5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Brian S
1 star06/27/2024
This is a review of the behavior of the service work employees and drivers performed at on June 27, 2024, in ******** *****. The drivers speed through the residential neighborhood was so excessive that while turning onto an extremely short culdesac, the driver lost control of the rear end of the truck spinning the tires through the turn in front of two residents that were outside, one of which was walking in the street not 50 ft from the aggressive driving. The rate of speed and driving behavior is unlawful and puts the residents of the community in ***** way. If the employees cant follow simple road rules to ensure the safety of the communities they are working in, then they shouldnt be performing the work period.
Universal Roof & Contracting Response
06/28/2024
******************,We sincerely apologize for this occurrence; it is to our knowledge that one of our team members have already met with you on site and addressed your concern. We are actively investigating the situation and truly appreciate you reaching out. If there is anything else we can do, please feel free to contact us directly.Review from Dina M
5 stars01/26/2024
I just did a roof replacement on my townhouse in ************. ******* ********************* was excellent to work with. He advised us before any additional work was needed and let us know the price. All men that worked on my home were on time and very thorough. **** was finished in the time I was told and looks beautiful. I would definitely recommend Universal Roofing and Contracting for your next roof.Review from thomas t
5 stars01/10/2024
Universal removed our tile roof and replaced it with a standing seam metal roof and we could not be happier with the process, communication, quality, professionalism, price and follow-up. As always, a few issues cropped up but they were discussed and handled quickly. Our supervisor - ***** - was incredible. Hard working crew!Review from Sheryl C
5 stars11/15/2023
From the video introduction by Robert Collins, who would be coming to inspect the roof and give me the estimate, to the email updates from Olga Campos and "What to Expect" letter along with calls from the project manager, Spencer, I was always in the loop. I have never felt such concern for the customer in a very long time. There was never any question about this being handled by a VERY professional team. I did not have a big project; it is just a small house and they got it all done in one day before the rain came. The roof and repairs that they did are so well done. I appreciate the great workmanship and would gladly recommend them to anyone needing a new roof.- Disappointed in past roof workmanship which caused a lot of flashing leaks, I did a lot of research on what all is needed when reroofing your home. Checked many reviews. Got 3 quotes, discussed the quotes with each of the 3 companies and found that Universal Roof & Contracting was the most professional and trust worthy. I have not been disappointed so far.
Universal Roof & Contracting Response
07/20/2022
Thank you Tatya for the 5 Star review. We really appreciate your feedback.
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