Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/9/2023 the invoice was sent via email and paid. Delivery of the product was received a few days later. I did not have a chance to put the magnetic signs on the auto for about a week due to inclement weather. I went to put the signage on my vehicle, a 2019 Ford F150, on 1/17/2023 and the magnetic signs would not stick. I had washed and dried the vehicle so dust and road grime would not be an issue. I called the company immediately and spoke with Alan. Explained what happened and he proceeded to tell me that the signs will not stick to aluminum and that my F150 is aluminum. I stated "how would I know that?" and "said that nothing on his site has any mention of this". He stated he would issue me a partial refund the next day but would not refund the full amount for the magnetic signs. I asked why his site did not inform the potential buyer and the response was that he didn't know what we were putting it on, maybe a trailer or something else and that magnets don't stick to aluminum, only metal (periodic table does state aluminum is a metal). Like I should have known that. So this seems like a very deceptive business practice. I asked again why he didn't put anything on the website and he just kept stating that the newer vehicles are going to aluminum. So I said all the more reason to state the fact. I also purchased yard signage of which I am not asking for a refund, only the car signs.
Business Response
Date: 01/19/2023
Hello ******,
As per our phone conversation, we issued a full refund of $165.00 for your magnet purchase
We are sorry for this inconvience, there are so many different car models out there. We do not know which cars have aluminum doors
If you have any other questions, please give us a call
Customer Answer
Date: 01/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/05/2022 I was billed $590.00 for 100 full color double sided 24x18" coroplast yard signs by JustYardSigns.com, a BBB associated business, which influenced my decision to use them. They were also to ship me 100 yard sign holders, and free shipping was included in the purchase. Here is an email dated the 4th from Mr. L**. Alan L**Business Response
Date: 11/21/2022
Business Response /* (1000, 5, 2022/10/25) */ Contact Name and Title: Alan Contact Phone: 4079787008 Contact Email: [email protected] Hello Gregg, We are very sorry for this inconvience, this usually does NOT happen During that time was PEAK election season, which we can handle. However Hurricane Ian really messed things up for us. We had to close for 3 days and it put everything behind schedule. Your order paper must have gotten lost and not proceesed during this time. We just sent you a FULL REFUND for your order, attachment below Again, we are sorry for this inconvenience
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