Complaints

This profile includes complaints for SunLight Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunLight Solar

  1106 W Central Blvd Orlando, FL 32805-1813

  
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  SunLight Solar

  1106 W Central Blvd Orlando, FL 32805-1813

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an issue with work completed on August 25, 2022 by Sunlight Solar. On July 25, 2022 I contacted Sunlight Solar about adding panels to my existing system installed previously by your company. A representative came out to my home to discuss what I wanted installed and where I wanted it. I was very specific. He did not see an issue installing the system addition where I wanted it and gave me a quote for the solar addition I wanted completed. This work was to be completed on my back roof under the existing panels creating a third row, again I was specific. My existing panels have a Southern exposure. (In the Northern hemisphere the best exposure for solar panels is a Southern exposure.) The panels that were installed on my home on August 25th have a Northern exposure. In addition my partner and I had plans to plant trees in our front yard. This would also affect, the production of the panels installed on August 25th in addition these panels are installed down the center of my roof. This would effecting my ability to install 2 rows of panels on the front of my roof. If I ever was to install more panels in the front of my roof. This would have been the two row option not a single row down the middle halfway across my roof. I should have been told that the panels could not have been installed in the location that we had agreed on, and within enough time to make the decision to go forward with the project. I was under the understanding that the work was to be completed, as both the the sales representative and i had clearly discussed. The intentions had clearly been changed by your Sunlight prior to applying for the permits for my project applied for on approximately 08/08/2022. I should have been notified prior to this application and told the company could not install the panels as the sales representative and I agreed to on July 25th. Giving me an opportunity to agree or disagree with any proposed changes These panels are finaced through a company.

  

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 6, 2022/09/12) */ Hello, this response is just for the record that this has been resolved with the homeowner. The situation is that it was installed per proposal and homeonwer wants us to move the panels where currently installed to a different roof face. It will be done now that we were able to get the sales representative to clarify the homeowner's request. Thank you. Consumer Response /* (3000, 8, 2022/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The truth is they were not installed were we discussed. They placed the panels in front of my home instead of on a structure added to my home prior to my owning it and apparently prior to permits being required for the addition I was informed after the installation that they could not place the panels on that roof because the could not guarantee the work. Trying to be fair I agreed to keep the panels as long as they were moved to the side of My home over my the garage. I had promised my partner a tree in our front yard, and I did want the panels to be effected by the shade of the tree. The sales representative admitted his mistake the company should as well. Be honest it's the best way to handle complaints like mine. Future customers will understand and appreciate honesty. Your reply makes it seem like you did what you should have originally and you didn't. Business Response /* (4000, 10, 2022/09/20) */ "Dear Mr.********, Thank you for you message. We all know that as soon as a person decides to run a business some problems will show up. But the main difference is how the company will handle this problems. Will they face and look for a possible solutions or run away and look for excuses? Sunlight solar is in the market for the last 19 years looking for a total satisfaction of the clients, but more than that we need follow the codes and rules for each county, city and electric companies. Based on that, we informed that we would try to follow your request but we couldn't guarantee the approval and if it was not possible we would follow the original design and contract. As you mention above, you recently accepted and agreed to keep the panels on the approved roof if we change the position. No problem, we will change the panels free of charge even considering that is basically another installation. We really appreciate any complaint that helps us grow healthy and more customer oriented. Thank you again for your business"