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Business Profile

Resort

Vista Cay Resort by Millenium

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vista Cay Resort by Millenium's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vista Cay Resort by Millenium has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to speak to someone concerning my stay . I booked this reservation through Tripster. I had to pay an additional $200 once I arrived at the resort on 4/9/23. I had to request a room change due to cleanliness. The apartment I got was a little cleaner however the changed was a downgrade in size and what I paid for. The second room was a constant issue with insects( spiders, ants and caterpillars) I have pictures!!!!! My daughter contracted pink eye as well because obviously linens were not clean!!! I was forced to endure these conditions as I was out of $2100 for this horrible and unsanitary accommodation. Please contact me as soon as possible. The duration of my stay was 4/9/23 through 4/13/23. I have attached proof of the aftermath of staying at vista cay. What I do not have is a picture of the spider on pillow case in master bedroom, Ants throughout the apartment and two caterpillars. Due to reactivity of just trying to GET THE BUGS OUT!!! Obviously I have attached enough proof to show I am not fabricating any of my complaints. When I requested the first room change the desk staff informed me that the room I was switched too was the only option available which is why I endured the conditions!!!

      Customer Answer

      Date: 05/23/2023

      I have attached a video and pictures to this request. I did attach these sans documents to the original complaint. In addition I would like to add that tripster’s resolution manager has been trying to reach out to this company for over a month to no resolve. They were directed to contact William or David by email who has yet to respond to the numerous requests. 

    Vista Cay Resort by Millenium is NOT a BBB Accredited Business.

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