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Complaint Details
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Initial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
1/9/2023 the invoice was sent via email and paid. Delivery of the product was received a few days later. I did not have a chance to put the magnetic signs on the auto for about a week due to inclement weather. I went to put the signage on my vehicle, a 2019 Ford F150, on 1/17/2023 and the magnetic signs would not stick. I had washed and dried the vehicle so dust and road grime would not be an issue. I called the company immediately and spoke with Alan. Explained what happened and he proceeded to tell me that the signs will not stick to aluminum and that my F150 is aluminum. I stated "how would I know that?" and "said that nothing on his site has any mention of this". He stated he would issue me a partial refund the next day but would not refund the full amount for the magnetic signs. I asked why his site did not inform the potential buyer and the response was that he didn't know what we were putting it on, maybe a trailer or something else and that magnets don't stick to aluminum, only metal (periodic table does state aluminum is a metal). Like I should have known that. So this seems like a very deceptive business practice. I asked again why he didn't put anything on the website and he just kept stating that the newer vehicles are going to aluminum. So I said all the more reason to state the fact. I also purchased yard signage of which I am not asking for a refund, only the car signs.
Business response
01/19/2023
Hello ******,
As per our phone conversation, we issued a full refund of $165.00 for your magnet purchase
We are sorry for this inconvience, there are so many different car models out there. We do not know which cars have aluminum doors
If you have any other questions, please give us a call
Customer response
01/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
10/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 10/05/2022 I was billed $590.00 for 100 full color double sided 24x18" coroplast yard signs by JustYardSigns.com, a BBB associated business, which influenced my decision to use them. They were also to ship me 100 yard sign holders, and free shipping was included in the purchase. Here is an email dated the 4th from Mr. L**. Alan L**Business response
11/21/2022
Business Response /* (1000, 5, 2022/10/25) */ Contact Name and Title: Alan Contact Phone: 4079787008 Contact Email: [email protected] Hello Gregg, We are very sorry for this inconvience, this usually does NOT happen During that time was PEAK election season, which we can handle. However Hurricane Ian really messed things up for us. We had to close for 3 days and it put everything behind schedule. Your order paper must have gotten lost and not proceesed during this time. We just sent you a FULL REFUND for your order, attachment below Again, we are sorry for this inconvenienceInitial Complaint
04/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
1. On 08-07-2022, I called Alan at Just Yard Signs and told him what I wanted. He sent me a proof and I told him the proof looked fine. He sent me an invoice. I told him that because of the shipping mess problems last time, I would wait until Monday to pay so that they would ship my order on Monday instead of into the weekend. He promised me if I paid then, that he would make sure the product ordered would not go out until Monday and said I could pay then and he was making a note to wait to ship on Monday. I said ok and so, relying on his promise of waiting until Monday to ship, I paid. On Friday, 08-08-2022, I get an e-mail from******* regarding them, saying the shipment was going out on ***** on Friday 08-08-2022 and expected delivery on Sunday, 08-10-2022. He knew I am closed on weekends and do not accept shipments on weekends hence his promise to wait to ship on Monday, 08-11-2022. He breached his promise so I cancelled the order, though I had a difficult time doing so. I finally received a response from him on 08-08-2022 at 5:34 pm agreeing to the cancellation and him promising to refund my payment. On 08-09-2022, I contacted my credit card company and the credit card company said no refund was issued at that time so I filed a complaint and dispute with my credit card company. To my knowledge, he has not refunded my credit card the $115 payment I made for the product, based on the conditions promised. He lied to me by promising he would not ship until Monday, then turned aroundcand shipped on Friday. So that was a lie. And he said he would refund my payment that very day, yet he did not, so that, too was a lie. He needs to now send proof that he has finally refunded my entire amount of $115. Other than him shipping incorrectly, I would have continued doing business with him, but I cannot do business with a liar and gaslighter.Business response
06/16/2022
Business Response /* (1000, 19, 2022/06/16) */ The issue is we shipped his order on Friday, April 8th and he told us to cancel the order since he is not home on Weekends ***** deliveries Monday - Friday We gave him the signs for free since he told us to cancel the order Consumer Response /* (3000, 21, 2022/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1. 04-07-2022. Merchant lied making promise apparently not intended to be kept. 2. I agreed to make the purchase conditional on Merchant not shipping til Monday since my BUSINESS ( not home) is closed on weekends and after 6 pm. 3. 04-08-2022.I cancelled tge order immediately when I found Merchant breached his promise to me. 4. Merchant stated he would cancel and send me a full refund that afternoon (04-08-2012). 5. Merchant lied. I had to file a stop payment order through my credit card against Merchant because Merchant did not refund my payment. 6. 6. Merchant refused to respond to BBB case and BBB closed tge case in favor of complainant and against Merchant due to Merchant refusing to respond in timely manner. 7. Merchant refused to respond to my credit card's contact with Merchant, so credit card closed tge case in,my favor against Merchant. Merchsnt lied and the proof is documented. Consumer Response /* (3000, 23, 2022/06/17) */ Because Complainant's credit card stopped payment against Merchant, Merchant no longer needs to sho proof of refund due to merchant breaching his promise ab initio and refusing to refund as he had falsely claimed, nunc pro tunc. Merchant should apologize for aleatorily attempting to change the agreed contract and lying about it. Business Response /* (4000, 25, 2022/06/18) */ Hello, We procossed the refund and you have received the item, we are not sure what else you need from us. After the item has shipped, you stated you cannot receive these items on weekends. Which again if you are not home ***** usually re delivers on normal business days. You are speaking very formally saying there is a contract. We are a small business, to make it simple, you sent us a request, we sent you an invoice, you paid the invoice, we shipped your order. You were not happy because the tracking showed delivery on a weekend. We refunded your order.. Please let us know if you need anything else Consumer Response /* (4200, 27, 2022/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1. The merchant lied to get the order. 2. The merchant lied when he was caught in his lie. 3. The merchant then lied and said he would refund my money that afternoon but he did not. 4. The merchant now lies saying he processed the refund when he never responded to numerous refund requests and the credit card company finally, after reviewing all of the evidence and noting that the merchant failed to respond, the credit card company forced the chargeback due to his violation of the statutes of fraud. 5. The evidence shows that the merchant refused to respond to multiple opprtunities offered to merchant by BBB to respond. 6. Finally, after BBB closed their case due to the evidence presented and the merchant refusing to respond to numerous BBB queries re this matter, then the merchant finally responded by again,lying even more. 7. Apparently, the only reason why merchant finally responded by lying some more was probably because otherwise, merchant would lose his accreditation and he would prob lose his membership status. 8. Merchant should have done tgevright thing to begin with and apologized for his negligence and lack of respect,, but apparently, merchant instead tried to validate himself narcissistically rather tgan admitting and apologizing for doing wrongly. Narcissists don't apologize, though because they don't like to admit they are liars and wrongdoers. I am done with that merchant. I am finished with this matter. Thanks to the BBB, the merchant's dishonesty has been flushed out into the open by his very own hand. The only satisfactory resolution would be if tge merchant actually apologized for his creating this whole matter to begin with by not being honest. Simple.Initial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered 100 two-sided yard signs on 3/21/22 for $485 and paid in full. Signs arrived on 3/25/21 and were only one-sided. I sent emails on 3/25, 3/28, and 3/29 notifying them of the issue with no response. I also called twice but got the same automated voice mail directing me to use email. The email thread that I uploaded specifically identifies and reinforces that the signs were to be two-sided. While placing the order, email communication was quick and frequent but once I notified them of a problem they have been totally unresponsive. These signs are for a political campaign with an election date in May so resolution time lag is very important. Needless to say, I'm extremely disappointed in their lack of response.Business response
06/14/2022
Consumer Response /* (2000, 22, 2022/05/25) */ I received a credit to my credit card from this company today in the amount of a full refund of $485.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.