Business ProfileforMaserati of Central Florida Inc

Please exercise caution as a potential patron. If there were an option for me to rate this dealership with a score of zero, I wouldn't hesitate to do so. I procured a 2022 Levante from Fort Lauderdale Ferrari/Maserati roughly ten months ago. Within a week, I found it necessary to deliver it to Central Florida Maserati for alignment purposes, which they claimed to have performed. However, after a total of 6,000 miles—a relatively short distance due to my working from home—the vehicle experienced a tire blowout. I had preemptively purchased a wheel and tire insurance policy for such unforeseen instances. Upon encountering this issue, the service representative, Bruce, contacted me with the unfortunate news, attributing the blowout to a requirement for alignment. I prompted him to reflect upon my service history, indicating the prior alignment performed by their department. However, Bruce maintained that this was standard wear and tear for a Maserati, recommending the purchase of two new front tires and another alignment, at my expense. I declined this proposal, instead requesting a loaner vehicle—a service I have not been provided despite this being my fourth interaction with their department, despite being the owner of a Maserati worth 100,000 dollars. The inadequacies of this organization are astounding. The profound lack of competence within the dealership is distressing. I must firmly dismiss any thoughts of a second Maserati purchase. Their understanding of customer service appears to be sorely lacking. As a Mercedes owner of 20 years, it was only when I engaged with Maserati of North America and Maserati of Central Florida that I experienced such a profound absence of accountability, transparency, fairness, and responsibility. Their services are utterly unsatisfactory, their methods are devoid of integrity, and the indifference of Maserati of North America towards their dealer's inappropriate actions—or lack thereof—is truly unsettling.