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Business Profile

Property Management

Sunnyside Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1600 on June 2nd for a finished apartment. When moved in on June 3rd we were met with an unfinished apartment with broken interiors doors on the exterior, mold, mildew, dirty water. Floors falling through, loose toilet bowls on the ground in the bathroom. Windows broken, no screens, flies everywhere. No electricity in half the kitchen and a whole in the roof that drowns the floor in water every time it rains. Constant smell of sewer water when showering and using sink water. No smoke detectors/ carbon monoxide readers. No venting at all. The response when asking when the apartment will be finished was to make rent payment of $1451.57 to assure the fixes immediately in which I did on June 8th. After three weeks of waiting we were told to readjust our expectations and that the water will never be as clean as it should. We were then told to leave if we didnt like it without any refund or even caring we have a contract. We are now threatened often to pay or be sued but they refuse to fix the issues. After saying it was okay to have a dog and even meeting playing with the dog they now send threats to remove dog or they will sue. Although they allow other tenants to have dogs and Lizards in their apartments. Not to mention we were never awarded a copy of the lease at all. They have been doing this to tenants for the last 4 years in the same property. They charge an extra fee monthly that is supposed to cover lawn care and pest control but it has never been done. Grass is knee high in the entire neighborhood. Everyones apartments are infested with roaches ants lizards, frogs and termites. We cannot get mail because our addresses arent registered. the housing facilities shut down The property a year ago for refusal to fix tenants apartments but they are now illegally renting again. Other tenants are reporting there rent stolen by property owner & no fixes are being made to their apartments as well. They are multiple ****************** of stealing.

    Business Response

    Date: 08/13/2024

    **** *********

    Business Response

    Date: 08/24/2024

    SunnySIde Proeprties

    Business Response

    Date: 08/24/2024

    The tenant its upset because we started eviction process due to failure to pay rent.He is 2 months behind on rent.

     

    Customer Answer

    Date: 08/24/2024

     
    Complaint: 22135763

    I am rejecting this response because: This landlord is currently refusing to fix my home and evict me. 

    Sincerely,

    ***** ******* **

    Business Response

    Date: 09/09/2024

    Everything was fixed,tenant just dosen`t want to pay the rent,we have all records with repairs.

    Customer Answer

    Date: 09/10/2024

     
    Complaint: 22135763

    I am rejecting this response because my counsel team have found fraudulent activities within the business for years. I am just one of many victims. Currently pursuing civil and criminal charges including charges for plagiarism and revising lease twice from original signed version and copying and pasting signatures 

    Sincerely,

    ***** ******* **

    Business Response

    Date: 09/11/2024

    None of the tenant statements are true. We tried to mediate several times including option to release from his lease if he leaves the property . 

    Customer Answer

    Date: 09/23/2024

    This is current open repairs they have been issued violations of by Orange County code enforcement. None of this has been attempted to be fixed. This supports my claim of shady business practices. Not to mention we are under an invalid address made up by the landlord. ******************* is our real address but ******************************* as an address. 

    Customer Answer

    Date: 10/01/2024

    Date Sent: 9/23/2024 2:11:21 AM
    This is current open repairs they have been issued violations of by Orange County code enforcement. None of this has been attempted to be fixed. This supports my claim of shady business practices. Not to mention we are under an invalid address made up by the landlord. ************************************ is our real address but given ************************* as an address. 

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