ComplaintsforAnimefy Me, LLC

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I placed an order for an anime drawing/canvas. Long story short, they took my money and did not provide a product nor digital download of the drawing. Therefore they stole my money and I paid for nothing.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Made a purchase to the business to create a piece of art. Did not receive my product or a reply to their email: *****************************

• Initial Complaint

  02/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  2/3/2025 is the date the order was placed.2/12/2024 i received the incorrect product. My wife contacted the business via email on 2/12/2024 and they asked for a picture of what we received. She sent them the picture and they have not responded since. She emailed them two more times and they will not respond. The phone number and live chat on www.animefyme.com site do not work. We paid ***** for a hoodie with an anime style picture of us on it. The female character was not the correct skin tone. Our order number is #AM69221

  Business response

  02/23/2024

  To Whom It May ***************** sincerely apologize for the inconvenience and frustration you and your wife have experienced with your recent order from Animefy Me. Your satisfaction is of the utmost importance to us, and I regret any disappointment caused by the receipt of the incorrect product.
  
  Upon reviewing your order details and the attached correspondence, it is clear that there was an error in the fulfillment of your order, specifically with the female character's skin tone not matching the intended customization. I want to assure you that we take full responsibility for this oversight, and we are committed to resolving the issue promptly. We understand the importance of receiving the correct product, especially when it involves personalized items such as the hoodie you ordered.
  
  To address this matter, we will be reprinting your order to ensure that you receive the product exactly as you intended. Our team will ensure that the female character's skin tone is accurately represented this time.
  
  I sincerely apologize for the lack of communication and responsiveness you have encountered when attempting to resolve this issue. We are actively working to improve our customer support channels to ensure a more timely and reliable response to inquiries. Please rest assured that we will prioritize the reprinting of your order, and we will keep you updated on its progress every step of the way.
  
  If you have any further questions or concerns, please don't hesitate to contact us at *****************************.
  Once again, I apologize for any inconvenience this may have caused, and I thank you for your understanding and patience as we work to make things right for you.
  
  
  Sincerely,

• Initial Complaint

  01/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 27, 2023 I ordered 3 posters from 'Animefy Me', which the website stated they would be guaranteed delivery by Christmas. I emailed them several times over the next month and a half(attached), with them telling me they were just delayed. Now I haven't heard back from them in almost two weeks.

  Business response

  01/19/2024

  To Whom It May ***************************** hope this message finds you well. On behalf of our team, I sincerely apologize for any inconvenience you have experienced in relation to your order with 'Animefy Me' and for the delay in our response to your concerns.
  We understand the importance of your order, especially given the initial guarantee of delivery by Christmas. I sincerely regret that we have not met your expectations in terms of communication and order fulfillment.

  
  Upon investigating your case, it has come to our attention that there were unforeseen delays in our production and shipping processes, which unfortunately affected the timely dispatch of your posters.

  Please accept our most sincere apologies for any frustration or inconvenience this may have caused.
  

   

  I want to assure you that your order is receiving our utmost attention, and we are actively working to expedite its processing and shipment.

  Your canvases should be ready to ship within the next 5-7 business days, if not sooner. You will receive a shipping confirmation email with a tracking number that you can use to track the status of your delivery.
  

   

  Additionally, I would like to address the lapses in communication that you have experienced. We are taking steps to enhance our customer support processes to ensure that future inquiries are addressed in a timely and transparent manner. Your feedback is invaluable to us, and we are dedicated to learning from this experience to improve our services.

  
  I understand the importance of receiving your order in a timely manner, and I want to assure you that we are making every effort to rectify the situation.

  If you have any further questions or concerns, please do not hesitate to reach out to our customer support team and they will be more than happy to assist you.

  Thank you for your understanding and patience as we work to resolve this matter. We genuinely appreciate your business and the opportunity to make this right.
  Best Regards,

  Customer response

  01/29/2024

   
  Complaint: 21160031
  
  I am rejecting this response because:  I have still not received the products I purchased or a response from their company or shipping details.  I have filed a complaint with my credit card and will hopefully get my money back.. ************ is terrible.  Just constant lies from them.
  
  Sincerely,
  
  *******************************

  Business response

  02/23/2024

  To Whom It May ********************* style="font-size: 0.875rem;">I sincerely apologize for the delay in responding to your concerns regarding your order from Animefy Me. Your satisfaction is our top priority, and I regret any frustration or inconvenience caused by the delay in communication.

  Upon reviewing your order history and the attached correspondence, it appears that there was indeed a delay in the delivery of your posters. We understand how important it was for you to receive them by Christmas, and we apologize for falling short of your expectations in this regard. I'm pleased to inform you that there was an agreement reached with our representative on February 6th, wherein a refund of 30% was processed for your order. I apologize if there was any miscommunication regarding this agreement, and I want to assure you that the refund has already been issued. Furthermore, a reprint order was also arranged and delivered to you on February 9th to ensure that you received the posters you originally ordered.
  
  I understand the frustration caused by the delay and lack of communication, and I want to personally apologize for any inconvenience this has caused you. We are continuously working to improve our processes to prevent such occurrences in the future. If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us at ****************************** Your satisfaction is our priority, and we are committed to making things right for you.
  
  Once again, I apologize for any inconvenience, and I appreciate your understanding and patience in this matter.
  
  Sincerely,

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I order in pictures on this website in May have not got my item that I purchased.

  Business response

  09/06/2023

  Hello,

  I hope this message finds you well. I wanted to reach out and apologize for any confusion surrounding your recent order. We value your business and want to ensure that you have a clear understanding of your purchase.

  As previously explained in an email sent to you on August 28th, 2023, your order was for a digital file only and does not include a physical canvas. Additionally, we addressed the fact that the digital file was already sent to your email on June 14th, 2023. We understand that there may have been some oversight, and we sincerely apologize for any inconvenience this may have caused.

  Once again, we apologize for any confusion, and we appreciate your understanding. We value your business and hope that you enjoy your digital artwork.

  Thank you

• Initial Complaint

  07/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The company has a confusing payment setup and makes it so you submit payment almost without noticing, without confirming address or billing info, just connecting to your payment method. The company does not reply to inquiries to update billing or shipping info. they do not reply to cancellation requests. they make cancellaton impossible, do not tell you how to cancel, just that you cannot cancel after 12 hours of making the order. the phone number is not accepting calls, the chat option is a bot only then keeps you waiting for hours for an agent with no response. they do not reply to email. do not reply to messages on social media. they just make it extremely easy to submit a payment, I paid by mistake! then impossible to reach them, update order or cancel it.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I originally made the purchase of a print through Animefy me on May 25th. I realized immediately that a previous address was listed and I sent an email, within the hour, to get this corrected. They replied and stated I only purchased the digital file & not the canvas print, as I originally thought. They offered me a discounted price to add the canvas print, but stated I could not cancel the order, per my request, since the request took place > 24hrs after purchase. I paid for this change on 5/28, emailed them about the payment and asked if the address was updated. I emailed them again on 5/31 to send them my address, after they emailed me stating they did not have this information. I also submitted a change to the anime photo because the product they created did not match the family photos that I attached. My husband is African American and we have a bi-racial family. The photo portrays an unmistakable Caucasian family. I shared I wanted the skin tones changed as they didn’t match the photos. They didn’t reply and sent an email stating the item was being shipped. I emailed them again on 6/1 and 6/2, stating this same information. They replied on the evening of 6/2, stating they never received the requested changes and the item had already shipped. They could offer me a discount to have another item created. The picture they sent is embarrassing and disgraceful! I attempted to have this changed, by the change submission and separately through email, before they sent the “item has been shipped” confirmation email (since they didn’t have my address updated). I would like a full refund for this product, as I originally asked.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered custom artwork including a digital file and printed canvas on December 6, 2022, as a gift for my brother. The website and other advertising "guaranteed" delivery by Christmas. One week before Christmas, I contacted the company to determine if the product would be delivered on time. It took three days of constant emailing and messaging on ******** before someone responded. I received a proof later that night but it needed corrections. Again, there was no response for several days. At 8 pm on Christmas day, I received the corrected proof. While unhappy about the lateness, I accepted and approved the file. However, it is now January 4, 2023 and I have not received the final high-resolution file and have no word if or when the canvas will ship. Again, the company is not responsive and has not even acknowledged my approval. No one answers the phone or responds to customer emails.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a product from Animefy on 12/9 in hopes of it arriving by Christmas as a gift for my husband. He loves Anime. The item which included a digital copy of the artwork and a canvas totaled up to $160. It is ******* and I have not received anything! I've sent multiple inquiries and no response! The phone number does not allow you to talk to anyone. They say on the website that a response would be given within 24 hours and nothing! It has been over a month. They failed At their shipping promise as well. I was patient but this is just ridiculous. Almost over a month? At this point I just want my money back but how am I even supposed to do that when they are silent!? Thank goodness I had a back up gift for my husband so he was able to open something Christmas day.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered artwork to be printed on metal cards promised before Christmas. Sent out several emails asking on progress and no response . Spent 150$ . Order number is am54069. Order was made on 12/09/22. Even sent messages on the ******** page and no response .

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩