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Business Profile

Restaurant Equipment

On The Border Mexican Grill & Cantina

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dined at the *************** On the Border location on December 26th, 2024 early afternoon. The service and food was excellent & we had a wonderful experience. However, I just looked at my bank statement and it appears that I was significantly overcharged for my meal and did not match the receipt I signed.Our order consisted of (2) Glasses of Altitude Project Chardonnay (Large), One Diet Coke, Signature Queso and the Chicken Flautas. Our order totalled around $64 and I left a $13 tip for our wonderful waitress.However, when I was checking my bank account, a charge of $165.68 posted. I tried to call the restaurant and speak to them about this but no one answers the phone or returns my messages. I have also emailed them & have not received a response yet.

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My went to the one on **** ***** **** ******* ** *****. We ordered the lunch cyd combo 2 3 no beverage $0.00 2 bean burrito ($13.49 ) $ 26.98 Total $58.21 We want our money back.we got very sick on the food and the food didn't taste good. We are on oxygen and we are a disabled couple.and the lady was seating by my husband and said something smells.we called the restaurant and no one answered. .we just want our money back. Resolution,we want our money back.we don't want a gift card.becuse the food made us sick.thank you.

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband went to the location on ********************** springs in ******* ******* *****. He ordered two bean and cheese burritos and two tacos . He sat there and a middle aged lady said something smells. We called the location and no one is answering the phone. It is rude that they are not answering when they don't know who is on the line. We spent $58.21 dollars but we want$58.21 dollars because they are being rude and for the lady. And we are sick. My husband threw up and we had the poops and the two bags of chips didn't taste good. We had two things of salsa and it doesn't taste good. We want our money back. We don't want any more food from them. Resolution, we want our money back. Thank you

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the border sent out a buy one get free entree online coupon,after we were finished eating and ready to pay,the waiter said that on the border location doesn't honor any corporate coupons,I refused too pay full price,so when the waiter realized I was not a pushover,he said he will talk to the manager,5 minutes later he came back and reluctantly gave us the deal ,I demand that corporate have a talk with the owner of this location about their shady practises ( on the border,********** **** ** *** *************

On The Border Mexican Grill & Cantina is NOT a BBB Accredited Business.

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