ComplaintsforMiller's Ale House, Inc.
Restaurants
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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This complaint is against MILLERS ALE HOUSE INC. Email - Gift Card Promotion My Order #********Purchased (2) TWO $50.00 GIFT CARDS I have only received (2) TWO $10.00 BONUS CARDS I SHOULD HAVE RECEIVED (4) FOUR $10.00 BONUS CARDS I AM IN NEED OF (2) TWO MORE $10.00 BONUS CARDS The Promotion on this date 11/14/2022 is by $50 Get $20 in Bonus Cards Ordered upon receipt of email and this company is saying should only be purchased between certain times in Pacific time zone THIS IS FRAUD then EMAIL should not of been sent outBusiness response
11/22/2022
Business Response /* (1000, 5, 2022/11/18) */ Good Afternoon, We called the guest and apologized for the miscommunication. We have issued ****** the additional bonus cards and confirmed the receipt in our call. Consumer Response /* (2000, 7, 2022/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Millers Ale House did respond by phone call explaining that this issue should have never happened and customer service on their end should have never let it escalate to this complaint being filed. I did get the additional bonus cards as it was advertised by the business in the email sent outInitial Complaint
08/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered a bunch of food for my family and I got nachos. I asked for no pico or guac and I paid extra for more jalapeños and sour cream. Unfortunately I didn't get any sauce or queso or anything else it was supposed to come with. If I knew what my food would have looked like after paying just $12 for mine alone I would have chosen somewhere else to go. I am very disappointed.Business response
09/26/2022
Business Response /* (1000, 5, 2022/08/30) */ Hello, We attempted to reach the guest and were unsuccessful. We have left a message and are awaiting a follow-up. If you hear from the guest please ask them to return Juan's call at 772-206-3201. We look forward to speaking with them soon!Initial Complaint
06/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered a pitcher and the server whose name is ******** stated she could not bring the pitcher to the table but it fills 4 cups total. The server ******** proceeded to bring me 2 cups only and refused to bring me the other 2 cups she indicated came with the pitcher. I spoke with ******** when she came to the table and she ignored my concern and walked away in an unprofessional manner. Thus I am requesting the $14.99 I paid for the pitcher since I did not receive the full service as indicated by the server Mckenzie.this occurred on June 17, 2022 at the millers ale house 1471 rockville pike, rockville, md 20852 at 4:02 PMBusiness response
08/02/2022
Business Response /* (1000, 5, 2022/06/20) */ Our management has successfully reached out to the guest. We explained our local policy in Rockville, MD regarding liquor pitchers being unable to be on the table. These pitchers allow 2 - 16oz glasses or 4 - 8 oz glasses from a pitcher. Because of the confusion, we are refunding the guest's credit card for the amount of the pitcherInitial Complaint
01/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 12/26/2021 my husband and I ordered Shrimp Fettuccine Alfredo, Mini Tx Nachos & a Zingers Mountain Melt through the Miller ale house app. We did curb side pickup and when we got home the food was absolutely disgusting, cold & raw. The food wasn't even fully cooked. It was not edible at all. I have submitted numerous complaints and reports via the app & website to have someone contact me regarding this problem. It has been over 10 days now and no response. My order number is XXXXXXXXXXXXXXXX. Total cost amount: $48.05Business response
01/18/2022
Business Response /* (1000, 5, 2022/01/11) */ The general manager of the store contacted this guest and asked her if she would allow us to re-make her order at no cost and at her convenience. She agreed and he made arrangements with her to have her order re-made, which she picked up. Consumer Response /* (2000, 7, 2022/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept. Although the stores general manager did contact me and issued a full refund. In addition give me a $20 gift card to miller ale house. I was NEVER offered to have this food remade much less going to pickup this food. I have no idea who told them that. I am grateful someone did contact me to have this problem resolved.Initial Complaint
11/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I placed an online order on November 20th. My total was $15.87 for an order of wings. Once I received them I checked and it was not correct. My order was for the wings to be tossed in medium buffalo sauce and garlic parmesan, this order only had garlic parmesan. I went back in to explain, a young lady asked to verify the wings by looking at them and started she "see a little orange" which implies the buffalo sauce was there. She stated she would get some more sauce. She grab the wing and headed over to the back (still in sight) next thing I know it was 4 or 5 ladies hovered over the food with the lid open breathing over something I was supposed to eat. A gentleman with white hair I think the name was Tony came over, I explained what happened and he was the manager. They offered my make the wings over but I couldn't wait another 20mins because I had another order to pick up. I asked for a refund and a young lady told me ok and I could leave it will be taking care of. I stated I didn't want to leave without confirmation of my refund. Another lady came up and said she can do it later but she didn't have time then to do it. Then I asked for the gentleman Tony to come back, he attempted to start my refund and said give it to Monday to show. I called on Wednesday the 24th since no refund, he mentioned he remembered me and would contact corporate for my refund. Here it is the 27th and still no refund. $15 buck my not be a lot but my money is taken for food I didn't get and cause me to pick up other food that was cold and the service was poor with handling of my refund.Business response
12/08/2021
Business Response /* (1000, 5, 2021/12/02) */ Our corporate office researched the refund and found it had not been completed, so they processed a full refund of $15.87 to this guest and a $25.00 gift card is now being sent to the guest for the less than satisfactory experience. Consumer Response /* (2000, 7, 2021/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept this kind gesture and I'm glad it was resolved.Initial Complaint
11/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
We placed an online order at Miller's. When we went to pick up the order we noticed one of the items was not as described online. We asked for help and the host said she'll get the manager for us. The manager came and asked what's the problem. We explained the problem and the manager said that's not her problem. We didn't want to escalate the situation so we simply asked for a refund. The manger then raised her voice and temper and got aggressive and started asking why and what's the problem and she doesn't understand why we just can't take the food. We remained calm and asked again for a refund and explained that the item was not as described. The manger then said, "are you ******* serious". She then proceeded to grab the food look at it, throw it back into the bag and rip off the receipt and walk away. She came back 5 minutes later and said there you go and grabbed the food. We told her that we did not appreciate how she talked to us and that she was being unprofessional. She then yelled, "can you guys just get out". This is the most embarrassing thing that has even happened at any restaurant we've ever been to. And not to mention the food caused us to get sick and all the food was cold as if it was in a fridge.Business response
12/16/2021
Business Response /* (1000, 8, 2021/11/24) */ Our regional manager made 3 attempts via phone and email to connect with the guest but received no response. Since the guest will not respond to us so that we may attempt to come to a satisfactory resolution with them, we have no other alternative but to consider the matter to be closed.Initial Complaint
10/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Well Wednesday night I went to the millers ale house at the tampa airport location and I ordered a salad to go I gave the cashier 100 dollar bill and she gave me back change which had a 50 dollar bill in it so this morning I went to the casino with the Same 50 dollar bill and found out that it was a counterfeit bill I have a receipt that the casino gave me on the fake bill millers basically scammed me and I tried to call them but they act like they can't do nothing they need to roll them cameras back and see how they gave me this fake money I'm very upset about this situation I was very embarrassed the time I came in was between 8 to 830pmBusiness response
11/16/2021
Business Response /* (1000, 5, 2021/11/04) */ The general manager tried but was not able to reach the guest at the phone number provided. So he sent him a $50 gift card with our apologies and our business phone number if he wanted to reach us back. Consumer Response /* (3000, 7, 2021/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) A 50 dollar gift card is not worth my 50 dollars and the embarrassment I had at the casino I need my money back and 150 dollar gift card Business Response /* (4000, 9, 2021/11/10) */ The guest refused to speak to us on the phone so we mailed a $50 gift card with an apology. We haven't been given any additional information by the guest to investigate further, so we are left with no other alternative but to consider the matter to be closed.Initial Complaint
10/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Today 10/10/2021 I order a Bacon cheeseburger and fries to have deliver to me through Doordash. When my food arrive the burger was almost raw. Just take a look at the photo I took just awful. I tried calling in to the store which is the Winterpark village location and no one will answer the phone for me to talk to a manager.Business response
11/19/2021
Business Response /* (1000, 8, 2021/11/01) */ The General Manager contacted this guest and apologized for the less than satisfactory experience, invited to give us another try and then followed up by sending the guest a gift card.Initial Complaint
08/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I placed a take out/pick up order at the Rockville, MD location. As you can see from the receipt attached I ordered a well done cheeseburger. When I got back to my hotel, my burger was rare. I threw it out. It's unfortunate that in trying to support restaurants during the pandemic, large takeout orders are consistently getting whatever the kitchen decides to provide. The odds of the customer returning once home are slim to none. Please refund the amount for the burger.Business response
09/16/2021
Business Response /* (1000, 8, 2021/09/07) */ Our General Manager spoke with the guest the next afternoon and quickly credited her bill and even offered her another free burger next time she came in. Consumer Response /* (2000, 10, 2021/09/08) */ ************************* Tue, Sep 7, 12:07 PM (22 hours ago) to me The vendor has reimbursed me for the item. Thanks so much for your help.
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Contact Information
Customer Complaints Summary
22 total complaints in the last 3 years.
8 complaints closed in the last 12 months.