes.
  ?  ?Performed multiple road tests to verify its performance.
  
  We prioritize customer satisfaction and safety. Our apologies for any frustration or inconvenience caused.

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a lease on a vehicle with greenway hyundai. They took my car in for dent repair August 26th and they were supposed to look at a recall on the airbag system as well. They had the car then for two weeks, and couldnt get me into a rental vehicle. I missed multiple work events. when I picked up the car (was at night I didnt see until I got home) paint was splattered all over the side of the vehicle, my drivers side door was newly damaged, and when I complained, they had also mentioned the service tech told them they never checked the recall, and let me drive home in a car with a known airbag issue. When I brought the car back, 08/30, asked for a manager, and was told they were in a meeting, when they were out to lunch. They swore up and down they would fix it, and they still have my car. Everytime i ask, they say oh it will be done tomorrow, the body shop had to repaint it. It has been 5 times my new car has had to be repainted, doors taken off etc. it is now October, and I still do not have my car, I dont get any answers from the dealership, and Ive had to get Hyundai corporate involved. They got me in a courtesy vehicle when they took the car back 08/30 but is a small vehicle when I payed for a SUV, so I had to also pay a car payment on a vehicle I havent been driving. I havent had my vehicle in over a month, and Im getting absolutely no where. I need help. I call service and no one answers.

  Business Response

  Date: 10/08/2024

  Thank you for bringing Mr. ********** 's concerns regarding their vehicle service at Greenway Hyundai to our attention. We apologize for the delay and any inconvenience it has caused.
  
  We take all complaints seriously and are committed to resolving this issue promptly. Our team has reviewed the situation, and here is our response:
  
  Summary of Actions Taken:
  
  1.? ?We have contacted ************* to apologize and provide an update on the status of their vehicle.
  2.? ?Our service team is working diligently to complete the repairs as soon as possible.
  3.? ?We have offered Mr. ********** a Loaner vehicle during the time that the vehicle was here.
  
  Explanation:
  
  The delay was caused by our vendor not getting the repair needed right at the first time and we had to take the vehicle to another Bodyshop to get the repair that needed done in timely manner . We understand this is no excuse for the extended timeframe and are taking steps to prevent similar delays in the future.
  
  Resolution:
  
  We are committed to completing the repairs and returning Mr. ********** 's vehicle as soon as possible. We will provide regular updates to ensure they are informed throughout the process.
  
  Preventative Measures:
  
  To prevent similar delays, we are:
  
  1.? ?Reviewing our repair processes to improve efficiency.
  2.? ?Enhancing communication with customers regarding repair timelines.
  3.? ?Providing additional training to our service staff.
  
  Thank you for allowing us to respond to this complaint.We value Mr. ********** 's business and appreciate the opportunity to resolve this issue. Please feel free to contact us if you require further information.
  
  Sincerely,
  

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22382558
  
  I am rejecting this response because:

  Day after day before submitting this, they told me the car would be ready tomorrow, they were detailing it and putting gas in it, etc, then turn around and say the body shop needs to do it again. That was 4 times before they sent it to a new body shop. Also the loaner vehicle they provided is considerably smaller than my SUV, and I had to pay two monthly payments now on a vehicle I have not gotten back. Previous to putting in the complaint to corporate the manager never reached out. He only reached out a week ago once I escalated it to corporate. Also, there are similar reviews on their dealer page with the same instances. They are continuing to make excuses. 
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 10/24/2024

  We apologize again for any inconvenience you've experienced with your vehicle's repair and loaner car.
  
  Regarding the loaner vehicle, we regret that our options are limited due to availability and fleet constraints.
  
  Concerning the repair delay, we understand your frustration. Initially, the body shop had to **** the work multiple times to meet our standards, which caused delays. Unfortunately, the issues persisted.
  
  To ensure quality work, we proactively took your vehicle to a different body shop. This decision prioritized your satisfaction.