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Find a Location

Artesian Pools, Inc. has 1 locations, listed below.

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    Business ProfileforArtesian Pools, Inc.

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/1983

    Years in Business: 48

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers Swimming Pools Sales & Construction.

    Business Details

    Location of This Business
    7347 E Colonial Dr, Orlando, FL 32807-6386
    BBB File Opened:
    4/1/1983
    Years in Business:
    48
    Business Started:
    4/1/1976
    Business Incorporated:
    4/1/1976
    Accredited Since:
    4/1/1983
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Contact Information

    Principal

    • Keith Cooper, President

    Customer Contact

    • Keith Cooper, President
    • Vicky Metts, Vice President
    • Alan Cooper, Treasurer
    Additional Contact Information

    Fax Numbers

    • (407) 277-1783
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/16/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    We signed a contract with Artesian Pools to build a pool which included a screen enclosure in 2020, permits were pulled September 2020. The subcontractor, Mr. David C******* C******* pulled the permit for the screen enclosure on March 17, 2021. The screen enclosure was built and inspected in May 2021. The screen enclosure failed inspection on May 14, 2021. We have been following up with Artesian Pools repeatedly and have been speaking to and e-mailing Stephanie and even complained to Scott. We love our pool, but are super frustrated that we've been following up for over one year and keep getting the same excuses: 1) The subcontractor is waiting on engineering to update the drawings, 2) paperwork is being submitted to the County. As of November 16, 2022, our screen has not passed Orange County inspection. We would like Artesian Pools to ensure our screen enclosure is prioritized, paperwork filed with the County and ensure it meets inspection.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gustavo G

    5 stars

    12/19/2023

    BEST POOL CONTRACTOR During the start of the pandemic I wanted to put a pool in my background after saving for many years. I looked all over the web and found a contractor that had beautiful pools pictures and decided to call them. I paid them a huge amount and they managed to pull out permits and build the shell. Contractor again asked for more money which I gave them and then they went bankruptcy into chapter 11 and finally chapter 7. I had a hole with large mountain of soil for over 2 years no backyard. I found out that contractor had done the same for around 500 different people that wanted pools. I could not fine anyone to take over initially the pool project until I found a company that was in business in Orlando, Florida for many years, had an excellent reputation and I decided to call them, the company name ARTESIAN POOLS. I spoke with Mr. Keith Cooper of Artesian Pools and he immediately came over and gave me a new estimate that included ripping out all the junk that was left since some of the sides had caved in. I signed contract and in record time he and his staff came in, got new permits, plans and build a Dream come true pool oasis in my backyard immediately. Artesian pools has done a wonderful job each time they have done work on our home. Their employees are always on time, professional and work hard to get the job done in a timely manner. The best part was the communication with the staff and the quality of the project. Artesian Pool staff kept me up to date with the timeline and never failed with dates. Finally I had the perfect pool in my backyard. Artesian Pools gave my wife and myself training on how to use all the equipment and maintain the pool. Best pool contractor ever. I would definitely recommend.

    Artesian Pools, Inc. Response

    12/22/2023

    It was a pleasure building your pool *****. Thank you for the nice review.

    Local BBB

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