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Business Profile

Pool Contractors

American Pools & Spas Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3.5

Average of 2 Customer Reviews

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Review Details

  • Kelli M

    Date: 08/01/2023

    Would really like to give more stars because our pool rep- Patrick- was great. It is the workmanship and warranty that failed. Work was completed during construction build and final product is ok- grout was left all over tile that we asked to have cleaned and it wasn’t so we had to do it ourselves; beauty strip has gaps all around the edge that cannot be repaired without completely redoing the coping; metal cage has framing twisted and has gapping that was attempted to repair but incomplete; hole in screen that has had a warranty request order in for about 3 months now still not resolved; and drain on deck does not actually drain. We had to scope and repair this ourselves because water was backing up and flooding the deck. Additionally, pool was not built entirely to our specifications that resulted in what should have been a small refund that we never received. The pool finish- there are actually deep footlrints in the gunnite floor but we are done with requests at this point as there is no use in filing a warranty claim. They go unanswered. It is a shame- we love our pool but we would love it more ig it was right.

  • MO W

    Date: 10/19/2022

    I would have never thought that American pools & spa conduct themselves in such a manner NOT to adhere to policy and warranty needs as the customer whom the warranty from my builders selected to select as the contractors for homeowners in which purchased products. I have been having problems and have submitted work orders with my warranty with my community builders that is required due to i have a (3) year warranty under contract with American pools & spa to fulfill their obligations when the customer had issues and concerns of problems with their products i.e.. heater pump, cracks in cement , replacement parts etc... With my experience in their warranty department (administrative) some of their personnel are professional and will try to assist you but when it comes to actually coming out to do repairs and having sub-contractors come out to look into the problem you will be dissatisfied with the service. I have received a call that they were coming out and still have not seen them. Very unprofessional and do NOT care about their customer needs. UNSAT rating score.

American Pools & Spas Inc is NOT a BBB Accredited Business.

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