Reviews

Review Details

• Review fromRodney R

  Date: 01/19/2025

  1 star

  Rodney R

  Date: 01/19/2025

  I set up an appointment with Universal Hyundai service ***** for specific diagnostic tests to be performed on my 2018 Hyundai Elantra engine. I explained my concern with the engine crankcase blow-by coming out the oil filler port and dip stick tube. I actually told the service *** and the service manager what I wanted on the ***ort, which was a cylinder compression leak down test, a cylinder compression test, manometer flow test of the crankcase blow-by and a cylinder bore scope inspection along with the Hyundai recommended acceptable parameter specifications on each test performed. The service manager promised me these would be done and e-mailed to me, never happened. I initially received a printout that was a computer-generated ***ort from the vehicle computer which did not diagnose the issue. I explained to the service manager that this computer ***ort is not sufficient to diagnose the problem and the test I recommended would need to be accomplished on the engine and he agreed and said he would have his Master Mechanic do the correct tests. This was not done since I never received a written ***ort. On Friday December 6 I picked up the vehicle, after the car was at the dealer for over a week, and the Service Manager promised to have the diagnostic ***orts to me on Monday. I tried to contact the service manager on why he has not sent me the ***ort like he promised. I never received a response from him. So, I paid them $150 for a service they never completed. When I contacted Hyundai Motor America, they told me that Universal Hyundai is an independent business and could not help with my issue. They did reimburse me, Hyundai America, for the $150 fee Universal Hyundai charged me. My Recommendation to consumers is don't have this dealer service your vehicle. Please use another Hyundai dealer for your vehicle service. Be advised, do not expose yourself to this aggravation and stress.

  Universal Hyundai

  Date: 01/27/2025

  We appreciate your feedback. Its unfortunate that your visit didnt go as planned, and wed like to address your concerns with our team. Please provide us with your contact details so we can follow up and work towards a resolution. Our priority is customer satisfaction, and were disappointed to learn that we didnt meet your expectations this time.

• Review fromYamaris R

  Date: 01/11/2025

  1 star

  Yamaris R

  Date: 01/11/2025

  Their customer service is horrible. I bought my 2022 Tucson back in April of 2022. When I bought the car I had several issues during purchase. The sales manager was just looking to make a sale not provide customer. Anyways fast forward to today. I took it for a battery replacement because my battery was bad. I spoke the previous day with a **** from service center and he told me that my battery was under warranty because it was under 3 years, so I was like okay Book me an appointment. So today I took it for my 11 oclock appointment only to find out that it wasnt in the warranty because my car exceeded ****** miles now when I spoke with ****, he did not tell me that if it exceeded ****** miles that the three-year warranty would not be valid and that right there was misinformation and even though he double checked with someone else, he still gave me the wrong information. So, hearing this I asked to speak with a manager. I spoke with a manager his name was ****** G, assistant manager for service. And he just kept repeating himself that my warranty was voided because my car exceeded ****** miles and I was trying to tell him. Hey this information came from your person. Had I known that it had expired I would not have booked the appointment because they were asking for over $330 for a replacement battery. Whats frustrating is that ****** tried to cut me off several times when venting and did not show any empathy in his apology. When I asked how they can fix the issue that they created he stated that he could give a 10% off on the battery but that was it or I could leave. Well I choice to leave and not come back to this Hyundai dealership. I will visit another if I need to take my car for service. They dont deserve no business.

  Universal Hyundai

  Date: 01/27/2025

  Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

• Review fromAlexis P

  Date: 05/30/2024

  1 star

  Alexis P

  Date: 05/30/2024

  Spent 3 hours in the service department for an oil change. Got nothing done. I asked the service manager every 1hr about it and they never explained what was going on with my car. After 3 hrs. I asked them to give me my vehicle back because I had to go to work. They finally gave it back, as I was leaving, I checked the oil cap on top of the motor, and it was not in its place, and they didn't even do the oil change. ****** Maintenace rep. told me they were almost done with it the first time, then he never responded my texts, when I went to his booth he left running. After that he was nowhere to be found and the mechanic ******* was walking around not doing anything. I bought 3 vehicles from this place, and they have never treated me like this. I will never be coming back to this dealership ever again and I will not refer this place to anyone.While waiting on the waiting room, I started to get nervous because I heard a lady speaking on the phone saying she got a brand-new motor in her vehicle in that shop, and they forgot to put water in the radiator and the 2nd engine broke as well. That's why I checked on my engine oil level and cap. Be very careful when you drive out of this place.

  Universal Hyundai

  Date: 01/27/2025

  Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's  disappointing to learn that we missed the mark here.

  Alexis P

  Date: 02/03/2025

  I'll be glad to let you know about my experiences with universal Hyundai. You can call or text me any time to ask more questions.

  Alexis P

  Date: 02/03/2025

  I'll be glad to let you know about my experiences with universal Hyundai. You can call or text me any time to ask more questions. ************

• Review fromKris R

  Date: 05/06/2024

  1 star

  Kris R

  Date: 05/06/2024

  Liars, they will entertain you, they will waste your time (months) to avoid responsibility for their defective engines. Yes, another Hyundai shut down in the middle of a highway and had to be towed to Universal Hyundai, we waited over 3 months, going back and forth with the dealer and customer service, everyone avoiding accountability. Finally we got an answer Im sorry, theres nothing we can do. Really?

  Universal Hyundai

  Date: 01/27/2025

  We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you

• Review fromFrancisco M

  Date: 03/06/2024

  1 star

  Francisco M

  Date: 03/06/2024

  I had a lease with them that I wanted to buy in cash at the end of my lease. The lease holder said that I needed to go to them and get a ** to finish the transaction . The salesman, manager gave me the run around and at the end they told me that I will get the ** from them only if I will finance with them only or if not, that I will be charge a dealer fee for the work with is around $1,100.00. At the beginning of the lease I paid them a dealer fee and I of course, finance with them.They told me to go to another dealer and get it done there.I did go to around 6 different Hyundai dealers and none of them wanted to just give me the **, they wanted either, finance or charge me the dealer fee... take it or leave it!At the end I was forced to purchase a new vehicle thru another dealer just to have that of my credit. That cost me necessary money to be paid.This company is very poor... a lots of low life liars, from the salesman to the managers. The reason to have it finance there is something that is called "Sell rate", in ******* you are allowed a Dealer to sell the interest rate above what the bank is giving you (Buy Rate) for up to 2%. So a person with great credit, if the dealer run the credit and can give you a 5% (Buy Rate), then the dealer could give you up to 7% rate (Sell Rate). That 2% over the "Buy Rate" is profit for the dealer. I lease so many cars from them and they never mention this to me.

  Universal Hyundai

  Date: 01/27/2025

  We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

  Francisco M

  Date: 02/07/2025

  Yes, of course, call me at ************

• Review fromTanja C

  Date: 03/05/2024

  1 star

  Tanja C

  Date: 03/05/2024

  This dealership sold me a 2 year old used car for practically the same price of a new one after they added all the unnecessary add-on's that they had told me was included in the original price. They said they couldn't get me into the new car because no bank would finance that amount and keep me in the monthly payment I wanted. However, by the time they tacked on all the add-on's (that would not have been included with a new car) the bank financed the new car price amount anyway, and at a higher monthly price that I wanted! They then proceed to do the financing electronically and send me off with a flash drive so that I didn't see the bottom line of what I actually financed until it was too late. I then found out that I could have declined electronic signing that ****** the finance manager told me I couldn't because it's how they do things now. Fast forward 3 months, I find out that I could cancel all the extra junk they sold me and get a pro rated refund. I also find out that they were going to give me a hard time because that is where they make their money, (hence why they rather sell you a used car). I call all of the junk product companies to find out the process. They tell me what I need to do and how much is owed to me. I did all of it and they approved it. Now it is up to this stupid dealership to give me my refund so I reached out to them. I e-mailed ****** the finance manager all the paperwork and he ignored it. I then e-mailed him again with **** the general manager included in the e-mail and they ignore it again. So I e-mail ****** again this time mentioning that I would hire a lawyer if I had to. Now he responded! He then forwarded the information to some woman named *******************. I gave her 4 days to respond but I didn't hear from her. I sent her an e-mail asking for an update and here I am 5 days later and still no response. Unfortunately, I don't ever want to do business with Hyundai again because of this bad experience with them.

  Universal Hyundai

  Date: 01/27/2025

  Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

• Review fromBeth B

  Date: 10/10/2023

  1 star

  Beth B

  Date: 10/10/2023

  My daughter’s 2016 Hyundai Veloster Shut down and had to be towed to Universal Hyundai. Her car sat there for an entire week before being looked at. When she purchased the car, she had a seven year warranty. When they finally diagnosed the car it totaled over $2000 but due to our warranty we had to pay $713. 30 days later her car shuts down again. Once again, they said it would take about a week that they had 15 cars ahead of her and now it has been nine days we just called them and they’re saying it could be another week because they have 10 cars ahead of her. Dustin who works in the service department seems uncaring as the company does too. We’ve had to rent a car which has cost us money.. he also stated he is understaffed like every other company. But what really upsets us is he’s taking cars in that don’t have appointments while my daughters car sits in the parking lot in the back. This kind of customer service is ridiculous. Although they mention on the recording That it’s important that their customers are happy. We have been going to Hyundai ever since she purchased this car and to treat the customers as poorly as they have treated us is extremely disappointing. After reading the numerous complaints 3,790 to be exact, you would think that someone would pay attention to the complaints and try to change the way they were handling their customers. Unfortunately every time I have asked for a manager they don’t send me to one and try to tell me how their system works. I would suggest anyone that has a problem with Hyundai in Orlando on Orange Blossom Trail go somewhere else.

  Universal Hyundai

  Date: 01/27/2025

  Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

• Review fromVincent M

  Date: 08/18/2023

  5 stars

  Vincent M

  Date: 08/18/2023

  I recently explored several automobile dealerships within the Orlando vicinity, enticed by their low advertised prices. However, upon visiting each dealership, I was met with disappointment due to their misleading tactics and pricing strategies. Fortunately, our journey led us to Universal Hyundai in Orange County, Florida, which stands head and shoulders above the rest. This dealership distinguishes itself by a remarkable degree. Every member of their team, from salespersons to staff, exudes a truly professional demeanor in both appearance and the execution of their responsibilities. Notably, Jonathan, the finance manager, displayed a remarkable level of transparency regarding the pricing and any associated additional costs. This experience was refreshingly devoid of gimmicks, deception, or the imposition of unconventional dealer fees. The approach was simple: the price was presented straightforwardly, leaving us with the choice to accept it as is or explore other options. Opting for the exceptional deal has resulted in my daughter's satisfaction with her purchase.

  Universal Hyundai

  Date: 08/22/2023

  Vincent, Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with us and Jonathan, it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy

• Review fromRamon A

  Date: 05/16/2023

  1 star

  Ramon A

  Date: 05/16/2023

  Don't buy from this place. The salesperson was nice the whole time but that is a wolf in sheep's clothing. I came in with a pre-approval but he kept insisting that he could get a better rate. We accepted and we were turned down by other banks. I told him just use capital one since were pre-approved. He came back that we were approved. What he didn't say was by who. Which was at 11% from 5/3 bank. When I went home I found out why they didn't want to use capital one. Because the price of the car was only worth $13,000-15,000. They sold it to me for $19,000. So now I have a crappy loan interest and I overpay. Don't be a victim and go somewhere else.

  Universal Hyundai

  Date: 01/27/2025

  Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

• Review fromMarcus J

  Date: 05/15/2023

  1 star

  Marcus J

  Date: 05/15/2023

  Service team is untrustworthy and does not care about their customers. Does not care about customer satisfaction. Vehicle needed a repair that was to be covered under my warranty. After the work began an issue was discovered with the name on my warranty. PER A SERVICE MANAGER'S SUGGESTION, I paid for the repairs out of pocket with the promise of reimbursement once the issue was resolved with no mention of a deadline to file. Almost a year later, the issue with my warranty has long since been fixed but no reimbursement from the service team has been issued. A 90 day deadline on filing for reimbursement was mentioned by the service team after several discussions with corporate Hyundai. This was the first time such a deadline had been brought to my attention. Posted a review on ****** and received an owner reply within 12 hours with an email to contact to discuss further. Have since sent 4 messages to that email and have yet to get a reply. Very upsetting to see the brand I have been loyal to for nearly 10 years treat their customers with such poor service.

  Universal Hyundai

  Date: 01/27/2025

  Thank you for sharing your feedback. Were sorry to hear that your visit didnt meet your expectations. Wed like to address the issues you experienced and would appreciate the opportunity to discuss this further. Please send us a message with your contact information so we can follow up directly. Our goal is to ensure every customer leaves satisfied, and we regret that we fell short this time.