We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

Orlando Sentinel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

Customer Complaints Summary

  • 126 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never signed up for emails from this newspaper, yet I get spammed over 20 times a day from them. I have tried to have my email removed from the listing, but the spam continues. I will be preparing a CAN-SPAM Act complaint with the *** as well.

    Business Response

    Date: 04/25/2025

    April 25, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.  Your email address will be unsubscribed from any further Orlando Sentinel emails and newsletters and designated as "Do Not Email" in our system.  Please allow 3-5 business days for all emails to finally stop being sent due to standard processing times in place at this time.

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive *****************

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am inundated with email from the Orlando sentinel. I am not a subscriber. I can't unsubscribe even after calling and unsubscribing online. i want NO CONTACT FROM THEM!

    Business Response

    Date: 04/01/2025

    April 1, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.  Your email address will be unsubscribed from any further Orlando Sentinel emails and newsletters and designated as "Do Not Email" in our system.  Please allow 3-5 business days for all emails to finally stop being sent due to standard processing times in place at this time.

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive *****************

  • Initial Complaint

    Date:03/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving emails from the Orlando Sentinel about every 15 minutes almost 24 hours a day for weeks. I have tried unsubscribing and they still keep coming. My spam filters can't keep up with the amount of email.

    Business Response

    Date: 04/01/2025

    April 1, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.  Your email address will be unsubscribed from any further Orlando Sentinel emails and newsletters and designated as "Do Not Email" in our system.  Please allow 3-5 business days for all emails to finally stop being sent due to standard processing times in place at this time.

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive *****************

  • Initial Complaint

    Date:03/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two weeks ago I began getting email updates several times a day from Orlando Sentinel for news updates during the day. I never signed up for this, I don't live in ** and have no interest in receiving this. I have used their 'UNSUBSCRIBE' option several times and the emails have not stopped. I would like for Orlando Sentinel to stop sending me emails. I consider this harassment.

    Business Response

    Date: 03/28/2025

    March 28, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.  Your email address will be unsubscribed from any further Orlando Sentinel emails and newsletters and designated as "Do Not Email" in our system.  Please allow 3-5 business days for all emails to finally stop being sent due to standard processing times in place at this time.

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive *****************

    Customer Answer

    Date: 03/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:03/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Overcharged my account by $10 a month starting Nov 8, 2024. Charged me $44 instead of $34 for these months:Nov 8, 2024. $44 Dec 6, 2024. $44 Jan 3, 2025. $44 Jan 30, 2025 $44 Feb 27 2025. $34 - cancelled subscription on 3/3/2025

    Business Response

    Date: 03/24/2025

    March 24, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with your former Orlando Sentinel digital subscription.

    The feedback and information you provided within this BBB complaint as well as your cancelled account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable.   Please be advised that after reviewing your account and in the interest of fairness due to your addition refund request even with our refund policy,  I have processed an additional refund in the amount of $40 which has been processed back to your credit card charged. Please allow ***** business days for this refund to be applied back to your credit card charged due to the standard processing times. Also, this is a second refund processed as a refund in the amount of $26.71 was processed back to your credit card charged on March 11, 2025. The total refund amount processed will be $66.71 due to this matter.

    Please be advised that all digital subscriptions are continuous and may be cancelled at any time. Your account was cancelled effective March 5, 2025 due to your request. Also, as per your account's terms and conditions, future prices may be higher associated with your subscription. We reserve the right to increase rates at any time. You will be notified in advance of any change in rates and your credit card statements are your proof of payment.

    For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.

    Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive Resolution Center


  • Initial Complaint

    Date:03/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled this subscription and brought the account current on 9/4/2024--$257.62.I told the offshored customer service representative that I NEVER wanted the paper delivered again.I received a final notice bill of $102.55 in January of 2025, which I promptly ignored as I was confident that the account was permanently ********** I see that the account has been placed in collections.I called the offshored customer service department again, who claimed I had restarted the account in October of 2024 (a month after I told them I never want to see the paper again).They refuse to zero the balance and said they would research with "management" why the account was restarted.I want the account balance to be returned to zero, the collections people to leave me alone, and for the Orlando Sentinel to NEVER DELIVER THE ***** TO THE ADDRESS ON FILE AGAIN.

    Business Response

    Date: 03/17/2025

    March 17, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with your former print and digital Orlando Sentinel subscription.

    The feedback and information you provided within this BBB complaint as well as your cancelled account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that after researching your concern the account was started on October 25, 2024 associated with a new start from a Telemarketing order and after a stop processed associated with our automated procedure due to the outstanding balance due effective January 27, 2025. The balance was associated with dates of service during this time. Due to your feedback, in the interest of fairness, a credit has been applied in the amount of $89.87 therefore no further balance is due at this time. ARMS collections has been notified to cease any further collections as no further balance is outstanding currently and account is cancelled and in good standing.

    For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
    Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive Resolution Center

    Customer Answer

    Date: 03/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:02/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to unsubscribe from email newsletters multiple times for months and still receive them. This is frustrating and unacceptable.

    Business Response

    Date: 03/06/2025

    March 6, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.  Your email address will be unsubscribed from any further Orlando Sentinel emails and newsletters and designated as "Do Not Email" in our system.  Please allow 3-5 business days for all emails to finally stop being sent due to standard processing times in place at this time.

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive *****************

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving emails from Orlando Sentinel for weeks now but never signed up for email contact. I have tried for a couple of weeks to "unsubscribe" but to no avail. When I went to the website, it says there is not account associated with my email address so I can't elect out without setting up an account and submitting to a free trial subscription.This constitutes harassment and I would like to be removed from all emails from Orlando Sentinel.

    Business Response

    Date: 02/25/2025


    February 25, 2025


    Our sincere apologies regarding any misunderstanding or frustration associated with the Orlando Sentinel.

    Your  feedback is acknowledged and proper course of action will be taken regarding this concern. The information you provided within this BBB complaint is being reviewed for escalated assistance due to the urgency of this circumstance associated with the details provided. Your email address has been included on our internal "Do Not Email" listing and this request has been expedited for immediate assistance due to your feedback as the standard procedure may take up to ***** business days processing time.  **************** will be in contact with you to confirm that you are not receiving any further emails or newsletters associated with the Orlando Sentinel.

    Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ****************** at ************.

    Thank you,
    ******
    Executive Resolution Center


    Customer Answer

    Date: 03/07/2025

    This appears to have been handled by the Orlando Sentinel.  I am no longer receiving emails.

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a two month subscription foe 7 days per week delivery. All was well until February 1 when the paper was not delivered. It now has not been delivered for three straight days despite 5 calls to customer service. Providing credit is not an option since we will be departing the state at the end of the subscription. These people are nice but they are liars.

    Business Response

    Date: 02/18/2025

    February 18, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with your Orlando Sentinel home delivery and digital subscription.

    The feedback and information you provided within this BBB complaint as well as your  account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. After reviewing your subscription, it seems no further complaints have been processed and there is a cancellation request processed effective March 27, 2025. I have processed an additional credit adjustment in addition to the missed delivery credits in the amount of $15.94 therefore please disregard any prior bill statements received. **************** will be contacting you to confirm your delivery satisfaction within the next 7 business days.

    Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive Resolution Center

  • Initial Complaint

    Date:01/28/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my problem below (the company has made it so difficult to discontinue any subscription. I have called in before to cancel but was told that it just automatically renewed. Please help me get all subscriptions with these people stopped as soon as possible. I am a senior citizen on a very limited budget. Thank you,From this site:************************************************************ ****** ************ ********************* This below is from their online site. My short explanation plus their info is almost ****** characters too many. If it is too many for you, it is definitely too. I have cut those out but you can find them on their site. PLEASE HELP STOP ALL SUBSCRIPTIONS. These people are scammers.11. Service Issues To report any service issues, please call the appropriate number provided in the Contact Us section below.12. Contact Us To contact us, please use the contact information in the table below. You may also find additional contact information on your newspapers Contact Us webpage. You may also log in and manage your account online.NewspaperCustomer Service Phone NumberManage Account On-line ******* ************************************************************************************************************************************************** Daily ****************************************************************************** Hartford **************************************************************************** Morning ****************************************************************** **************************************************************************************************************************************** Sun ********************************************************************************************************************************************** The **************************************************************************************************** The Baltimore ******************************************************************************

    Business Response

    Date: 02/10/2025

    February 10, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The feedback and information you provided within this BBB complaint as well as your  account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that as per our refund policy that any cancellation will take effect at the end of the then-current subscription term and payments are non-refundable. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. 

    After reviewing your subscription, your account was cancelled effective January 30, 2025 and a refund of the remaining balance in the amount of $9.53 was processed back to your credit card effective February 4, 2025 This refund should be received within ***** business days due to standard processing times associated with this circumstance.

    For any additional information associated with our Terms and Conditions associated with your subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.


    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive Resolution Center

Orlando Sentinel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.