Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A-1 has been pumping my Septic tank many times in recent years. The last time they pumped was 8/28/2022. A couple of weeks later, tenant complained about toilet backing up again. ****** septic was called in to investigate. They found the inlet tank full of solids. Looks like it has not been pumped out for many years. It is quite obvious that A-1 didn't pump and remove solids from the inlet tank for many years. I am requesting A-1 Septic refund the last charge.

  Business Response

  Date: 01/06/2023

  Sir *** tank was pumped out and you complained 2 months later saying a month later the tank was backing up. But the invoice clearly states that you have a bad drain field. I told you to contact my Tech *** so he can educate you. You are going to keep having to pump the tank monthly until you fix it. He is trying to defraud the system and get refunds back from last year. BBB please close this case. Thank You

  Business Response

  Date: 01/06/2023

  Also i would like to add we did not do the work for this customer. We worked with the property management group called All county. This person does not have anything to do with the job we did. We appreciate your time.

• Initial Complaint

  Date:07/12/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A1 Septic has done quite damage to our property. The severed and interrupted the irrigation water line without notifying the owner. They did not flag neither capped the irrigation lines for future restoration. A1 septic left sand and gravel beyond where the project took place without cleaning, whole mess. They send a staff to spent 45 minutes to clean a few gravel in a small area to say later that he was already physically tired to continue, never came back. A1 damaged carelessly the driveway pavers beyond repair, this could have been avoided or at least minimize.

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/07/22) */ A1 Septic Service has maintained a high level of courteous, on-time, professional service to our friends in Orange and Seminole Counties for 3 generations! A1 Is a family owned business that has served thousands of residential households, commercial businesses, restaurants, and worked with homebuilders providing the highest quality installations, service, and products on the market. We try our hardest to make every customer happy. The customer was upset because of a light scrapes on his driveway. We went back on 3 separate occasions to speak to the customer and look at the damage and to fix any concerns he had to the best of our ability. The shovels are metal and not plastic. The driveway had light scrapes. Which the customer understood. We only had 1 spot to drop the dirt and it was on his driveway. We ask the customer does he prefer it on his driveway or the neighbor's yard. He agreed that we could dump the dirt on the driveway. He was aware that the shovel would scrape a little because we can't use plastic shovels. We went to his property on 3 separate occasions after the job was done and paid for to address any of his issues. The final time we left the customer was satisfied. Thank You Consumer Response /* (3000, 7, 2022/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) A1 septic never notified me neither in writing about where the sand and gravel will be located during the project, I have NEVER agreed to have all this on the pavers driveway, does it make sense to agree to have gravel and sand on pavers? A1 septic did send a staff to clean a small area. This staff, decided to stay for 45 minutes to leave the job incomplete stating, "he was tired" and "solve things with the office" . He only a clean the gravel and not the remaining sand it was left where the project did not take place. Still, A1 septic has failed to address the issue about the irrigation system to where this system has being interrupted if either capped nor at least flagged. Just a sign of professional courtesy. Undisclosing this information, has created and untrustworthy quality about what has being done in the drain-field that is unseen to the naked eye. Up to these day, we have not found where was the irrigation interruption. Help us.

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home has a septic tank and we realized our septic tank lids was broken. We then contact a septic company A1 septic,They came out and told us our tank was old and it would be wise to redo our tank. It'll save the cost of just replacing lids and install a new tank. We decide to do it because clearly we would assume they know best. We were told by Ashley, their senior employee, that the total was $3950. We gave our deposit over the phone to Ashley with our debit card of $1900 to get put on the schedule. An inspector comes out and states that our whole drain field needs to be replaced a bigger more expensive project needed to be done with an additional cost of $5600, Ashley says our deposit now needs to be bigger to remain on schedule, so we then give her a $2000 additional deposit in cash that she came to my house and picked up since she was around my neighborhood. Ashley and she assured us we would have a date soon and we had given her an additional $4500 in cash. We finally get our date of install 6/9/2022 as per Ashley. From then, we've had multiple excuses as to why this won't be done ( Covid, vacations, short of staff, trucks being down, it's raining, she's got the runs, everything under the sun!) She came on 6/23/2022 ripped up my yard, and pinned our gates opened. Assured me she'll return tomorrow. She doesn't show up, my yard is left open so that my kids and my animals and run straight in the street. I live on *************** all of them would be road kill! Doesn't return at all, i call the company, they had no idea work was being done on my property and they will not fix anything that was done by her. So they're basically leaving our yard like this being that their senior employee came out here and scammed us! This is not safe, this is horrible how we could be taken advantage of this. Was even told by the company that we could've even been involved in the conning. I just want the job done! Please help!

  Business Response

  Date: 07/20/2022

  Business Response /* (1000, 5, 2022/07/08) */ The homeowner and A1 Septic have fixed the issue and a complaint is not needed. Thanks Consumer Response /* (2000, 7, 2022/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) A1 septic has agreed to resolve this issue and helping us fix the septic tank and hold the proper person held responsible for this wrong doing. There should be no complaint against A1 septic.