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Business Profile

Online Retailer

Animefy Me, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered artwork to be printed on metal cards promised before Christmas. Sent out several emails asking on progress and no response . Spent 150$ . Order number is am54069. Order was made on 12/09/22. Even sent messages on the ******** page and no response .

  • Initial Complaint

    Date:12/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the company on November 28th 2022 for a digital drawing as well as a canvas of said drawing. The digital drawing arrived on December 8th, however to this day the canvas has yet to be shipped. Due to their call centers being down I have sent emails on December 16th, December 20th, and December 26th. which have gotten zero responses. All I am looking for is a refund of the $39.95 paid for the canvas that never shipped, or at the very least a response and explanation from Animefy Me.

  • Initial Complaint

    Date:12/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a digital print on December 15th from this company. Their website stated that they had guaranteed delivery of digital copies by Christmas if ordered then and still said that for days after. I emailed every single day from at least 10 emails to check what was going on and when I could expect it. I never received ONE response. Their phones go to voicemail and say that they aren't taking calls only emails. So I emailed again and again begging someone to just respond. I said if they couldn't get it to me by Christmas as promised I wanted a refund. I spent a lot of time thinking of this gift and bought a frame etc. Its currently Christmas and I still have not received the product and have not gotten a single response from the company.

  • Initial Complaint

    Date:12/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw Aminefy Me on TikTok. My boyfriend loves ***** and I thought it was a perfect gift for him for Christmas. The website was nice and inviting. Promised quick delivery and all of the examples they gave looked a lot like the people who sent them in. 11/26/22 I purchased my order. I got a canvas and the digital one. It was not cheap and paid $139.94. They said it would take 5-7 business days to get finished. They did so in a timely manor. When I got my proof in the email it did not at all look like the pictures I sent in. I emailed back asking for revisions and I would pay more for them. I have not received any communication with them since. They will send me emails asking for feedback, but will not respond to my emails about the art. I have emailed several more times just asking for updates and if they are revising the art. I thought I was ahead of it since I bought it a month before Christmas but I still have nothing to show for it. Do not get fooled by this company. I wish I would of looked more into the company before purchasing this. Also, I tried calling the number on the website and it is a women and children's hotline...

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a digital and canvas work. Clearly stated in the breakdown receipt from them with all the options I selected. When my artwork is done I was told that I did not pay for a canvas and mentioned that I have deleted the canvas option in the cart. Original website did not show two separate options in the cart for digital and canvas nor it did not give any option of deleting. Few days later after back and forth emails with their support. Website check out has changed adding extra options in the cart. Paid $144 after 10% discount from them via email. Ridiculously expensive if it is only for a digital work as they claim. Support also created a screenshot of a sample order that is completely different price than what it would've been had I ordered it the way they're saying it should be so it is obvious that the website is manipulated to prove their point. Very disappointing that I got scammed as I was expecting to surprise my daughter with the canvas. Don't get fooled and I hope someone does something about all these complaints.

  • Initial Complaint

    Date:07/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 6/15/22 when I received my digital artwork I noticed that they only followed 1 of the details I left in the description box and nothing else. The artwork that I received looked nothing like the detailed work they are promoting on their page. I reached out to the company about my concerns, they said they would fix the issues. I received the updated artwork and this was worst than the first one. They still didn't follow the description box details and the characters look crazy. At this point I asked for a refund but was told that they couldn't refund the artwork portion after 24 hours but they could do the canvas portion since I didn't want it anymore. I'm still waiting for the third revision my which I sent updates for on 7/10/22.

  • Initial Complaint

    Date:07/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered artwork from Animefy Me as a gift for father's day. The artwork never arrived. I emailed the company inquiring about the artwork and asking for a refund with no response. A week later I emailed again and received no response. On 6/29 I received a shipping notification for the canvas print but no response about a refund or why my product never arrived on time. This was about 3 weeks after it was supposed to have arrived. I requested a refund again since I did not receive the canvas by the date that was guaranteed on their site which was father's day. Again no response. They did email me asking for a review of the product that I never received and I left an honest one star review. This review never made it to their site and it seems that they don't post any one star reviews to mislead customers. As of 8am 7/5 I still have not received any product from them and they still will not respond to any inquiries.

  • Initial Complaint

    Date:06/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/06/2022 I placed an order with AnimefyMe and the website noted "Guaranteed Delivery of digital products by Father's Day". This guarantee was the only reason I placed the order. On June 14th, 1 business day prior to Fathers Day I received a digital proofing that completely strayed from my order. The outfits were not as specified, the childs legs looked cutoff, the bottom portion was cut off - a completely unacceptable file. Additionally I had asked for a dragon to be included which was not. Within an hour I responded and let them know of the initial issues I was seeing. They responded on Friday, June 17th at end of the business day (leaving no room to actually resolve the issue prior to Fathers Day) stating I would need to pay additional $35 for the dragon as originally specified. The other revisions have still not been made and if the dragon was going to be an extra charge then they should have communicated that before we were out of time. The digital file remains unacceptable and did not follow their Fathers Day guarantee as the file they sent me strayed far from what I had actually ordered and had many errors. Additionally, their customer service employee, Aleksander, is saying I did not specify the outfits when they are clearly stated in my order. This company has an average 1 star rating on **** with many noting they were scammed as well.

  • Initial Complaint

    Date:06/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a online purchase with the business 6/7/22 9:47PM for $112.50. The website had multiple digital and canvas guarantee delivery by Father's Day displays with a countdown timer for 4 days following my purchase. Their website says digital delivery is 5-7 days. I emailed the customer service on June 13, 23 requesting status because it was 5 full days reaching the timeframe. I received no response. I used the contact us forum on June 16, 22 requesting the same information. I have messaged the company of Facebook, Instagram, and made 2 comments under posts they are posting in the meantime. There are an indescribable large amount of people with the same issue requesting order status and replies to emails they've sent and haven't been responded to outside of their 24hr-72hr email time frame. The phone number for the business doesn't allow you to even speak with anyone. The business is scamming people out of hundreds of dollars and doesn't provide services purchased or customer service.

  • Initial Complaint

    Date:06/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from the company 6/7/2022 and spent $210. They claim to send digital art within 5 to 7 days. I have emailed the company with no response. When i call the number it states that they don't have enough employees for the phone customer service. My order number is AM43747. I want a refund or for them to complete the job. This is a father's day gift.

Animefy Me, LLC is NOT a BBB Accredited Business.

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