Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a new 2025 Kia ******** from Greenway ******** 3 months ago. I went online searching for the hybrid. I called and they Said they had the vehicle, so I told them Im on my way. They did not have the vehicle. They had the regular gas ********. So I was to leaving but the salesman said How about we test drive this one so you can see how it drives, because it's basically the same as the electric. So I told him sure. I still didn't want the gas vehicle. So I told him that I was going to go to Buick and trade my Buick in for a Buick because they did have the vehicle I wanted. The salesman and another guy got together and discussed some options with myself and my husband and said what can we do to get you to walk out of the building with this vehicle right now. I told them that they needed to give me a good deal on the vehicle where my monthly payment would be around $400. They offered me $500 a month and stated that they could give me the windows tinted and three free oil changes. I said ok and they ran my credit. I also explained to them that I just purchased a brand of home and the address on my ID was incorrect and I gave them verbally and written my current address. They did not put that information in and sent my application through with the incorrect address. They then after hours later come back and tell us that because the address was incorrect that they had to redo the application. We were there for over 5 hours just to get one vehicle after that time passed. They then tell us now that the monthly bill was going to be almost $600 instead of $500 but they were still going to get Windows tinted and honor the 3 free oil changes so I said fine. They said wait for the bank to call to confirm information. The bank didn't have my email so I had to figure out whatt email they gave. Another issue I had. So now I'm due for my first oil change and now they aren't honoring it because they said they fired the salesman. What does that have to do with me?

  Business Response

  Date: 05/02/2025

  General Manager ****** has attempted to contact Mrs. ***** by phone but has been unable to reach her. We kindly ask that Mrs. ***** return the call at her earliest convenience.   ************** option (0)

  Customer Answer

  Date: 05/02/2025

  I did receive a phone call late 7pm almost 8pm 4/1/25 and I was asleep at that time. I am a teacher and work very early in the morning. So I did, however, call the office after work at 3:30pm 4/2/25 and I explained to the lady that someone called me and did not leave a message and I was unsure who to ask for. She told me that it was the manager and that she was going to write him a note to call me in the morning 4/3/25. I will await the call in the morning, and if no call, I will call them back myself.

  Sincerely,

  Arya *****

  Customer Answer

  Date: 05/03/2025

  No one called, so I decided to call back. 1:20pm 5/3/25 and Spoke to manager who said unfortunately a lot of people got fired for doing things they shouldn't have been and he knows it's not my fault but without the document they can't do anything. I will look at the *** with them but they need to accommodate me in some way because their workers has nothing to do with the business made with them. I would not have even purchased the vehicle. So it's unfair because I could have just taken my car to *****. In fact, I traded in 2 vehicles, a 2021 Buick Encore GX and  2023 ***** Civic. This is unethical practices. It's 3 oil changes that was promised and they should be able to do that regardless if the employees are still there or not. Just wanted to update with what just happened.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23269992
  
  I am rejecting this response because:

  Arrived at *** 5/5/25 @3:50

  Spoke to manager @ ***** manager 4:34

   

  Said he won't honor it because it wasn't in writing and they fired everyone the workers so he can't contact them about my deal and they lost 5k selling the car to me (as if I'm supposed to be aware of selling practices) and not sure how they even paid for the windows to be tinted. Said the only thing he will try to accommodate me with is the first oil change for 50% and the price of their oil changes is $175. I do not agree with this. After all of the hassle I've gone through and then driving an hour to speak to a manager face to face and he showed me no care whatsoever. He just got up and walked away 
  
  Sincerely,
  
  Arya *****

  Business Response

  Date: 05/08/2025

  We have reached out to Mrs. ***** and provided an update regarding the oil changes. We apologize for any inconvenience this may have caused.
  Should you have any additional questions or require further assistance, please do not hesitate to contact the General Manager.
  

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Spoke with Idel, **************** Director 5/8/25 at ****** and again at 3:07pm about approving the 3 oil changes. They said they will honor what was promised to me. I have also updated my ****** Review to 3 stars instead of 1 and decreased the information of issues I have encountered. I will update the review higher after completion of agreement as long as there are no further problems. Hopefully this is fully taken care of.
  
  Sincerely,
  
  Arya *****

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/14/24 - codited greenway *** easy to look at sportage for wife. Sat down with **** ***** (salesmen) to go over numbers. Floor manager **** ****** came over to try and finalize deal. As I dont like being pressured I was told a price of $30,500 cash4 oil changes and they would toe wives current vehicle on them for a trade. Left dealer as I wasnt comfortable being pressured.9/14/24 reached out to **** ****** to accept his deal. Was told deal expired and now $31,500 cash. They would tow wives car by next day.9/15/24-returned to dealer with checkbook,expressed displeasure by changing deal since I wouldnt be pressured into buying when they wanted. Was told Personal checks only good up to 5k(never explained to me even when asking before hand if I needed anything special or only my checkbook.) additional manager comes over tries to solve issue. Paid $5000 deposit with personal check,filled all paperwork, signed over spouses ***** equinox. Told tow would be Monday/tuesday. 9/16/24-returned with cashiers check of $26500 to pay off balance. Told car would be picked up 9/17/24.9/17-9/18/24-multiple follow *** for agreed tow of now unregistered vehicle with no tag. Told not priority. 9/17/24 -dealer complaint filed spoke to gm 9/18/24-car finally towed in after sitting unregistered on public street for 4 days after being told not a priority.3/21/25-called to follow up on oil change appointment and service plan. Was told I have no service plan after I have signed contract agreement. Continuing to dispute.Greenway Kia East-completely unprofessional, disrespectful dealership. Dishonest, changing proposed prices/always have to call/reach out or request upper management to try and find a solution. Still awaiting solution for on service agreement not being honored. Wrong information on sales agreement/special Trip again to change on 9/18/24. Tow driver given wrong address as well. Had to schedule personally and correct address.

  Business Response

  Date: 04/14/2025

  Finance Director ***** has contacted Mr. **** by phone.  Unfortunately, he has not been able to reach him.  *********** could return call to review details of transaction and promised oil changes. 

  Finance Director can be reached at ************ option (0)

   

   

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a terrible experience with the service department at Greenway **** The communication and customer service from both service workers and the service manager (******) have been substandard. I have taken my vehicle several times and the core problem of the vehicle has yet to be resolved. I have had to contact *** corporate due to the precarious situation this service department continuously has placed me and my family. It is apparent that safety has not been precedent with the Greenway ******************* and they have elected to make currency the status quo. Finally, after being without a car for almost 2 weeks, I received a message to pick up the vehicle, and when I arrived there, I was informed my vehicle would not be released for another several days. The ******** on behalf of the service department who continues to inconvenience me, the customer, without regard to my time personally or professionally. I highly recommend that the owners of Greenway look quite carefully at who they hire because it is almost certain someone will get hurt when vehicles are not being diagnosed accordingly, it has happened three times to me already. There is a history of problems with this dealer both in the service department as well as sales. Just look them up online and on social media. Greenway *** is a complete disaster, take your business elsewhere.

  Business Response

  Date: 03/14/2025

  Vehicle was repaired under insurance claim; service department was unable to release the vehicle until process was completed.  Customer has picked up their vehicle, we apologize for the inconvenience.  *************** has any additional questions,

  please contact Service Manager **** at ************ option (0)

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23005076
  
  My problem with this matter is the inconvenience that I undertook considering I had returned the vehicle for the same problem. I should have received a rental as well better accountability as to when the vehicle would be returned and acertaining the safety of the vehicle. It is my hope that there will not be a repeated malfunction which can result in another accident and someone getting hurt from this matter. Better customer service needs to be implemented where acknowledging, reassurance, consideration and accountability is the common practice. 
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 03/25/2025

  We acknowledge your complaint and are currently looking into the events youve detailed. We will take corrective action to ensure that our level of service meets all of our customer's expectations. If you wish to discuss this matter in further detail, please contact Service Manager **** at ************ option (0)
  

  Customer Answer

  Date: 03/27/2025

  The car has finally been returned it is my hope that the corrections have been made and that there will be no fatal consequences. Please duly noted my experience with Greenway *** and keep in mind the service manager was part of the problem. Her derision resonated with her to the point she came across very unprofessional and antagonizing. So to complain to her when she was part of the problem. It is my hope management will evaluate each employer and retrain who is needed in customer service. 

  Customer Answer

  Date: 03/28/2025

  Good Morning 

  Just wanted to let the BBB that my vehicle again began to Malfunction. This is the fourth time after several repairs have been made. This is a very serious safety concern. I have attached a photo of the dashboard malfunction and the vehicle would not move as of this morning. At this point I am not interested in keeping this vehicle as this is a very serious hazardous situation. Greenway *** has been servicing the vehicle and the vehicle was purchased at Greenway Ford.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23005076
  
  I am rejecting this response because: 
  

  Good Morning 
  
  Just wanted to let the BBB that my vehicle again began to Malfunction. This is the fourth time after several repairs have been made. This is a very serious safety concern. I have attached a photo of the dashboard malfunction and the vehicle would not move as of this morning. At this point I am not interested in keeping this vehicle as this is a very serious hazardous situation. Greenway *** has been servicing the vehicle and the vehicle was purchased at Greenway Ford.

  
  Sincerely,
  
  **** ********

  Business Response

  Date: 04/14/2025

  We are sorry to hear that you are still having issues with your vehicle, please contact out service department to set up an appointment to diagnose your vehicle.

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2022 Kia ***** on 10/19/24 from Greenway **** which was advertised with a sticker price of ~$16,700. I had a trade-in vehicle which they gave me $500 for, and also put a total of $10k as a down payment over the course of that weekend- which was completed in separate transactions due to my bank having a max daily spending limit. Upon signing the paperwork and making a $4k down payment while at the dealership, they advised I was able to take the vehicle home and pay the remaining amount of $6k over the weekend, and to email the salesman, *******, the screen capture of the payment. Upon leaving the dealer, I realized I did not receive any copies of the paperwork that I signed.I made the remaining down payment over the weekend and emailed the salesman, as I agreed to. I did not receive any copies of the Bill of Sale and paperwork afterwards, so I called the dealer, and was advised it would come in the mail in a week. Weeks went by and I called again stating I never got it- they again stated it would be arriving in the mail soon.I received my loan info in the mail which I signed up for an online account and I saw that it was a 6 year loan, and a total over $16k. That sounded incorrect because even with taxes, dealer fees, and extended warranty, that would absolutely not be ~$10k.I called the dealer again last week, again and spoke to the finance manager, ****** who said he would email the paperwork over. I handed my phone to my sister, ****, who asked ***** for the breakdown in the purchase price to which ***** stated the breakdown will be in the paperwork that he will email I went over the spelling of my email address three times, and my sister confirmed the spelling as well with ***** a fourth ******* has been over three months and I still dont have my signed paperwork with bill of sale, after multiple attempts requesting it to be sent. The purchase amount is deceiving as I never got a breakdown in price with the $10k that I put down.

  Business Response

  Date: 01/30/2025

  General Manager has spoken with customer and scheduled appointment to further address concern.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2018 ********** Car was towed to *** on 12/22.on 12/23 a tech said it needed an engine replacement. 12/30 *** authorized engine replacement under power train warranty and we begun waiting on the engine to arrive. *** said they would only provide a rental car for 5 days, with the info provided I picked it up on Thursday 1/2, Monday 1/6 I was told engine would arrive by Tuesday 1/7 and get put in ASAP On Tuesday 1/7 the engine did not arrive on the truck, and still has not arrived as of today, 1/9. Greenway *** said it is the service centers fault.When I called today, my service provider ****** told me that the engine head will need to be sent out for resurfacing to place on the new one, but they dont do that so they cant tell me how long this is going to take while they wait for somebody else to do it. This is highly unacceptable as my car has been with them since 1222 and theyre only providing a rental rental car for five days when this is not a me problem its a them problem. Whether it be the service department or the other company, they sent the engine out for resurfacing.

  Business Response

  Date: 01/21/2025

  Engine replacement is currently underway. Mrs. ******* was advised that *** authorized a rental for 5 days maximum.

  We apologize for the inconvenience. Any additional questions please contact Service Manager **** at ************ option (2)

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/2024 I purchased a 2025 *** ******** from the *** Greenway East dealership. This transaction involved multiple bait and switch tactics as I was told I could get financing deals that they later rejected, I was offered trade in offers that continuously continued to get lower as the deal progressed. Eventually I was told I would receive 72 Month financing and that I would get $6000 dollars for my trade in vehicle. This went up by $2000 from our originally agreed estimate. I was provided an estimate of about $654 monthly for my monthly payments before any optional add ons. I agreed to this even though it was slightly out of budget and a change in tune from a $570 monthly offer that the representative offered me through text before going into the dealership. After agreeing, I was sent to the finance department to speak with a Desk manager by the name of ***** who had shown me only parts of the contract which I unknowingly signed without the understanding of what I was signing. ***** also informed me the only way *** would finance the vehicle is if I accepted GAP protection and the service contract that automatically comes with it. I stated multiple times I don't want GAP or the service contract. ***** stated again, I cannot receive financing without GAP which is combined with the service contract. After signing the contract (which I did not see in completion), I was handed a flash drive with a PDF copy of the contract. After reviewing the contract on my laptop I saw that it stated that *** and the service contract are optional and financing is not determined by selection of these services. I immediately returned to the dealership and requested a recontract. I was told that the deal was already financed and that it would be a repossession if I was to return the vehicle. In addition my contact details were not correct on the contract and I was told this would be corrected which it was not. The verbal requirement was not stated in the contract.

  Business Response

  Date: 01/02/2025

  Finance Manager will contact customer and set appointment to address concern.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22710939
  
  I am rejecting this response because:
  

  I previously spoke with finance and new sales managers who only offered to either have my vehicle repossessed or cancel services that were forced into my transaction through dishonest business practices. 

  
  Sincerely,
  
  *********** *****

  Business Response

  Date: 01/22/2025

  Finance Director ****** has contacted customer by phone, unfortunately he has not been able to reach him.  ************ could please return call so that we can further address concern.

  ************ option (0)

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22710939
  
  I am rejecting this response because

  I am requesting a direct course of action be presented to me instead of a request for a sit down. I have already returned to the dealership where I was met with absolutely no empathy or viable refund options. 

  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle from greenway Kia east on August 17 2024. It is my belief the The dealership purposely and conciously put me on the worst finance option for financial gain on their behalf for higher "kickbacks" from the finance company. They also added extra fees and warranties at a cost of almost $5000 again for higher kickbacks which I clearly declined in the purchasing office. As a result of their actions I am now stuck in a high interest car loan as well as my monthly payment being hundreds of dollars higher than with the credit appropriate financing. The dealership said the only finance company that approved the deal was the one they presented me, and that they were going to "help" me and presented a deal that consisted of purchasing the car on that day at the high interest and monthly payment and return to them after 90 days to refinance the car at a lower interest and payment, that was a lie. I returned after the *************************************************************** to purchase a new vehicle instead. When I told them that is not what I want, they told me to come back in another 90 days. Upon reviewing my contract I discovered all of the added fees as well as my contact email being changed to the general managers email. When contacted dealership no one in upper management was willing to see me and sales staff that assisted in my sale all refused to speak to me.

  Business Response

  Date: 12/27/2024

  Customer's concern is currently being addressed.

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22706981
  
  I am rejecting this response because: Although I agree that they are currently working with me to resolve, it is taking much longer than what I was told. I recognize the holiday may affect this but not this much. As of writing this response the problem has not been solved
  
  Sincerely,
  
  **** **********

  Customer Answer

  Date: 01/13/2025

  I have been continuously misled every step of the way with the resolution to this issue. It has now been almost one month since this was initiated and about 10 days since the dealership says they mailed out payment. Nothing is yet received. I am not able to communicate with anybody from corporate office. My only source of communication is the sales manager involved in this sale

  Business Response

  Date: 01/23/2025

  Check is being issued to customer and will be notified when ready. We apologize for the inconvenience.  ***************** has any questions, please contact Sales Manager ***** at ************ option (0)

  Customer Answer

  Date: 02/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September I leased a ******** from this dealership with the agreement that I would be given $5000 for the car I owned at the time. The monthly payment for the lease would be $215 with an extra added on to cover any scratches when I turned the car in 3 years. When I spoke with the finance person, he gave me a computer stick with my contract on it. I expected it to be exactly what I agreed to. I then received my first statement showing that I owed $396.24 and that would be my monthly payment. When I received this I immediately went to the dealership to let them know there was no way I could afford that. I am 80 years old and on a fixed income. I offered to return the car but the manager said I would have to speak to someone else higher than he was. It is now November 13th and although I have tried I have still not been able to speak with him. I am very much afraid to drive this in case of an accident. I told him this and he told me to drive it and enjoy it until we could meet with the general manager. I just dont know where to turn. I need a car and if they will not honour the original agreement then I must return it. I would be happy if I could have a car to take me to doctors appointments and the grocery store. This will have been my fourth lease and I have never dealt with any like this before. Please help. ******* *****.

  Business Response

  Date: 11/19/2024

  General Manager has spoken with Mrs. ****** reviewed contract.  This transaction is finalized.  Any additional questions please contact ** ******* at ************ option (0)

  Customer Answer

  Date: 11/19/2024

  I have been at the *** dealership so many times.  I am unable to pay this lease and have tried to make them understand.  I am 80 years old and on a fixed income.  I would never have signed the lease had I known my payments were  going to be $396.  That amount is not what I agreed to.  I am here at the dealership now and speaking yet again with a different sales person.  I am very tired.

  Barbara 

   

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22552109
  
  I am rejecting this response because:

  I have been at the *** dealership so many times.  I am unable to pay this lease and have tried to make them understand.  I am 80 years old and on a fixed income.  I would never have signed the lease had I known my payments were  going to be $396.  That amount is not what I agreed to.  I am here at the dealership now and speaking yet again with a different sales person.  I am very tired.
  
  
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 11/22/2024

  ********** has worked out a new deal with customer.

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/16/24 I received an email from GreenWay Kia East of Orlando and it was a hurricane relief and states that the dealership will cut you a check for $2000 for deductibles, house repairs, bills and whatever Im like ok cool gave the dealership a call and they told me I have to speak with a manager I said ok cool set me up a appointment I didnt go to the appointment 10/17/24 because I received a video message from the manager and I gave him a call and ask him what was the requirements to receive the $2000 check and he was like oh no you have to buy a car and youll get a rebate check for $200 and Im telling him in the email it states something totally different and he was getting ***** so I told him to cancel the appointment because youre basically scamming people that was impacted by hurricane ****** to run people credit and thats messed up

  Business Response

  Date: 10/24/2024

  This special offer applies to new vehicle purchase and offers cannot be combined.  Any additional questions please contact General Sales Manager ***** at ************ option 0

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22444603
  
  I am rejecting this response because: The business is taking advantage of customers and it doesnt state that the offer is for purchasing a new vehicle this offer states that the dealership will cut a check for $2000 dollars now they basically gaslighting the evidences I provided and screenshot I showed stating you can use the money for bills or etc nothing about purchasing a vehicle in this offer 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/08/2024

  Outgoing email included disclaimer which stated promotion details.

  Customer Answer

  Date: 11/21/2024

  I did reply to the messages i hav got and rejected the last one with the business because I said they are lying and dont wanna commit to the promise they made I been waiting on a response 

  Customer Answer

  Date: 12/03/2024

  I did reply to the messages i hav got and rejected the last one with the business because I said they are lying and dont wanna commit to the promise they made I been waiting on a response 

  Business Response

  Date: 12/13/2024

  This promotion has expired. As we have stated it was with purchase of new vehicle and email sent out to customers included disclaimer.

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7 August 2024, I purchased a new 2024 Kia ***** LX from Greenway Kia East in Orlando, *******. I paid all Registration and Title fees. In the course of processing, the dealership promisedconsistent with my preferencethat they would request that a paper (vice electronic) title be issued. The Finance Manager was ***** ****. Having waited almost 8 weeks, and still not having received the title, I contacted Florida Highway Safety and Motor Vehicles to check on the status. Two different representatives of ****** confirmed that no paper title was ever requested by the dealership, resulting instead in the issuance of an electronic title. I was told that an additional fee would now be required to convert the electronic title to a paper title. To follow up, I called the dealershipon four separate occasionsand was assured multiple times that I would be receiving a call back. I have the dates, times, and duration of each call in the event that someone would like to review the recordings. Notwithstanding their promises to call back, the dealership never returned a single phone call or otherwise tried to contact me. This dealership failed to fulfill its commitment and, more importantly, is completely unresponsive. Having sold the car and been paid, they apparently have no interest in customer service.

  Business Response

  Date: 10/18/2024

  Title paperwork was completed on 09/07/2024.  Dealership issues electronic titles, customer may request paper title through ***. Any additional questions please contact Finance Director ****** at

  ************ option 0

  Customer Answer

  Date: 10/18/2024

  In that case, dealership was not truthful when they specifically stated that they would request a paper title.  So much for being honest with customers!  Add that to the fact that they never returned a phone call, after promising me multiple times that they call back, and you can be assured that I will never purchase from this dealership again.  More complaints/reviews will follow.

  Customer Answer

  Date: 10/29/2024

  In that case, dealership was not truthful when they specifically stated that they would request a paper title.  So much for being honest with customers!  Add that to the fact that they never returned a phone call, after promising me multiple times that they call back, and you can be assured that I will never purchase from this dealership again.  More complaints/reviews will follow.

  Business Response

  Date: 11/08/2024

  Finance Director has requested a paper title which will be mailed to customer.

  Customer Answer

  Date: 11/11/2024

  As a result of the initial/unsatisfactory response, I subsequently requested, paid for, and already received a paper title from FLHSMV.  This new response from the dealer should have been their first response.

  Customer Answer

  Date: 11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,As a result of the initial/unsatisfactory response, I subsequently requested, paid for, and already received a paper title from FLHSMV.  This new response from the dealer should have been their first response.
  
  **** ******