Business ProfileforPallet liquidation Warehouse

I was looking into purchasing pallets from a distributor reach out to the to find out more information about the legitimacy of products and in total how much it would be the person was responding via what's app and letting me know all additional information in which I went ahead and went through with the purchasing of 2 pallets at first he said he's waiting on the money to come through in which I already sent them said they received the money then a unknown trucking company reached out and said they have my merchandise but now on hold because of insurance that need to be brought from them in order to continue to go forward I asked why a additional $800 an for location and DOT And MC Number in which they asked why and refused and stopped contacting me {Global Priority Delivery}I went ahead to contact the seller and told them what happened and they said just pay for the insurance in which made me skeptical and order them to return and refund he said ok 3 days later I checked up on the status of my refund he followed up with me about the process of them taking it back I asked for the refund and they're policy which states that it can be 3-5days if approved and the merchandise which I never received it would be 30 days didn't matter because it's they're policy and its been 40 days and no response using my phone number then I reached out from a different number and they replied back same day but I consistently asking for a status before I fill a report and never gotten back with me I have there ******** ,banking information and Cash App user in which I sent the money too I have documents to support the efforts on retrieving my money back as well