ComplaintsforMorgan & Morgan

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Had a slip and fall case with the city of ******* that was settled on February 2023. I received a closing statement that included the breakdown of all costs. They gave me the first part of my settlement in March in the amount 15k. I was told they would hold a total of $4,101.48 for bills that needed to be paid plus $1,500 as a deposit. They would hold it for 3 months and once they paid everything, they would release the funds. It took them about 4-5 months to issue the rest of the money, however they only paid back $2,340.89 claiming they had paid the providers. I reached out because it did not add up. They paid *************** $1,329.01 which Cigna refunded me because I did not owe any money to them. I called all the other providers to find out if they had been paid and they all said no. When I reached out to Morgan and Morgan, the representative agreed that no providers were paid and claims the amount due was paid. I emailed, called, and even went in person but no one would speak to me. I was requesting a final account statement to confirm what she said and make sure I was not wrong. Once I explained the discrepancy after she admitted that no providers were paid, she went radio silence. I wrote a bad review on ****** in the hopes they would reach out and while they responded, they wanted me to reach out to them which I did on 2/14/2024 via email like they requested and did not receive a response. I just want a breakdown to confirm what I was told. If no providers were paid, I should have received $5,340.38. I want to know where the $2,999.49 are.

  Business response

  08/07/2024

  Good Afternoon Ms. ********,

  Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure your concerns were addressed. 

  I have also noticed that since the filing of this complaint, your Attorney, *******, engaged in a conversation with you today, 8/7. I understand he also sent an email over further breaking down the $2,999.49 you mentioned. 

  Now that your questions and concerns have been addressed, we anticipate the successful resolution of this issue. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly.

  We are committed to providing you with the assistance you require. 

  *******************

  ************

  Your Client Experience Team 

  Business response

  08/07/2024

  Good Afternoon,

  Kindly be aware of this email communication our client's Attorney, *************************, sent today. 

  He mentions what those outstanding costs were that came out of Ms. ******** DCD settlement check. These were costs our firm paid on her behalf, and they are non negotiable. All clients sign their retainer, which accepts these costs be paid with settlement funds. 

  We anticipate the successful resolution to this concern now that ******* has explained things to Ms. ******************* you for your assistance and for brining this to our attention,

  Client Experience 

  Customer response

  08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Business response

  08/07/2024

  Good Afternoon,

  Please kindly be aware of this response *******, our client's Attorney, forwarded to us from their conversation today. This was written by Ms. ****** herself. 

  We are glad to have assisted with getting this addressed. 

  Please have a wonderful day,
  Client Experience 

• Initial Complaint

  08/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received settlement. Lawyers got paid and I waiting over 3 weeks for my check nobody knows anything Thier withholding 23k +

  Business response

  08/06/2024

  Good Afternoon,

  Please note this client's check is ready and they simply need to pick it up from our office. I have attached a photo of the communication the client's case manager sent at 1:25PM today giving the instructions for successful pick up of the $23,000 check.

  We anticipate a successful resolution after explanation of the current situation. 

  Please have a wonderful day,

  Client Experience Team

  Business response

  08/06/2024

  Good ******************************* noticed your check is ready for pick up. Here are the instructions your case manager had communicated and left within your file today:

  "GPS to: ************************** *******************************************************

  Once you are parked make your way to the 3rd floor of the garage. There is a walkway over the tower.Once in the tower, look for elevators on the right. Take the first group of elevators up to the 7th floor. A receptionist will greet you when doors open."

  Now that communication and your check's disbursement seems to be back on track, we anticipate the successful and satisfactory resolution to these concerns. Should you have any questions please feel free to reach out:

  ******************* ************

  Your Client Experience Team

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I completed a settlement of my Workmens Compensation claim April 2024. I was told that it would take approximately 6 to 8 weeks for the funds to disperse. While the case was pending, I of course was covered under Workmens Compensation and able to have all of my medical expenses paid for. Since the case settled, of course, Im now responsible for paying out-of-pocket for my care, and this settlement was to afford me the ability to pay following settlement of my case and Workers Comp. Since settling my claim I have sent multiple emails and text messages to my legal team often taking several days for them to respond or not respond at all. For the last 2 1/2 weeks I have been told that my payment is with accounting. I updated the team that I had an MRI and was at risk for losing my medical doctor as I had to cancel several appointments due to the out-of-pocket cost. However, I was continually told it was still with accounting. They of course have been paid because the defense attorney has issued them the check, however, they have not released my portion to me to be able to continue treatment. I have submitted complaints to their customer experience hotline to no response either. The first I did via email the second I did through their website. I emailed the legal team to let them know that my physician had terminated me due to lack of follow up I let them know was because I could not afford to pay out-of-pocket on my own and needed the funds from my workers comp settlement. I also let them know that by me suspending treatment. It makes it look bad on the injury case that I also have pending with them, which Im sure they will now drop me from.. I tried to over communicate with them and keep them up-to-date. however, they have terrible communication and response to their clients. Its not like Im asking for money that I was not awarded for settlement of my case. they received their payment so I cant understand why theyre holding mine.

  Business response

  08/06/2024

  Good Afternoon ******************,

  Thank you for bringing these concerns to our attention. Please note we have promptly escalated this to ensure you receive communication from your workers compensation team. Our accounting department handles things first come first serve, and I can guarantee that while viewing your file your legal team for your workers compensation case have been actively communicating with accounting attempting to disburse funds as quickly as possible.

  You will receive funds soon, and in the meantime your team will be reaching out to address any specific questions. We anticipate the successful and satisfactory resolution resolution to this concern.

  In the event you do not hear from your team within 72 hours, please reach out to us directly:

  *******************

  ************

  Your Client Experience Team

  Customer response

  08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wrong name/Wrong number Continues to call to get business

  Business response

  08/01/2024

  Good afternoon, 

  We are sorry to hear about your recent experience. Please be aware that your feedback has been escalated and will be internally handled to ensure a smooth resolution moving forward.

  Should you have any further concerns or would like to inquire with us, please do not hesitate to reach out.

  Thank you for your understanding.

  -Client Experience Team 

  *******************

• Initial Complaint

  07/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Case has been settled for over a year. There are several medical bills that need to have resolution. Medical procedures ordered and approved that were incorrect. I have been trying to contact attorney team with calls and emails for over a year. They respond sometimes but with no resolution. The case has changed attorneys three times. I have tried to escalate this within the client experience team several times with no resolution.

  Business response

  08/01/2024

  Good afternoon, April, 

  First and foremost, I apologize for the distress and inconvenience this may have caused you. Kindly be informed that your concerns have been escalated to the relevant parties to ensure a resolution.  
   Thank you for bringing this matter to our attention and we look forward to resolving this issue to your satisfaction. 
  
  Sincerely, 
  Client Experience Team 

  ************

  *******************

  Customer response

  08/05/2024

   
  Complaint: 22073111
  
  I am rejecting this response because:

  I have also been contacting the client experience team with no results. Theirs is the only number/email contact to place a complaint. They keep telling me they are escalating the issue; however, I still have not been contacted by my attorney or his team. My case has been settled for over a year. 

   

  Sincerely,
  
  ***********************

  Business response

  08/07/2024

  Good Afternoon ****************,

  I hope this message finds you well.

  We apologize for the delay in communication and understand your concerns regarding the unresolved issues. We have been actively coordinating with your legal team to expedite the resolution process and ensure that your funds are delivered to you as swiftly as possible.

  We acknowledge the complications related to previous medical payments, which have indeed contributed to the delay. Rest assured, we are implementing several strategies to address these issues effectively. Your team has been waiting to provide you with the most positive update, as they aim to confirm that everything is resolved and back on track.

  Thank you for bringing the lack of communication to our attention. We are prioritizing this matter to ensure you receive the necessary updates promptly. You can expect to hear from your team very soon with an update on the progress.

  If you have any questions or would like to discuss this further, please feel free to reach out to us via email at *******************.

  Thank you for your patience and understanding.
  Best regards,
  Your Client Experience Team

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a slip and fall while leaving a friend's Apartment on a night it was raining and I was taken to the ** and I was hurting. I had found an attorney unfortunately I was sent out to do all the work ; go to location of accident take photos of the spot where it happened go and get other residents stories etc. Which I realized quickly was not my job. So I had been seeking an ortho specialist and I had made an appointment and all of sudden I was being contacted by Morgan and Morgan and I was thinking it was amazing seeing how I was seeking counsel any way. I went through the in onboarding process and thinking I was good to go. Yeah, until it was months before before I was even contacted regarding the slip environment and long time after that I ended up getting robbed and I lost all my contacts and ways to get in contact with people so more recently I'm getting back on my feet and I'm reaching out to Morgan & Morgan and to no avail I'm not getting any return calls or anything in the statue of limitations for slip and fall is running out so I am only left to believe that they are representation for the management and they are making sure time runs out and I won't have a case! These Crooks

  Business response

  07/30/2024

  Dear **************,

  I'm reaching out to address your recent feedback about your experience with our firm. We deeply apologize for any frustration you've encountered, and we take your concerns seriously.

  We understand your dissatisfaction is with the communication and progress in your Slip and Fall case since it began and we are sorry your are feeling this way. We have already taken steps to engage your legal team directly and expedite your mentioned resolution.

  Your feedback regarding the statute of limitations have been noted, and we are actively working to obtain the necessary information to move things forward effectively.

  We value your input as it helps us improve our services and ensure you receive the attention you deserve. If you have more questions or concerns, please contact my team directly at ************.

  Thank you for bringing this to our attention. We are committed to resolving your case to your satisfaction.
  
  Sincerely,
  Tariq
  Client Experience Team
  Morgan and Morgan

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My issue is with ********************************* who is a lawyer at Morgan and Morgan in ***********************. ****** is my lawyer for my claim that I filled for my car accident on January 10th 2023. ****** has not been communicating with me or answering any of my emails or calls. *** been emailing him and calling him and I dont get a reply from him at all. I need his assistance with my case but it just seems like he is ignoring me and not responding with my calls or emails. Its frustrating because I have emailed him day after day and called him day after day but nothing has happened. I have no income due to my injuries that I sustained from the accident and I have been trying to get ahold of my lawyer so he can represent me for SSD and my appeal.

  Business response

  07/25/2024

  Good afternoon, *******, 

  We apologize for any communication lapses from your legal team. Your concerns have been escalated to ensure smoother communication going forward.

  Feel free to reach out directly if you have any more questions or concerns.
  Best regards,

  Client Experience

  ************

  *******************

  Customer response

  07/26/2024

   
  Complaint: 22037173
  
  I am rejecting this response because: I need a response from my actual lawyer ********************************* from *********** Morgan and Morgan. I need him to assist me with getting my Social Security Disability that I have already been denied for. I asked him for help but he doesnt answer my calls or emails in a timely matter since he is my lawyer and should be helping me through my hard times since he is representing me. I have no income since I got denied for social security disability i am struggling to pay my rent and pay my bills and need assistance to get my Social Security Disability. Its very frustrating that my lawyer doesnt answer my calls or emails and it just adds on more issues then I already have like my car accident injuries and the depression and anxiety that I have been going through. 

  
  Sincerely,
  
  ***********************

  Business response

  08/06/2024

  Good Morning ************,

  ********************************* is your personal injury attorney for your auto accident case from 1/10/23. While he would not be able to represent you for the refiling for Social Security benefits you mentioned, I noticed you recently went through a consultation for a Social Security case. We determined we would not be the best fit to represent you for the social security case, but we were able to send your case's information through our referral network. This law firm has received your case's information:

  Pond ******* Giordano 

  **************

   Should you have any other questions or need any other information, please reach out to us directly here: ******************* or ************

  Your Client Experience Team

• Initial Complaint

  07/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Attorney ***************************** and his office have provided deceptive practices and unethical behavior during the settlement negotiation process.

  Business response

  07/23/2024

  Good afternoon, ****,

  Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.

  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

  Thank you for bringing this to our attention.

  Best regards,

  Client Experience Team

  *******************

  ************

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  - 5/9/2024 Morgan and Morgan took my slip and fall case.- From 5/9 - 7/2/24 updating Morgan and Morgan about my medical status including appointments and medical findings -7/2/2024 I received a call from my lawyer who stated that the law firm is declining representation of my case with no warning or explanation!!- 7/3/2024 Received letter from law firm declining representation of my case!!- 7/3/2024 Sent email to the Associate Attorney asking for Copies of All Signed Documents related to Case, but have not received a response.- 7/18/2024 Since Morgan and Morgan dropped my case. I am now left in a lurch with out-of-pocket expenses and am still seeing Orthopedic doctors and continuing my Physical Therapy!!! Also, I have not been able to find another law firm that will take my case and am asking Morgan and Morgan to reinstate my case and help senior citizen recover at least some of his expenses!!

  Business response

  07/19/2024

  I want to start by expressing my sincere apologies for how you are feeling. Our attorneys carefully reviewed your case and considered every possible avenue of legal representation, and I can assure you that this decision was not taken lightly. While I understand that it can be challenging to hear that we were unable to take on your case, I want to assure you that we always strive to provide the best possible representation and support to our clients. If you have any questions or concerns about the decision, please do not hesitate to reach out to us at ********************

  Kindly be informed that your request for a copy of your case file has been relayed to the relevant parties to ensure a resolution.  

   Thank you for bringing this matter to our attention and we look forward to resolving this issue to your satisfaction. 
  
  Sincerely, 
  Client Experience Team 

  
  

  Customer response

  07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I called and spoke with a ******* who I was transferred to be in the intake department. I inquired about nearby locations as the Morgan and Morgan commercial ad suggest parties do, stating that " "call us for a nearby location" and advertisement indicates there many locations. I asked areas outside of the ******* to include Gwinnett specifically.When I inquire representative ******* at first said they only have one location. The person stated the only two locations in the Metropolitan and surrounding areas was ******* and ***********I inquired multiple times stating this did not sound accurate.The representative also said that they do not have appts for in person consultation but only over the phone. Ive had another representative on the phone advise me only if there is a deposition do they meet there clients in person.

  Business response

  07/16/2024

  Dear *******,

  We are sorry about your experience with our intake department. 

  I have escalated your concerns to the department supervisors so they can investigate further what transpired.

  Thank you for bringing this to our attention. 

  Client Experience Team

  *******************

  **************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩