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Business Profile

Pet Services

Mandi Poppins Pet Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were scheduled to use Mandi Poppins Pet Care to watch our dog when we travelled for Christmas break. Our total charge was $462. Unfortunately, our daughter fell ill throwing up multiple times at the airport and we had to return home and cancel the trip. I offered the company the opportunity to keep half of the money for the late cancellation ($231) and provide a $231 credit for future use. Mandi Poppins is refusing to provide anything including the service I actually paid for now. After trying to negotiate nicely, I am now seeking a refund. I would even settle for half of the $462.

    Business Response

    Date: 01/11/2023

    Below is a cancellation policy that ***************** is trying to protest.

    "Christmas/*** (12/15-01/02) payment will be due in full on December 1st to secure visits.

    Should you need to cancel you will need to do so within 10 days of your scheduled departure in order to receive a refund."

    ****************** had visits scheduled to start on 12/26 at 12pm and he cancelled on 12/26 at 8:43am due to family illness. While we sympathize with anyone experiencing sickness or any issues that result in cancelling at the last minute, our policies still stand.

    ****************** called and spoke to me letting me know this would be his course of action if I did not bend my rules and do what he wanted.

Mandi Poppins Pet Care is NOT a BBB Accredited Business.

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