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Important Information
This business is BBB Accredited.
BBB has determined that Acorn Stairlifts, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Additional Info
Hours of Operation:
Mon: 08:00 AM to 09:00 PM
Tue: 08:00 AM to 09:00 PM
Wed: 08:00 AM to 09:00 PM
Thu: 08:00 AM to 09:00 PM
Fri: 08:00 AM to 07:00 PM
Sat: 08:00 AM to 03:00 PM
Tech Support Hours of Operation:
Mon: 07:00 AM to Midnight
Tue: 07:00 AM to Midnight
Wed: 07:00 AM to Midnight
Thu: 07:00 AM to Midnight
Fri: 07:00 AM to Midnight
Sat: 09:00 AM to 06:00 PM
Sun: 09:00 AM to 06:00PM
Hours are reflected in Eastern Standard Time. The business contacted BBB in April 2014 regarding a lottery scheme utilizing the Acorn Stairlifts name targeted towards seniors.
Victims have reported receiving a letter that claims the recipient has won a large cash prize from the Consumer's And Merchandise Reward Program of New York City. The letter is accompanied by a fraudulent check in the name of Acorn Stairlifts, Inc., to cover lottery fees and taxes. To collect their winnings, the recipient is instructed to deposit or cash the check and then either mail or electronically transmit the equivalent amount of money to an address in New York City. In some cases, victims have reported receiving multiple letters and checks, as well as telephone solicitations from individuals claiming to represent the Consumer's and Merchandise Reward Program.
Acorn Stairlifts, Inc., has no connection to the Free Lottery Consumer's and Merchandise Reward Program. The company has notified law enforcement agencies in an effort to identify the perpetrators. Individuals who receive the fraudulent notice or have any information regarding this matter should contact their local FBI office for referral to the White Collar Crime squad. Impacted consumers may also call Acorn Stairlifts, Inc. directly at 407-650-0216 ext 1620.
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