Business ProfileforAroma Concept USA

Ordered perfume via a TikTok live on August 24, 2024. I purchased a set of Lataffa Yara and Yara Tous as well as one other item. It arrived on 8-31-2024. Lataffa Yara was missing. I reached out to customer service with pictures. I was then asked to send photo's. Which I already had, but I took more , and sent them along with asking them to scroll up to see my original photo's. Eventually they said they would mail the missing item. When the box arrived I opened it and it was not the correct perfume. It was the one I already had. I was very disappointed, but reached out to Aroma Concepts and let them know. They replied that they would refund me, and asked me to make a refund request and the would approve it on their end. Didn't happen. Was denied. When I wrote asking why, I was told I would then need to ask for a different kind of refund. I've spent so much time trying to get what I paid for or even at this point a partial refund. I will absolutely NEVER do business with Aroma Concepts FL again. At this point, I feel like this is being done on purpose to get me to just let it go, and give up. It's obvious they really don't care about the customer. I have screen shots of all the interactions. I do not have time to keep filing for this or that. They can clearly and easily refund me or send the correct item, yet they keep playing game. I would love to have this resolved. I did message them stating that I would get to the new refund request they asked me to put in when I had a chance and that I was very disappointed in how this all turned out. I wish I had seen the bad reviews before I ordered. I never would have. Please Aroma Concepts... do what's rite. Send me back my money or the perfume I purchased!