Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/02/2023 I put in a request for a foul smell which could be the septic tank and wanting to make sure there is not leak. I never heard back from property manager and request was ignored. I filed another request after thanksgiving when the oven in the house started to give error codes. I had to call everyday and be on top of them just to get someone to come look at it. When someone came to look I never heard back anything and no one has tried to fix it. I have two small children and we are unable to cook with the oven at all. This company had not done their job at all to maintain the property and resolve anything.

  Business Response

  Date: 02/13/2024

  We are in receipt of the BBB Complaint.
  
  It was reported that the stove was giving an error code. Upon receipt, Homevest assigned an appliance technician to review and assess. The appliance company found that the oven needs a new OEM ******************* The appliance is less than 2 years old, and the short circuit error code is due to a ***** infestation (photos attached). This repair is not Owner responsibility and is a result of tenant negligence. Repairing the issue would only be temporary until the pest issue has been resolved. Per the lease agreement the Tenant is responsible for routine pest services.
  
  To maintain a pest free environment, we suggest keeping the rental ********** and tidy. Properly dispose of trash, avoid leaving food out, and promptly clean spills. Additionally, it is best to hire a local pest control company and understand the range of services they provide. Some companies specialize in specific pests. 

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21167948
  
  I am rejecting this response because:
  The owner said she was taking care of the pest control because she wanted to keep HER company, wonder why? Maybe because its been an ongoing issues. 
  neither the owner or MC want to communicate about the issue or resolve. There is a hole in the wall right where the oven is connected where the roaches are probably coming from and going directly to the oven. We have done our efforts to rid and gave notice to MC that there was a problem and nothing was done. There are also other issues that the MC and owner are neglecting like the broken gate and septic tank needing to be checked but no one will answer.  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 3, 2023 I noticed a payment made to my account in the amount of $6765. In speaking with friends and family because it appeared someone went in and made a payment on my behalf an associate know to me indicated they had done so. Knowing that they had access to my account information this was feasible. On December 1, *************************************************************** the amount of $2198 was deducted from my payment credit and showed that rent had been paid for the month. On December 6, 2023 I received a text message from *************************** accusing me of not paying my rent and to pay it immediately. I notified of the situation she claimed it was a clerical error and demanded I pay it immediately. Throughout the day I was THREATENED and HARASSED by her and *********, Executive Director of ********************* As a single mother on a single income I was under the assumption rent had been pay and I used the money for another large bill. I had no way of knowing the individual who claimed to make the payment was joking or their organization is SO incompetent that they would accidently add a payment in the amount of $6765 onto my account and leave it there for over 30 days. It shows the payment was made by me with a payment reference number like all my other payments. They threatened if I did not pay within three days they would start the eviction process because of their severe incompetency. I have been living in this house for three years. I have never once not paid my rent or late. Yet I have had nothing but issues with repairs in the house. I paid out of pocket to have a repair for the ** unit in October and they refuse to credit me for that payment. I put a repair in on 11/2/2023 for window screens it has been over a month and it still has not been repaired.

  Business Response

  Date: 12/07/2023

  While we strive for perfection, mistakes happen, whether caused by a wrong digit in an account number, a technical glitch, or human error. The error was discovered and amended and the tenant was promptly notified.
  Regardless of the type of error the tenant cannot keep the money, nor have claim to it as the money is not legally theirs. Failure to report monies applied to the account could be subject to criminal charges, or considered theft of stolen property.
  
  The events in the story are completely falsified and by their own admission, they knew of the error and chose not to report it. No threats or harassment were made, only responses to the multiple emails the tenant sent which we have full records of communication via email and text thread.
  
  At no point was eviction threatened, nor a demand of rent,only that it be paid within a timely manner and no late fees would be assessed due to the error, but failure to do so would be subject to collection procedures as outline by ** statutes. All responses were professional providing nothing but true clear statements in accordance with ******* law. This story however appears to have changed several times to fit their narrative. 
  
  The argument has no legal merit and the claim or attempt of collection of monies that were never owed to them to begin with is asinine,and this review is nothing more than an attempt to victimize our company for monetary gain.

  We consider the matter closed. 
  

  Business Response

  Date: 12/07/2023

  The cause of the error was a submission of funds that were received to allocate to repair work completed at the property, specifically the replacement of an AC unit, and during processing was mistakenly applied to the tenant ledger rather than the Homeowners as was intended. The time period in which it was discovered and rectified is irrelevant, as the money does not and never did belong to the tenant and was a contribution made by the homeowner for repairs, and an administrative mistake does not change that.

  The screen shot provided, which we also have records of, is not supportive evidence that the tenant or any individual submitted a payment meant for the purpose of applying towards rental charges, which by their own admission were fully aware of.

  We have supportive evidence to where and how the funds were to be applied along with copies of the signed, cleared check and deposit records that clearly identify the intended recipient, signer, use and allocation needs. Upon discovery of the error corrective steps were immediately implemented to rectify the situation and you were promptly notified. 

  It is an unfortunate situation, that had the tenant simply brought the matter to the attention of the office or the Property Manager, could have been avoided and not escalated further. It is undeniably clear of the intentions to not report for the sole purpose of monetary gain at the expense of others and belief they would not be held accountable.
  

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20971671
  
  I am rejecting this response because:
  

  Attached please find the email stating I have three days to pay to rectify there incompetency. I have repeatedly been accused of misdoing and now publicly accused me of criminal misconduct which is defamation of character.  I have never once been offered a resolution or a payment plan for their neglect. 

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/07/2023

  I never once said I was not aware of the credit. Someone came forward and informed me they put a payment on my account. It wasn't until after this came to rise did I confront the person and they admitted they were "joking".  There accusation that I am stealing and conducting criminal activity is defamation of character. This company should be avoided!!!! They still refuse to credit my account for repairs I paid out of pocket or address maintenance requests that were submitted over a month ago.

  Business Response

  Date: 12/07/2023

  There is no demand what's so ever that payment be rendered within 3-days. It clearly states a 3-day notice would be issued. This is a notice that dictates Orange county requirements for payment and is required to be issued to non-paying tenants. We apologize if this was misunderstood.
  

  The supporting documentation submitted by the tenant clearly shows the professionalism of our company addressing the situation, though they have decidedly not included all communication. An additional email was provided detailing the cause of the error and advising them to reach out their property manager to discuss payment options if they did not have funds available. In a text message exchange the tenant advised they had no intention of paying December rents.

  Again, the communication submitted clearly shows the individuals intentions and the matter is closed.

  Rent for December is due in full and was requested to be submitted in a timely manner.

   

  Business Response

  Date: 12/07/2023

  There is no demand what's so ever that payment be rendered within 3-days. It clearly states a 3-day notice would be issued. This is a notice that dictates Orange county requirements for payment and is required to be issued to non-paying tenants. We apologize if this was misunderstood.
  

  The supporting documentation submitted by the tenant clearly shows the professionalism of our company addressing the situation, though they have decidedly not included all communication. An additional email was provided detailing the cause of the error and advising them to reach out their property manager to discuss payment options if they did not have funds available. In a text message exchange the tenant advised they had no intention of paying December rents.

  Again, the communication submitted clearly shows the individuals intentions and the matter is closed.

  Rent for December is due in full and was requested to be submitted in a timely manner.

   

  Business Response

  Date: 12/07/2023

  There is no demand what's so ever that payment be rendered within 3-days. It clearly states a 3-day notice would be issued. This is a notice that dictates Orange county requirements for payment and is required to be issued to non-paying tenants. We apologize if this was misunderstood.
  

  The supporting documentation submitted by the tenant clearly shows the professionalism of our company addressing the situation, though they have decidedly not included all communication. An additional email was provided detailing the cause of the error and advising them to reach out their property manager to discuss payment options if they did not have funds available. In a text message exchange the tenant advised they had no intention of paying December rents.

  Again, the communication submitted clearly shows the individuals intentions and the matter is closed.

  Rent for December is due in full and was requested to be submitted in a timely manner.

   

  Customer Answer

  Date: 12/11/2023

  To date Homevest Management is refusing to reimburse for for repairs as retaliation for a negative review and for filing this complaint and a complaint with HUD.  If this is not resolved within 10 day to include weekends I will be taking legal action against the owner of the property *********************** who resides at ************************************************* 

  Customer Answer

  Date: 12/12/2023

  Attached please find the demand letter to pay within 3 days or possession of the premises.

  The certified letter sent to owner for failure to reimburse.

  Text documentation that was sent regarding the "clerical" error. 

  Customer Answer

  Date: 12/12/2023

  Attached please find the demand letter to pay within 3 days or possession of the premises.

  The certified letter sent to owner for failure to reimburse.

  Text documentation that was sent regarding the "clerical" error. 

  Customer Answer

  Date: 12/12/2023

  Demand letter to pay or take possession 

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20971671
  
  I am rejecting this response because:

  Attached please find the demand letter to pay within 3 days or possession of the premises.

  The certified letter sent to owner for failure to reimburse.

  Text documentation that was sent regarding the "clerical" error. 

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/12/2023

  The tenant was served notice of nonpayment as dictated by Florida Statutes, Chapter 83. This was issued after the individual became hostile making threats and demands towards our company and the homeowner and advising no intention of submitting payment.
  
  All legally required procedures were followed, adhered to,and initiated in a timely manner in accordance with both the lease agreement and ******* Law. The individual has grossly misunderstood the maintenance clause and in no way states that Tenants are ONLY responsible for $100. It specifically states: All repairs of $100.00 or less are responsibility of Resident. If there is a question about specific repairs, Owner or Owners Agent must be notified in advance. The tenant did not have permission, nor were authorized to dispatch their own vendor and is in no way due a refund on a request they initiated without the approval or consent of the Management company or the Homeowner and is solely responsible for the cost incurred. The tenant expected service and repair within 2 hours of original contact, which is simply unreasonable and decided to act of their own accord. The repair in question was HV** related. The tenant took it upon themselves to obtain repair work from a vendor and proceed without authorization and paid the vendor directly. Additionally, the Homeowners approved vendor went to the property to inspect and determined the ** system needed to be replaced, which it was 2-days after the initial report. That is an incredibly fast and efficient turnaround.
  As a courtesy our firm will converse with the homeowner once again to see if they are willing to reevaluate the cost the tenant incurred and if they would like to initiate a refund. If approved or denied the tenant will be notified, though the Homeowner is not obligated to do so.
  
  All Evidence and communication the individual has presented clearly shows our company acted in an appropriate and professional manner.
  
  Any unauthorized repair incurring a cost will be the sole responsibility of the Tenant to cover and will not be eligible for reimbursement unless agreed to in writing by the Owner or Owners Agent.

  Customer Answer

  Date: 12/12/2023

  Homevest has failed to provide any documentation other than this communication as to the fact I was not to contact a vendor or that I was not going to be reimbursed. There is nothing in my lease or in writing to document this policy.  Emails were sent to the property manager and no response of the kind was stated in writing and the ** repair tech was witness to ****** confirming I was to pay and deduct from the rent. I was told that the management company has a 24/7 and weekend service for maintenance. The maintenance request was attended to 24 hours later, on Monday, and they used the quote given to them by the tech that I called to "shop around" for prices to which they benefited from and sent to the owner.   At no time did their technician assess the unit. They only replaced it based on the quote from Belle Air and was at the property once on the 10/31.

  Customer Answer

  Date: 12/12/2023

  Attached is the email where ****** never once indicated to me I was not to call or I wasn't being reimbursed.  Nor was that communicated when I submitted the invoice. Her words were "We appreciate your time and patience."

  Customer Answer

  Date: 12/12/2023

  Threat of eviction was made after 50% of payment was sent. No claim was ever made I wasnt going to pay. Attach is the document for payment. It is clear, all this is retaliation for filing this claiming and reaching out to the owner for reimbursement. 

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20971671
  
  I am rejecting this response because:Homevest has failed to provide any documentation other than this communication as to the fact I was not to contact a vendor or that I was not going to be reimbursed. There is nothing in my lease or in writing to document this policy.  Emails were sent to the property manager and no response of the kind was stated in writing and the ** repair tech was witness to ****** confirming I was to pay and deduct from the rent. I was told that the management company has a 24/7 and weekend service for maintenance. The maintenance request was attended to 24 hours later, on Monday, and they used the quote given to them by the tech that I called to "shop around" for prices to which they benefited from and sent to the owner.   At no time did their technician assess the unit. They only replaced it based on the quote from Belle Air and was at the property once on the 10/31.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/13/2023

  The property manager was notified in March I was looking at a drastic change in income and I looked at getting out of my lease.  She was made aware my employer was doing cutbacks and I was having issues with my ex husband; however, I personally did not divulge he stopped paying child support. Which is none of their business. I am currently in family court trying to get the issues resolved.  As a means to not have to term my lease family member and friends have been helping me keep a roof over my kids heads.  So the fact they she was aware of all of this and then in turn around slaters my name, makes defamation of character statements against me of lying and theft shows their character and they will discriminate and retaliate against anyone to not take ownership of their incompetence. They have victimized me to the point that I have to divulge publicly my personal and private struggles to avoid eviction and collections due to their incompetence. I have cut all ties and communication with the individual that lied to me and have refused any money from them to resolve this as I am trying to figure it out on my own based on ******* Law since they have refused any payment plan or assistance for their gross negligence. As you can see from the text messages submitted.  No communication on their error was given until after I mentioned the credit. She knew about the credit before even asking me about the rent payment.  I stated in my text message I did not have the means to pay and she repeatedly demand I pay and resolve it and never once offered a resolution otherwise fully aware of my situation. 

  Customer Answer

  Date: 12/14/2023

  The ** repair charge from Belle Air was disputed with my credit card company. The owner of the property will be submitted to collections for none payment for over 45 days. 

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the February 8th I notified my property manager Brock S******** that there was a leak in my bathroom ceiling that was preventing me from using the toilet as the leak was directly above the toilet (it was leaking a yellowish sewage look color). They sent out a plumber on Thursday February 9th to look at the problem and they determined it was a larger job then this plumbing company could handle. On February 10th I sent a text message and email notifying Homevest of the presence of mold and my intent to vacate the premises as many of my belongings in well ventilated spots were covered in mold. After writing a negative review about Homevest Management and threatening to hire an attorney they agree to release me from my lease without penalty or garnishing my security deposit. I have not been able to to sleep in that property and have been living with my parents since the February 10th when I discovered the mold and began moving things out on that date. Homevest also brought two large industrial size dehumidifiers attempt to stop the spread of the mold, and they are extremely noisy in the small 600sqft apartment. If the presence of mold was not enough for the space to be uninhabitable the noise level was not something you could live or sleep with. As I have been working full time during this and trying to search for a new home it took me until Thursday, February 16th to fully remove all my belongings and return the keys to Homevest after making sure the place was in good condition. I was told I would receive a prorated rent from the date we reported the situation, as per your text of Tuesday, February 14, 2023. Homevest has returned my security deposit in full in the amount of $1,000.00 which I am happy with. The amount of prorated rent they returned to me was $428.57 reflecting a prorated rent from the dates the 17th-28th it should be from the 10th-28 the date when the mold was discovered.

  Business Response

  Date: 02/27/2023

  We keep meticulous logs and documentation regarding all service requests. As outlined in your complaint our company was incredibly proactive and assigned a vendor immediately to survey the issue and to resolve. We can confirm the maintenance request was received and assigned on 2/8 and the vendor scheduled directly with you on 2/9.
  
  Regarding the complaint of mold, this had in no-way any correlation to the identified leak. The spores in the unit were found nowhere near the leak reported but rather the front wall of the unit. The leak in the ceiling above was a small leak from the upstairs bathroom P-Trap. Given this information and the location of the spores it can be concluded that the air was not being properly conditioned, which is a violation of the lease agreement. Additionally, we discovered there was an unauthorized occupant living in this property; Another violation of the lease agreement.
  
  The pro-rated rent was for the date we received possession of the property. The lease agreement was terminated with no penalty returning  the security deposit in full and pro-rating the rent when we received possession. Based on all the presented information and evidence we believe the tenant has been treated adequately and fairly. Prior to receiving possession all information outlined (in detail) was relayed to the tenant.
  
  Our measures to resolve and make you whole in the process have been more than accommodating. 

  Customer Answer

  Date: 02/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have documentation proving the mold was locating in MULTIPLE locations in the apartment: in the bed room, bathroom, and living room and all of this started immediately after the leak. I will provide photo and video of all the items I had to throw away which included: A box spring, a shoe rack, a purse, a shelf, a speaker, and several pairs of shoes. My bill from *** will show that the A/C was running 24/7 and I had two fans running in the apartment at all times (which can be seen in the videos I have). Additionally their argument is invalid, as they IMMEDIATELY put in two industrial strength dehumidifiers into my apartment when they realized where and what the leak was, because they knew that there was a high risk of mold forming. The plumber and property manager both commented on how humid the home felt once they had cut into the ceiling revealing the extent of the leaks. I was then told by the property manager I would received a prorated rent FROM THE DATE the incident was reported which I agreed to as I could not sleep in the apartment after the discovery of mold (which I have photo of). I notified the property manager the day the keys were returned to the front desk (which I have photo of) and they wrote my check that day which was February 16th but did not prorate the rent till the next day the 17th from the 17-28th. This is literally a complaint of decency because the amount of money they owe me is $250 (so small an amount) and they are still trying to go back on what they told me. I was forced to move in the middle of the month while working full time and taking graduate classes at *** with no direct and clear communication from Homevest as to what was happening. I am more than happy to move on with my life and never think about this horrible experience again. However I feel BBB has a responsibility to hold Homevest accountable for their predatory practices. Once I notified them they did not prorate the rent for the proper dates which should be February 10-28th for a prorated rent of $678.57 is when they started accusing me and trying to bully and scare me into dropping the matter. If I had violated my lease in any way that might have worked, but I did not violate my lease. They also claimed I violated my lease by having another person living there, as I asked my boyfriend to be at the property to open it for the workers investigating the leak as I had to be at work). I have read my lease several times and also had my attorney read the lease and their was no clause about not allowing a guest. Additionally my boyfriend has a lease and pays rent for his own home in the Hourglass district and I can provide that to you if that would help settle this. That is clearly not the issue here but merely an attempt to stop me from pursuing the money owned to me. If we continue to allow large companies like Homevest to bully people seeking safe and trust worthy housing then we as a society are doomed. There is clearly more regulation needed here as I have read many horror stories from people who have rented from Homevest, claiming the same thing of bare minimum communication and predatory business practices. 

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been renting from homevest for the last 2 years. We moved into our first property in December 2020 ( paying $3000+ at move in). It was a two bedroom and we had three kids at the time. In May 2021 we had a fourth child so they agreed to move us into a home with more space. It was a five bedroom. They did not let us look at the property before moving in but because we desperately needed space we agreed to pay the $2399 security deposit the first month of rent for $2399 and a $150 lease preparation fee. Immediately upon moving in we noticed the kitchen cabinets were falling apart ( extreme water damage), a large hole in the bedroom door, all the blinds on every window not functioning properly, all the slider blinds were down ( not giving us our right to privacy) and we have repeatedly asked them to fix this, our fire alarm doesn't work, our dining room window doesn't lock, the carpets were completely stained ( piss stains, poop stains, paint stains) and to top it all off the plumbing is not up to par and we have dealt with multiple leaks ( one so bad we needed to file an insurance claim) and the plumbers had to rush in the house to start cutting through the ceiling. Now my kids are forced to move again because this five bedroom is inhabitable. We spent so much money moving in that we don't have the means to keep moving. Our property managers are ignoring us and gaslighting us and saying they are taking us to court to sue us for the old property we moved out of because they want to get more money from us to pay for the damages in the new house we just moved into to make it seem like we are the bad guys and they are the good guys ( even though I have everything documented and you can tell by the condition of our "new" house that these problems have been here for awhile. They will not give us any of our money back ( old security deposit from old place or any of the money from our inhabitable place) to get a new place. They are also not talking with my insurer.

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/09/22) */ While the property was not viewed by the prospective tenant prior to move in (due to residing occupant contracting COVID) this individual decided to proceed with relocating to the property and signed a sight unseen addendum. Regardless of the addendum the property (including carpets) was professional cleaned, interior was painted, and general maintenance performed to make move in ready. All maintenance concerns were addressed in a timely fashion, including addressing (same day) plumbing issues that were submitted (vendor notated cause was from flushing baby wipes). No dangerous environment was left, cut drywall was resecured and any areas that were affected to water leakage were professionally dried, sanitized and rooms dehumidified. To claim the property is unhabitable is a complete overstatement. A code enforcement officer was called and inspected the property, disagreeing with such a claim and determined the property completely habitable, with a few minor maintenance items that are being addressed. Both properties are Owned by separate, individual Owners. Regarding the prior property this individual moved from; Homevest has no financial gain withholding the Security Deposit. We follow all guidelines set forth by Florida statutes on processing and handling Security Deposit refunds/claims whether refunded in full or partial amounts. The move out inspection and review is currently in processing. The state in which the property is left including any damages incurred from the tenancy is taken into consideration when determining the amount of (if any) returned Security Deposit amount as outlined in the certified letter we mail.

• Initial Complaint

  Date:06/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This reality company is a scam and fraud. My lease was over April 30,2022. I asked Homevest if I could do month to month and they said no. I was getting assistance from Our Florida til June. I told Homevest and they told me to bring the check to the office and they will add it towards my security deposit. So I did that. When I login to Homevest Realty website to check my portal. I noticed they was charging me for things that I was not responsible for. They charged me for dishwasher replacement due to roach infestation. I lived in their condo for 4yrs. I made complaints to them about the roaches when I moved in and over the years I was there. They came out once to do pest control and I spend over $300 to do my best to get rid of the roaches. The place was infested with roaches when I moved in and I did all I could to keep the roaches away. The place is not well built so it was easy for the roaches to come through the cracks. They also charged me for stove replacement which I was not responsible for as well. They charged me for pest control. They charged me $188.75 they so call said they cleaned my account. They charged me for plumbing. They charged me for replacement if the sump pump. They charged me for septic tank and they charged me for electrical repair for septic tank that busted because they never came to pump it once a year or twice like they was supposed to do so it busted and my toilet was over flowing then they decided to call someone to pump it but they charged me for that charge. I get a letter in the mail from homevest saying they are not giving me my security deposit and how I owe to them a balance of $900. Everything I stated what they charged me was never in the letter. They put sample things lol uke painting the wall and charge me for fixing the mirror and window blinds. My deposit covered all they and I was supposed to get back some of my security deposit but they used it to fix the items that I listed in this complaint that they did not list in l

  Business Response

  Date: 07/29/2022

  Business Response /* (1000, 5, 2022/06/14) */ Our Property Manager performed a thorough move-out inspection of the home; gathering irrefutable photo evidence, vendor testimony and comparable photos to support the claim made against the security deposit. Our Company does not benefit nor profit off any security deposit claim. We facilitate between Owner(s)/Tenant(s) and provide professional insight as to damages and industry standards. We are a fair and honest company and follow all guidelines set forth by Florida statutes on processing and handling Security Deposit refunds/claims; whether refunded in full or partial amounts, as is also outlined in the certified letter sent to each tenant upon vacating to their forwarding address. The state in which the property is left including any damages incurred from the tenancy is taken into consideration when determining the amount of (if any) returned Security Deposit amount. In the case that a partial refund is issued; you, as a tenant have the right to dispute any charges to be reevaluated, which again is processed within the allotted time frame set forth by Florida Statute. We have reviewed your claim outlined and determined everything has been processed correctly despite you disagreeing with the returned amount and has been handled in a professional and timely manner. Regarding pest control, the lease agreement clearly outlines the responsibility is that of the tenant to maintain and upkeep the service. A courtesy service was provided by the owner but tenant failed to continue with their obligation to maintain causing a serious infestation. If you have already submitted a formal dispute as required, the Property Manager will review with the owner and advise you of any updates