Business ProfileforMassey Services, Inc.

In April I received my annual termite renewal notice from Massey Pest Control In the past, Peninsular Pest Control handled this but Massey purchased Peninsular last year and this was the first time I dealt with Massey. On April 24 I paid $154.00 for the termite treatment. With Peninsular, when you paid they scheduled a time to do the treatment. That was not the case with Massey. I nearly June, I realized the service had not been completed and contacted Massey. I spoke with *******, who seemed completely in the dark. She finally found my account and said, "Oh, you've already paid." Correct, when are you going to do the service? She said they schedule two weeks out and set June 24 at 1:30 p.m. for the service. On June 24, the service technician called my at about 10:15 a.m., saying he was running early and would it be possible to do it now. Fine. The technician arrived about five minutes later and I was surprised to see he was driving a car and not a truck for spraying. I was told that he was just going to do an inspection and he wandered around the house for about 90 seconds, looking into the sky like he was inspecting something. I was under the belief that termite treatment included spraying, but he said they don't spray anymore and tried to sell me some other treatment. Later that day, I contacted Massey and again spoke with *******, who told me they would spray if that's what I wanted done. That is what I wanted done because I thought that's what termite treatment meant. She scheduled a technician for Friday, June 28. On Friday afternoon, after no one showed for the appointment, I called Massey again and asked when I could expect service. I was told I was on the schedule. On Tuesday, July 2, I called Massey again because no one ever showed to to the job. At this point, I no longer wanted to do business with Massey. It had been well over two months and the job was not done, I asked to refund the $154 to my credit card. I never received the service or the credit.