Business ProfileforBMI Smart Parking

I choose this location because it is near the airport, cheaper, and they have a free shuttle to/from the airport. Little did I know that I had signed up for a nightmare experience. Dropping off the car was fine. Upon arrival, I requested for the free shuttle, it took them forever to come, and when they did come, the driving was HORRIBLE. It had just rained, the roads were slick, the driver was speeding, there were 2 little children in the backseat scared, he was cutting people off, taking turns quick, running red lights, and when we finally parked, all of us sighed a sigh of relief that we were alive.But it gets WORSE. There was no one at the desk to check us in, because it is the same person who is also grabbing cars. They need more than 1 person at this location who is doing (what should be) multiple peoples jobs. I arrived at the same time as two other people, who got their cars immediately. After standing outside in the hot rain for 45 minutes, I checked in again and they said they were "looking for my car". Excuse me? How do you not know where my car is?! So I walked around to the back, and walked the entire lot, and my car was NOT THERE! So I immediately called the police to report my car stolen, they saw me on the phone with the police and 10 minutes later my car came out from the side... WHERE WAS MY CAR AND WHAT HAD THEY DONE TO IT! I was there a total of 2 hours...IT GETS WORSE! I know- how can it possibly get any worse? IT DOES. The next day, I was pumping gas, and I went to clean out my car (as I always do when pumping gas) and there was a dead frog in my backseat... YES YOU READ THAT CORRECTLY! A DEAD FROG! That was NOT there before I left for vacation, so either they left my door open and it got in, or they purposefully threw a dead frog into my car.This 'establishment' should be shut down. I cannot believe places like this are even legally allowed to exist!