Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used *** 3 days ago - less than 70 miles after driving off the lot, the check engine light came on and it has an evap leak. Dealership states they are not responsible for fixing and offered they can accept it on trade for a new car (not newer - new).You can not convince me they they did not know of this leak, disconnected the battery to get the light to go off until I drove away with the vehicle.

  Business Response

  Date: 04/18/2025

  I have attached copies of the As-Is documents that were signed.

  Best regards,

   

   

   

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please, the attached is my account information. I have been scammed into buying a severely life threatening, faulty car by Mercedes Benz of South Orlando. I have only had the car for 2 weeks, and by the first week, I had to spend $6300 to replace all brake pads and rotors, only to find out that all suspensions and air lift shocks and struts have been severely damaged prior to mercedes benz of South Orlando sold the car to me, lying about the severely damaged car. Just to replace all the shocks and struts suspensions is going to cost another $16,000 which i don't have. I have tried to return the car within the first couple of days of the purchase, they adamantly told me that there's absolutely nothing they can do to help me, and definitely can not take the car back. Now, the car is permanently parked and definitely not driveable. Please capitol one, help me reverse this scam that I have been trapped in by Mercedes Benz of South Orlando. I am still within my 30 days of buyer's remorse, and i have been contacting the car dealership to return the car to them. I have also reported and filed this scam to **********************************, and awaiting a verdict. Please help me reverse this scam transaction by Mercedes Benz of South Orlando. Please, I cannot afford the buy a $50,000 car and immediately spew thousands of dollars to fix it within the first week of purchase. Please help me reverse this account. I will have to willingly surrender the car to *********************************** before my first payment, since the car dealership refuses to take the car back. They know exactly what the did to me. Please help me.

  Business Response

  Date: 02/15/2025

  Please refer to the as- is signed documents attached.  Best Regards, Clarence 

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to file a formal complaint against Mercedes-Benz of South Orlando, Millenia Blvd. regarding a recent issue I encountered with their handling of a vehicle purchase. On January 2, 2025, I purchased a 2006 ML 320 Mercedes SUV vehicle from Mercedes-Benz of South Orlando, Millenia Blvd. During the purchase process, I was assured by the salesman, ****** *******, (January 2, 2025) and three customer service representatives that reassured me by phone on January 6, 2025 that the vehicle had, indeed, received an oil change on December 28, 2024, as indicated in the Carfax report which stated "vehicle serviced." (Additionally, Roshin, an employee at Mercedes-Benz, ***********, *******, also assured me that indeed, an oil change had taken place on December 28, 2024. He, too, relied on the Carfax report to make his statement.)Despite these assurances, it later came to my attention from ****** *******, when pressed for written proof, that the oil change had not been performed. When I raised this concern with the dealership, both the general manager and the used car sales director stated that they would not provide me with a complimentary oil change due to the "as is" nature of the purchase agreement.I believe that I was misled by the dealership's representatives regarding the maintenance history of the vehicle, leading to a misunderstanding that has not been adequately addressed by the dealership. I feel that the dealership should honor the commitments made to me during the sales process, especially considering the information was provided by their own staff.I have attempted to resolve this matter directly with the dealership, but have been met with resistance. I kindly request your assistance in resolving this dispute and ensuring that I receive the resolution I am seeking.I appreciate your attention to this matter and look forward to a prompt and fair resolution.Sincerely,****** V. ******** **************

  Business Response

  Date: 01/07/2025

  Please refer to Attachment. That discloses the As Is process.  Please let me know if you have any questions.

  Best regards,

  ******** Horne 

  Customer Answer

  Date: 01/08/2025

  ****** has been informed, as well, of how this business, with a C- rating, is abusing CarFax.  Mercedes-Benz of South Orlando, with its bad reputation, allows its salesmen to claim that cars have received oil changes that have not.  They do this because they intentionally write "vehicle serviced" and send these two words off to CarFax.  Servicing a vehicle and inspecting a vehicle are two different things.  They then use their "AS IS" form with thumb print to get away with their dishonesty.  In fact, ******* ****, general manager for MB of South Orlando stated that CarFax is the one that decides to write the nebulous "vehicle serviced" on the report.  I have spoken with CarFax and this is absolutely not true.  Mercedes-Benz decides what to write, not CarFar, as the head manager intentionally ************ conclusion, I will keep the car, pay for an oil change, which I was misled into thinking had occurred at the dealership (and which should have taken place at the dealership as standard protocol), and Mercedes-Benz of South Orlando can keep their tarnished reputation and C- BBB rating.

  Customer Answer

  Date: 01/08/2025

  ****** has been informed, as well, of how this business, with a C- rating, is abusing CarFax.  Mercedes-Benz of South Orlando, with its bad reputation, allows its salesmen to claim that cars have received oil changes that have not.  They do this because they intentionally write "vehicle serviced" and send these two words off to CarFax.  Servicing a vehicle and inspecting a vehicle are two different things.  They then use their "AS IS" form with thumb print to get away with their dishonesty.  In fact, ******* ****, general manager for MB of South Orlando stated that CarFax is the one that decides to write the nebulous "vehicle serviced" on the report.  I have spoken with CarFax and this is absolutely not true.  Mercedes-Benz decides what to write, not CarFar, as the head manager intentionally ************ conclusion, I will keep the car, pay for an oil change, which I was misled into thinking had occurred at the dealership (and which should have taken place at the dealership as standard protocol), and Mercedes-Benz of South Orlando can keep their tarnished reputation and C- BBB rating.

  Customer Answer

  Date: 01/18/2025

  I'm not quite sure why you didn't receive my reply but I stated previously that Mercedes-Benz can keep their C- BBB reputation and that I contacted Carfax who took a great interest in the fact that the MB salesman used (abused) the nebulous Carfax report to pretend that the car I bought had received an oil change, when, in fact, it had not.

  Customer Answer

  Date: 01/29/2025

  ****** has been informed, as well, of how this business, with a C- rating, is abusing CarFax.  Mercedes-Benz of South Orlando, with its bad reputation, allows its salesmen to claim that cars have received oil changes that have not.  They do this because they intentionally write "vehicle serviced" and send these two words off to CarFax.  Servicing a vehicle and inspecting a vehicle are two different things.  They then use their "AS IS" form with thumb print to get away with their dishonesty.  In fact, ******* ****, general manager for MB of South Orlando stated that CarFax is the one that decides to write the nebulous "vehicle serviced" on the report.  I have spoken with CarFax and this is absolutely not true.  Mercedes-Benz decides what to write, not CarFar, as the head manager intentionally ************ conclusion, I will keep the car, pay for an oil change, which I was misled into thinking had occurred at the dealership (and which should have taken place at the dealership as standard protocol), and Mercedes-Benz of South Orlando can keep their tarnished reputation and C- BBB rating.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/12/2024 I left work to go to my cardiologist. After leaving I went to the dealership to get the price of a 2nd key my car. They told me that they had the key and it should take about 2 hours to complete the process. I waited the time, paid the money, and was told my car was out front READY... I go up front to pick up my car it was not there. So I ask the first ********* where is the car. The ********* radios to the back and the person said it would be up in a moment. So I wait outside for a WHILE, no car. I go back inside again and wait thinking maybe something happened, or they were washing it, or doing what ever. Time passes by a new ********* switches out and once again I asked where is my car. This ********* calls to the back again and ask for the car, this time the person said I will look into it and radio back. Again I wait outside with the *********. No radio back, no car. At this point almost 2 hours later still no car, so now I tell the ********* to call back and locate my car. The ********* then says go find the service advisor so he can find the car. The advisor in SHOCK to see me still there goes and gets my car from where ever it was. The car WASN'T WASHED, I or anything. It was where ever they had left it and that was that. So he returns the car to me without the original key, the reason the cat was there, with the service tag in the dash dirty, almost 2 hours after the car key programming was finished. I asked what happened, he said they did not tell him I was there, nor could they find the car. This is simply UNACCEPTABLE, I am a RN, I work hard for my money, and for them to take almost 2 hours making me wait for a car I paid for, and was ready to go home and rest was just ridiculous. And to not even wash the car at least for making me wait, least the service tag on the dash like, the $910.00 was just enough for the key, forget the customer service, and their time. Well I want to be paid for my 2 HOURS.

  Business Response

  Date: 12/30/2024

  I have spoken with Mr. ***** regarding his previous experience at our dealership, the feedback is valuable to us. After speaking with him, Mr. ***** accepted my offer of an in house store credit which is being mailed out to him today. 

  Thank you

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon I just wanted to touch bases with yall guys and let you know that I originally went to Mercedes-Benz of South Orlando to purchase a Mercedes-Benz. I went with $18,000 cash as I approached the vehicle. I bought a 2014 Mercedes-Benz CLK 350 as I got home the car the whole front right tire was shaking. I contacted the dealership and explained to the girl the situation. She told me that it wasnt no problem for me to return the car. I return the car within 12 hours the next day they let me switch the car for a 2016 **** A3 as I got the **** A3. I noticed that one of the parts in the back of the bumper was undone from them, possibly having the car towed. I asked her about it. She says well since I had already purchased a car there wasnt nothing that she could do Today. Im driving December 12, 2024 on the highway normal wear and tear on the car and come to find out I had got a flat as I got out to pull over to change the tire as I went to the trunk. The car doesnt have a spare tire or a jack. I contacted the dealership in my concern. She told me that theres nothing that she can possibly do and I am out of luck. I had to pay almost $250 to have my car towed so I didnt leave it there for it to get ticketed. Also, come to find out my battery is over a year expired and the tires thats on the car, have a date on them and theyre two years expired. Come to find out that when I switch cars they charge me the taxes just to switch the car. I didnt even have the car for 12 hours. Im very dissatisfied. I put a ****** review but still nothings been done or nobodys contacted me and Im highly frustrated in this matter.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding a recently purchased Mercedes Benz pre-owned certified ********************* as a RV at the Mercedes Benz Dealership of S. Orlando ******* on June 26th 2024. As seniors and first time owner of Mercedes Benz and RV, my wife and I trusted the dealership to provide a vehicle that met legal standards and free from significant defects. However, we have encountered multiple defects that were not disclosed to us before the sale.1. Undisclosed rust: Pre-existing significant rust issues on Sprinter RV Vans roof, windshield base and under the rear bumper. 2. Undisclosed illegal window tinting: Law enforcement stopped us on freeway driving back for illegal tinted windows, subjecting us to potential fines and safety risks; as it was difficult to drive at night.These issues have caused unexpected safety concerns, anxiety, additional expenses and diminished value which we are not in a position to bear. The manager of Sales and Service already denied to accept responsibility for these issues. *** (sales mgr) said that we are in ******* location as an issue.I am requesting the Mercedes Benz dealership in S. Orlando Florida take responsibility by covering the following corrective measures.. Authorize payment to a certified body shop to address the rust damage.. Removal of illegal tinting on windshield at dealer expense.. Acknowledgement of responsibility and payment of any other expenses incurred related to these issues.Thank you for your assistance in addressing this matter and helping to ensure fair treatment to customers.Sincerely,**** P. *** P.S. Point of note: Lack of information on DEF fluid: As first time owner of Mercedes Benz diesel Sprinter we were not advised of Diesel Exhaust Fluid (DEF). They were aware of our cross country travel back home. This was crucial as it could have led to the Vans performance issues preventing the vehicle from starting and for our personal safety.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was at the dealership for an engine issue from August 28th until October 22nd. When I picked up my car a friend of mine pointed out that there are scratches all over one side of my front hood. The paint is destroyed.I texted my technician photos and asked for next steps and what happened to my car, called the dealership for several days, left voicemails, sent emails to the service manager and service director and have received no response to why my vehicle is damaged and what would be done to get it back to the condition I left my vehicle at the dealership.

  Business Response

  Date: 12/12/2024

  Good morning, 

  Customer was invited in to resolve issue and hood was repaired at no charge to customer. Repairs were completed 11/7/2024. No charge invoice attached to this response. 

  Thank you

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealer in June 2024, a month after my brakes began to make a loud noise I took the car to the dealer, once I went to pick up my vehicle the service advisor and his boss told me nothing could be done, they proceeded to show me this noise on other vehicles that have been parked for a while not a new car like my and decided to compare the vehicles and stated nothing will be done. My brakes where never pulled apart or inspected I believe this is a safety hazard and the practices of this dealer ship are not in line with what customer service and safety should look like.

  Business Response

  Date: 10/19/2024

  Mr. Marquez brought his vehicle to service on 9/25/24 repair order 563941. The technician determined that the vehicle is operating as designed. Mr. Marquez has also visited Mercedes Benz of North Orlando which also found the noise to be normal condition of the vehicle. As an offer of goodwill, Mercedes Benz of South Orlando has offered to replace the rear brakes at no charge to the customer. Although this may not resolve the noise, I believe the customer will have peace of mind that there is no defect of the vehicle. Mr. Marquez has accepted our offer and is scheduled to come in for complimentary brake replacement on Tuesday (10/29/24).

  Customer Answer

  Date: 10/20/2024

   
  Better Business Bureau:
  

  Although a resolution has been reached. I’m not completely sure why the business reached out only after a complaint was made. I believe their customer service lacks training and sympathy for their customers. In a business where relationships is the main component of a good buying experience, this dealership lacks that connection, and seem to be only interested in the volume of sales versus the quality of sales and service. And for a brand like Mercedes Benz I believe that is not what the vision was when this company was created.
  Sincerely, 
  Jesus Marquez 

  I have reviewed the response made by the business in reference to complaint ID 22366149, and find that this resolution is satisfactory.
  

  Sincerely,
  Jesus Marquez

• Initial Complaint

  Date:07/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mercedes had my car may 22 until the 30th. They were to change my nox sensor and tank and other recall elements of my 2012 Mercedes e350 Bluetec. As of July 13th 2024 my car would start due to the AsBlue issue Mercedes claimed with receipt they had completed. My car was towed to Orlando to another mechanic shop as I live in ***********. As of today my car is in the shop and because I shared the Mercedes receipt they issued once the car was complete in their car may 30th with the current mechanic he took thorough photos and videos that proved Mercedes did NOT complete any of the work they claimed to have completed while my car was in their possession for 8 days straight. See photos. I am requesting they complete the work they lied and stated they completed. Please keep in mind since getting my car back may 30th Mercedes has called me on numerous occasions wanting to buy my car as they stated and quote were offering double for used vehicles at this time I feel like they lied to get me to sale. They are rude no one takes the calls correctly can never get an appointment its just unprofessional Floridian scammers with a brand name on the front. Sad really and I wont stop writing and emailing all who will listen. I am a mother of 6 and having to deal with liars is not something even my children put me through.

  Business Response

  Date: 07/30/2024

  ********************** vehicle was serviced at Mercedes Benz of ******** (Inv #******). I do not see any service history at our dealership Mercedes Benz of South Orlando. 

  Customer Answer

  Date: 07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It was the north Orlando office and I will file a complaint immediately 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you because Mercedes Benz of South Orlando, violated so many of my rights and then denied me extension of credit. Mercedes Benz of South Orlando, stated that their decision is not based on my credit score, then later stated that they made their decision based on my credit score and that is why they denied me and according to 15 U.S Code 1681b, They did not get authorization from me to pull my credit more than once, even after I asked was it mandatory. Mercedes Benz also violated 15 U.S code 1662 (2), that a specified downpayment is required in connection with any extension of consumer credit, unless the creditor usually and customarily arranges downpayments. The guy that was assisting me said that my downpayment and monthly payment will change according to my credit score. which ties into the next violation, 15 U.S Code 1605 The finance charge does not include charges of a type payable in a comparable cash transaction. I did not want to put a downpayment or agree to a co-signer so they denied me. Also, according to 15 U.S Code 1611, Whoever willfully and knowingly gives false or inaccurate information or fails to provide information shall be fined not more than $5,000 or imprisoned not more than one year, or both. Even after I explained this to Mercedes Benz of South Orlando employees they still insisted to tell me I am wrong and kept trying to pursuade me to get a different car than I picked. I was told that I was not denied or approved, I asked the young lady for my Truth and Lending act while I was at the dealership and she told me that in order for me to receive a copy of my truth and lending, I would have to be approved and sign the contract. So nothing was explained to me all the way. Thank you

  Business Response

  Date: 09/03/2024

  To whom it may concern,

   The dealer has responded and communicated with the ************************* many times since her visit to the dealer. ************************* has also had formal communications sent to her address on file as well.

  Our dealership is not a direct lender. Therefore, we do not extend credit to any individual or business. Any decision from any lender would have a response sent back to any consumer via **** or electronically if a consumer opts in to electronic communication. This is a standard practice with all lenders. 

  As a standard practice, the dealer does retail a form of electronic or written consent of every individual applying for a form of credit through our dealership.

  In regards to ***************************** personal credit, there are privacy laws that prevent any response on this complaint. We will not be able to disclose any personal information.

  ************************* has also asked for a Truth in Lending Act. This is a federal law.

  If she is asking for a truth in lending disclosure, they are in fact printed on every retail installment contract. Due to the fact that ************************* has not conducted a transaction with us, there has been no retail installment contract or a truth in lending disclosure to disclose as there is no loan.